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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Working in the Biz: Material and Identity Processes of Bartending

Unknown Date (has links)
Bartending makes for an interesting case study in that it brings together research on emotional labor and tipped front-line service jobs, as well as the contemporary increase in precarity in work and precarity in life. This project explores the material and identity processes of bartending, examining how a precarious job with high expectations of emotional labor in-turn affects the occupational and personal identities of those employed in the industry. Overall three overarching themes were identified: (1) When wages are outsourced to customers via tipping systems workers are exposed to particularly high emotional demands, rendering bartending a unique form of quid pro quo emotional labor. (2) Bartenders exist in a “default career” mode of employment that is stigmatized for being low-status low-skilled labor. (3) Performing emotional labor and managing stigma creates a divergence between bartender’s personal and occupational identities resulting in constant identity work on and off the job. / Includes bibliography. / Thesis (M.A.)--Florida Atlantic University, 2017. / FAU Electronic Theses and Dissertations Collection

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