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Merchant banking in major Asian countries and USA: research report.January 1983 (has links)
by Lum Chor-wah. / Abstract also in Chinese / Bibliography: leaves 147-149 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1983
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Electronic banking in Hong Kong : its present development, impact and future outlook : research report.January 1983 (has links)
by Lau Kwok-ming, Paul, Ng Wai-ip, Danny. / Abstract also in Chinese / Bibliography: leaves 102-104 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1983
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The development and prospects of Hong Kong as a loan syndication centre in the Asia-Pacific region : research report.January 1983 (has links)
by Wong Wai-chung, Rex, Tsang Kit-may, Carol. / Abstract also in Chinese / Bibliography: leaves 74-76 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1983
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A study on new product development in consumer finance: research report.January 1981 (has links)
by Ng Kwok-Hong [and] So Hung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1981. / Bibliography: leaves 114-115.
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A study of the bank selection criteria among multinational corporations in Hong Kong: research report.January 1981 (has links)
Kong Sau-mui, So Kwok-hing. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1981. / Bibliography: leaves 78-79.
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The Hong Kong banking crisis of 1982/86: a repetition of the United Kingdom secondary banking crisis of 1973/75.January 1987 (has links)
by Tang Wai-Chung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1987. / Bibliography: leaves 59-61.
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An overview of loan syndication practices in Hong Kong with emphasis on lending policies: research report.January 1981 (has links)
by Daisy Cheng Siu-ling, Andrew Mak Yip-shing. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1981. / Bibliography: leaves 76-77.
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A perspective on the service quality of banks in 1990s.January 1991 (has links)
by Veronica Wong Mun Yee. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / ACKNOWLEDGEMENT --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / What is Service Quality? --- p.1 / Origin & Purpose of this Study --- p.3 / Focus & Scope of this Study --- p.4 / Plan of the Report --- p.6 / Chapter II. --- METHODOLOGY --- p.7 / Limitation of the Study --- p.8 / Literature Review --- p.9 / Focus Group Interviews with Customers --- p.10 / In-depth Interviews with Bank Personnel --- p.13 / Chapter III. --- SIGNIFICANCE OF SERVICE QUALITY IN THE 1990s : A LITERATURE REVIEW --- p.16 / Definition and Models of Service Quality --- p.16 / Emerging Significance of Service Quality in the Changing Environment --- p.23 / Costs and Benefits of Service Quality --- p.25 / Bibliography --- p.28 / Chapter IV. --- FINDINGS FROM THE FOCUS GROUPS WITH CONSUMERS --- p.32 / Attitudes Towards Retail Banking Services --- p.32 / Bank Usage Behaviour --- p.33 / How Do They Choose Banks --- p.34 / Likelihood of Changing/Switching Banks --- p.35 / Key Determinants for Evaluating Service Quality --- p.36 / Implications --- p.39 / Chapter V. --- FINDINGS FROM THE IN-DEPTH INTERVIEWS WITH BANK PERSONNEL --- p.42 / Chapter VI. --- IMPLEMENTATION OF SERVICE QUALITY STRATEGIES --- p.47 / Change of Organisational Culture --- p.47 / Full Commitment From Both Management & Staff --- p.50 / Internal Customer Philosophy --- p.52 / Reinforcement and Evaluation --- p.54 / Chapter VII. --- CONCLUSIONS --- p.56 / APPENDIX
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Some aspects of personnel administration in Chinese banks incorporated in Hong Kong.January 1969 (has links)
by Wong Pik-wan. / Summary in Chinese on endpapers. / Thesis (M.Comm.)--Chinese University of Hong Kong, 1969. / Selected bibliography: l.122-123.
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Some impacts of computerization on employees of some banks in Hong Kong.January 1973 (has links)
Summary in Chinese. / Thesis (M.B.A.)--The Chinese University of Hong Kong. / Bibliography: leaves 90-91.
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