M.Phil. (Information Management) / The purpose of this study was to establish what the current situation is within the South African pharmaceuticals industry's competitive intelligence (CI) capacity. For a developing country such as South Africa, its political history and newly acquired democracy clearly make it vulnerable to the competitiveness of globalisation. South Africa faces a massive challenge to implement quality social and economic policies to redress the wrongs of the past. In so doing, it continues to disrupt natural market forces through legislation and policies. It has set a goal of optimal growth by 2018 for the pharmaceutical industry. Despite government s promotion of research and the funding of certain aspects of the industry, to date the strategy seems to have failed. The question can therefore be asked whether a legal and ethical business tool such as CI assist in the industry s defence against competitive markets and whether senior management can make use of CI s capacity to help with strategic planning, thereby enhancing decision-making. The findings of the study confirmed that CI activity takes place in the pharmaceutical industry. The study is mainly descriptive. A questionnaire survey methodology was used. Questionnaires were administered electronically to senior managers in the industry. The majority of the respondents were of the opinion that a culture of information sharing and an environment of collaboration on competitive issues existed in their companies. Furthermore, they endorsed the fact that CI generates profit. Respondents confirmed that CI is used on a continuous basis in strategic decision-making and that company strategies are being used to manage competitors.

M. Tech. Business Information Systems / Companies that can effectively manage available information as they generate competitive intelligence without experiencing information overload are leaders in their industry. The research focus on how to avoid or manage causes of information overload while using Internet technologies to gather or collect intelligence during the competitive intelligence gathering. Furthermore, this study focused on this issue in the context of competitive intelligence as its field of application. The objective of this study was to develop and test a model to be used for developing guidelines for avoiding or managing causes of information overload when using Internet technologies to conduct the competitive intelligence process.

Submitted in fulfilment of the requirements for the Degree of Master Technologiae: Public Management, Durban University of Technology, 2012. / The purpose of this study was to investigate data management as a strategic information tool and its importance at the Durban University of Technology. The problem revolved around, inter alia, data management and data accuracy as structured interventions impacting on sound decision making. There were many challenges identified with regard to data management at the Durban University of Technology. The research design adopted a quantitative methodological approach that was used for collecting data through the use of a precoded self administered questionnaire. The empirical component involved a survey method considering that in was an in-house investigation and the target population equated to only 174 respondents. A significant response rate of 74% was obtained using the personal method for the data collection. Several hypotheses were formulated relating to data quality initiatives, data owners and their responsibility and frequency of data analysis in order to determine accuracy. These were tested using the Pearson chi-square test as well as data that was analyzed to determine frequencies and percentages of responses. The data was analyzed using the computerized Statistical Program for Social Sciences (SPSS) program. There were some significant findings that emerged from the empirical analysis. A highly significant finding was that 95.31% of the respondents strongly agreed that data management and integrity is of utmost importance at the Durban University of Technology. One of the recommendation suggest that an imperative for the Durban University of Technology to manage its data as an asset, a policy on data integrity and integration policy should be developed and implemented. Another recommendation highlighted and staff should strive to attain proper classification on the database, considering that this directly impacts on the accuracy of the HEMIS submissions to the Ministry of Education for the state allocated subsidy. The study concludes with directions for further research as well.

Thesis (MPhil (Information Science))--University of Stellenbosch, 2006. / The study was conducted to establish whether there is a need at the Medical Research Council for a formal CI function to be implemented. The objective of the investigation was to establish whether the CI techniques and methods, which are traditionally applied in the commercial industry, could be applied to a non-commercial industry, like the medical research industry in which the Medical Research Council operates. The aim is to highlight the benefits that CI could provide to the managerial decision-makers of the organisation. A quantitative study was done. A questionnaire was distributed to the identified target audience to collect empirical data for the study. A combination of random sampling techniques was used, namely simple random sampling and stratified random sampling to identify the potential target audience. Face-to-face interviews were done with the respondents to ensure high quality return due to the small sample size. The survey focused on establishing the needs and the wants of the employees of the Medical Research Council regarding CI functions. A theoretical study was combined with the data collected in the empirical study to achieve the above mentioned objective. By applying the CI techniques the organisation will be able to make sense of scattered bits of data. Data can be collected from the organisation`s surrounding business environments, the customers, the competitors, the market and the stakeholders. The CI Analyst can then make sense of the data by applying different methods of analysis and delivering the information to the decision-makers in a timely manner to ensure that informed decisions are taken. The CI-process should be holistic in nature. The three crucial elements required to perform a successful CI-process are the human intelligence techniques, communication processes and technology. With these elements in place managers will be able to make informed strategic, operational and tactical decisions to ensure competitive advantage is obtained and maintained. It can be concluded from the empirical data of this study that it is possible to apply the CI theory of the commercial industry to the non-profit medical research industry.

The Buffalo City Metropolitan Municipality (BCMM), situated in the second largest province in South Africa, the Eastern Cape, is an unfortunate victim of low economic development and high unemployment. The South African Government, through the Department of Trade and Industry, identified the need for SMMEs to address these issues with the inception of the White Paper on National Strategy for the Development and Promotion of Small Business in South Africa over 20 years ago. SMMEs in South Africa are noted to have a failure rate of around 70% which does not bode well for the efforts to improve economic development and reduce unemployment through SMMEs. This research sets out to determine the significance of variables such as human resources, financial resources, information systems, government assistance and competitive intelligence on the sustainability of SMMEs. The researcher examined the literature relating to the challenges and issues faced by SMMEs with particular emphasis on the use of competitive intelligence as a tool to assist in sustainability. The literature review was followed by an analysis and interpretation of a qualitative study of SMMEs within the BCMM. Through an analysis of the results it was possible to determine the nature of the relationships between the independent variables and sustainability. Finally, the researcher was able to make recommendations based on the research.

Sustainability has gained prominence globally among nations, regions and organisations as a result of factors such as the effects of climate change on the environment, diminishing natural resources and rising population growth with their concomitant impact on economies and social systems. South Africa is a signatory to the United Nations Global Compact (UNGC) that promotes international principles and best practices on sustainable development. Sustainability Reporting is one such best practice. Sustainability Reporting is imperative for good governance and organisations are now expected to support sustainability issues, risks and performance in a balanced and reasonable way. The United Nations and other global bodies have been in the vanguard in promoting guidelines for sustainability reporting with the Global Reporting Initiative (GRI) being the most Prominent Sustainability reporting guideline. The South African Higher Education Institutions generate a number of reports in the course of any given academic year. As has been the case in the global corporate world, failures in governance in some South African universities point to weaknesses in their governance, especially when it comes to oversight of the operations of institutions. Considering this, it is important to critically examine strategic planning processes to understand the aspects that are important for the survival of Higher Education Institutions (HEIs) and therefore they should be regularly and closely monitored. The study begins by exploring literature relating to strategic planning, governance, sustainability reporting practices and Business Intelligence (BI) technologies in Higher Education. The primary objective of the investigation is to propose a sustainability reporting framework for Higher Education Institutions in South Africa. It is argued that with the aid of appropriate BI tools, the proposed Sustainability Reporting framework would be useful in tracking progress in the implementation of strategic plans and at the same time strengthen governance in institutions. The study identified elements of Sustainability Reporting that are important for strategic planning. To develop the proposed framework, an empirical investigation was undertaken. Four online questionnaires were completed and returned by 108 participants comprising of Registrars and Information Managers at 23 South African Higher Education Institutions as well as to Information Managers in selected International Higher Education Institutions and Managers at the Nelson Mandela Metropolitan University (NMMU). The online questionnaires were developed to elicit information to include in the proposed framework. To analyse results, both descriptive and inferential statistics such as Analysis of Variance (ANOVA) were used. Results from the surveys revealed that Higher Education Institutions globally and in South Africa are grappling with the same issues. When it comes to Sustainability Reporting, factors such as information culture and Business Intelligence maturity levels were not found to be very different among the various institutions. In the case study at NMMU, correlational analysis confirmed that variables such as Management buying and the availability of BI reports were positively related to effective strategic planning and vice versa. Similarly, a strong correlation was observed between reporting guidelines and strategic planning. Moreover, the study highlighted the critical role of management and leadership in a university in creating an environment that supports Sustainability Reporting. In conclusion, it was recommended that efforts should be directed at creating awareness and at training staff on aspects that promote sustainability. It is incumbent upon the institution to take advantage of and promote technological tools and techniques to enable the easy flow of data and information in understandable and usable formats to all its stakeholders. Finally, a Framework for Sustainability Reporting for Higher Education Institutions (FSRHEI) and guidelines for implementing Sustainability Reports are proposed.

Today companies are competing on the basis of what they know, how fast they learn it, and how well they use what they learn. At the heart of this knowledge-based competition lie knowledge and even more important intelligence. Competitive Intelligence, as a discipline, is increasingly being viewed as a critical enabler to reach competitive advantage. Previous research, however, suggest that South African com¬panies showed a general lack of appropriate pro¬cesses or structures for competitive intelligence compared to their international counterparts. The research aims to demonstrate, through a case study, how the theoretical concepts associated with competitive intelligence can be translated into practice so as to ensure efficient and cost effective competitive intelligence practices and thus contribute to the future success of competitive intelligence programmes in South Africa. / Information Science / M. Inf.

Today companies are competing on the basis of what they know, how fast they learn it, and how well they use what they learn. At the heart of this knowledge-based competition lie knowledge and even more important intelligence. Competitive Intelligence, as a discipline, is increasingly being viewed as a critical enabler to reach competitive advantage. Previous research, however, suggest that South African com¬panies showed a general lack of appropriate pro¬cesses or structures for competitive intelligence compared to their international counterparts. The research aims to demonstrate, through a case study, how the theoretical concepts associated with competitive intelligence can be translated into practice so as to ensure efficient and cost effective competitive intelligence practices and thus contribute to the future success of competitive intelligence programmes in South Africa. / Information Science / M. Inf.

PhD (Business Management) / Department of Business Management / Contemporary cloud-based computing is crucial for the efficient delivery of ICT systems to users, as well as for versatile disaster recovery and business continuity management (BCM) platforms. Based on the need for efficient and fault-tolerant port operations, this study proposes a cloud-based business continuity framework (BCM) for the container terminal operations (CTO) in South Africa. The study examined the impact of ICT systems and services on Container Terminal Operations (CTO); determined Critical Business Functions in operations that must stay operational and analysed the impact of the unavailability of ICT systems and services on critical operations. This empirical study employed both quantitative and qualitative research designs and collecting data through self-constructed and self-administered questionnaires and interviews. Quantitative data was analysed using the IBM Statistical Package of Social Science (SPSS) Version 23 while qualitative data was analysed through thematic analysis of interviews. Results show that to realize effective organizational resilience using BCM, three insights, as underlying mechanisms for assimilating cloud computing in BCM can be inferred: the first is that a digitalized BCM architecture ‘fits’ the cloud computing model. The specific BCM characteristics that befits cloud computing are continuous data processing; continuous data access and delivery; multi-platform data access; always – on ICT Services; and better decision making. Secondly, the cloud computing model is a ‘viable’ model that can contribute to managing complex organizations characterized by business units that are highly differentiated in terms of size, structure, ICT and investment levels. For such complex organizations, viability is visible in terms of how the multi-units can harness collective intelligence (CI) for more effective BCM. Collective intelligence, as a form of universally distributed intelligence that is constantly enhanced, coordinated in real time, and which results in effective mobilization of organizational competence, is a core organizing metaphor for achieving BCM in a complex organization. Lastly, to realize BCM, underpinned by greater digitalization of BCM and harnessing of CI; there is need for rethinking strategy towards adoption of an ‘Intelliport strategy’ or ‘smart’ BCM for ports, currently intertwined with the notion of the 4IR. That the ‘smart’ nature of BCM require the assimilation of 4IR technologies that enable ubiquitous presence and real time information regarding organizational processes. Adopting an ‘Intelliport strategy’ is likely to have two main implications for BCM and practice: the first is linked to the development of a circular economy, in which aggregation of BCM activities can enhance sustainable development of the seaports; and secondly, adoption of a cloud computing model that can result in the enhancement of business growth of the units promote collaborative problem solving and decision making in BCM. / NRF

In hierdie proefskrif is die belangrike rol wat inligting tans en toenemend in die samelewing speel ondersoek, om te beklemtoon hoe noodsaaklik dit tans is om `n misdryf wat die wederregtelike en opsetlike verkryging van inligting strafbaar sal reël, te verorden. Die rol wat industriële spioenasie in die verband speel word uitgelig. As gevolg van die bepaalde onliggaamlike aard van inligting kan inligting nie soos liggaamlike eiendom `n persoon ontneem word nie. Inligting word gewoonlik bloot gekopieer en die oorspronklike houer van die inligting behou die inligting hoewel die dader ook die inligting verkry. Die gemeenregtelike misdaad van diefstal maak dus nie voorsiening vir die diefstal van inligting waar die inligting bloot gekopieer of gedupliseer is nie. Om te bepaal hoe hierdie bepaalde probleem in ander lande se regstelsels aangespreek word en om kennis op te doen oor hoe dit in die Suid-Afrikaanse reg aangespreek behoort te word, is die strafregtelike bepalings en selfs nie-strafregtelike bepalings in lande soos Engeland, Amerika, Kanada en Nederland ondersoek. Ten einde vas te stel welke inligting deur die strafreg beskerm behoort te word, is selfs sekere nie-strafregtelike bepalings van vermelde lande en van die Suid-Afrikaanse reg nagegaan. Insigte is verkry oor welke elemente sodanige inligting aan moet voldoen en `n definisie van beskermwaardige inligting word aanbeveel. Vir hierdie doel is `n nuwe begrip van beskermwaardige inligting geskep. Die redes waarom diefstal van inligting nie in Suid-Afrikaanse en die ander lande se regstelsels nie erken word nie, is bespreek. Die wyse waarop die gemeenregtelike misdaad van diefstal na die diefstal van onliggaamlike geld uitgebrei is, is ondersoek waarna `n aanbeveling gemaak word oor hoe die definisie van diefstal uitgebrei kan word om ook ander onliggaamlike objekte in te sluit. As gevolg van die bepaalde aard van inligting kan die gemeenregtelike definisie van diefstal nie uitgebrei word om inligting as `n objek in te sluit nie en word `n statutêre misdryf van diefstal van inligting voorgestel. / Jurisprudence / LL. D.