The South African Health Care environment is in state of reform. Government strategy and change in legislation have been the catalyst for the development of new business models in South Africa. This report deals with the feasibility of a proposed model which is to be implemented by the Eastern Cape Department of Health at the Provincial Hospital in Uitenhage. The fundamental challenge in South Africa is the shortage of resources to support the health care industry from a public perspective. The point of departure for this research was to understand the complexity of this industry and investigate models that have evolved in South Africa and internationally. The literature research covers funding mechanisms from both a public and private perspective and takes into account the role the government plays in providing equitable health care for all. The literature provided the foundation to develop the model which is to be piloted at the hospital in Uitenhage. In terms of the research objective, a single case study methodology approach was conducted. Triangulation technique was used to gain insight from different perspectives and to test the model for validity. The core of this research focuses on the viability of the proposed model and the integration of this into the government health reform plan. The research revealed that in comparison to the existing PPP models in South Africa, this model is feasible. As a result of the analysis and the development of the proposed model, the research is concluded by offering suggestions for further research.

Traditional methods of providing public services to disadvantaged rural communities in South Africa have, over the years, proven to be inefficient and in most such communities, simply non-existent. Although the South African government has taken initiatives to make these public services cheaply and conveniently available online at national level, access at local municipal level is still lacking. The goal of this study is to develop a cost-effective e-government system that will contribute to improved provision of public services to the Dwesa area, a rural community in the Eastern Cape province of South Africa, by the government. A prototype construction approach was used, to develop a cost-effective four-modular web application. Interviews were conducted in the field, resulting in four e-government system modules, based on open-source software, developed and integrated to form a single, dynamic web component that will act as a one-stop shop for Dwesa community members. These are the Dwesa Online Application Centre (DOAC) to apply for important government documents and grants, the Dwesa Online Reporting Centre (DORC) to report various grievances to the responsible agencies, the Dwesa Forum Corner (DFC), a digital community, and the management back-end module. The Dwesa e-government portal was developed using Linux-Apache-MySQL-PHP (LAMP) technology, a Zoop framework to model the individual components and a JQUERY JavaScript library to increase the responsiveness of the user interfaces. The most significant contributions of this thesis have been the development of a cost-effective, integrated e-government functionality, applicable to disadvantaged communities, and the greater understanding this has given of the tools and methodologies that can be used to deliver public services efficiently to citizens. The final evaluation of this e-government system gives significant evidence that the e-government portal provides a solid foundation that will allow e-government implementation to raise the provision of public services to a higher level.

M.Ed. / The aim of this study was to develop guidelines for principals and teachers when they identify leaders in secondary schools. That enables pupils with potential to function successfully as leaders in a school environment. Leadership in the secondary school has for too long been misinterpreted, misunderstood and grossly underscored in far too many ways. There is mistrust towards the identifying process. Present day demands require a specific form of education and training in leadership at school level to enable our youth to cope with these requirements. Educational authorities - especially school authorities are therefore compelled to address the matter of training and identification in a new light. Most of the existing research about identification of school leaders at secondary school level is of a quantitative nature and consisted of the completion of questionnaires. This brought about the testing and retesting of stereotyped proposals. In this study a qualitative research program was followed. By means of focus group interviews the views of a principal, teachers and secondary school pupils where collected. The research question in this study developed was the following: In what way does the personality of the pupil influences the teachers' choice of leaders at school level? The aim that followed was: To find out if there are personality traits that is necessary for a school leader at secondary school level to be successful. An explanatory, descriptive research design was used as part of qualitative research method during phase 1 of the research. The aim of phase 2 was to compare the results of the focus group interviews with a literature review. During phase 3 guidelines were developed for the identification of leaders in secondary schools. The conclusions of the research showed that the focus groups reflected reality, namely that the teachers lacked knowledge about leadership and that the pupils meaning reflects the findings of the literature study. Further it became apparent that although personality is relevant in leadership identification, it shouldn't be the main focus. Pupils should be helped to develop leadership skills which could be learned and to develop their personality or capabilities and in order to enable them to develop their full potential and to apply the leadership skills in their lives.

M.Cur. / It is evident that the current political changes presently taking place in South Africa need to be accompanied by a dramatic transformation to accommodate the economic, social, technological and health changes amongst others. The nursing discipline is no exception. For a change to be felt by nursing staff and by health consumers, effective management strategies need to be developed to accommodate transformation guidelines as outlined by the Reconstruction and Development Programme, the National Health Plan and the Constitution which all emphasize the right to health, hence this study. This study focuses on a primary health care clinics. This is a qualitative, contextual, exploratory and descriptive study with the overall aim of exploring and describing a nursing service strategy for change in Soweto Primary Health clinics where the researcher is employed. To accomplish this aim, the following objectives were formulated: to explore and describe the expectations of the managers and the functional nurses concerning the required nursing service strategy for change within Soweto Primary Health Clinics; to explore and describe the expectations of health consumers concerning the required nursing service strategy for change in Soweto Primary Health Clinics; to describe the required nursing service strategy for Soweto Primary Health Clinics. Through purposive sampling, three focus groups were selected from the role players within Soweto who represent the nursing managers, the functional nurses' and the health consumers in order to infer the required change strategy for the nursing service. i. Data was collected through these focus groups interviews using semi-structured questions. Data management and data analysis was done using the methods of content analysis according to Kerlinger (1986: 480). An research expert, was utilised as a reliability measure to identify and categorise themes separately from the researcher. The categories that emerged were subsequently refined through consensus discussions between the researcher and the independent researcher. Woods and Catanzaro' s measures (1988: 136) to ensure validity and reliability were applied in this study.

Thesis (Ph. D. (Public Administration)) -- University of Limpopo, 2016 / Municipalities have the responsibility to deliver services to the communities in a fast and efficient manner, and to deliver these services there is a need for financial resources and institutional capacity. The challenge that beset the municipalities is that they struggle to collect revenue. There is a gap between available financial resources and the municipal expenditure needs largely as a result of the revenue collection challenges facing the municipalities. The revenue collection challenge therefore, needs to be adequately addressed for the municipalities to be successful. Municipalities have the right to finance their affairs through charging fees for services; imposing surcharges on fees, rates, levies and duties. The municipal council have the responsibility to implement and adopt tariff policies. These tariff policies must espouse the principles that ensure the equitable treatment of municipal service users. Tariff policies must also ensure that the amount paid by individual users for services is proportionate to their usage. Municipalities should, in terms of law, differentiate between the different categories of ratepayers, users of services, debtors, taxes, services and service standard. This study was based on the combination of both qualitative and quantitative research design. It followed a case study approach of comparative investigation between the Tshwane Metropolitan Municipality revenue collection and South African Revenue Service. The quantitative research was done through the administration of questionnaires to the ratepayers, corporate taxpayers and tax practitioners. This was complemented by the qualitative in-depth interview questionnaires administered to both South African Revenue Service and the Tshwane Metropolitan municipality to ensure that the data collected are both collaborated and diverse to enable the researcher to draw a balanced conclusion. In the light of the above, this study therefore investigated the strategies and legislative framework that is employed by the municipalities and contrasted with those that are used by the South African Revenue Service, with the aim of taking possible learnings that can be applied in the municipalities. The study concluded by proposing guidelines that can be used by municipalities in revenue collection.

Doctor Legum - LLD / The thesis focused on how the advent of children's rights, in particular the Convention on the Rights of the Child (CRC), has impacted on the subject of juvenile justice and embarked on a practical examination of law reform in this regard in an African context. The focus was placed on a number of African countries that have embarked on or completed child law reform in the aftermath of ratification of the CRC. The case studies in this thesis were Ghana (1998-2003), Kenya (1993-2001), Namibia (1994 to date), Lesotho (2003 to date), South Africa (1997 to date) and Uganda (1992-1996). / South Africa

Abstracts in English and Southern Sotho / The past five decades have seen the global emergence and growth of monitoring and evaluation (M&E), which has since become a crucial feature and tool in modern-day programme management. The South African government has in recent years embraced M&E in the South African public service, in order to influence and accelerate the achievement of government’s objectives and mandates. M&E is predominantly implemented in South African public institutions to promote effectiveness and efficiency in public service delivery. It is also used to promote transparency in decision-making, spending of public funds, and good governance, by ensuring that all protocols are observed. M&E also assists the government in tracking the progress of its programmes and policies. M&E is a relatively new practice in South Africa, and it is complex and skills intensive, making it challenging to implement. In most cases, poor coordination and management of M&E contribute greatly to poor M&E performance in South Africa. The policy environment is to some extent supportive of M&E in South Africa, as there are various policy documents developed around M&E. The government is actively engaged in the development of M&E policies and trying to find ways to make them work. The focus of this study was to investigate the effectiveness of monitoring and evaluation activities at the Gauteng Department of Sport, Arts, Culture, and Recreation (GDSACR). The literature section outlined the theoretical framework and the application of monitoring and evaluation both locally and globally. The empirical research explored how M&E is implemented at GDSACR, and how it assists GDSACR in achieving its strategic objectives. The empirical study further investigated how M&E contributes towards the achievement of social cohesion and nation-building at GDSACR. The research links the existing M&E theories to practical implementation of M&E at GDSACR, moreover, establishes intricacies of implementing M&E in public institutions with multiple policies and projects. The dissertation provides an opportunity for GDSACR to revisit its M&E practices and move in a direction in which M&E is the cornerstone of project management at GDSACR. Furthermore, the study further calls for adoption of M&E as a means to learning, and promotion of transparent and accountable governance which reflects in the service delivery standards and good practices to further promote the government agenda of accelerated service delivery. / Mengwagasome ye mehlano ye e fetilego go bile le go tšwelela le kgolo lefaseng ka bophara ga tlhokomedišišo le tshekatsheko (M&E), tšeo di fetogilego setlabelo le sedirišwa se bohlokwa ka taolong ya mananeo ya sebjalebjale. Mmušo wa Afrika Borwa mo mengwageng ye e sa tšwago go feta o amogetše M&E ka Tirelong ya Setšhaba ya Afrika Borwa, ka nepo ya go huetša le go akgofiša phihlelelo ya maikemišetšo le dithomelo tša mmušo. M&E e dirišwa kudu ka dihlongweng tša mmušo tša Afrika borwa ka nepo ya go tšwetša pele go šoma gabotse le ka fao go hlokago mathata ka kabong ya ditirelo tša setšhaba. E šomišwa gape go tšwetša pele go hloka sephiri ka go tšeyeng ga dipheto, ka go šomišeng ga ditšhelete tša setšhaba, le ka pušong ye kaone, ka go netefatša gore ditshepedišo ka moka di a obamelwa. M&E e thuša gape mmušo go latišiša tshepedišo ya mananeo le melawana ya yona. M&E ke mokgwa o moswa ka Afrika Borwa, ebile e hlakahlakane ebile e nyaka bokgoni bjo bogolo, gomme se se dira gore go be boima go e phethagatša. Mabakeng a mantši, kgokaganyo le taolo ye e fokolago ya M&E di na le seabe se segolo go go šoma gampe ga M&E ka Afrika Borwa. Seemo sa melawana se thekga M&E ka Afrika Borwa. Mmušo o gare ka go ngwala melaotshepedišo ya M&E ebile o leka go hwetša ditsela tša go dira gore e šome. Nepišo ya dinyakišišo tše e bile go nyakišiša go šoma gabotse ga ditiro tša tlhokomedišišo le tshekatsheko ka Kgorong ya Dipapadi, Bokgabo, Setšo le Boitapološo ya Gauteng (GDSACR). Dinyakišišo di dirišitše mekgwa ye e hlakantšwego. Karolo ya tshekatsheko ya dingwalwa e akareditše tlhako ya teori le tirišo ya tlhokomedišišo le tshekatsheko go bobedi ka nageng le lefaseng ka bophara. Dinyakišišo tša go diriša bohlatse di utollotše ka fao M&E e phethagatšwago ka GDSACR, le ka fao e thušago GDSACR go fihlelela maikemišetšo a yona a togamaano. Dinyakišišo tša go diriša bohlatse di tšwetše pele go nyakišiša ka fao M&E e nago le seabe ka phihlelelo ya tirišano ya setšhaba le kago ya setšhaba ka go GDSACR. Monyakišiši o dirišitše mokgwa wa go botšiša dipotšišo ka sewelo ka nepo ya go utolla maikutlo le ditiro tša M&E ka gare ga kgoro. Dinyakišišo di utollotše gore maemo M&E ka go GDSACR ga a kgahliše ebile a hloka go kaonafatšwa. Dinyakišišo di tšwetše pele go utolla gore M&E ga e šomišwa kudu ka fao go swanetšego. / Public Administration and Management / M. Admin. (Public Administration and Management)

Thesis (M. Dev.) -- University of Limpopo, 2019 / This study examines the effect of asset management on social work services delivery in the Department of Social Development (DSD), Capricorn District. The aim of the study was to explore factors that lead to the mismanagement of assets in the department. For social workers to deliver services or to operate, the Department of Social Development (DSD) as the employer must ensure that infrastructure (office space and facilities), information management and technology equipment must be provided to social welfare practitioners (employees). For their effective functioning, certain basic infrastructure and equipment are needed by social welfare service practitioners, particularly social workers who are legally obliged to provide services in a particular manner. The problem of lack of resources has been also observed and that service providers who are social workers end up using their own resources in an attempt to provide service delivery and administration of their duties as social workers. The objectives of this study were to examine the state of asset management in the department; to assess the effect of asset management on service delivery; and to propose strategies that may enable the department to deal with emerging issues. The study was guided by questions such as the following: What is the current state of asset management as it relates to service delivery? How does asset management affect service delivery? What strategies may enable the department to deal with emerging issues? The study adopted the qualitative research approach to collect primary data through face-to-face semi-structured interviews. It further used thematic content analysis to analyse data. Through the use of this approach, it was noted that asset problems have a negative impact on social work service delivery. From the data collected, the study revealed that there are numerous problems that social workers come across in the process of providing services and mainly because of lack of adequate assets. These problems affect service delivery negatively, and include lack of transport; insufficient office space; and lack of furniture, computers, printers and landline or cellular phones. Social work services cannot be properly, effectively and efficiently provided without adequate asset management. The study recommends that the DSD should provide social workers with assets in order to render better service. It is important for one to know that social work services and asset management are two related entities.

Submitted in partial fulfilment of a Masters Degree in the Department of Educational Planning and Administration at the University of Zululand, 2005. / Educational policy reform such as South African Schools Act, No. 84 of 1996 and the National Education Poiicy Act, No. 27 of 1996 require all educators to participate actively in the governance and management of their schools with the view to providing better teaching and learning environments. Educators must participate in the management processes of their schools to bring about deliberate, meaningful and effective management. This study provides both a literature review and an empirical study of strategies that principals may adopt to facilitate participative management among educators. The following key findings emanated from the study: • There is a lack of educator involvement in the management process. • Principals do arrange formal meetings with educators frequently enough but do not structure meetings tightly enough. • There is a general lack of communication between the school management team and educators. • Educators are not involved in the implementation of educational policies. The following recommendations were extrapolated from the above findings: • Principals should encourage networking between schools so as to promote interschool communication, resource sharing, staff and learner collaboration and information exchange. • Principals should conduct staff training programmes and should promote teamwork among educators in their schools. • Effective management strategies should be made explicit in training workshops and policy documents such as the South African Schools Act, No. 84 of 1996, should be discussed in educator forums. It is the fervent hope of the researcher that this study will alert principals to pitfalls of authoritarian management styles and equip principals with practical strategies and techniques to effectively facilitate participative management in their respective schools.

Ph. D. (Department of Business Administration, Faculty of Management Sciences), Vaal University of Technology. / The most important decisions that direct the operations of a nation are made in the public sector. The public sector performs the duty of facilitating the efficient and sustainable delivery of goods and services to the general public. In South Africa, public sector institutions have failed to fulfil their role of providing effective services, and this failure has been attributed to corruption and other inconsistencies inherent within supply chain management (SCM) transactions occurring between government and its suppliers. To streamline SCM, various legislative pieces such as the public SCM Policy Framework, the Preferential Procurement Policy Framework (PPPF) and the Broad-Based Black-Economic Empowerment (BBBEE) Act, among others were implemented in tandem with a host of other interventions. However, the challenges linked to public SCM continue to this day and the intended outcomes are yet to be fully realised, thereby negatively impacting on the effective delivery of services by the public sector. This study investigated the relationship between SCM practices, supplier performance and supply chain resilience in the South African public sector. The study is premised on the need to investigate how SCM practices may be applied to improve the effectiveness of supplier performance, and hence the resilience of the public supply chain in South Africa, in light of the numerous challenges faced by the sector. This study followed a quantitative method in which a cross-sectional survey was applied to collect data to test the relationships between seven SCM practices (supply chain collaboration, supply chain synergies, supply chain innovation, information sharing, information quality, supply chain design, supply chain integration), supplier performance and supply chain resilience. A structured survey questionnaire was developed using adapted measurement scales and administered to 333 SCM professionals recruited from public sector organisations based in the Gauteng Province. The data collected were analysed using the Statistical Package for Social Sciences (SPSS Version 25.0) and the Analysis of Moment Structures (AMOS Version 25.0) statistical software. The actual data analysis techniques applied included descriptive and inferential statistics and hypotheses were tested using structural equation modelling. The results of the study showed that three SCM practices, namely collaboration, innovation and integration exerted a significant positive influence on supplier performance. However, supply chain synergies, information quality and supply chain design were statistically insignificant. Moreover, information sharing exerted a significant negative influence on supplier performance. In turn, supplier performance exerted a significant positive influence on supply chain resilience. The study contributes in various ways to both public SCM theory and practice. Theoretically, it provides information on how the SCM dimensions considered in this study, which are supply chain collaboration, synergies, innovation, information sharing and quality, design, and integration are linked to supplier performance and supply chain resilience within the public sector in South Africa. Given the limited evidence of previous studies of this nature in the South African public sector, the results are an essential addition to the existing body of literature within the public SCM context in developing countries such as South Africa. From a managerial standpoint, the study provides information on which SCM practices deserve attention in the efforts to improve the performance of suppliers, and how the performance of suppliers can be harnessed to enhance the resilience of the public supply chain. Hence, the study offers an important diagnostic framework through which the SCM challenges facing the public supply chain in South Africa can be addressed.