The aim of this research is to develop, examine and validate a conceptual framework, which explains factors of the export supply chain relationship focusing on information sharing in export supply chain management field. This research seeks to understand the dyadic exporter-producer relationship in the export industry of fresh fruit and vegetables from Jordan to the European Union. Jordan supplies very limited fresh fruit and vegetable exports to the European market and the exporter-producer relationships are still weak, which impedes the emergence of a high performance supply chain within this promising market. There has been a lack of conceptual and empirical research on information sharing, which limits the understanding of the business relationship and there is no theoretical framework analysing export supply chain relationships. Therefore, this research examines the possible association between the following factors: relationship, network and transaction dimensions; information sharing; and export performance. A framework for the influence of information sharing on a dyadic exporter-producer relationship of supply chain management guiding this research is developed initially, based on three perspectives: relationship marketing theory, network theory and transaction cost theory. Qualitative methodology is used to achieve the research aim and objectives in Jordan. The research is comprised of two phases. In phase one, seven interviews with experts are conducted to refine the initial framework for key propositions and propose a framework for supply chain management. In phase two, there are ten multiple-case studies, which contain 40 semi-structured interviews, 40 hours of observations and archival records. These cases are primarily conducted with the selected exporter and producer firms in the export industry of fresh fruit and vegetables. Data are collected and analysed, based on key themes and a case study protocol, which individually explore each exporter-producer relationship ―case‖ in order to examine the proposed framework. Finally, the ten cases are cross-analysed to explain the key findings and to match them to the framework in order to validate it as the final conceptual framework for supply chain management. The research findings support the central premise that specific dimensions of relationships, networks and transactions are the key antecedents of information sharing, which in turn influences export performance. The findings confirm that the exporters and the producers are able to support their relationships through the benefits gained from these dimensions at the relationship, network and transaction levels of the export III Information Sharing in an Export Supply Chain Relationship Luai Jraisat supply chain. It is through this alignment that firms create better information sharing between them. Likewise, the findings suggest that firms will be able to gain strategic advantages from supply chain management based on information sharing and its components, namely content, sharing methods, sources and value, thus suggesting that the firms should apply information sharing to improve financial and non-financial export performance. The research makes key contributions to theory and methodology, and has policy and managerial implications. Theoretical contributions are made to the supply chain management literature by providing a holistic framework for supply chain management to understand the exporter-producer relationship. The research expands on the applications of the three perspectives combined and focuses on information sharing as a key factor. Methodological contributions are offered as this research connects the qualitative methodology to the theory, enabling an analytical generalisation of supply chain management relationships by examining both sides of the dyadic relationship to guide their information sharing. This research expands more on the validity and reliability aspects to ensure the strength of this qualitative empirical research. Policy and managerial implications are addressed for managers and policy-makers. The research limitations and guidelines for future research are discussed.

The alignment of information systems (IS) strategies with business strategies has been a managerial priority in modern organisations. Information Technology (IT) governance is an alternative perspective that has recently been used as a management solution that can drive to desired levels of IS/business alignment. From a pragmatic perspective, both IS/business alignment and IT governance appear to be managerial solutions that corporations desire to implement in order to get the most of the business and IT relationship. Empirical research has addressed the idea that effective designs of IT governance enable IS/business alignment, however, the extent of such impact and related interactions are still unclear. This research is focused on those claims to contribute with pragmatic solutions towards IS/business alignment and IT governance by means of collective management practices. This research explored challenges, assumptions and conceptualisations around IS/business alignment and focused on the assessment process of IS-business alignment to identify management practices for both IS/business alignment and IT governance. First, a quantitative analysis from data collected of an international survey was performed. This survey was conducted to identify extreme outcomes of relevant management practices in the IS/business alignment dynamics and links with IT governance. Second, a qualitative analysis from data collected of two leading large companies, one in the manufacturing and other in the financial sector, was performed by using a three-level (strategic, tactical and operational) assessment method. This case research aimed to identify how common relevant management practices interact across strategic, tactical and operational organisational levels. Results of both analyses were integrated to elaborate the constructors of the framework derived from this research, namely ALIS-G. The results from this research can be summarised as follows: First, ALIS-G exhibits four core management practices (IT investment management, budgetary control, strategic and tactical program management, strategic and tactical understanding of IT-business) and four supportive (IT-business planning, IT projects prioritisation, sponsorship & championship and change readiness) to show collective and compelling influence over the IS-business alignment dynamics and the effectiveness of IT governance arrangements. Second, a well-established IT investment management process holds the most substantial positive impact in the IS-business alignment dynamics and design of IT governance arrangements. Finally, results highlights the fact, perhaps obvious, that the arrangement of IT governance and the dynamics of IS/business alignment are very much conditioned by the resilient assignment, allocation and administration of budgets

The research applies the contextual context, content, and process (CCP) framework to explore the contextual and processual factors that are associated with implementing interorganisational collaborative arrangements in the public sector. Collaborative arrangements in the public sector are found to be complex, difficult to implement, and liable to failure when not fully explored and recognised. Background theory reveals the absence of a multilevel lens that can embrace the multifaceted nature of interorganisational collaborations, the multiple contextual levels, the process stages and micro-actions, and the interplay between the process and the context. By identifying the need to explore contextual and processual factors, the background theory informs the focal theory which proposes an extended CCP framework as a useful multilevel lens to elucidate the research problem. The framework is developed and validated through multidisciplinary literature synthesisation, the pilot stage, and the main fieldwork which applies qualitative methods based on multiple case studies from the public sector in Oman as data sources’ techniques. The originality of this study stemming from developing and validating a novel multilevel contextual framework. The emerged multifaceted CCP framework, used to explore contextual and processual factors when implementing collaborative arrangements in the public sector, is found to be an applicable, feasible, and useful analysis tool. It can help public policy-makers, public management, academics, change agents, and collaborating organisations in identifying the inhibitive, supportive prerequisites, and in general influencing contextual factors. It helps also in elucidating and minimising uncertainty about the nature and micro-actions of the processual stages.

The last two decades have seen rapid evolution of Information and Communication Technology (ICT) capabilities in the public sector which facilitate the adoption of several IT innovations. E-government is one of these strategic innovations that many government organisations have considered adopting to deliver government information and services to citizens and to support the modernisation of their business processes. This work therefore investigates this issue through a study of the impact of e-government on government organisations and their capabilities towards the e-government adoption. This has led to developing a framework for e-government adoption that outlines the implementation process, determines critical factors influencing adoption, and identifies barriers that could keep government organisations behind the advanced stages of the implementation process. The research also proposes a novel architecture framework for e-government that offers a clear picture of ICT requirements, along with a business process model needed for the implementation for e-government. This framework also supports the researcher in terms of validating the proposed conceptual framework in case organisations. The researcher, by adopting a qualitative case study strategy, examines the proposed framework in three government organisations in the Kingdom of Bahrain.. The analysis of empirical data comes up with a novel comprehensive framework for e-government adoption in the public sector that can be a benefit in multiple ways. The major benefit of this framework is to reduce the confusion surrounding e-government adoption in the public sector by understanding the implementation process, identifying the requirements of ICT tools, and highlighting the importance of organisational readiness and the impact of the environment. The framework can also help decision makers in government to provide a clear strategic action plan for e-government. Finally, the proposed framework can be used by IT experts to estimate the progress level of their e-government projects.

The automotive industry has adopted the use of third party quality management certification as the main quality approval mechanism for its supply base. In addition, most organisations have a system of supplier monitoring to measure their existing supplier's performance and this approach makes it difficult for suppliers to gain new business because their quality capability is unknown to the customer. Two case studies were conducted to determine whether or not suppliers certified to one of the automotive quality management standards had improved quality performance compared to those with the generic ISO 9001/2 standard. The research concluded that the additional certification requirements and increased costs associated with the automotive standards resulted in no quality benefit. Furthermore, a third case study using second party quality assessment results demonstrated that there was no correlation between these audit results and achieved quality performance. Therefore the research set out to answer the question : How can the current supplier selection practices used within the automotive industry be improved to ensure effective decision-making? The Supplier Performance Evaluation Datasheet (SPED) process was developed from a synthesis of current practice and input from industry experts. It incorporates adaptations of best practices in non-quality assessment methods. Three key elements of the SPED process are: - Performance reporting - Minimum performance standards - Stakeholder engagement The proposed process was evaluated through two case studies at Cosworth Technology Ltd and from an expert opinion survey of industry experts in the field of supplier management. The conclusion of this study was that the SPED process would enable customers to select new suppliers with high levels of confidence. It would add value to all organisations taking part and it is easy to implement. Ian

Construction projects are complex and organisationally characterised by a high degree of fragmentation. This results in a need for clear communication and collaboration between the project participants in order to ensure the success of a project. Advances in communication technologies have enabled construction project members to supplement face to face (FTF) communication with methods based on computer mediated communication (CMC). The latter has reduced the need for travelling and hence results in savings in aspects, such as cost and time. One aspect of this CMC based communication is the emergence of modern design software which, together with other communication tools enables designers to undertake collaborative design while being geographically remote from one another. The research in this thesis compares the effectiveness of FTF and CMC based collaboration for teams of two people at the design stage of a construction project. The comparison deals with many points that have been not addressed in previous studies and the analysis leads to the conclusion that CMC results in a more effective process than FTF in many aspects. For productivity, the results of this research reveal that team productivity for CMC is higher than for FTF and intriguingly further results show that the productivity score of two people collaborating is higher than for a single designer. Better time management has been found to occur with CMC than FTF. This research found a method of measuring degree of collaboration between users in a team, as well as the results prove that the degree of collaboration in CMC better than FTF. In terms of design quality, the results show that the design quality for FTF is nearly equal to that for CMC. Other aspects of this research examine the relationship between non-verbal and verbal communication as well as between non-verbal communication and team productivity plus the impact of emotional factors on productivity and quality is also examined.

The increasing commercial and social pressure for business leaders to act in a socially responsible manner is undermined by the lack of standards in Corporate Social Responsibility (CSR) legislation, auditing, indexing, and reporting. Moreover, CSR research is fragmentary and often missing empirical corroboration. It lacks synthesis, uses CSR concepts and terms ambiguously, and is inconsistent in the identification of CSR practices, its formulation and institutionalisation. This study addresses these gaps and discontinuities by first synthesising a range of theories into an explanatory framework. This framework provides the pre-understanding for the collection and analysis of qualitative data drawn from the UK oil and gas industry. The findings highlight the heterogeneous and dynamic nature of CSR operationalisation. The analysis emphasises the dependence of CSR strategy formulation on business leaders’ personal beliefs and biases. These beliefs are tempered by balancing shareholders’ interests and stakeholders’ expectations, and are affected by the global (in the case of corporations) or the local (in the case of corporate subsidiaries and small-medium size enterprises) contexts. These appear to be the main factors influencing leaders’ CSR decisions. The findings also demonstrate a number of challenges that business leaders face when reconciling personal, organisational, industry, global, and societal values and ethical beliefs; and balancing traditional organisational goals, such as profit maximisation, with increased stakeholder empowerment in granting social legitimacy. In addition, the exploration of CSR institutionalisation reveals different approaches in corporate subsidiaries, which fluctuate between the CSR practices of corporate headquarters and those of SMEs. The analysis of these findings results in a proposed hybrid model of CSR Institutionalisation in the oil and gas industry, with a breakdown of identified factors affecting corporate, SMEs’, and subsidiaries’ leaders’ CSR decisions. This thesis contributes to the literature by proposing a number of concepts, including: CSR Nexus and CSR Dynamics models as conceptual syntheses of the theoretical framework; an empirically corroborated CSR Operationalisation model within the studied organisations suggesting a nonconformance with extant CSR research; an observed matrix of business leaders’ CSR Motivations highlighting their diversity in corporations, SMEs, and corporate subsidiaries. Finally, a conceptual CSR Convergence model is proposed, which outlines a comprehensive approach to CSR education and implementation. In a weak and ambiguous CSR regulation and legislation environment, this study endeavours to bridge the gap between CSR research, business organisations, and stakeholders by contributing to the enhancement of CSR understanding, education, and implementation.

This research aims to inform the relevance of Organisational Learning (OL) to policing management practice by investigating its impact and prevalence in UK policing. In the prescriptive literature, OL is propounded as an important aspect of effective organisations that needs to be leveraged. The field of OL is found to be diverse, lacking empirical work, and in need of suitable research techniques. To focus the research, a specific example of OL is proposed in performance management (PM) practice. The PM literature shows the theoretical foundations for practice are underdeveloped. This research addresses this by combining these two fields. As a result, practical data is made available to support an examination of OL and a theoretical basis for PM is developed. In the absence of a suitable model to structure data collection, a new OL model of PM is derived from the literature. A Critical Realist position is adopted which aims to identify the nature of the phenomena underlying OL. Three case studies with UK Police Forces, which involved fifty-two interviewees, were undertaken during 2008. A pilot case study was undertaken in Scotland, with the follow-up case studies in England and Northern Ireland. The data from interviews is analysed in NVivo using a range of coding techniques. Using the results from these case studies, the provisional OL Model of PM is tested and developed further. PM practice is found to involve the creation of knowledge and the creation of action and the relationship to organisational purpose is highlighted. Six elements of the OL process are defined as Attention, Analysis, Advising, Adjusting, Affecting and Achieving. Dimensions influencing PM practice in the cases are identified. The outcomes of the research indicate relevance to policing management practice, as well as to the wider fields of PM practice and OL theory.

The objective of this thesis is to explore the design of operational processes in information-intensive service delivery systems. Empirical data is presented which builds upon existing literature within the Business Process Management (BPM) and Service Operations Management (SOM) disciplines. Adopting a theory building mode, the thesis concludes with the formulation of several research propositions which specify the design characteristics of the processes that provide the service concept to the customer. The research addresses a number of gaps in the literature. First, there is little empirical evidence concerning the relationship between the service concept, customer inputs, and process design. Second, service classification schemes promote homogeneous thinking in the design of service systems delivering diverse service concepts. Third, the BPM literature provides generic process design principles which offer limited theoretical insights into the design requirements of operational processes. Finally, there is a need for process design research in information-intensive service organisations. A research framework that integrates theoretical models addressing service process design is investigated using a single case study approach. Fieldwork was carried out over a sixteen-month period in a large electricity supplier in the UK. In contrast to the macro-orientation found within the literature, this study employs a more granular level of analysis to address the unique requirements of ‘service concept – processes’ pairs. This approach results in a number of important findings which, in several instances, are in contradiction to current thinking. First, the results empirically validate the theoretical relationship between service concept, customer inputs, and process design. Different service concepts lead to different process designs, and the more customised the service concept, the more the process is uniquely designed. Significant differences in the design of the individual processes that collectively provide the service concept to the customer are highlighted. The results also provide some new insights into the design of front office – back office activities as well as into the design characteristics of processes characterised by low customer contact. In addition, the study refutes the view that generic process design principles are universally applicable irrespective of the context in which the processes operate. Finally, the research findings show that a process-based view of service systems allows for heterogeneity; that is differences in the design of service delivery processes within the same organisation.

This study addresses how transformational organisational change can be enabled by dispersing and distributing leadership to change teams. It responds to the research challenge set by Caldwell (2003; 2005) to investigate change teams and explores issues raised by some authors that understanding of dispersed change agency (Buchanan et al., 2007) and distributed leadership (Gronn, 2002) may offer some insights regarding the management of complex organisational change processes. The study focuses on the implementation of Enterprise Resource Planning (ERP) in a Multi-National Corporation (MNC). It is accepted that failure rates for this type of technological change process are high and that most ERP implementations fail to achieve their objectives (Caruso, 2007; Aiken & Keller, 2009). In this study, a processual methodology (Pettigrew, 1985: Dawson, 1994; 2003) was employed and qualitative methods used, to unravel the complexity and develop rich and critical insight into the roles, relationships and competencies of three types of change teams. Research findings identify how change leadership was dispersed to three types of change team and how this led to rapid ERP implementation which was judged as ‘on time and in budget’. From this analysis, we develop a typology of change teams which identifies three types of change team: a control team; translation team; and a trouble shooting team. This typology characterises their roles, competencies and optimum conditions for interaction. In particular, we demonstrate how change teams working in concert demonstrate specific competencies, use complementary methods and employ specific political tactics to enable rapid improvisation of the implementation strategy and the ERP software.