by Chan Suk-hang, Regge, Tse Yuen-yee, Pamela. / Abstracts also in Chinses / Bibliography: leaves 148-150 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1983

by Tang Wai-Chung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1987. / Bibliography: leaves 59-61.

by Daisy Cheng Siu-ling, Andrew Mak Yip-shing. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1981. / Bibliography: leaves 76-77.

by Veronica Wong Mun Yee. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / ACKNOWLEDGEMENT --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / What is Service Quality? --- p.1 / Origin & Purpose of this Study --- p.3 / Focus & Scope of this Study --- p.4 / Plan of the Report --- p.6 / Chapter II. --- METHODOLOGY --- p.7 / Limitation of the Study --- p.8 / Literature Review --- p.9 / Focus Group Interviews with Customers --- p.10 / In-depth Interviews with Bank Personnel --- p.13 / Chapter III. --- SIGNIFICANCE OF SERVICE QUALITY IN THE 1990s : A LITERATURE REVIEW --- p.16 / Definition and Models of Service Quality --- p.16 / Emerging Significance of Service Quality in the Changing Environment --- p.23 / Costs and Benefits of Service Quality --- p.25 / Bibliography --- p.28 / Chapter IV. --- FINDINGS FROM THE FOCUS GROUPS WITH CONSUMERS --- p.32 / Attitudes Towards Retail Banking Services --- p.32 / Bank Usage Behaviour --- p.33 / How Do They Choose Banks --- p.34 / Likelihood of Changing/Switching Banks --- p.35 / Key Determinants for Evaluating Service Quality --- p.36 / Implications --- p.39 / Chapter V. --- FINDINGS FROM THE IN-DEPTH INTERVIEWS WITH BANK PERSONNEL --- p.42 / Chapter VI. --- IMPLEMENTATION OF SERVICE QUALITY STRATEGIES --- p.47 / Change of Organisational Culture --- p.47 / Full Commitment From Both Management & Staff --- p.50 / Internal Customer Philosophy --- p.52 / Reinforcement and Evaluation --- p.54 / Chapter VII. --- CONCLUSIONS --- p.56 / APPENDIX

by Wong Pik-wan. / Summary in Chinese on endpapers. / Thesis (M.Comm.)--Chinese University of Hong Kong, 1969. / Selected bibliography: l.122-123.

by Lau Man Pong, Siu Lai Lai Ying, Joan, Tsui Siu Kwan, Stephen. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1995. / Includes bibliographical references (leaves 120-121). / Abstract --- p.i / Table of Contents --- p.ii / List of Tables --- p.iii / List of Appendies --- p.iv / Chapter / Chapter I. --- "An, Overview of BIS Rulings" --- p.1-2 / Chapter 1.1 --- Definition --- p.2-8 / Chapter 1.2 --- Reasons For the creation of BIS Ruling on Capital Adequacy --- p.8-10 / Chapter II. --- The Banking Industry of Hong Kong --- p.11 / Chapter 2 .1 --- Backgound --- p.11-12 / Chapter 2 .2 --- Lending Activities Of Hong Kong's Commercial Banks In 1993 --- p.12-14 / Chapter 2.3 --- Application Of Capital Adequacy Ratio In Hong Kong --- p.14-16 / Chapter III . --- Objective of the study --- p.17-19 / Chapter IV. --- Research Methodology --- p.20 / Chapter 4.1 --- Research Design --- p.20 / Chapter 4.2 --- Data Collection Method --- p.20 / Chapter 4.2.1 --- Questionnaire --- p.20-21 / Chapter 4.2.2 --- Direct interview --- p.21 / Chapter 4.3 --- Sampling Method --- p.22 / Chapter 4.4 --- Analysis Techniques --- p.22-23 / Chapter V. --- Research Findings --- p.24 / Chapter 5.1 --- Introductions --- p.24-25 / Chapter 5.2 --- Limitations On Data Analysis --- p.26 / Chapter 5.3 --- Data Analysis --- p.27 / Chapter 5.3.1 --- Section A: Opinion Towards BIS Standard On CAR --- p.27-36 / Chapter 5.3.2 --- Section B： Bank' s Reaction --- p.36-41 / Chapter VI. --- Conclusions --- p.42-44 / Appendix --- p.45-119 / Bibliography --- p.120-121

Summary in Chinese. / Thesis (M.B.A.)--Chinese University of Hong Kong. / Bibliography: p. l. 111-115.

Essay one. For banks, good governances can reduce both the abilities and incentives of insiders to expropriate bank resources and promote bank efficiency, and are supposed to have real economic effect on their customers and firms in that country. This study examines how banking sector's ownership structure is related to the firm-level investment efficiency on a sample of 88,764 firm-year observations across 36 developed and developing countries between 1995 and 2006. I find that, ceteris paribus, a country's banking sector with more cash flow rights by controlling owners improves firms' investment efficiency; whereas, a country's banking sector with larger divergence between cash flow rights and control rights by controlling owners reduces firms' investment efficiency. In addition, I find that the relation between a country's banking sector ownership structure and firms' investment efficiency is stronger for low growth firms, suggesting banks' stronger debt monitoring role on firms with free cash flow problem. Besides, banks have more influence on investment efficiency of firms, which rely on more external financing. Finally, the relation between banking sector's ownership structure and firms' investment efficiency is more pronounced in countries with stronger private monitoring for banks and better information environment of banks. On the whole, the results suggest that banking sector's ownership structure is an important instrument to govern banks' operation with regard to efficient lending and sound governances on firms' investment decision. / Essay two. In this study, we examine whether and how incentives in bank lending, in emerging market like China, influence firms' investment behaviors, the key determinant of firms' productivity. First, being connected with bureaucrats provides firms with a comparative non-economic advantage of access to debt in China. Our empirical results show that loans granting to political connected firms is less sensitive to those firms' profitability, which is consistent with "rent-seeking" hypothesis. Second, political connection is a violated factor in debt markets and politically connected lending is accompanied by less monitoring posted by banks. Consequently, we find that firms with political tie invest less efficiently than firms without political tie when they can access to abnormal debt through political tie. Moreover, the negative relation between politically connected lending and firms' investment efficiency is stronger for SOE firms and low growth firms. Finally, we find that region development with regard to financial development and government quality improvement reduces politically connected lending's negative impact on firms' investment efficiency. In sum, soft lending, like politically connected lending, destroy economic growth because of misallocation of scary resources among firms and also because of less incentive to monitor firms' project selection. / essay 1. Bank ownership structure, bank regulation, and firm investment: international evidence -- essay 2. Bank lending incentives and firm investment decisions in China. / Zheng, Ying. / Adviser: Joseph P.H. Fan. / Source: Dissertation Abstracts International, Volume: 70-06, Section: A, page: 2173. / Thesis (Ph.D.)--Chinese University of Hong Kong, 2008. / Includes bibliographical references (leaves 88-90). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. [Ann Arbor, MI] : ProQuest Information and Learning, [200-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Electronic reproduction. Ann Arbor, MI : ProQuest dissertations and theses, [201-] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Abstracts in English and Chinese. / School code: 1307.

by Mak Ho-Cheung Joseph. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 81-83). / ABSTRACTS --- p.i / TABLE OF CONTENTS --- p.ii / LIST OF TABLES --- p.iv / LIST OF ILLUSTRATIONS --- p.vi / CHAPTER / Chapter I. --- INTRODUCTION / Background --- p.1 / Commercial Banking Industry --- p.3 / Marketing in Commercial Banking --- p.4 / Competitive Environment --- p.6 / Other Problems of Commercial Banks --- p.9 / Relationship Marketing : A Solution --- p.10 / Chapter II. --- LITERATURE REVIEWS / Concepts of Relationship Marketing --- p.11 / Relationship Marketing Banking : Emphasizing on Bank-Client Relationships --- p.16 / Role of Relationship Managers --- p.21 / Chapter III. --- OBJECTIVES AND METHODOLOGY / Objectives of Study --- p.26 / Description of Methodology --- p.27 / Hypothesis --- p.31 / Preliminary Model --- p.35 / Chapter IV. --- ANALYSIS AND DISCUSSIONS / Description of Relationship activities --- p.37 / Test for Hypothesis One --- p.43 / Test for Hypothesis Two --- p.44 / Test for Hypothesis Three --- p.47 / Test for Hypothesis Four --- p.55 / Adjustments to Proposed Model --- p.63 / Chapter V. --- RECOMMENDATIONS --- p.65 / Chapter VI. --- LIMITATIONS AND FURTHER RESEARCH --- p.76 / Chapter VII. --- CONCLUSION --- p.80 / BIBLIOGRAPHY --- p.81 / APPENDIX / Chapter Appendix A : --- Chronological table of terminology usedin quoted articles --- p.84 / Chapter Appendix B : --- Summary of in-depth interview --- p.85 / Chapter Appendix C : --- Descriptive statistics of questionnaire respondents --- p.88 / Chapter Appendix D : --- Sample Questionnaire --- p.90

by Chan Kam Hung, Chan Wai Loi. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaf 146). / ABSTRACT --- p.iii / TABLE OF CONTENTS --- p.v / LIST OF TABLES --- p.viii / LIST OF CHARTS --- p.ix / Chapter / Chapter I --- INTRODUCTION --- p.1 / Chapter II --- METHODOLOGY --- p.3 / Chapter III --- COMPETITIVE PROFILE REPORT --- p.5 / HANG SENG BANK --- p.5 / Products and services offered by HSB --- p.7 / STANDARD CHARTERED BANK --- p.12 / Products and services offered by SCB --- p.13 / CHEKIANG FIRST BANK --- p.18 / CONCLUSION --- p.20 / Chapter IV --- MARKET PROFILE REPORT --- p.21 / BANKING INDUSTRY IN HONG KONG --- p.21 / MARKET STRUCTURE --- p.22 / PRODUCT CLASSES IN BANKING INDUSTRY --- p.22 / TECHNOLOGY TREND --- p.23 / ECONOMIC GROWTH AND TREND --- p.25 / MARKET SIZE --- p.29 / FACTORS AFFECTING DEMAND --- p.31 / POLITICAL FACTORS --- p.31 / CONCLUSION --- p.32 / Chapter V --- CUSTOMER PROFILE REPORT --- p.34 / RESULTS OF THE SURVEY --- p.35 / CONCLUSION --- p.41 / Chapter VI --- PRODUCT PROFILE REPORT --- p.42 / CONCLUSION --- p.47 / Chapter VII --- COMPANY PROFILE REPORT --- p.48 / STRENGTHS --- p.49 / WEAKNESSES --- p.50 / CONCLUSION --- p.51 / Chapter VIII --- MARKET SEGMENTATION AND TARGET SEGMENTS --- p.53 / MARKET SEGMENTATION --- p.53 / TARGET SEGMENTS --- p.55 / Chapter IX --- MARKET OBJECTIVES --- p.64 / EXPAND THE CUSTOMER BASE AND INCREASE REVENUE --- p.64 / ESTABLISH A GOOD COMPANY IMAGE --- p.65 / "PRODUCT OBJECTIVES & STRATEGY," --- p.66 / Product objectives --- p.66 / Product strategy --- p.68 / SERVICES OBJECTIVES & STRATEGY --- p.72 / Services objectives --- p.72 / Services strategy --- p.74 / PRICE OBJECTIVES & STRATEGY --- p.77 / Price objectives --- p.77 / Price strategy --- p.77 / COMMUNICATIONS OBJECTIVES & STRATEGY --- p.78 / Communications objectives --- p.78 / Communications strategy --- p.80 / SALES FORCE OBJECTIVES & STRATEGY --- p.83 / Sales force objectives --- p.83 / Sales force strategy --- p.84 / DISTRIBUTION OBJECTIVES & STRATEGY --- p.84 / Distribution objectives --- p.84 / Distribution strategy --- p.85 / Chapter X --- TACTICAL ACTION PLAN --- p.87 / Chapter XI --- CONTROL/MONITORING MEASURING EFFECTS --- p.89 / Chapter XII --- BUDGET --- p.103 / Chapter XIII --- CONCLUSION --- p.116 / APPENDIX I DR. C. F. STEILEN'S MARKETING MODEL --- p.118 / APPENDIX II QUESTIONNAIRE AND SUMMARY ON THE RESPONSES …… --- p.120 / APPENDIX III ANALYSIS OF RESPONSES BY SEGMENTATION OF PROFESSIONAL AND NON-PROFESSIONAL --- p.132 / APPENDIX IV PRELIMINARY FEEDBACK FROM CSSB --- p.142 / BIBLIOGRAPHY --- p.146