El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / Cities in the world aim to ensure the mobility of people, through the implementation of efficient Integrated Transportation Systems (ITS). This aims to improve the transport of people, which guarantees that they can be mobilized safely and without delays in the terminals and bus stops of the public transport system. The present article proposes a design of public transport stops aimed at optimizing the waiting time of users when transferring from one bus to another. For the validity of the proposal, the social force model of the Vissim program was used, where the behavior of the users within the bus stops was reflected. The results showed that the waiting times in the calibrated and validated microsimulation model were optimized by approximately 20%, which generates an improvement in the efficiency of the public transport system. / Revisión por pares