This thesis examines the collaborative development of corporate responsibility (CR) standards from the perspective of organisational learning theory. The author proposes that standards development projects can be understood as Network Learning episodes where learning is reflected in changes in structures, interpretations and practices accompanied by learning processes. Network Learning alone is seen as insufficient to reflect the diverse contributions and outcomes in the special case of CR standards. Concepts from multi-stakeholder learning like the role of dissensus in learning and the empowerment of weaker stakeholders are therefore used to create a synthesis of the two theories in a single conceptual framework. This framework is then tested against a pilot case and three case studies of corporate social responsibility (CSR) standards including the development of the new ISO international standard on social responsibility (SR). The data validates and extended this framework to yield a Multi-Stakeholder Network Learning theory capable of describing the how participants and non-participant stakeholders learn in this context. New concepts are generated from the data, like dislocated learning, which demonstrate how participants in the process and those they represent can experience quite different learning outcomes. Stakeholders whose learning is aligned with the learning of their participant representatives truly have a stake in these influential standards. However, where representatives fail to learn from those represented, the latter's stake is diminished. By shedding light on the mechanisms of effective collaborative learning this work contributes to learning theory, the practice of standardization and the normative stakeholder empowerment agenda.

The focus of this study is to examine the factors that lead to growth in small firms in a Least Developed Country (LDC). The research is based on the manufacturing sector in Ghana. The main objectives of the research are to identify the key variables that lead to small firms' growth and to ascertain the critical barriers that impede growth. A research model which is developed out of an initial exploratory research and existing literature focuses on how the characteristics of the owner/manager, the characteristics of the firm and the business strategy variables interact to affect growth in employment. In addition factors that are perceived to have constrained the growth of the small firms during the study period are ascertained and discussed. To properly test the hypotheses developed a face to face interview survey involving 122 owner/managers of small manufacturing firms is conducted. This resulted in a range of variables that allowed for the construction of a comprehensive multivariate model of small firm growth. A resulting regression model provides about 68 percent of the explanation for the growth of the small firms sampled. It also indicates that the owner/manager characteristics variables offer the most powerful explanation to small firm growth. We find that the owner/manager's growth aspiration is the most influential factor in achieving growth. The other owner/manager characteristics variables that have positive influence on growth are level of education, prior industry experience and entrepreneurial family background. Owner/managers with local experience and/or with other business interests are less likely to achieve faster growth. Foreign owned/managed firms grow faster. Younger and smaller firms appear to grow faster. While firms with multiple ownerships tend to grow at a slower rate than firms owned and managed by one person. Business planning, marketing and export have positive and significant impacts on growth. Other business strategies such as innovations and staff training also have direct relationships with growth but not significant. Some of the main constraining factors to growth are cost of borrowing, lack of access to credit, high cost of inputs, lack of trust within the business community, high bureaucracy, late payments and lack of efficient support system. While the external environment plays important role in small firm growth and development, the behaviours, response and strategies pursued by individual owner/manager are significant factors that determine the rate at which a firm will grow.

Flexibility and Interoperability have become important characteristics for organisations and their business processes. The need to control flexible business processes within an organisation’s boundaries and between organisations imposes major requirements on a company’s process control capabilities. Workflow Management Systems (WFMS) try to fulfil these requirements by offering respective product features. Evidence suggests that the achievement of flexible business processes and an inter-organisational process control is also influenced by implementation processes for Workflow Management Applications (WFMA). [A WFMA comprises the WFMS and "all WFMS specific data with regard to one or more business processes" [VER01]]. The impact of a WFMA implementation methodology on the fulfilment of these requirements is the research scope of the project. The thesis provides knowledge in the following areas: 1. Review of the relationship between workflow management and the claim for process flexibility respectively -interoperability. 2. Definition of a research-/evaluation framework for workflow projects. This framework is composed of all relevant research variables that have been identified for the thesis. 3. Empirical survey of relevant workflow-project objectives and their priority in the context of process flexibility and –interoperability. 4. Empirical survey of the objectives’ achievement. 5. Empirical survey of methodologies / activities that have been applied within workflow projects. 6. Derivation of the project methodologies’ effectiveness in terms of the impact that applied activities had on project objectives. 7. Evaluation of existing workflow life-cycle models in accordance with the research framework. 8. Identification of basic improvements for workflow implementation processes with respect to the achievement of flexible and interoperable business processes. The first part of the thesis argues the relevance of the subject. Afterwards research variables that constitute the evaluation framework for WFMA implementation processes are stepwise identified and defined. An empirical study then proves the variables’ effectiveness for the achievement of process flexibility and –interoperability within the WFMA implementation process. After this the framework is applied to evaluate chosen WFMA implementation methodologies. Identified weaknesses and effective methodological aspects are utilised to develop generic methodological improvements. These improvements are later validated by means of a case study and interviews with workflow experts.

Organisational and individual Health and Safety (H&S) competence is an essential element to the successful completion of a construction project in a safe way and without hazards to the health of all workforce. Under the Construction (Design and Management) (CDM) Regulations 2007, the client should take reasonable steps to ensure that the appointed duty-holders and engaged people are H&S competent to design, build or co-ordinate the project. Although the CDM Regulations 2007 and its Approved Code of Practice (ACoP) have established ‘Core Criteria’ to guide the client to assess duty-holders’ H&S competence in the outset of a project, it is still difficult for most inexperienced clients to discharge the duty of making the key decisions in H&S competence assessment. In order to help the client implement H&S competence assessment, it is important to develop a tool that can effectively and efficiently support the client to make reasonable decisions in the selection of H&S competent duty-holders. According to the findings of the case study of existing formal H&S competence assessment schemes undertaken as part of this work, H&S competence assessment was characterised as a subjective, qualitative and non-linear regulation-compliance checking process. In addition, the case study helped identify the latent shortcomings in the ‘Core Critiera’ and the operational drawbacks in current practice of implementing H&S competence assessment. Based on a review of Information Technology (I.T.) and Artificial Intelligence (A.I.) applications in construction, Knowledge-Based System (KBS) is identified as being a suitable tool to support decision-making in H&S competence assessment, mainly due to its appropriateness to solve regulation-compliance checking problems and support subjective and qualitative decision-making process. Following a decision-making framework for H&S competence assessment, a KBS decision-support model was developed, applying three mechanisms to support the reasonable decision-making for H&S competence assessment. In order to develop an appropriate and practical KBS for H&S competence assessment, a textual knowledge base was developed, specifying the minimum satisfaction standards and a rating indicator system for ‘Core Criteria’. As a result, an online KBS was developed using Java Server Pages (JSP) technology and MySQL. The online KBS applied the textual knowledge base to support the screen, rating, ranking and reporting decision-supporting mechanisms. Simultaneously, the case inquiry and expert inquiry facilities were also included in the KBS for effective decision-making. Finally, construction experts and practitioners in H&S management evaluated the validity and usability of the KBS through a questionnaire survey. The prototype KBS was borne out to be an effective and efficient decision-support tool for H&S competence assessment and have the potential to be applied in practice.

Delay and disruption (DD) to contractors’ progress, often resulting in time and cost overruns, are a major source of claims and disputes in the construction industry. At the heart of the matter in dispute is often the question of the extent of each contracting party’s responsibility for the delayed project completion and extra cost incurred. Various methodologies have been developed over the years as aids to answering this question. Whilst much has been written about DD, there is limited information on the extent of use of these methodologies in practice. The research reported in this thesis was initiated to investigate these issues in the UK, towards developing a framework for improving DD analysis. The methodology adopted in undertaking this research was the mixed method approach involving first, a detailed review of the relevant literature, followed by an industry-wide survey on the use of these methodologies and associated problems. Following this, interviews were conducted to investigate the identified problems in more depth. The data collected were analysed, with the aid of SPSS and Excel, using a variety of statistical methods including descriptive statistics analysis, relative index analysis, Kendall’s concordance and factor analysis. The key finding was that DD analysis methodologies reported in the literature as having major weaknesses are the most widely used in practice mainly due to deficiencies in programming and record keeping practice. To facilitate the use of more reliable methodologies, which ensure more successful claims resolution with fewer chances of disputes, a framework has been developed comprising of: (i) best practice recommendations for promoting better record-keeping and programming practice and; (ii) a model for assisting analysts in their selection of appropriate delay analysis methodology for any claims situation. This model was validated by means of experts’ review via a survey and the findings obtained suggest that the model is valuable and suitable for use in practice. Finally, areas for further research were identified.

Much of industry is seeking scope economies, but this requires more complex and flexible product realisation. Modelling technologies have potential to support the life cycle engineering of both Economies of Scope and Scale (EoSS) manufacturing systems. However when companies operate in dynamic environments it is not sufficient to model manufacturing systems in isolation. Rather a holistic modelling methodology is needed which can create structural and behavioural models of dependencies between the manufacturing systems, and the business and engineering environments in which they operate; so that a suitable balance between economies of scope and scale can be achieved. This thesis describes the conception and development of a step wised Extended Modelling Methodology (EMM) which facilitates reasoning, and related decision making, about EoSS manufacturing systems. The EMM was conceived from exploratory research in two SMEs, following which it was applied and case tested in a large manufacturing company. Little academic attention to date has been paid to theorising about the link between ‘Economies of Scope and Scale (EoSS) phenomenon' and ‘manufacturing systems design'. Hence many questions about EoSS manufacturing remain unanswered, such as: (1) academic communities need to know what EoSS actually means and how state-of-the-art modelling can support qualitative and quantitative analysis of EoSS system phenomenon; and (2) industry needs to know how they can benefit from EoSS, what attended costs they might incur, and what best balance between scope and scale economies can be achieved. With these general requirements in mind the thesis reports on the conception and industrial application of the EMM. This has: (A) developed new ideas about EoSS, which can be used to characterise EoSS phenomenon; (B) introduced a new way of visualising architectural aspects of EoSS at multiple-levels of abstraction; and (C) with reference to case studies has illustrated the use of multi-level modelling to enable predictions to be made about EoSS benefits and costs.

Electronic procurement (e-procurement) has been widely adopted across the private sector, and as such various aspects of its adoption has been researched. The adoption of e-procurement in the public sector is not as widespread, especially in relation the UK Central and Local Government sectors, and accordingly there has been limited research into the factors affecting the adoption of e-procurement technologies, within this context. Consequently, this study, which has been undertaken with five case study organisations spread across the UK Central and Local Government sectors, aims to add to current published literature, and in particular provide an understanding of the relationship between the factors identified which have affected adoption, and the extent of adoption of e-procurement solutions. This research provides a number of significant contributions to current published literature including a comprehensive definition and conceptualisation of e-procurement and a holistic research framework which facilitates understanding the relationships between the level of adoption by the case study organisations and the factors affecting their decisions. Additionally, this study demonstrates that there is a high degree of commonality between the case study organisations in terms of their levels of adoption, and the factors that have affected such adoption. Of these factors, there are four that are particularly important, as they haven't previously attracted much attention in the literature. More specifically, this research highlights the importance of understanding an organisation's procurement landscape, the impact (both negative and positive) of public policy on adoption, the impact of enhanced organisational standing and the need for vision and leadership from senior stakeholders.

The survival and sustainable development of construction contractors depends on their own capacity as well as their ability to cope with the ever changing environment. Hong Kong was once a large construction market by the world standards; but in the period 1998 to 2007 has suffered from long term market shrinkage. This shrinkage in the work load available in the market has demanded that Hong Kong contractors change their business strategy and consider expanding their construction business to the international marketplace. From surveys and studies of Hong Kong contractors, it is noted that traditionally the majority of contractors organizations were not active in participating in the international construction markets. The prime reasons were that the Hong Kong domestic market was large enough to sustain the contractors and that Hong Kong construction professionals are reluctant to work overseas. However due to the continuous shrinkage of the market, Hong Kong contractors were being forced to consider expanding their construction business to the overseas markets in order to survive. This thesis reviews existing theories and previous studies in overseas con-struction business development. It analyzes surveys of Hong Kong con-struction contractors and conducts a scientific study of a Hong Kong based contractor organization which expanded its construction business to overseas markets. This study was conducted through an integrated action research methodology. Based on the problems, impacts, difficulties and success this organization faced during its practical experience in the overseas business expansion, this thesis explores and recommends a structured approach for Hong Kong contractors to re-define and develop their business overseas. The focus of study is the pre-contract award stage of business development. It focuses on the entry modes, strategic planning, risk management and tender management of the organization. The author also presents various models for use in attaining width and depth of understanding of overseas knowledge. These include preliminary entry selection model, dynamic management, and a spiral model (a learning & knowledge based business development model), for use in the management of international construction business development at the pre-contract stage. The groundwork laid down in this thesis will form the basis for further studies and the development of theories / models. It is the expectation of the author that other contractors in Hong Kong and other nation s contractors may make use of this research as assistance to their overseas business development. The ultimate aim of the author has been to change the goal of contractors from being companies able to compete with international contractors in their domestic market to contractors that are able to compete in the international market place.

Although the contribution of the small enterprise to a nation’s economy, job creation and innovation is well known, comparatively little is understood on how small firms behave strategically and how the more common patterns of strategic behaviour relate to different levels of organizational performance. The following thesis aims at mapping out the strategic behaviour of small firms in the small island state of Malta, and in relating the evident patterns of strategic behaviour to the performances of these firms. The thesis follows on the logic of understanding strategy as a dynamic phenomenon, one that can be viewed as pathways between identifiable life cycle states. It also views strategy as behaviour, part deliberate and part emergent, thus allowing for the inclusion of both external influences and internal decision making. To be able to achieve this dynamic viewpoint of strategy a particular research methodology had to be deployed, observing both the context and the consequences to a firm’s strategic actions, as well as the very actions and interactions themselves. A Grounded Theory method of enquiry was adopted for this purpose as it is ideal for observing patterns, the very theme of this thesis. The research in question has focused on small firms with up to 49 full time employees, in line with the E.U.’s definition of both micro and small firms, and in a broad range of industries in Malta. Results confirmed the predominance of five trajectories, or pathways, of small business strategic behaviour, each passing through a sequence of distinct life cycle states. For each pathway a unique performance situation was observed, resulting from the dynamic coalignment of the owner-manager’s entrepreneurial philosophy, the competitive behaviour adopted by the firm, and the competitive environment to the firm. Understanding which strategic pathway a small firm belongs to allows for a comprehensive insight into the firm’s competitive behaviour, and a prediction of the consequences to that behaviour. The audience to the research consists of government entities involved in policy construction, small firm owners and managers, and the academic community involved in research and policy design.

The information service sector e.g. utilities, telecommunications and banking has grown rapidly in recent years and is a significant contributor to the Gross Domestic Product (GDP) of the world’s leading economies. Though, the information service sector has grown significantly, there have been relatively few attempts by researchers to explore this sector. The lack of research in this sector has motivated my PhD research that aims to explore the pre-established relationships between dependability, quality and customer satisfaction (RQ1) within the context of information service sector. Literature looking at the interrelationship between the dependability and quality (RQ2a), and their further impact on customer satisfaction (RQ2b) is also limited. With the understanding that Business to Business (B2B) and Business to Customer (B2C) businesses are different, exploring these relationships in these two different types of information firms will further add to existing literature. This thesis also attempts to investigate the relative significance of dependability and quality in both B2B and B2C information service firms (RQ3a and RQ3b). To address these issues, this PhD research follows a theory testing approach and uses multiple case studies to address the research questions. In total five cases from different B2B and B2C information service firms are being investigated. To explore the causality, the time series data set of over 24 to 60 months time and the ‘Path Analysis’ method has been used. For the generalization of the findings, Cumulative Meta Analysis method has been applied. The findings of this thesis indicate that dependability significantly affects customer satisfaction and an interrelationship exists between dependability and quality that further impacts customer satisfaction. The findings from B2C cases challenges the traditional priority afforded to relational aspect of quality by showing that dependability is the key driver of customer satisfaction. However, B2B cases findings shows that both dependability and quality are key drivers of customer satisfaction. Therefore, the findings of this thesis add considerably to literature in B2B and B2C information services context.