Thesis (M.A.)--University of Wisconsin--Madison, 1966. / eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 80-85).

This study investigates the application of conventional marketing tactics of 93 hawkers in the East London Central Business District (CBD). Its focus is on what is being practiced in this informal trading environment from a marketing point of view. To this end the primary objective was to determine the extent of the use of generally accepted principles of common (conventional) marketing in primarily black owned or managed hawker businesses in the East London CBD area. Secondary objectives centred around the degree to which new or unknown marketing tactics were implemented and to identify any influencing factors and the relevance of these to marketing. An in-depth analysis of the marketing environment of the hawker and East London region is depicted and the literature review of the relevant theory relating to the marketing of small businesses is covered and debated thoroughly. A three section questionnaire covering demographic information (Section A), the extent of the use of researcher-identified generally accepted marketing tactics (Section B), and an open ended question identifying which marketing tactics and their ranking the hawkers used in order to achieve marketing success (Section C) was implemented through interviews with 93 hawkers in the East London CBD. Although many of the individual questions results produced interesting statistics, conclusions from analysis of the composite results indicate a fair application of the marketing concept (29%) a slightly higher percentage applying the societal marketing concept (51,6%) and 38,6% of hawkers in the East London CBD applying the marketing mix. The top 3 of 7 marketing tactics identified as being used to achieve good marketing performance were customer service, stall/product presentation and the offering of a discount or discounted pricing. No significant correlations existed between the demographic statistics and the application of any particular marketing tactic. The significant influencing factors noted were the hawkers zero tolerance for competition, the lack of any long term planning, no delayed gratification or building of capital and the strong need to belong to a group or association. It was concluded that much needs to be done to investigate methods of improving the application of marketing tactics but more importantly to analyse the reason for many of their actions. Special attention is recommended to be placed on obtaining further insight and support for the observed influencing factors in order to be able to state them as fact. / Business Management / M.Comm.

The successful launch of the European Monetary Union (EMU) raised an already ever growing interest in the economics of monetary integration and the formation of monetary unions around the world. Following the EMU experience, countries have considered forming a monetary union amongst themselves. The East African Community (EAC), comprising the three original member countries Kenya, Tanzania and Uganda and now including Burundi and Rwanda, is an example of such a group of countries that seek to form a monetary union. This study aims to identify the current level of financial integration amongst the East African countries. In order to do so the study examines whether the pass-through of monetary policy in the five countries has become similar over time. This is to provide an indication of the extent to which the nominal convergence criteria amongst the member countries have been met. The results of the study provide an indication of whether the formation of a monetary union in East Africa is possible. The empirical analysis used in this study included stationarity tests, four tests of co integration and an asymmetric error correction model to investigate whether the pass-through of monetary policy transmission in the five countries has become more similar over the ten year sample period from 1999 to 2008. The analysis uses three interest rates and 6-year rolling windows to identify the extent of macroeconomic convergence that prevails within the EAC, and consequently whether the formation of a monetary union is possible. The results suggest that the magnitude of the convergence amongst the countries remain low and there are significant rigidities in the deposit and lending rates over time, however the passthrough has improved with respect to the lending rate but not the deposit rate. The overall conclusion of the study suggests that an EAC wide monetary union is currently not possible based on the evidence provided from the pass-through analysis.

The aim of this study was to develop an empowerment model that could be used to enhance nurse leaders’ participation in health policy development. The study explored the extent of nurse leaders’ participation in health policy development; built consensus on: essential leadership attributes and facilitators and barriers to nurse leaders participation in health policy development. A Delphi survey was applied which included the following criteria: expert panelists, iterative rounds, statistical analysis, and consensus building. The expert panelists were purposively selected and included national nurse leaders in leadership positions at the nursing professional associations, nursing regulatory bodies, ministries of health and universities in East Africa. The study was conducted in three iterative rounds. There were 78 expert panelists invited to participate in the study, the response rate was 47% for the first round, 65% for the second round and 100% for the third round. The data collection was done with the use of semi structured (first round) and structured questionnaires (second and third rounds). Data analysis for the first round was done by examining the data for the most commonly occurring categories. The second and third rounds were quantitative and descriptive statistics were used. The consensus accepted for the second round was 90%, and for the third round consensus was 70%. The findings of the study indicate that nurse leaders participate in health policy development though participation is limited and not consistent across all the stages of health policy development. The study revealed consensus on essential leadership attributes required for nurse leaders’ participation in health policy development, including transformational attributes, political skills, interpersonal and communication skills. The facilitators to nurse leaders’ participation in health policy development pertain to: knowledge and skills, involvement, image of nursing, support, structures and processes. Whereas, the barriers relate to: involvement, image of nursing, structures and processes. An empowerment model for nurse leaders participation in health policy development was developed. Implementation of the model may lead to enhance nurse leaders participation in health policy development. / Health Studies / D. Litt. et Phil. (Health Studies)

The study has sought to examine knowledge management practice in the Old Mutual, Buffalo City Metropole. The study has been conducted against the backdrop of measuring how far South African companies are in applying Knowledge Management (KM) tools and techniques to improve their competitive advantage. The study was conducted based on the assumption that insurance companies in South Africa are at the forefront in the use and application of technology. Various concepts are defined throughout the study. In reviewing literature for example, the study introduces the reader to various theories, views and approaches to KM. The most significant of these are the cultural and social systems approach on one hand and the product or process approach on the other. The study relied on the use of a variety of data collection methods such as questionnaires, interviews and participant observation for the purposes of collecting primary data. From the primary data collected, it was discovered that the largest number of responses came from marketing, sales and customer services departments. The employees have limited flexibility in terms of decision making and team work, due to the rigidity of tasks. The findings revealed that the company has a loosely structured infrastructure, where each strategic business unit (SBU) manages its own IT tools and documents. All these underlying aspects are not conducive to the promotion of and growth of KM in any company. The final chapter concludes with a model for KM implementation and the procedures to be followed to ensure that the practice adds value to the company.

M. Ed. (Educational and Learning Support) / Society has never before experienced a human tragedy of the magnitude caused by the orphan crisis. Life for the estimated 4 million orphans in sub-Saharan Africa is often desperate where children attempt to care for themselves and each other without adequate adult· support. Orphaned children are not only traumatized by the loss of their parents, they then also lack adult guidance during crucial developmental stages of their lives, and educational concerns are usually neglected. The social costs that emerge are juvenile crime, reduced educational levels, unskilled workers and a general burden on the state. With the introduction of the School Based Support Teams (SBST) in an attempt to further the implementation of inclusive education, schools have become aware of the need to support all learners in their community, including orphans. This study investigated the nature of the role played by the SBST of a primary school in their endeavours to support orphaned learners. During their work with the orphans, the SBST encountered many challenges that emerged as diverse needs of the children were revealed.Initially, the focus was on meeting lower order needs such as food, clothing, shelter and school equipment. In meeting these needsthe SBST embraced a position of collaboration with local businesses and child welfare organisations in providing the necessary resources. Help was also given in the planting of a vegetable garden, with an irrigation system which was tilled by volunteers from the parent community. School uniforms were provided by the Department of Social Development and the Rotary club. With time however, the SBST, started taking an additional responsibility, such as obtaining identity documents, applying for child grants and arranging for social worker involvement in the management of foster parents and custody. Caregivers and foster parents were approached and aided in their applications for exemption from paying school fees and close collaboration with custody courts was maintained. Working more deeply with the orphans, higher order needs emerged regarding grieVing for lost parents, the need to re-establish social groups and family ties, and the need for spiritual guidance and a sense of hope for the future. Responding to this additional challenge the SBST established a link with the local church to provide counselling support for the orphans. The schools guidance department conducted a workshop for the teachers on basic counselling and bereavement counselling which serve to empower the staff to deal with the orphans' emotional trauma on a daily basis. Since the orphaned learners were now being physically and emotionally supported, learning problems emerged due to their previous interruptions in schooling. The SBST called on the expertise of remedially trained teachers to provide extra classes and supervise homework for these learners in an attempt to address their scholastic backlog. Selected orphans were loaned solar powered reading lamps for use at home where there is no electricity. Orphaned learners were also encouraged to participate in the school's sporting and extra-mural programme and the necessary sport gear and arrangements were facilitated by the SBST. As the nature of the SBST's involvement deepened, a sub-committee was established, the welfare portfolio, whose sole responsibility was the well-being of the school's orphans. In managing the growing orphan population in the school, they compiled a database of the orphans in the school detailing their specific problems, needs, home circumstances and the actions required by the school in supporting each child's individual needs. A workshop was conducted for the foster parents and caregivers on budgeting and using the child care grants wisely for the orphans. Since it was revealed that some caregivers were abusing the funds on alcohol and neglecting the orphans in their care. The welfare committee also negotiated half price transport fees with the local taxi service in the transportation of orphaned learners to and from school. Apartnership was established with the local police station to gain their support. Should any orphaned learners report physical abuse, they would be respectfully treated. The systemic and collaborative nature of the role of the SBST in this primary school is highlighted in this case study. Without the visionary focus and strategic planning of the SBST in supporting the orphaned learners, they would probably have dropped out of school. Thus the transformation of the SBST into a broad-based structure which networks with a myriad of sources is crucial in fostering inclusive educational practices in South African schools.

Observations of habitats are reported. A series of underwater experiments were conducted in natural habitats to answer questions concerning a) why Lamprologus ocellatus and Lamprologus ornatipinnis bury gastropod shells refuges into the substrate, and b) to examine interspecies differences in shell-using behaviours. Some behaviour patterns were analysed using phylogenetic methods. Lamprologus ocellatus and L. ornatipinnis responded to new shells in a variety of ways, shells were moved, buried (and used) or hidden (buried and not used). How shells are utilised seems to be dependant on a complex of factors such as the size and quality of new the shell and the number already in the territory. Shell use may also be affected by neighbour species, sex, size and predation levels. There are interspecific differences in the size of shells used and the methods of shell use. The latter results in species-characteristic shell orientations, vertical burial in L. ocellatus and horizontal burial in L. ornatipinnis. Shell orientation does affect other species/use of shells. Shell movement and vertical orientation appear to be apomorphic while shell hiding and burial are pleisiomorphic within the genus Lamprologus. Numerous cues are involved in stimulating shell burial. Most of these cues are actively sought by the fish by external and internal inspections. Shell burial therefore appears to be a method of reducing the information gathering ability of potential shell-dwelling competitors. Shell burial can therefore be regarded as an investment process which enhances the residents ability to defend its territory. Males can also control the distribution of open shells within teritories and thus control mate access to shells. This behaviour could be a significant factor in the evolution of marked sexual dichromatism exhibited within the genus.

This case study was undertaken from mid 2003 to December 2005. It investigates the influence of the Corporate Services Centre (CSC) on customer (patient) service quality in the East London Hospital Complex (ELHC). This approach was justified on the basis that even though most patients do not have enough knowledge of clinical practices in order to make an accurate assessment on their quality, the same patients would readily appreciate factors such as faster turnaround times, drug availability and cleanliness. The study focuses on both service providers and end users for a quality health service delivery by looking at the potential of the shared corporate services centre. This was done by identifying important areas for improvements, such as response times, waiting periods and other aspects of the various services. The ELHC was formed from the merger of Frere and Cecilia Makiwane Hospitals, with a distance of 26km between the two institutions. The complex itself was in its infancy stages, having had to go through a process of re-engineering, rationalisation and standardisation of the two hospitals. The study seeks to answer the following key question: What has been the contribution of the corporate service centres in relation to health care service quality? The study examines the impediments to the realization of full potential of the Corporate Services Centre (CSC) through expedited decision-making and improved turnaround times. The main functions of the CSC were Procurement and Asset Management; General Administration (including but not limited to Transport, Office equipment, Patient Administration, Office Support, and Professional Secretariat Support); Financial Management and Administration; and Human Resource Management and Human Resources Administration. The study recommends that the CSC, to justify its existence, needs to consult with the clinicians and the patients to better understand what their needs and aspirations are. The study also emphasizes that the CSC is there purely to remove the administrative load and ease the processes and the biggest mistake is to make it an authority over the hospital, instead of being a support. Finally, it was realized that a lot of structural changes, business processes and organisational cultural changes are essential if one wants to create an impact through shared corporate services.

This thesis focuses on the labour process within the minibus taxi industry in East London, South Africa. This industry is structurally situated within the informal sector or economy but is marked by contradictory processes of formalisation and in-formalisation. Though the taxi industry seems to straddle the formal and informal economies in South Africa, the study is conceptually framed in terms of the informal sector but in a critically-engaged fashion. The very distinction between formal and informal economies, whether in South Africa or elsewhere, is open to dispute; and, even if accepted, there are differing conceptualisations of the relationship between the ‘two’ economies. Also, the conceptual clarity of the term ‘informal economy’ has been subject to scrutiny, given the vast range of activities it is said to incorporate. While the distinction between formal and informal economies may be a useful conceptual starting-point, this thesis demonstrates that it is analytically useful to speak of degrees and forms of formalisation and in-formalisation along a continuum, rather than to dichotomize economies. The thesis therefore analyses in depth the competing and tension-riddled processes of formalisation and in-formalisation in the minibus taxi industry, and with a specific focus on the labour process.

Talent in the field of attraction of Foreign Direct Investment (FDI) is scarce in South Africa, especially in the Eastern Cape, due to the history of exclusion of South Africa from world economic participation, prior to 1994. In order for the ELIDZ to achieve its mandate of FDI attraction, job creation and economic growth, talent management has to be a key aspect in the boardroom discussions and strategic planning sessions. The purpose of this study is to investigate the effective use of talent management by the East London IDZ to leverage the competitive edge of the ELIDZ in the business of attracting Foreign Direct Investment into South Africa, and also of competing against the world’s Economic Processing Zones (EPZ’s) and Free Trade Zones (FTZ’s). According to Holbeche (2009:166), talent consists of those individuals who can make a difference to organisational performance, either through their immediate contribution, or, in the longer term, by demonstrating the highest level of potential. For the purpose of this study, talent management is defined as the systematic attraction, identification, development, engagement / retention and deployment of those individuals with high potential who are of particular value to an organisation. The literature reviewed pointed out very clearly that organisations that have properly developed, implemented and managed talent management strategies enjoy high levels of motivation, innovation and creativity, lesser levels of staff turn-over, high employee performance, superior productivity and mostly a competitive advantage in their league. The East London IDZ study response enjoyed a rate of 40 out of 54 employees who received questionnaires and returned them by the due date. The responses represented a total of 74.1 percent, and this level of response is attributed to the fact that by the end of May 2011, the ELIDZ had just undergone an Organisational Re-structuring. The current status quo of the ELIDZ, based on the views as reflected in this study ,is very compromising for an organisation that aims to compete in the global space for the attraction and retention of foreign direct investment (FDI’s), and the global competitiveness based on the talent available. The overall picture depicted by the empirical results suggests that there are critical gaps for which the ELIDZ Executive Management and Board need to craft solutions, if competitiveness is going to be taken seriously in the near and long-term future.