M.Tech. Business Administration. Business School. / Involvement in the attorney's profession makes it clear that the training of attorneys does not make sufficient provision in the fields of management and accounting. This led to the research of a business plan model, and the question was raised whether it is possible to develop a standard business plan. As it appears that there is a gap in the syllabus of the training of attorneys, it is recommended that a thorough analysis of the training of attorneys be done. An empirical task analysis of the running of a practice will be the scientific way to determine which skills an attorney needs. A follow-up study should be done with a control group over an extended period. The once-off use of the business plan is not sufficient and should be adjusted and changed when necessary on a continuous basis.

This study is based on the premise that it is important to understand how niche marketers manage the process of farm level adaptive change. A review of the relevent literature revealed the limitations of research on the strategic planning process pertaining to small business. A normative model of the strategic planning process was synthesised and used as an anyalystical framework to assess the planning behaviour of agricultural niche marketers in the study. On completion of a review of research methodologies for the social sciences, the multiple-case holistic design was selected. Data was collected and analyzed. The principal analytical method used was pattern matching. The technique of explanation building was applied in order to draw conclusions about the correspondence between the normative model and the actual planning practices of agricultural niche marketers. A revise model of the planning process is then proposed. / viii, 100, vi leaves : ill. ; 29 cm.

Applied research has value to the extent that it assists management to make better decisions. It is only through a scientific thinking process that we come to understand, and take into consideration, the complex set of factors that operates in any given situation. Having analysed the results from the data analysis the manager exercises good judgment by using both the research findings and drawing on the personal and invaluable resources of past experience. In sum, research indicates the direction of problem solving; experience and common sense, in conjunction with scientific research results. One without the other is not completely effective. This Dissertation sets out to carry out a strategy evaluation of the ZESCO Business Plan using a set strategy evaluation criteria of; suitability, acceptability and feasibility. In conducting this evaluation, it is recognised that; although it is impossible to demonstrate conclusively that a particular business strategy is optimal or even guarantee that it will work, one can nevertheless, test it for critical flaws using a set criteria. The results from the evaluation revealed that; in terms of suitability some of the strategies scored lowly due to the low disposable incomes of ZESCO's customers; in terms of acceptability of ZESCO's strategies to its principle stakeholders, there is a need for it to improve the input from these stakeholders when formulating its strategies and lastly the feasibility analysis revealed that ZESCO will struggle to implement its strategies. Lastly the importance of carrying out Business Research is well summed up by Sekaran (2000: 4) "the difference between the manager who uses common sense alone to analyze and make a decision in a given situation, and the investigator who uses a scientific method, is that the latter does a systematic inquiry into the matter and proceeds to describe, explain, or predict phenomena based on data carefully collected for the purpose. / Thesis (MBA)-University of KwaZulu-Natal, 2006.

There were two main objectives for this research. The first objective was to understand how organisations think strategically and formulate strategy for the current and future environments in which they operate, and the second objective was to determine what the organisations were doing to manage complexity and uncertainty in these environments. This necessitated a review of "traditional" or "rationalist" strategy, the "resource based view" of strategy, and if and how organisations use scenario planning as a means to reduce environmental uncertainty, develop strategic options, improve the quality of strategic decisions, and facilitate organisational learning. The methodology followed for the research was qualitative in nature and involved a literature review and three case studies of organisations in two industries. Primary data was acquired from semi structured interviews and workshops, and secondary data came from annual reports, analysts reports, books, journals and periodicals, and documents made available by the subjects of the study. The workshops were also used to confirm the veracity of data and explore emerging information, themes and concepts. The research led to the development of a framework for the analysis of strategy formulation in organisations, and it surfaced three predominant themes: 1. The strategy process and strategic response of organisations will develop in accordance with its market dynamics and environmental drivers. The primary drivers shaping the strategy process and strategic response is the nature of demand in the market and the market context. Secondary drivers are the political, economic, social, technological and regulatory environments. 2. The market context is determined by the industry structure, which can be monopolistic, oligopolistic or open and competitive, and the profile and characteristics of the competition. 3. There are three organisational determinants of the strategic response: the political and cultural systems metaphors, the mental models that develop as a result of these systems, and the type and nature of individual and organisational leaming. / Thesis (M.Sc.)-University of Natal, Durban, 2003.

No description available.

This in-depth study looked at a major manufacturing company during a year when management projected contract losses and massive lay-offs and terminations. The company's hourly employee culture indicated that the major automotive customers of the company were influential driving forces and would rescue the company from the dire management predictions. The principal major research question was to determine the accuracy of predictions based upon the company's hourly workers' culture versus management's predictions and actions based upon external sources.Another investigation area was the company management's actions to manifest their avowed "our employees are our most valuable resource and asset" belief statement. Similarly, would the Professional and Technician Equal Employment Opportunity job groups have the smallest percent of reduction, since the company's primary strength was purported to lie in its engineering and technical employees?Interviews, data collection and analysis, and monthly task force investigations and communications revealed the company culture was definitely more accurate than the numerous predictions made by management. As the "culture" predicted, the loss of the contracts did not occur. The company concluded the year with increases in total employment. Temporary lay-offs did occur during the year and management took numerous actions to help both retained employees and those being terminated or laid-off. Such actions included outplacement services, stress reduction programs, job placement and resume writing, and instituting communication networks and procedures and a Dispute Resolution Procedure. The company did show that the employees were valuable and important assets.The reduction numbers and percents for the Professionals (engineers) and Technicians were exactly opposite of what management typically avowed. The largest category reduced was the Technicians and the second-largest category was the Professionals.The company continued to be quite viable and the future outlook became optimistic, which coincides with the company culture that the major automotive customers will always be there needing the company's products.The company management took several steps to prevent their predictions from occurring, while hourly employees, using only history which is not a very dependable source for industry today, happened to be correct in this study.The primary conclusion was that the culture of the company's hourly workers was more accurate in predicting the future than management's predictions based on supposed knowledgeable external sources. It was recommended that internal cultural based predictions and externally based information be blended together for the most accurate predictions. This will provide all managements everywhere a better information base for making decisions, particularly strategic planning decisions. / Center for Lifelong Education

In seeking to account for variation in the performance of new and small firms entrepreneurship theory has experienced a shift away from approaches which attribute success to personal characteristics in favour of approaches emphasizing the social context of resource acquisition and mobilization. This study develops and tests a new theoretical model concerning relations between vision, support and new venture performance based on Sooklal's (1991) grounded theory of visionary leadership. In doing so, it addresses theoretical and methodological weaknesses associated with past efforts. Four stages of data collection were required to execute the study. Phases One and Two were used to develop the instrumentation for measuring entrepreneurial vision. Phase Three was a small-scale pilot study. Phase Four, the main component of the study, was utilized to test the research hypotheses. This final phase entailed semi-structured interviews with a random sample of 50 Newfoundland firms incorporated in 1993. Employing Wold's method of Partial Least Squares analysis, five of the nine hypotheses concerning relations amongst seven theoretical constructs were statistically significant. In general, there was strong support for the contribution of both vision and support in the theoretical model. Higher performance were found to be positively influenced by both vision reach (i. e. the "ambitiousness" of the vision) and the strength of received support. Increased support strength was associated with greater vision reach and greater diversity of value-based (i. e. without expectation of reciprocal benefit) and convenience-based (i. e. relationships based on economic exchange) supporters. Contrary to expectations, visions that focused on either internal or external dimensions were associated with greater insider and outsider supporter diversity. The relative importance of predictor constructs in the model was substantially different for urban versus rural firms. Overall, the model was found to possess useful predictive power. The results of the study indicate that vision and supporter diversity play an important role in the strength of support received by start-up entrepreneurs and that both entrepreneurial vision and the strength of received support contribute to new venture performance. In developing the measurement model for the research, many of the indicators for the theoretical constructs were either adapted from other disciplines or newly developed in the absence of pre-existing measures of vision and to overcome weaknesses associated with past "network" studies of support. This measurement model was found to possess satisfactory validity and provides a substantial base upon which further advancements can be made. Practitioners stand to benefit from the predictive power of the model and the insights the model provides concerning performance-enhancing start-up activities beyond the business plan.

This qualitative, case-based study examined how managers conceptualise customer value and translate customer learning into customer value creating processes. The study considered a sample of high and low performing firms operating in non-dynamic and dynamic market environments to investigate market and firm-level effects. It was found regardless of whether a firm operates in a non-dynamic or dynamic market environment, managers approach customer value as a time dependent and tridimensionally construct. In order to operationalise customer value, managers need to constantly consider: 1. The attributes or benefits that are embedded in or customers can associate with the firm’s products and services, 2. The consequences achieved by customers when using or being provided with the firm’s products and services, and 3. The goals and purposes which are achieved by customers after they use or received the firm’s products and services. In other words, in order to create optimal levels of customer value, managers must be able to map the configuration of activities that need to be undertaken at the firm to the configuration of commercial and assurance-based benefits customers want to have delivered to them through the firm’s products and services at different points in time. They must then be able to map these activities and benefits to the combination of resources that can realise them. This includes the combination of dynamic capabilities which the firm uses to develop products and services that can help customers cope with change and have their idiosyncratic problems addressed. However, it was found that firms that operate in dynamic market environments tend to invest in and develop more structured and ordered approaches to customer learning than the firms that operate in non-dynamic market environments. They also rely more on bottom-up/top down decision-making processes to develop the firm’s customer value delivery strategy than firms that operate in non-dynamic market environments. Firms that operate in non-dynamic market environments tend to use top-down decisionmaking processes and are more likely to lever off their strategic planning processes to develop their customer value delivery strategy than firms that operate in dynamic market environments. Consistent with these findings and the RBV literature, it was found that the high performing firms were better at creating value for their target customers across three customer value dimensions. Their managers were also better at identifying when it was in everyone’s best interests to differentiate between customer groups, and integrate and link critical customer learning and decision-making processes. This includes processes that promote strategic and operational forms of customer learning, and continual customer value learning and performance tracking. In summary, the study demonstrated that heterogeneous firm performance can be explained by the way managers at different firms are able to conceptualise customer value, how they develop their customer value delivery strategies, and their differing abilities to integrate key customer value learning and decision-making processes. Moreover, it demonstrated that a firm is more likely to sustain a competitive advantage and be persistently high performing if it develops a core customer value learning and customer value delivery competency. / Thesis (Ph.D.) -- University of Adelaide, Business School, 2009

"This thesis investigates the influence of company and executive characteristics on strategic alliance formation (decision to form alliances, alliance type selection and choice of alliance partners) and performance evaluation of alliances, in the Australian tourism industry sector of travel. The significance of forming strategic alliances as a way of achieving 'harambe' is emphasised throughout this thesis. 'Harambe' is a ki-Swahili term meaning "to pull together, or to work together or to pull the same rope together at the same time" in harmony. The idea here is that companies pool their resources together through strategic alliances to be able to achieve their strategic goals and objectives. The research focuses on three travel sub-sectors - travel agencies, tour operators and wholesalers and how these sub-sectors relate with those of transport and accommodation." - / Doctor of Philosophy

Thesis (PhD)--University of South Australia, 2003.