This is a study on organizational knowledge and capacity, with a particular focus on how learning takes place and how capacity can be developed to improve public service organizations. It has wider implications for how we think about learning in all types of organization. The study adds theoretically and empirically to the limited literature that addresses organizational capacity in public organizations. It examines explanations of capacity that may be associated with better performing local authorities and organizational sharing of knowledge and service improvement. The research design and methodology incorporate a conceptual framework and an empirical measurement instrument designed to investigate factors that explain organizational capacity. A longitudinal, quantitative survey of the population level of all 388 English local authorities examined comparisons of organizational capacity between better performing and lower performing councils. The findings provide empirical evidence of the relationship between better performing organizations and greater organizational capacity. Those organizations with greater capacity for learning can draw on prior knowledge to increase their current capacity. Capacity contributes to explanations of the relationship between an organization’s particular environment, and utilization of its internal potential, including organizational knowledge, for future performance. The study concludes with a reformulated definition of organizational capacity. It also finds that capacity building derives from different perspectives and is conceptually different from organizational capacity. It draws attention to the importance of context for organizational studies, and calls for definitions and operational measures that are suitable for all sectors.

In this thesis, I develop and then test an approach to mentoring that after Clutterbuck (1991), I call, Professional Friendship. This is to better understand the role of mentoring more broadly and that of learning mentors in particular. My hypothesis examines the problem of: ‘To what extent is professional friendship a core component of successful mentoring relationships?’ I begin with an examination of the importance of mentoring generally and the role of the learning mentor specifically, before critically accessing the literature on both to date. I then explain the origin of Professional Friendship and give my own definition, before testing its validity in a study of the role of learning mentors in a large West Midlands Education Service. I use five sources of data: a systematic literature search; a mentee questionnaire; a set of mentoring case studies provided mainly by mentors; in depth interviews with mentors; and my own lived experience. The data shows me that Professional Friendship is a core component of successful mentoring relationships and that may be of broad benefit; certainly it is useful in assessing the role of learning mentors. However, the analysis also leads me to suggest ways in which the construct can be adapted and improved.

Organisational Learning has been conceptualised and measured in various ways. The two studies reported in this thesis sought to take a new, bespoke approach to Organisational Learning in a global air transport company undergoing substantial organisational and strategic change. The research sought to develop a bespoke competency framework of Organisational Learning and apply it within the organisation to investigate employees' perceptions of the Organisational Learning climate. The research applied both qualitative and qualitative methods: semi-structured interviews and a 68-item self-completion questionnaire survey. Factor Analysis yielded a clear, conceptually sound six-factor solution. Organisational Learning climate perceptions were compared across occupational, departmental and geographical subgroups. The results indicated that there were no statistically significant occupational or geographical differences in perceptions of the Organisational Learning climate although some departmental differences were observed. The relationaship between perceived Organisational Learning climate and organisational commitment was explored and a clear link between them was found.

The purpose of this study was to explore and describe the meaning employees attributed to the lived experiences of having been declared in excess in the Gauteng Health Department during restructuring. A qualitative, phenomenological research design was selected as the most appropriate approach in conducting this study. Phenomenology offers both methodological and philosophical perspectives with the aim of developing a greater understanding through description, reflection and awareness of the meaning of having “been declared in excess”. Purposive sampling was implemented. A total of ten (10) female professional nurses participated in the study. Data were collected using one common ontological question that enabled the researcher to gain a greater understanding of what it means to be declared in excess from the participants’ perspective. Data were collected until saturation was reached. Unstructured audio-taped interviews were conducted with study participants. Data were analysed using the method developed by Giorgi (1985). The study highlighted different reactions from different participants despite being exposed to the same experience. / Health Studies / Thesis (D. Litt. et Phil.)

Thesis (MPA.) -- University of Limpopo, 2015

The purpose of this study was to explore and describe the meaning employees attributed to the lived experiences of having been declared in excess in the Gauteng Health Department during restructuring. A qualitative, phenomenological research design was selected as the most appropriate approach in conducting this study. Phenomenology offers both methodological and philosophical perspectives with the aim of developing a greater understanding through description, reflection and awareness of the meaning of having “been declared in excess”. Purposive sampling was implemented. A total of ten (10) female professional nurses participated in the study. Data were collected using one common ontological question that enabled the researcher to gain a greater understanding of what it means to be declared in excess from the participants’ perspective. Data were collected until saturation was reached. Unstructured audio-taped interviews were conducted with study participants. Data were analysed using the method developed by Giorgi (1985). The study highlighted different reactions from different participants despite being exposed to the same experience. / Health Studies / Thesis (D. Litt. et Phil.)

The author presents original research findings on the subject of the impact of a youth mentoring program, Fresh Start, on a group of at-risk adolescents in the United States. The article opens with an introduction and overview of the subject of youth mentoring, and proceeds to a review of the literature that describes types of mentoring and the varied outcomes mentoring programs have been documented to have on target populations. The literature also explains the concept of at-risk adolescents, and explains how and why mentoring programs are believed to be effective interventions for working with this population. The author then presents the methodology, research design, and procedures that were used for the study, and identifies the organization that served as the subject of the study. The researcher explained that data were collected from three distinct participant groups: students, teachers, and parents. The researcher documents the data collection and analysis techniques, and reports the results. Based on the study conducted, the researcher concluded that the Fresh Start mentoring intervention influenced statistically significant positive outcomes for participants with respect to the at-risk students’ behaviour and academic performance. Taking this conclusion into consideration, the researcher reflected upon the components of a mentoring program that are most likely to predict academic and social success for students who have been deemed at-risk, and offered recommendations for future research and program development. / Sociology / D. Phil.(Sociology )

The general purpose of this study was to determine the impact that the match of mentor and mentee had on the success of the mentoring relationship. The leadership style of the mentor and the reporting style of the mentee were determined and effectiveness of the match was determined. This was done in order to determine the impact of the match between mentor and mantee on the quality of the mentoring relationship. The study was conducted within a local government milieu with a sample of 34 mentors and 40 mentees, thus a total of 40 mentoring pairs. These participants were all part of a formal mentorship programme within the organisation. The findings indicated that when leadership and reporting styles of mentoring pairs are complementary it will not have a significant effect on the success of the mentoring relationship. It furthermore suggests that careful consideration should be given in selecting participants before initiating mentorship programmes. / Industrial and Organisational Psychology / M.A. (Industrial Psychology)

Recent research findings have reinforced the importance of soft skills for managerialsuccess. Consequently, there is an ongoing practical need for and research interest ineffective soft skill training. In order to improve the soft skills of their employees,companies have begun to turn to performing artists in the hope of achieving a hightraining effect. While this phenomenon has created excitement, it has hardly been thesubject of serious investigation guided by research questions and executed researchmethodologies. In particular, hardly any insights exist into the exercises artists use whenproviding soft skill training and coaching for a business audience. In order to exploresuch activities in a systematic way, this thesis turns the attention to the performing artshigher education curriculum for identifying relevant exercise categories and for linkingthem to soft skills. This is accomplished through in-depth interviews conducted withclassical singing and drama teachers in Germany. In order to achieve a transfer to thebusiness world, HR representatives from German-based management consulting firmsare also questioned through in-depth interviews in order to explore relevant soft skillsaddressable by performing arts interventions. The results show transfer links betweeneight performing arts curriculum items and seven soft skill categories. Apart fromexploring the relationship between arts-based exercises and managerial soft skills, theresearch results confirm the benefit rationale for arts-based training and highlightsuccess factors. The outcomes are visualised in a suggestive model aimed at providing asystematic orientation for arts-based trainers and for organisations considering soft skilltraining based on the performing arts. However, the research has also limitations,especially a too conservative number of connections between performing arts curricularitems and soft skill categories. Other limitations include a regional and cultural focus onGermany, as well as the reduction of arts-based training activities to the boundaries offormal performing arts education. These shortcomings are used for motivating futureresearch.

The general purpose of this study was to determine the impact that the match of mentor and mentee had on the success of the mentoring relationship. The leadership style of the mentor and the reporting style of the mentee were determined and effectiveness of the match was determined. This was done in order to determine the impact of the match between mentor and mantee on the quality of the mentoring relationship. The study was conducted within a local government milieu with a sample of 34 mentors and 40 mentees, thus a total of 40 mentoring pairs. These participants were all part of a formal mentorship programme within the organisation. The findings indicated that when leadership and reporting styles of mentoring pairs are complementary it will not have a significant effect on the success of the mentoring relationship. It furthermore suggests that careful consideration should be given in selecting participants before initiating mentorship programmes. / Industrial and Organisational Psychology / M.A. (Industrial Psychology)