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1	Implementation: policy becomes reality. Steiner, Walter K. 01 January 1981 (has links) (PDF) The purpose of this paper is to study the implementation of the legislatively-mandated labor protection provision incorporated in the Airline Deregulation Act of 1973. The case study contained herein describes and elucidates the implementation of the Airline Employee Protection Program at the U.S. Department of Labor. Airlines Employees United States
2	'n Ondersoek na die verband tussen loopbaanvolwassenheid en personeelomset binne 'n lugvaartmaatskappy Jansen van Vuuren, Chanel 06 February 2012 (has links) M.A. / This study aims to investigate career maturity and career developmental tasks of cabin crew and ground personnel in an airline. This study set out to measure the level of career maturity as well as the mastery of different career developmental tasks. Fifty-one subjects partook in the study of which 30 persons are ground staff and 21 cabin crew. By taking career maturity and the mastery of certain career developmental tasks into consideration, the researcher can make certain assumptions about the turnover of personnel. The measuring instruments that will be used in this study include the Career Mastery Inventory (Crites, 1990), the Self-Directed Search (Holland, 1985) and the Career Development Questionnaire (Langley, 1989). Research questions that will be part of this study includes: • what level of career maturity was achieved in each of the occupations; • what developmental tasks were achieved, like organizational ability, position performance, work habits and attitudes, advancement, career choice and plans and co-worker relationships; and • what coping mechanisms like adjustive, integrative and non-adjustive coping skills were used in the solving of problems within the organization. These factors will be taken into consideration to research the possible effect on personnel turnover. Career development Adulthood Emotional maturity Labor turnover Airlines employees
3	Social dynamics in Cathay Pacific strike: a micromobilization perspective. January 1995 (has links) by Fung Siu Yin. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1995. / Includes bibliographical references (leaves [3-8] (2nd gp.)). / Abstract / Acknowledgements / Contents / Chapter Chapter One --- Introduction --- p.1 / Chapter Chapter Two --- Theoretical Framework Beyond Resource Mobilization --- p.19 / Chapter Chapter Three --- "The Cathay Strike： Background, Grievances and Confrontation" --- p.46 / Chapter Chapter Four --- A Diagnosis of Cathay Pacific Corporate Culture and the Formation of Identity and Solidarity --- p.73 / Chapter Chapter Five --- The Corporate Culture and the Micromobilization Process --- p.86 / Chapter Chapter Six --- The Identity of Team Culture Culture of Solidarity: Camaraderie Culture --- p.110 / Chapter Chapter Seven --- Conclusion Bringing Culture back in Collective Action --- p.128 / Appendix / Bibliography Cathay Pacific Airways. Strikes and lockouts--Airlines Airlines--Employees--Labor unions Corporate culture Corporate culture--China--Hong Kong Social movements Social movements--China--Hong Kong Collective behavior
4	The validation of a psychological assessment battery for the selection service agents in a South African commercial airline company Davis, Ryan Jonathan 10 1900 (has links) The purpose of the research was to determine whether measures of ability, personality and behaviour would significantly predict job performance of customer service agents in a South African commercial airline company. The Verbal Interpretation Test (VCC1), Numerical Reasoning Test (NP6.1), Basic Checking Test (CP7.1C), Occupational Personality Questionnaire (OPQ32) and a competency based interview were completed by job applicants. Customer Contact Competency (CCC) scores and a Person Job Match (PJM) score were derived from the OPQ32 and ability measures to ensure job relevance during selection assessment. Job performance statistics in the form of training scores and supervisor ratings (from performance appraisals and criterion questionnaires) were obtained for the sample as criterion data. Correlations revealed statistically significant small to moderate correlations between the predictors and the criterion data / Industrial & Organisational Psychology / M.Com (Industrial & Organisational Psychology) Selection Psychological assessment Psychological test Cognitive ability Competency-based assessment 658.3112 Airlines -- Employees -- South Africa Performance standards -- South Africa
5	The validation of a psychological assessment battery for the selection of customer service agents in a South African commercial airline company Davis, Ryan Jonathan 06 1900 (has links) The purpose of the research was to determine whether measures of ability, personality and behaviour would significantly predict job performance of customer service agents in a South African commercial airline company. The Verbal Interpretation Test (VCC1), Numerical Reasoning Test (NP6.1), Basic Checking Test (CP7.1C), Occupational Personality Questionnaire (OPQ32) and a competency based interview were completed by job applicants. Customer Contact Competency (CCC) scores and a Person Job Match (PJM) score were derived from the OPQ32 and ability measures to ensure job relevance during selection assessment. Job performance statistics in the form of training scores and supervisor ratings (from performance appraisals and criterion questionnaires) were obtained for the sample as criterion data. Correlations revealed statistically significant small to moderate correlations between the predictors and the criterion data / Industrial and Organisational Psychology / M.Com. (Industrial & Organisational Psychology) Selection Psychological assessment Psychological test Cognitive ability Competency-based assessment Numerical ability Checking ability Personality Behavioural interview Predictive validity Job analysis Correlations Multi-cultural context Customer service agents 658.3112 Airlines -- Employees -- South Africa Performance standards -- South Africa

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