The study of transfer has been historically important and now approaches critical proportions. Current and historical patterns of enrollment and attainment in American higher education combined with the economic, demographic, political, and social realities of the 21st century drive the need for increased research and more effective practice for successful transfer of students from two- to four-year higher education institutions. An emerging theory for framing transfer success is transfer capital, which recommends academic planning, financial aid, and admissions advising as primary interventions to increase the rate and success of transfer. This mixed-methods study examined the academic planning portion of transfer capital to assess the effect of academic planning on the number of hours transferred, number of leveling courses needed, excess hours, and grade point average (GPA). Quantitative assessment measured differences among new transfer students enrolling between Spring 2012 and Fall 2013. Qualitative assessment was conducted with advisors and leadership that were part of the transfer advising program examined in this study. ANOVA indicated significant findings at the .05 level for each variable except GPA. Qualitative findings provided context and primary themes of institutional context, academic planning, financial aid knowledge, and institutional partnerships. Findings provide direction for practice as well as further research.

[pt] A presente dissertação é um estudo sobre instituições de ensino privado e seus processos de negócio. Procurou-se observar o impacto ocorrido na realidade cultural e operacional das entidades de ensino, com base na integração dos processos entre as áreas administrativa, pessoal e acadêmica. Algumas dessas entidades passaram a utilizar um Sistema Integrado de Gestão ERP - Enterprise Resource Planning, esperando obter melhoria nos seus processos, redução de custos e diferencial competitivo. Foi realizada uma revisão bibliográfica sobre: tipologias de sistemas de informação, aplicações verticais versus horizontais, definição de ERP, processos de negócio, fornecedores, mercado, histórico e ERP voltado a atividades de ensino. Foram entrevistadas pessoas-chave nas entidades utilizando-se de questionários semiestruturados. As análises e conclusões obtidas pretendem ampliar o conhecimento na área de gestão de recursos e processos em instituições de ensino. / [en] The present work is concerned with private teaching institutions and their business processes. The impact on the cultural and operational scenario of such institutions has been analyzed based on an integrated process encompassing the administrative, personnel and academic areas. Aiming at improving processes, reducing costs and fetching a competitive differential, some of these institutions adopted an integrated management system called ERP - Enterprise Resource Planning. A survey was performed on: information systems typology, vertical applications versus horizontal applications, ERP definition, business processes, suppliers, market, historic and ERP focused on teaching activities. A semi-structured questionnaire was used to interview key people from some institutions. The analyses and conclusions presented in the present work aim to broad the knowledge of resources management and processes at the teaching institutions.

The labor market has undergone historical changes through the years. With technological advances and globalization, the labor market requires dynamic individuals with the capacity to meet this new demand that is based on human capital theory. This study aimed to describe and analyze the perception of the agents, the possibilities of graduates of the Federal University of Sergipe - UFS being absorbed by the services sector in the state. To allow this description and analysis to be effectively carried out it was necessary to evaluate both the planning of vacancies offered by UFS, considering the dynamics of the service sector in the public and private fields, and examine how academic managers evaluate the relationship between the Federal University of Sergipe, business and government regarding the occupation of jobs in the state of Sergipe. Nevertheless it was necessary to discuss the attributes and profile of the graduated professional that the market was demanding from the perspective of business agents, as well as how government officials evaluate their relationship with UFS and with the companies regarding the absorption of graduates by sector service economy. Supported by a case study with qualitative and quantitative approach we evaluated the necessary elements so that these professionals can not only be placed on the market but also to remain in it, given the perception of managers of academic, business and public areas. It was found that the UFS is not working with the market but with the community and it makes available options that the market may need. The state should intervene more in the labor market of Sergipe requiring from UFS a systemic and multidisciplinary training, as the qualification will meet not only the needs of the labor market, but will work to form a graduated beyond the problem-solver, which means an agent of transformation embedded within a larger context of responsibility and development. / O mercado de trabalho vem passando por transformações históricas ao longo do tempo. Com os avanços tecnológicos e a globalização, o mercado de trabalho exige pessoas dinâmicas, com capacidade para suprir esta nova demanda que está baseada na teoria do capital humano. Esta pesquisa teve como objetivo geral descrever e analisar, na percepção dos agentes, as possibilidades dos egressos da Universidade Federal de Sergipe UFS serem absorvidos pelo setor de serviços no estado. Para que esta descrição e análise pudessem ser desenvolvidas foi necessário avaliar tanto o planejamento de vagas ofertadas pela UFS considerando a dinâmica do setor de serviços no âmbito público e privado, quanto analisar a forma como os agentes acadêmicos avaliam a relação da Universidade Federal de Sergipe com as empresas e o governo no que tange a ocupação das vagas de trabalho no estado de Sergipe. Fez-se necessário discutir os atributos e o perfil do profissional formado que o mercado estaria demandando sob a perspectiva dos agentes empresariais, bem como de que forma os representantes governamentais avaliam sua relação com a UFS e com as empresas no que concerne a absorção dos egressos pelo setor de serviços da economia. Apoiado em um estudo de caso com abordagem qualitativa e quantitativa avaliaram os elementos necessários para que esses profissionais possam, não somente ser inseridos no mercado como nele permanecerem, dada a percepção dos agentes das áreas acadêmica, empresarial e pública. Constatou-se que a UFS não trabalha com o mercado e sim com a sociedade, mas que não deixa de colocar à disposição opções que o mercado pode precisar. O Estado deve intervir mais no mercado de trabalho sergipano exigindo da UFS uma formação sistêmica e multidisciplinar, pois a qualificação profissional atenderá não somente às necessidades desse mercado, mas colaborará para a formação de um graduado além do solucionador de problemas, ou seja, um agente transformador inserido dentro de um contexto maior de responsabilidade e de desenvolvimento.