The University of Natal was unique in South Africa for many years in that, unlike other South African universities, it was split between two geographically distant campuses, Pietermaritzburg and Durban. The research problem which was central to this study was to document the development of the libraries of the University of Natal from inception in 1910 to the point of merger at the end of 2003 in order to arrive at an understanding of how the libraries in the two centres, Durban and Pietermaritzburg, developed. Linked to the central problem were two sub-problems which were, firstly to discover whether the two libraries had, as stated by a highly placed University Task Team, developed “too independently ...” (1) was true or at least partially true and secondly to find out whether the personalities of individual University Librarians had a significant influence on the development of the libraries. In order to solve the research problem and the two sub-problems as well as to guide the structure of the chapters, four research questions were posed: • What administrative problems were encountered as the libraries expanded and how did the dual-centred nature of the University affect their development? • What level of financial support did the University provide to the libraries and was this sufficient? • What impact did the introduction of information and communications technology (ICT) have on the development of the libraries? and lastly; • What services were offered to users of the libraries and how did these differ between the two centres. The broad approach to the study is interpretative. It has been written as a narrative, with interpretations interwoven throughout the discussion, in chronological order to best show change over time. Understanding the present and anticipating and managing change with some measure of success depends to an extent on our appreciation and understanding of history. This study, by investigating the historical record of the nine decades of existence of the University of Natal Libraries, is not only a revelation of the past but will also, it is hoped, assist in identifying possible future trends in academic librarianship in South Africa, particularly as far as the management of multi-centred university libraries is concerned. The value of the study also lies in the consolidation and interpretation of information in numerous unpublished records and scattered, ephemeral resources. The historical research method was chosen for this study. Given the nature of the research problem it was deemed to be the optimal method for the collection and analysis of data. In order to gain an understanding of the problem, evidence was gathered from primary sources, such as letters, library committee minutes, memoranda, newsletters, photographs and reports, including library annual reports, as well as secondary sources. Oral testimonies assisted in verifying information pertaining to the written record, shedding light on certain events and providing added insight. The research undertaken for the study showed that an offer of a Library Fellowship by the Carnegie Corporation of New York, which would enable a staff member to undergo professional training in librarianship in the United States, was the catalyst for the unification of the two libraries. This system prevailed for 22 years. Thereafter the unitary library system was dismantled and the two libraries developed in completely different directions until economic necessity resulted in a concerted effort to bring the libraries together again in 1997, although this time as a federal rather than a unitary system. The research showed that the criticism that the two libraries had developed too independently was true and that a holistic approach to library services at the University of Natal was lacking. Secondly, the research also showed that the personalities of individual University Librarians did exert a significant influence on the development of the libraries although other elements also influenced their development. Although the study is an history of a university library rooted in a “first world” (2) culture there are lessons to be learnt which could be applied to other institutions, particularly in the context of post-apartheid South African higher education. Several dual- or multi-centred institutions now exist. The integration of different libraries, each with its own idiosyncrasies and its own ethos can be complex and is potentially divisive. There has to be institutional commitment to the idea of a unitary library system as the library service in any university is shaped to a large extent by the parent institution. The study was limited to an investigation of the historical record of the University of Natal Libraries. An historical analysis of university libraries on a national scale lay beyond the scope of this study. It was also limited to a focus on the institution itself and the difficulties encountered in the administration of a dual-centred library service rather than focusing on the library service from the users’ point of view. Lastly the study suggests several areas for future research. It is noted that there is a dearth of in-depth critical texts available on the history of South African university libraries. An historical analysis of university libraries on a national scale would become feasible if research is undertaken into the histories of more South African university libraries. (1) [University of Natal, Library Task Team], A report on the University of Natal Libraries submitted to the Executive Implementation Team, 1998, p. 31. (2) C. Darch & P. Underwood, Dirt road or yellow brick superhighway?, Library hi tech, vol. 17, no. 3, p. 285. / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2008.

This study argues that one of the solutions to the problem of high matriculation failure rates in black schools is providing resources such as media centres and laboratories to make learning more realistic and interesting to pupils. However, unequal educational provision has meant that less money is allocated to black education in comparison with white, Indian and Coloured education. The study was initiated by the awareness of the lack of media centres in black schools and colleges of education. It focuses on the teaching of library orientation at Esikhawini College of Education, an institution that has features common to all KwaZulu colleges. The population consisted of a group of Secondary Teachers Diploma Second year (STD II) students who did not study library orientation as their ancillary subject. The study shows that most students at the college had not used media centres before coming to the college. It also shows that the time allocated to library orientation is too little; the course should be extended to two or even three years. As a result of these findings, the study recommends that media education be integrated into the curricula starting with the earliest levels of schooling, and that a national policy on the funding of media education be formulated. / Thesis (M.Ed.)-University of Natal, 1992.

Mergers of higher education institutions in South Africa have had a significant impact on the higher education sector. Unfortunately, libraries are not often regarded as a key component in a merger between two institutions. Rather as a result of the merger, libraries have to find how they fit into the broader picture. Very little research has been published in terms of the effects these mergers have had on library catalogues. In this study, the merging of the library catalogues of the Edminson Library at the Edgewood College of Education in Pinetown and the E.G. Malherbe Library of the University of Natal on the Durban campus was researched to determine how these library catalogues were merged and how successful this process was. To meet the objectives of this study, semi-structured interviews were conducted with the major role-players who were involved in, or affected by this process. Considering that this was the first time that a study of this nature pertaining to the merger of library catalogues was conducted in South Africa, a literature review was conducted to investigate similar studies involving library catalogue mergers. Important themes from the literature were identified. Unpublished material such as minutes of meetings and annual reports formed an integral part of the information gathering process. An analysis of the information collected at the interviews was done through content analysis. The evidence from all these sources finally resulted in conclusions and the lessons learnt throughout the process of the merger. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2009.

Mergers of higher education institutions in South Africa have had a significant impact on the higher education sector. Unfortunately, libraries are not often regarded as a key component in a merger between two institutions. Rather as a result of the merger, libraries have to find how they fit into the broader picture. Very little research has been published in terms of the effects these mergers have had on library catalogues. In this study, the merging of the library catalogues of the Edminson Library at the Edgewood College of Education in Pinetown and the E.G. Malherbe Library of the University of Natal on the Durban campus was researched to determine how these library catalogues were merged and how successful this process was. To meet the objectives of this study, semi-structured interviews were conducted with the major role-players who were involved in, or affected by this process. Considering that this was the first time that a study of this nature pertaining to the merger of library catalogues was conducted in South Africa, a literature review was conducted to investigate similar studies involving library catalogue mergers. Important themes from the literature were identified. Unpublished material such as minutes of meetings and annual reports formed an integral part of the information gathering process. An analysis of the information collected at the interviews was done through content analysis. The evidence from all these sources finally resulted in conclusions and the lessons learnt throughout the process of the merger. It was found that the merging of library catalogues should never be underestimated in terms of complexity and the volume of work involved. The merging of library catalogues involves extensive commitment of senior staff and must be organised to ensure that the service to existing users is not hampered during the procedure. The findings indicated that, while there had been a lack of appropriate management of the merger both employees and management had learnt from, and developed in, the process. The merging of library catalogues seldom occurs more than once in a librarian‟s term of office and therefore it is imperative that managers involved in this process ensure that they do it right the first time. Library catalogue mergers do not necessarily lead to savings, which is contrary to what is sometimes assumed by the initiators of mergers. The lessons learnt and the recommendations made can be used for future library catalogue mergers. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2009.

This study investigated the use of the E. G. Malherbe Library of the University of Natal, Durban (UNO), by non-registered users, with the aim of finding out who these users were, why they used the library, what resources and services they used and what questions they most often asked the subject librarians. The study focused on the E. G. Malherbe Library as it is the main library of the Durban campus and because of its frequent use by non-registered users. The tertiary system in South Africa was discussed to provide background information about the operation of the University of Natal and its libraries. The University is a member of the Eastern Seaboard Association of Tertiary Institutions (ESATI), an organisation that promotes co-operation among tertiary institutions in KwaZulu-Natal. The academic libraries of the six institutions making up ESATI have formed the Eastern Seaboard Association of Academic Libraries (ESAL). The E.G. Malherbe Library is a member of ESAL. The University's membership of these organisations has implications for co-operation and the reciprocal use of libraries in the region. Literature dealing with the use of academic libraries by external users worldwide was examined to provide a wider context within which to view the present study. The survey method was used and questionnaires were distributed to non- registered users as they entered the Library. A self-selected sample of 149 users completed the questionnaire. A separate questionnaire was distributed to the total of three subject librarians of the E.G. Malherbe Library. The results revealed that most of the non-registered users were full-time students registered at tertiary institutions in and around Durban, many of whom were members of ESAL. The majority of students involved in the study came from the University of Durban Westville, the University of Zululand, Technikon Natal, M.L. Sultan Technikon and Mangosuthu Technikon. Among the reasons students gave for using the library were that it had relevant materials for their needs, it provided them with a place to study, it was close to where they lived and the staff at the library were helpful. The materials used most frequently were books, followed by periodicals. Indications were given that the Library was better stocked than many other libraries in the area. From the types of questions asked and the assistance which was required from subject librarians, it was clear that these users had deficient library use skills. The non-registered users benefited from the library's long opening hours but were unhappy about being excluded from borrowing privileges. Recommendations were made for improving the teaching of library use skills at tertiary institutions in the region and agreements regarding access for students to libraries which are members of ESAL need to be concluded speedily to normalise use. / Thesis (M.A.)-University of Natal, Pietermaritzburg, 2001.

The purpose of this study was to investigate the use of electronic databases by masters students in the Faculty of Humanities, Development and Social Sciences at the University of KwaZulu-Natal, Pietermaritzburg campus. The study tried to establish which electronic databases masters students used and how frequently they were used. In addition, the study investigated what the students used the electronic databases for and what problems they encountered while using these databases. A set of recommendations based on the findings were identified. The study population consisted of Humanities, Development and Social Sciences (HDSS) masters students. A total of 139 masters students responded, which was a response rate of 68%. The approach undertaken by the researcher was triangulation where both qualitative and quantitative data was collected. The instrument that the researcher employed as the quantitative method of data collection was the questionnaire and a focus group was used as the qualitative method of data collection. The quantitative data was analysed using SPSS and the qualitative data was analysed using thematic content analysis. A pre-test of the questionnaire for the study was done on six registered masters students in the Faculty of Science and Agriculture at the University of KwaZulu-Natal, Pietermaritzburg campus (UKZNP) in order to identify any unclear issues in the questionnaire. The outcome of the study revealed that a majority of HDSS masters students at UKZNP did use the electronic databases. A number of problems were experienced when using the databases. The top three databases used by the masters students were EbscoHost , followed by SABINET and then ProQuest. Masters students mentioned some benefits of using the electronic databases. Students revealed that they became aware of the library databases from a variety of sources such as lecturers, friends and orientation programmes. There were other non-library databases that masters students used besides the library electronic databases. A majority of 75.2% of the students were satisfied with the library service. / Thesis (M.Info.Studs.)-University of KwaZulu-Natal, Pietermaritzburg, 2010.

The Library 2.0 model is one of many library service models. It has its origin in, and borrowed concepts from, Web 2.0 which is associated with Web applications that facilitate participatory information sharing, interoperability, user-centred design and collaboration on the Web. The focus of Library 2.0 is on user-centred change and participation in the creation of content. Different scholars and researchers have discussed Library 2.0 and numerous articles have been written discussing the implementation of the model in academic libraries. Findings are that academic library users, who are becoming more involved and familiar with Web 2.0 technologies, no longer want to use the library only as a reading space or a place to use books and journals without being able to make suggestions and have their views heard. The Library 2.0 model facilitates this and, as it encourages sharing and participation, is considered a suitable model for academic libraries. The purpose of this study was to investigate the implementation of Library 2.0 within the libraries of the University of KwaZulu-Natal (UKZN) and the difficulties encountered when using Library 2.0 technologies to deliver their services. To achieve the purpose of the study both primary and secondary sources of data were used, including literature from various sources (journals, books and information found on websites). Interviews and self-administered questionnaires were the instruments used to collect data. The population of the study consisted of all subject librarians on the UKZN campuses, the campus librarians, and the Library Director. Data were analysed through content analysis and the use of SPSS and presented in the form of figures. It was found that UKZN libraries were slow in terms of involving the technologies associated with Library 2.0 in their services. Only Facebook and a weblog are used by the UKZN libraries and it is evident that more needs to be done in terms of implementing and promoting the technologies that encourage collaboration and interaction with users – the essence of Library 2.0. It has been said by different scholars and researchers that institutions that are perceived to be slow in involving new technologies in their services, are at risk of becoming irrelevant to their users. These users will then move to other services who can better meet their needs. Therefore, it is crucial for UKZN libraries to embrace these technologies if they want to keep up and remain relevant to the ever changing needs of their users. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2012.

The purpose of this study was to examine the management of electronic information resources (EIRs) to enhance their long-term links preservation and access in the University of KwaZulu-Natal Pietermaritzburg (PMB) and Howard College campus libraries. The study investigated the strategies and policies used in managing EIRs, how the librarians overcome technological obsolescence, the information and communication technology (ICT) infrastructures used in the management of the EIRs and the competency of the librarians in electronic preservation. The significance of this study lay in its addressing of the issue of long-term links preservation of and access to EIRs that has not been addressed by previous studies. There is rapid growth in the creation and dissemination of EIRs which has emphasized the digital environment’s speed and ease of dissemination with little regard for its long-term preservation and access. The study population was 33 and it comprised the subject librarians, metadata librarians and electronic resources librarian of PMB and Howard College campus libraries of the University of KwaZulu-Natal. Adopting a quantitative approach the research design was that of a survey and the research instrument was a self-administered questionnaire comprising both open and closed questions. A total of 28 librarians responded to the questionnaire giving a response rate of 84.8%. Data was analyzed using SPSS. Results were presented in the form of figures and tables. The study was underpinned by the Open Archival Information System (OAIS) Reference Model, which is being used widelyin the digital preservation community. The analysis of the findings revealed that there was an intermediate level of ICT knowledge and skill with regard to management of EIRs amongst the respondents and a need for training in EIRs management particularly with regards to metadata, migration, emulation, maintenances and bit preservation techniques.It was also revealed that the libraries were using the server’s hard drive to store the EIRs. The results also showed that there were an arguably high number of respondents ten (35.7%) who indicated that their libraries did not have anEIRs management policy. For those respondents who said that their libraries do have a policy, the vast majority indicated that the policy did provide guidelines for acquiring materials in electronic form and for transforming materials from print to electronic form. Recommendations emerging from the conclusion were made and suggestions for further research put forward. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2013.

This study assessed the information literacy (IL) skills of first-year students at Mangosuthu Technikon (MANTEC) at a pre-library orientation and instruction phase. What is evident is that students do, to a greater or lesser degree, display inadequate levels of IL skills. What is not so evident is the extent and nature of these inadequacies. The purpose of the study was to establish the level of these inadequacies. Background information concerning the MANTEC library orientation and instruction programme and the Eastern Seaboard Association of Libraries (esAL) User Education Pilot Project study was provided and an overview of MANTEC and its library was given. The assessment of IL skills in higher education libraries, with reference to the MANTEC library was discussed. The MANTEC students' IL skills were assessed using Bloom's Taxonomy of Educational Objectives, which are evident throughout the objectives of the study. The research method used for this study was the descriptive survey method. The sample consisted of 170 first-year students. A purposive sampling procedure was used. The questionnaire consisted of two main sections, one which elicited demographic data of students and the other extracted data that addressed the objectives of the study. Results were coded and analyzed using the SPSS program. The findings of the survey indicated that there is a dearth of IL skills among the majority of MANTEC first-year students. Like many other studies it revealed that many first-year students, especially from the historically disadvantaged institutions (HDI) are under-prepared for tertiary education generally and for IL demands made on them at the tertiary level. Even those who have had previous library exposure appear to bring with them little or no IL competencies to tertiary institutions. Based on the findings for this study, recommendations were made with the aim of improving MANTEC students' IL skills. / Thesis (M.I.S.)-University of KwaZulu-Natal, Pietermaritzburg, 2005.

The study is based on the assumption that there is an underutilisation of ICT resources in the university libraries of KwaZulu-Natal amongst subject librarians due to a lack of appropriate ICT knowledge and skills. The subject librarian's role has changed rapidly in recent years, in response to new forms of information and new methods of teaching and learning. Therefore, for subject librarians to perform their roles effectively and efficiently in such a demanding electronic environment they will need the necessary ICT knowledge and skills, that is, they will have to be computer literate. Also, the explosion of electronic information requires subject librarians to continuously update their knowledge and skills. A study population consisting of 43 subject librarians, in the university libraries of the Universities of Durban-Westville, Natal (Durban and Pietermaritzburg), and Zululand were surveyed by means of a mailed questionnaire to establish in what ways the subject librarians were using ICT, what the level of lCT knowledge and skill was amongst the subject librarians, what the ICT education and staff training and development needs were amongst the subject librarians and what problems the subject librarians faced in the use of ICT. A total of 3l subject librarians (representing 72.1 %) responded. Results were analysed in terms of frequency of responses. Results are graphically displayed in the form of pie charts and tables. Interpretation of the results reveals a low level of lCT knowledge and skill amongst subject librarians and a general lack of formal training for ICT amongst the subject librarians. Problems experienced by subject librarians were the result of a lack of ICT knowledge and skills and training. Recommendations for lCT education and staff training and development are made in light of the results of the survey and the literature review. / Thesis (M.I.S)-University of Natal, Pietermaritzburg, 2002.