This diploma thesis focuses on the issue of occupational stress and burnout syndrome among psychologists and special pedagogues employed in Educational and Psychological Counselling Centers. The main objective of the thesis was to explore occupational stress and burnout in these helping professions and to identify effective coping strategies and preventive measures. The theoretical part of the thesis is divided into two main sections. The first section defines the concepts of occupational stress and burnout, describes main theoretical model related to these concepts, and examines coping strategies and prevention. The second part focuses on the profession of psychologist and special pedagogues, with a specific focus on occupational health risk typical for these helping professions. The theoretical part of the thesis is concluded with a research review of relevant international and Czech empirical studies. The empirical part of the thesis aimed to explore, via qualitative research, subjective experiences of stress and burnout among psychologists and special pedagogues employed in Educational and Psychological Counselling Centers. Relatedly, the research aimed to identify coping strategies and prevention measures. The data were obtained using semi-structured interviews with 10 participants. The...

Mon poste de psychologue clinicienne au sein d’une maison de retraite m’a sensibilisée à la souffrance psychique des aides-soignantes. A partir de l’écoute des aides-soignantes dans le cadre de ma mission de support technique à l’équipe, émerge la plainte récurrente d’un déficit égotiste de désinvestissement émotionnel et affectif et la non reconnaissance de la pénibilité de leur tâche, qui me conduit à poser l’hypothèse d’un burn out. La recherche porte donc sur le Syndrome d’Épuisement Professionnel. Elle étudie les relations complexes entre le personnel médico-social aides-soignantes et la cadre de santé, et entre la personne âgée et sa fille. Un questionnaire clinique a fait ressortir l’ampleur du ressenti subjectif d’être épuisé. L’échelle standardisée MSP de Louise Lemyre, celle du ressenti subjectif d’être stressé. Le stress étant convoqué dans la position conceptuelle théorique retenue du Syndrome d’Épuisement Professionnel.L’analyse de ces deux ressentis a révélé les rapports complexes entre soignante–soignée et la cadre et entre fille–mère et grand-mère. C’est ainsi que l’enjeu narcissique du personnel fait ressurgir les origines archaïques de la sexualité infantile dans le lien intime au corps. En même temps, à cause d’une féminisation généralisée de la profession, la spécificité de la fonction du Féminin Psychique s’impose.Cette recherche souhaite apporter, grâce à ce Féminin Psychique, un éclairage autre sur la position intermédiaire de la Cadre. Le statut de bonne ou mauvaise mère que les aides-soignantes lui reconnaissent, aggrave ou diminue le Syndrome d’Épuisement Professionnel et le stress. Enfin, cette recherche insiste une nouvelle fois sur la nécessité impérieuse de la formation permanente institutionnelle et du travail d’élaboration psychique de ces personnels et ce, à périodicités constantes. / As a psychologist in an EHPAD (a regulated home for dependent seniors), I became very much aware of the auxiliary nurses’ psychological sufferings. Listening to them during my team-supporting mission, I heard a recurring complaint emerge, that of an egotistical deficit of emotional and affective disinvestment and of a lack of recognition of the painfulness of their task. This has led me to hypothesize professional exhaustion. The research in this thesis therefore focuses on the burn out syndrome. It studies the complex relations between the auxiliary nurses as medico-social staff and the health manager in charge as well as between the elderly person and his/her daughter.A clinical questionnaire highlighted the depth of the subjective feeling of exhaustion while Louise Lemyre’s standardized scale highlighted the depth of the subjective feeling of stress, an operational notion in the theoretical concept of burn out.The analysis of both feelings revealed the complex relations between patient-auxiliary nurse and manager as well as between daughter-mother and grandmother. The narcissism at stake with the staff reactivates the archaic origins if child sexuality in the nursing place. A t the same time, because of the general feminization of the profession, the specificity of the feminine psyche is of foremost importance.Thanks to this notion, the research paper aims to shed a different light on the intermediary position of the manager. The status of good or bad mother figure that auxiliary nurses grant her worsens or lessens the burn out and stress.Last, this research paper further insists on the absolute necessity of permanent institutional training and of psychic elaborative work for the staff at regular intervals.

The Diploma thesis a case study monitors the process of implementing supervision in a specific medical institution that cares for vulnerable children up to three years of age. The aim of the change is to create a space for self-reflection for the employees of the organization, to support the learning process and the change. In the context of the transformation of foster care, the aim of this thesis is to support resilience when coping with change and to facilitate an open dialogue between the management and employees. The theoretical part of the thesis is focused on the definition and explanation of the related terms. I present the ethical aspects of the case study and the methodology in the empirical part of the thesis. It is followed by data analysis, a description of the change process, an assessment of the organization's input status prior to the implementation of the change, and an evaluation of the organization's statut nine months after the change was introduced.

In the introduction of the diploma thesis there is discussed the question which every social worker knows: Could I have done something different? This is the question which is asked by almost everyone, especially a social worker. Further there is a brief outline of topics which are delineated in the diploma thesis. First chapter describes the institution Children´s Center JK Strakonice. Father there is a list of necessary knowledge which a social work should have for his or her occupation. Also the liabilities of the social worker to the clients are not left out. In this part there can be found also work with specific types of clients. For better understanding of the demands of social work in Children ´s Center JK Strakonice the thesis contains selected life stories of the women clients. These life stories should help to the reader to see the problems from different point of view and help to understand how much is important so that the clients decides himself or herself to solve his or her problems. In the second chapter there are described psychological and ethical dimensions of the profession, burnt out syndrome which is threat for everyone of us, especially for a social worker. In this chapter there are depicted causes of formation and manifestations of burnt out syndrome. The third chapter is also connected with the burnt out syndrome. The focus in this chapter is on prevention and protection. The attention is also paid to the personality of a social worker, his or her abilities to perceive the problem, but also experiences in moral decision-making and hierarchical position of values. The compliance of the principles of psycho hygiene and presence of supervision plays a very significant role. In the conclusion of the diploma thesis there is the summary of performance of a social worker in Children´s Center JK Strakonice. Every social worker should realise his or her responsibility not only to his or her clients, employer and colleagues but especially to himself or herself and his or her conscience. The interdependence of profession and conscience merges with the diploma thesis.