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La investigación parte de la preocupación que existía en la Compañía Go Clean Perú, ubicada en el distrito limeño de Miraflores, donde se presentaban ausencias laborales no justificadas por parte de los operarios, bajo el contrato a plazo fijo y sujeto a la modalidad de servicio específico. El objetivo de la investigación fue identificar la relación entre algún factor de riesgo psicosocial y la ausencia laboral injustificada de los operarios de las generaciones millennials. X y baby boomers de la compañía Go Clean Perú, en el periodo de mayo a octubre del 2019, a fin de proponer un plan de acción para reducir la ausencia no justificada de los operarios de la compañía. El estudio se realizó en varias etapas: selección de la población, análisis de los datos, aplicación del cuestionario SUSESO/ISTAS 21 versión breve y, por último, el análisis de los resultados. Se determinó que las ausencias no justificadas estaban relacionadas con las dimensiones apoyo social y calidad de liderazgo, lo que nos llevó a desarrollar un plan de acción para disminuir el factor de riesgo psicosocial y las ausencias. / The investigation is based on the concern that existed in the Go Clean Peru Company, located in the Lima district of Miraflores, where there were unjustified absences from work on the part of the operators, under the fixed-term contract and subject to the specific service modality. The objective of the research was to identify the relationship between some psychosocial risk factor and the unjustified absence from work of the workers of the millennial generations. X and baby boomers of the company Go Clean Peru, in the period from May to October 2019, in order to propose an action plan to reduce the unjustified absence of the company's workers. The study was carried out in several stages: selection of the population, data analysis, application of the SUSESO / ISTAS 21 questionnaire, short version and, finally, the analysis of the results. It was determined that the unexcused absences were related to the dimensions of social support and quality of leadership, which led us to develop an action plan to reduce the psychosocial risk factor and absences. / Trabajo de investigación

This thesis focuses on employees' incapacity to work as a factor that negatively affects the functioning of an organization. The resulting negative financial impact is felt not only at the level of specific organizations, but also can affect a country's macroeconomic performance. To be able to understand the issue of work absence, it is necessary to consider it in the context of a state's political and social situation. It is also essential to take into account legislative regulations regarding absenteeism that dictate the procedures required for both employees and employers. A serious problem associated with sick leave is the unauthorized absence of employees from work that results in significant burden on employers as well as hinders the macroeconomic functioning of the state. Although there are public institutions involved in activities for reducing absenteeism, the task of investigating the reasons for increased work absence is usually left up to the employer. That includes a responsibility to find and incorporate into the organization's policy an effective and appropriate solution for reducing work absence and stabilization of amount of absence. It is also important to avoid creating an environment that leads to so called "presenteeism," which is the presence of employees in the workplace...