Though under-analyzed, third-party employee competency certifications are increasing in number; many feel that accumulation of certifications is essential for career success. I argue that in their current form, certifications are double-edged: their purpose is to reduce transaction costs, enhance performance, and foster development; but they can also be used as 'credentials' to gain prestige, rewards or influence. I suggest that excessive use for this latter purpose can undermine their contribution to performance. In this study of HR practitioners that draws on Self-Determination Theory (SDT), I test the relationship between certification-seeking motivation and obtaining certification, perceived job competence, and affective occupational commitment. Hierarchical regression results show an association between autonomous motivation and both obtaining certification and commitment; however, professional association membership may also play a role in fostering such motivation. I end with suggestions for future research. / Business Administration

Revenue management has been applied to the restaurant industry, but restaurant operators have been disinclined to apply various types of RM approaches, due to apprehension for customer's possible expressions of dissatisfaction. To relieve this reluctance, restaurant operators may need to understand how their customers perceive capacity limitations. While customers are more familiar with RM practices in traditional RM industries (e.g., airlines or hotels) with fixed capacities, perceptions of capacity limitations in restaurants (relatively flexible capacity) may influence customers' perceptions of RM practices. In addition, the price difference between high-demand periods and low-demand periods may have differential impacts on customers' perceptions of value of the restaurant's expected offering and the fairness of RM practices. Based on commodity theory and equity theory, this study hypothesizes that two main effects, perceived scarcity of space in a restaurant and price differences between high-demand and low-demand periods, influence perceived value of a restaurant's offering and fairness perceptions of a restaurant's RM practice. As hypothesized, the negative effects of price difference on fairness perceptions are supported by the results, but the effect on perceived value has support only from the results of structural equation modeling. Unexpectedly, the main effect of perceived scarcity of space does not influence either perceived value of a restaurant's expected offering or fairness perceptions for a restaurant's RM practice. Interesting results arose found from supplementary analyses and suggest future research directions. / Tourism and Sport

The three essays of this dissertation investigate the insurance equilibrium from various perspectives. The first essay uses Cournot game-theoretic model to study the insurance contract formation and provides theoretical justification for policy limit. The second essay introduces buyers' heterogeneous risk aversion into Wilson's equilibrium, derives new equilbria, and provides the conditions under which those new equilibria will hold. The third essay studies the operational efficiency of life insurers in China. Through comparing the efficiency of domestic and foreign life insurers, decomposing their efficiency scores, figuring out the directions and potential they could improve, and analyzing the change and driver of productivity, the essay gives insights of the fast-developing life insurance industry in China. / Business Administration

The objective of this dissertation is to first identify if there are any academic research gaps in our understanding of the medical supply chain and secondly to understand the role and impact of logistics on the human organ transplant process. The first essay identifies the current status of medical supply chain literature and provides future direction for improving the medical supply chain. This was accomplished by preforming a systematic literature review and a bibliometric analysis from 2,160 publications was conducted. The second essay explores how logistical aspects impact transplant logistics performance and the quality of life for the transplant recipient. Survey data was collected from medical professionals and analyzed using structural equation modeling. The third essay identifies the factors are influencing the number of donor kidneys discarded each year. A retrospective analysis of all deceased donor kidneys procured in hospitals in UNOS region 4 (Texas and Oklahoma) from January 1, 2001, to June 28, 2021, was conducted. Data was analyzed using multinomial logit regression and panel data analysis. As a result, we identified several medical and logistics factors that have influenced the number of donor kidneys discarded in the United States.

Organizations routinely try to find ways of optimizing performance, and one of these ways is through the use of digital sales playbooks. However, not enough is known regarding whether these playbooks impact organizational performance. Consequently, the purpose of this mixed methods research will be to examine whether salespersons perceive sales playbooks to influence sales performance in an organization. In order to better understand the impact of sales playbooks, a mixed-methods approach will be adopted. Quantitative data regarding sales performance will be collected through surveys and analyzed using SPSS. To provide context to the quantitative findings, qualitative data will be collected through interviews and analyzed. The combined findings will be used to address the research questions.

This study examines the determinant and consequences of having a chief operating officer (COO). Specifically, we investigate chief executive officer (CEO) related factors that affect the choice to employ a COO and look into the impact of having a COO on firm operational efficiency using a data envelopment analysis (DEA)-based measure. Although prior literature has extensively investigated the role of CEOs and chief finance officers (CFOs) on firm outcomes, few studies focus on the impact of COOs. Thus, this study explores characteristics associated with the likelihood that a firm will have a COO. This research also sheds light on the effect of COOs on firm operational efficiency because the core duties of COOs include optimizing operational performance and improving cost efficiency. Our results imply that CEO busyness, CEO ability, CEO demographic characteristics, and CEO network size have a significant impact on the decision to employ a COO. We also find that firms that have a COO have a lower level of operational efficiency than firms that do not. This result implies that the cost of having a COO outweighs the benefit of having one. The effects last for three years on average. Further, we find that firms with a COO have lower receivables turnover and sales to cost of goods sold ratio, lower sales to PPE expense ratio than firms without a COO. Finally, we find evidence that COOs with industry expertise are associated with higher operational efficiency than those without such expertise and outside COOs perform better than inside COOs in terms of operational efficiency.

Master of Science / Department of Hospitality Management and Dietetics / Carol W. Shanklin / Abstract Aging has become a focal point for several segments of the foodservice industry with the forecasted trends. Due to the link between quality of life and satisfaction with food in this population, many Continuing Care Retirement Communities (CCRCs) and retirement communities are employing individuals who have experience in the hotel/restaurant industry. The purpose of the study was to assess residents’ overall satisfaction with quality of food and quality of service in Continuing Care Retirement Communities (CCRC) and retirement communities when the facility employs a foodservice director or chef with culinary training or expertise. The research compared satisfaction based on types of foodservices provided (restaurants and café/bistros); resident characteristics such as gender and length of time residing at a facility; frequency of interaction with the chef or foodservice director; and meal plan requirement. The study was conducted in the Midwest region and included a convenience sample of Retirement Communities and CCRCs in Kansas, Missouri and Nebraska. The variables analyzed were quality of food, quality of service, atmosphere, dining venues, meal plans, and frequency of dining with overall satisfaction. Atmosphere, food quality, dining venues, and meal plans significantly influenced overall satisfaction. Residents in facilities that provided more than one dining option had a slightly lower satisfaction ratings compared to the group who had one dining option. Overall satisfaction ratings for meal plan indicated that the respondents were neutral relative to the affect of meal plan and their overall satisfaction. The frequency of dining in one of the venues was positively influenced by meal plan requirements in the facilities. Residents who had lived in the facilities less than two years rated satisfaction higher. The more frequent the chef and foodservice manager interacted with the residents the higher the rate of overall satisfaction. Foodservice directors and administrators in these facilities can use the results to understand what the customers are looking for and how to improve overall services for their residents.

Master of Agribusiness / Department of Agricultural Economics / Bradley J. White / Recent literature regarding potential shortages of food animal veterinarians has sparked interest in how to improve economic sustainability in this profession. Business management practices influence profitability, but relatively little work has been done evaluating the impact specific practices have on mixed animal veterinary practice growth. The objectives of this research were to determine potential associations between practice management factors and both practice size and practice growth measured over a 5-year period. Results from a cross sectional survey of mixed animal veterinary practitioners (n=54) were analyzed to address these research objectives. Survey participants had practiced a mean of 19.6 years and most (85%) practiced in towns with populations of less than 25,000. Practice size was measured by the 5-year average of number of veterinarians (NV), gross practice income (GPI), and gross income per veterinarian (GPIV). Positive associations were identified among all three measures, and active client communication was associated with higher GPI. Practices employing a business manager were associated with increased GPI and GPIV. Practice growth was measured by the mean percent change in number of veterinarians (NVG), percent growth in income per veterinarian (DVMG), and percent growth in gross income (GRSG). Practice size variables indicate influences of business management practices on the size of veterinary practices while practice growth variables indicate whether the practice has changed in size and how business management practices are associated with those changes. On average, practices exhibited positive growth in NVG (4.4%), DVMG (8.1%) and GRSG (8.5%) during the study period, but the growth rate was highly variable among practices. Practices with a marketing plan exhibited a higher DVMG, while frequency of adjusting prices and pricing structures were associated with higher GRSG. Results from this study provide insight into the associations between specific management techniques and veterinary practice size and growth rate.

Master of Science / Department of Industrial & Manufacturing Systems Engineering / Chih-Hang Wu / In recent years the stock markets have shown tremendous volatility with significant spikes and drops in the stock prices. Within the past decade, there have been numerous jumps in the market; one key example was on September 17, 2001 when the Dow industrial average dropped 684 points following the 9-11 attacks on the United States. These evident jumps in the markets show the inaccuracy of the Black-Scholes model for pricing options. Merton provided the first research to appease this problem in 1976 when he extended the Black-Scholes model to include jumps in the market. In recent years, Kou has shown that the distribution of the jump sizes used in Merton’s model does not efficiently model the actual movements of the markets. Consequently, Kou modified Merton’s model changing the jump size distribution from a normal distribution to the double exponential distribution. Kou’s research utilizes mathematical equations to estimate the value of an American put option where the underlying stocks follow a jump-diffusion process. The research contained within this thesis extends on Kou’s research using Monte Carlo simulation (MCS) coupled with least-squares regression to price this type of American option. Utilizing MCS provides a continuous exercise and pricing region which is a distinct difference, and advantage, between MCS and other analytical techniques. The aim of this research is to investigate whether or not MCS is an efficient means to pricing American put options where the underlying stock undergoes a jump-diffusion process. This thesis also extends the simulation to utilize copulas in the pricing of baskets, which contains several of the aforementioned type of American options. The use of copulas creates a joint distribution from two independent distributions and provides an efficient means of modeling multiple options and the correlation between them. The research contained within this thesis shows that MCS provides a means of accurately pricing American put options where the underlying stock follows a jump-diffusion. It also shows that it can be extended to use copulas to price baskets of options with jump-diffusion. Numerical examples are presented for both portions to exemplify the excellent results obtained by using MCS for pricing options in both single dimension problems as well as multidimensional problems.

<p>Organizational Capital Budgeting Model (OCBM) is a general theory of capital budgeting that incorporates traditional capital budgeting theories and the consideration about firm's information/ organization structure. The traditional financial capital budgeting model is a special case of OCBM. Therefore, OCBM not only broadens the traditional model, but also explains the heterogeneous behaviors of firms using quasi/non-financial version of capital budgeting. I demonstrate the validity of OCBM with multiple research methods. The field studies about Asian conglomerates are carefully constructed. The conglomerates are important dataset to study organizational decision making because of their size, scope, controversial behaviors and global presence.</p> / Dissertation