Research report submitted to the School of Economic and Business Sciences, University of the Witwatersrand in partial fulfilment of the requirements for the degree of Master of Commerce (Information Systems) by coursework and research, 2 November 2017 / Mobile health applications are fast becoming an influential source of information for pregnant women. Studies have shown that pregnant women download 3 such apps on average on their cellphones. These mobile technologies have been shown to help women monitor their progress during their pregnancy and personalise healthcare to suit their needs. To date, llimited research has been directed towards understanding usage behaviours with these apps. Various authors have argued that there is a need to expand the scope of research from simple usage behaviour to deeper levels as technology becomes more sophisticated and easily available. M-health technologies are increasingly becoming more varied and sophisticated and as such this study aims to explore post-adoption usage specifically of mobile health pregnancy applications in the South African context. This study specifically looked at post adoption usage behaviours and used Hsieh and Zmud’s (2006) framework as a basis of understanding these behaviours. The potential influences on these behaviours were sourced from various studies done on pregnant women usage of ICT in general. These influences were then investigated to see whether they were relevant in the context of m-health pregnancy support applications. The primary method of data collection was open ended semi structured interviews with twelve pregnant women. Data analysis was done using the iterative model for qualitative data analysis proposed by Miles and Huberman (1994). The findings revealed that pregnant women displayed post adoption usage behaviours of routine use and IS continuance. With regards to the infusion stage, the study found that pregnant women engaged in the first set of post adoption usage behaviours i.e. extended usage and deep usage. They did not engage in second stage behaviours namely emergent use, feature extension or intention to explore behaviours. The influences identified in the literature were found to be relevant in the context of m-health applications and additional influences such as cost of seeing gynaecologist, number of features on the app and social structures were found to have an influence on usage of the apps. This study provides unique insights into the views of pregnant women’s experiences with m-health apps. Specifically, by using interpretive research it uncovers the subjective meanings around post adoption usage behaviours, understanding how pregnant women engage in these behaviours and subsequently how these behaviours are sustained during their pregnancy. The study recognises m-health pregnancy support apps as important tools in the pregnancy journey. It highlights how pregnant women value these apps and view them as huge information sources, reassurance and comfort during their pregnancy. It is argued that medical professionals cannot distance themselves away from these apps and need to work in conjunction with them to provide robust maternity care to their patients. 5 Theoretically, this study adds to our understanding of post adoption usage behaviours specifically in the context of m-health pregnancy apps. Limited studies have been done in this field specifically in the South African context and the study provides a foundation for further research. Further research can be done to understand how these apps are changing the relationship between pregnant women and medical professionals and furthermore, whether the information received from these apps is reliable and credible. / GR2018

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Research report presented in partial fulfilment of the requirements for the degree of Master of Management in Public Policy in the Faculty of Commerce, Law, and Management at the University of Witwatersrand Degree of Confidentiality: A Date: March 2017 / This dissertation is set out to investigate corruption-related challenges within the procurement and Supply Chain Management practices in the Ekurhuleni Metropolitan Municipality that hinder good practices and the promotion of good governance and offers insight on how those challenges could be addressed. A research design adopted is descriptive case study through a qualitative method approach which was influenced by the nature of the research problems understudy, in order to uncover trends in thought and opinions, and dive deeper into the problem, using in-depth interviews. The findings of the study or the identified challenges that are associated with procurement and SCM processes in the Ekurhuleni Metropolitan Municipality are a lack of capacity (skilled), inconsistent Bid Committee processes, lack of appraisal systems, ineffective technologically advanced SCM systems (E-procurement), lack of SCM monitoring tools, and lack of training programs for personnel. The study was meant to investigate corruption-related challenges within the procurement and Supply Chain Management practices in Ekurhuleni Metropolitan Municipality that hinder good practices and the promotion of good governance, with the focus being on issues of accountability, rule of law, ethics and integrity, and transparency as principles of good governance and elements of anti-corruption measures in curbing corruption. The findings highlight the challenges that are likely to hinder good governance; and with a clear bigger picture of what the challenges are, then that would pave a way for what could to be done, especially in the procurement and Supply Chain Management Unit of the Municipality to abate corruption-related activities. / MT2017

Thesis (MPA) -- University of Limpopo, 2011 / The study explores the role of the Limpopo Provincial Legislature in promoting public awareness activities at the Fetakgomo Local Municipality. The study reveals that lack of awareness about the activities of the Limpopo Provincial Legislature has been identified. The study critically analyzed method and models of public participation and the role of the Limpopo Provincial Legislature in terms promoting public awareness activities. The findings of the study will assist the Legislature with interventions that are necessary for the improvement of public awareness activities. The study concluded that the Limpopo Provincial Legislature had not created an enabling environment for meaningful community participation, and had consequently limited the impact of community engagement on the Legislature activities. As a result, guidelines and recommendations were proposed for public awareness activities.

Thesis (MPA.) -- University of Limpopo, 2015 / This study undertook to look into the management of service delivery by the Limpopo Department of Public Works. Over the past four years the researcher, through his interaction and work with departmental officials, identified various weaknesses with management. The study examines various literature relating to management and service delivery issues. A comprehensive review was made by the researcher of the available departmental documentation. The study method used was qualitative. A semi-structured questionnaire was developed and provided to management. This study found that indeed there are issues with management in the Limpopo Department of Public Works. Key findings were that the maturity and experience of management is critical to the functionality of an institution and that institutions need to embrace change, particularly within a technical environment.

M. Tech. Business Information Systems / Information and communications technology (ICT) has proved to be a significant tool for both private and public sectors in the enhancement of service delivery. Organisations need to identify the socio-economic, political and technological needs that would help them to strengthen their business positions in order to remain competitive in the globalised economy. To achieve this goal, organisations need to accelerate the ICT skills (e-skills) development within their settings. However, there is a general lack of e-skills within South Africa. Further still, there is also lack of standards that could be followed in the development of these skills. This calls for a contextualised framework to guide e-skills development within the South African private and public sectors. The goal of this study was to use a balanced scorecard to develop a framework that could be used to align e-skills development with the strategic business objectives of the Limpopo Provincial Government of South Africa.

This is a qualitative research study undertaken to explore the extent to which Evidence based and Results based management approaches are being applied in SA in the area of public policy, with the aim of improving policy performance feedback. The orientation of this study was influenced by the problem statement which is stated in Chapter 1 as the general absence of reliable and appropriate performance information that is required to evaluate policy performance and gauge the impact of government‘s policy decisions. Reviewed literature, in Chapter 2, shows that generation and utilisation of reliable performance information, to a large extent, depend on the effectiveness of an evaluation system that is outcomes-based and embedded in a functional evidence-based system. Thus chapter 2 attempts to explain processes (mechanisms and practices) that lead to the availability and utilisation of reliable and credible performance information. Chapter 2 assists the researcher to answer the secondary research question of this study; which is, does embedding a monitoring and evaluation system in an evidence-based system contribute to an outcomes-based and accountable government? This study, though critical of the emerging policy evaluation framework in SA, acknowledges efforts made in the policy arena since 1994 (which is discussed in chapters 3). Thus, in identifying challenges, this study seeks to take a prospective approach that would outline the issues which government must grapple with in order to successfully institutionalise an outcomes based policy evaluation system. In this study institutionalisation of an outcomes-based policy evaluation system refers to the creation of a monitoring and evaluation (M&E) system which produces monitoring information and evaluation findings which are judged valuable by key stakeholders, and are used in the pursuit of evidence-based decision making (Mackay 2006:5). Based upon the findings of this study, the researcher concludes that the government has adopted a technocratic approach to monitoring and evaluation, paying little attention to the broader institutional and systemic issues. At the core of the matter is an under-emphasis of the political influence on the effectiveness of the evaluation systems. This study further argues that even the recent public reforms, driven through the newly established Performance Monitoring and Evaluation Ministry, continue to advocate for this technocratic approach with little or no consideration of the political environment within which evaluations are supposed to be executed. Therefore the researcher recommends that in order to institutionalise the Outcomes-Based policy evaluation system, interventions should be made at different levels; that is, political and administrative levels. Political interventions would entail reforming the current electoral system, and strengthening the role and capacity of parliamentary organs. On the other hand, administrative interventions would entail accelerating differentiated evaluation support programmes, strengthening financial accountability and budget allocation mechanisms. This study found that, despite government‘s much publicised intentions of implementing an outcomes-based approach through the GWM&ES, most government departments are far from implementing outcomes-based policy evaluation systems. Evaluation culture is weak and, if done, evaluations only occasionally inform strategic directions of the departments. This in turn discourages departments from conducting evaluations. The extent to which departments have applied the GWM&ES is the subject of this research. Chapters 3 and 4 address this matter and thus assist the researcher to answer the main research question of this study; which is, what strides have been made by SA towards an outcomes-based policy evaluation framework – ―Where are we and what are the gaps? / Thesis (M.A.)-University of KwaZulu-Natal, Durban, 2011.

The thesis focused on how the advent of children's rights, in particular the Convention on the Rights of the Child (CRC), has impacted on the subject of juvenile justice and embarked on a practical examination of law reform in this regard in an African context. The focus was placed on a number of African countries that have embarked on or completed child law reform in the aftermath of ratification of the CRC. The case studies in this thesis were Ghana (1998-2003), Kenya (1993-2001), Namibia (1994 to date), Lesotho (2003 to date), South Africa (1997 to date) and Uganda (1992-1996).

Thesis (MPhil)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: Chapter one provides a general introduction to the entire study. It covers the background; rationale; research questions; aims; objectives; and the theoretical grounding of the study. Chapter two provides a review of relevant literature on systems thinking, in particular the role of learning in living systems. This chapter also explores definitions of both learning organization and organizational learning, covering the topics of individual, team and organizational learning, types of organizational learning including single-loop, double-loop and deutero-learning. Enablers of and barriers to organizational learning are examined. Characteristics of a learning organization are discussed. Chapter three reports on a literature review on the applicability of lessons learned systems, as a knowledge sharing tool in the public sector. Attention is given to the advantages and disadvantages and there is a focus on how this can be implemented in the Eastern Cape department of Human settlements. The chapter also reviews available literature on frameworks of organizational learning. In Chapter four analyses are presented of empirical research in the Eastern Cape Department of Human Settlements to determine whether there are practices in place that support organisational learning, or might encourage the department to become a learning organization. The chapter interprets responses and provides findings. In chapter five a framework that could facilitate organisational learning in the Department is suggested. The chapter highlights academic implications as well as implications of the study for practitioners of organizational learning; and draws conclusions. / AFRIKAANSE OPSOMMING: Hoofstuk 1 bied ‘n algemene inleiding tot die studie. Dit handel oor die agtergrond, rasionaal, navorsingsvrae, doelstelling en die teoretiese begronding van die navorsing. Hoofstuk 2 bied ‘n oorsig van relevante literatuur oor sisteemdenke, en in besonder van leer in lewende sisteme.Die volgende temas word behandel: lerende organisasie, organisatoriese leer, individuele, span- en organisasie-leer, enkelslag-, dubbelslag- en deuteroleer. Drywers van en beperkinge op organisatoriese leer word bespreek. Hoofstruk 3 behandel literatuur oor ‘lessons learnt systems’ en hoe toepaslik dit in die openbare sektor kan wees. Daar word spesifiek gefokus op die Departement Menslike Vestigings in die Oos-Kaap Provinsie. Hoofsturk 4 bied die analise aan van ‘n ondersoek in bogenoemde departement om te bepaal in watter mate praktyke bestaan wat as organisatoriese leer gereken kan word, of as sodanig uitgebou kan word. Hoofstuk 5 stel ‘n raamwerk voor vir organisatoriese leer in die departement. Gevolgtrekkings vir die praktisyns van organisatoriese leer, sowel as die akademie daarvan, word gemaak.

Poor service delivery in South Africa is a serious problem.The poor delivery of services by municipalities has left many communities dissatisfied and even led to service delivery protests. The delivery of services to municipalities is financed through municipal budgets and this study evaluated the quality of the municipal budgets of two municipalities with one budget being credible and the other not being credible. Selected municipal conditional grant spending as well as the findings of the Auditor General’s office against each municipality were assessed and compared with each other. The purpose of this study was to assess whether a municipality with a credible budget achieved more of its service delivery targets than one which had a budget which was not credible. The findings of this study were that the municipality with the credible budget performed better, in terms of conditional grant spending and against predetermined objectives, than the municipality with the budget which was not credible. Therefore, more concerted efforts should be made by all relevant spheres of government to improve the quality of municipal budgets as this will ultimately lead to improved service delivery.