「Ubiquitous」象徵一個概念，意思是「神無所不在」。在資訊科技時代，這個字代表藉由各種資訊產品與網路，可以實現資訊無所不在的理想世界。配合u-Taiwan計畫，我國的U化建設主要是以無線感知、RFID為主的技術來進行。 博物館在數位典藏後所產生的文物底片，目前在管理上大部分還是以人工作業為主，除了耗費人力外，也容易有失誤，若能以RFID技術輔助原本的作業流程，不僅在搜尋或是盤點時都能較準確地找到檔案的位置，在底片進出的控管上也能增進底片檔案管理之準確度，並減低查驗錯誤的可能性。 然而在新科技導入時，若是只考慮科技設備功能，忽略了科技設備與流程整合的話，常常會發生資訊科技不符合實際效用，導致效果不彰的情形。因此，本研究目的在於了解U化實際實施後是否能真正發揮效用，整理出一套評估流程績效之方法，以模式化標準BPMN及作業-單位關係表 (Pool-Lane chart) 等分析評估系統導入後的績效，並嘗試使用於個案N博物館的U化RFID系統之效益評估與分析，以個案結果為基礎來探討RFID為主之U化所帶來的效益。 / The word "Ubiquitous" originated from Latin, which means god is omnipresent. By using various high-tech products and Internet, the concept of ubiquitous world could be realized. In coordination with U-Taiwan project, our government decided to construct the U-infrastructure using Wireless Sensor Network (WSN) and Radio-frequency identification (RFID). Furthermore, RFID has been widely adopted in many fields, including access control management, product tracking management, health care application, museum information and file management, active/passive gallery tours (e.g., optimum guide route, product information). Most museum image archive management is done by hand, including preservation, inventory, loaning and return etc. In addition to consume extra manpower, it's also error-prone. While stocktaking or searching, it's more accurate and easier to locate certain product using RFID. Moreover, by using RFID it also promote the performance and enhance the accuracy of image access control management, and reduce the possibility of error occurrence. However, introducing new technology could also cause other issues because of the impractical lead-in plan. Therefore, through case studies, we want to evaluate the performance of ubiquitous information application using RFID, and choose a museum cultural relics image archive management as our target. Our study analyzes the original operating process using module standardized tools to evaluate the difference in performance after the implementation of RFID.

The final thesis is focused on a process management in praxes. The theoretical part of thesis concludes different techniques of mapping and analysing of a process. The practical part is focused on a practical analyse and mapping of the certain process in international financial institution. On the base of the process analyse are suggested changes to optimize the process.