The Federal Aviation Administration (FAA) is continuously assessing the operational performance of the National Airspace System (NAS), where they analyze trends in the aviation industry to help develop strategies for a more efficient air transportation system. To measure the performance of various elements of the aviation system, the FAA and the International Civil Aviation Organization (ICAO) developed nineteen key performance indicators (KPIs). This dissertation contains three research studies, each written in journal format, addressing select KPIs. These studies aim at answering questions that help understand and improve different aspects of airport operational efficiency. In the first study, we model the flight times within the terminal airspace and compare our results with the baseline methodology that the FAA uses for benchmarking. In the second study, we analyze the efficiency of deicing operations at Chicago O'Hare (ORD) by developing an algorithm that analyzes radar data. We also use a simulation model to calculate potential improvements in the deicing operations. Lastly, we present our results of a clustering analysis surrounding the response of airports to demand and capacity changes during the COVID-19 pandemic. The findings of these studies add to literature by providing a methodology that predicts travel times within the last 100 nautical miles with greater accuracy, by providing deicing times per aircraft type, and by providing insight into factors related to airport response to shock events. These findings will be useful for air traffic management decision makers in addition to other researchers in related future studies and airport simulations. / Doctor of Philosophy / The Federal Aviation Administration (FAA) is the transportation agency that regulates all aspects of civil aviation in the United States. The FAA is continuously analyzing trends in the aviation industry to help develop a more efficient air transportation system. They measure the performance of various elements of the aviation system. For example, there are indicators focused on the departure phase of flights measuring departure punctuality and additional time in taxi-out. On the arrivals side, there are indicators that measure the additional time spent in the last 100 nautical miles of flight. Additionally, there are indicators that measure the performance of the airport as a whole such as the peak capacity and the peak throughput. This dissertation contains three research studies, each one aims at answering questions that help understand and improve a different aspect of airport operational efficiency. The first study is focused on arrivals where we model the flight times within the last 100 nautical miles of flight. Our model incorporated factors such as wind and weather conditions to predict flight times within the last 100 nautical miles with greater accuracy than the baseline methodology that the FAA currently uses. The resulting more accurate benchmarks are important in helping decision makers, such as airport managers, understand the factors causing arrival delays. In the second study, we analyze the efficiency of deicing operations which can be a major source of departure delays during winter weather. We use radar data at Chicago O'Hare airport to analyze real life operations. We developed a simulation model that allowed us to recreate actual scenarios and run what-if scenarios to estimate potential improvements in the process. Our results showed potential savings of 25% in time spent in the deicing system if the airport changed their queueing style towards a first come first served rather than leaving it for the airlines to have their separate areas. Lastly, we present an analysis of the response of airports to demand and capacity changes during the COVID-19 pandemic. In this last study, we group airports by the changes in their throughput and capacity during two time periods. The first part of the study compares airports operations during 2019 to the pandemic during the "shock event" in 2020. The second part compares the changes in airports operations during 2020 with the "recovery" time period using data from 2021. This analysis showed which airports reacted similarly during the shock and recovery. It also showed the relationship between airport response and factors such as what kind of airlines use the airport, airport hub size, being located in a multi-airport city, percentage of cargo operations. The results of this study can help in understanding airport resilience based on known airport characteristics, this is particularly useful for predicting airport response to future disruptive events.