Este Estudo envolve um dos setores da indústria brasileira mais afetados pela carência na gestão empresarial que é o das Micro e Pequenas Empresas (MPE), haja vista que este é composto por organizações com configurações enxutas, usualmente focadas em sua atividade-fim, e não em sua administração. Neste cenário, se dá especial destaque ao setor de Tecnologia da Informação, mais especificamente no negócio de software, que se destaca dentre as demais atividades do setor por seu crescimento. O Estudo também descreve a busca para entender esta dificuldade de gerenciamento e propor soluções adequadas à gestão dos Recursos Humanos das organizações, apresentando um modelo de gestão, que relaciona a estratégia com as competências da organização e, por conseqüência, trabalha as competências funcionais e individuais da mesma. Além disso, aborda a gestão organizacional e a possibilidade de articular de maneira sistemática a relação entre as dimensões organizacional, funcional e individual das competências de uma empresa. Apresenta o objetivo de aplicar uma metodologia para a implementação do mapeamento de competências organizacionais, funcionais e individuais para uma pequena empresa do setor de software com base em seus referenciais estratégicos. Esta pesquisa se fundamenta então em um estudo de caso exploratório realizado em uma pequena empresa de software e tem como foco o mapeamento de competências, apresentando contribuições gerenciais, ao trazer elementos para discussão e evidenciar oportunidades de mudança; contribuições setoriais, ao apresentar fatores que influenciam este mercado e que compõem seu processo estratégico, além de apresentar uma pesquisa bibliográfica focada no setor; contribuições teóricas, ao pesquisar o mapeamento de competências numa abordagem orientada para a Gestão Organizacional, que conta atualmente com poucos e restritos estudos; e contribuições metodológicas, ao apresentar um modelo distinto dos demais encontrados na literatura sobre mapeamento de competências em nível organizacional, funcional e individual. / This Study involves one of the most affected sectors in the Brazilian industry by the lack of business management, which is the Micro and Small Business (MSB), considering that it is composed of organizations with lean settings, usually focused on their target activity, and not on their management. In this scenario, it is given special spotlight to the Information Technology field, more specifically to the software business, which stands out among the other industry activities for its growth. The study also describes the quest to understand this managing difficulty and suggest adequate solutions to Human Resources Management inside organizations, showing a management model that links the strategy to the organizational competences and, consequently, works its functional and individual competences. Moreover, it approaches the organizational management and the ability to articulate in a systematic way the relation between the organizational, functional and individual dimensions of the company’s competence. It also presents the goal of applying a methodology for the implementation of organizational, functional and individual competences’ mapping for a small business in the software industry based on its strategic benchmarks. This research is based upon an exploratory case study conducted in a small software company and it focuses the competences’ mapping, presenting management contributions, where they provide elements for discussion and highlight opportunities to change; industry contributions, introducing factors that influence this market and make up its strategic process, besides presenting a literature search focused on the sector; theoretical contributions, searching for the competences’ mapping in an Organizational Management’s approach, which currently has few and limited studies; and methodological contributions, offering a distinct model from the others found in the literature of competences’ mapping at the organizational, functional and individual levels.

Este Estudo envolve um dos setores da indústria brasileira mais afetados pela carência na gestão empresarial que é o das Micro e Pequenas Empresas (MPE), haja vista que este é composto por organizações com configurações enxutas, usualmente focadas em sua atividade-fim, e não em sua administração. Neste cenário, se dá especial destaque ao setor de Tecnologia da Informação, mais especificamente no negócio de software, que se destaca dentre as demais atividades do setor por seu crescimento. O Estudo também descreve a busca para entender esta dificuldade de gerenciamento e propor soluções adequadas à gestão dos Recursos Humanos das organizações, apresentando um modelo de gestão, que relaciona a estratégia com as competências da organização e, por conseqüência, trabalha as competências funcionais e individuais da mesma. Além disso, aborda a gestão organizacional e a possibilidade de articular de maneira sistemática a relação entre as dimensões organizacional, funcional e individual das competências de uma empresa. Apresenta o objetivo de aplicar uma metodologia para a implementação do mapeamento de competências organizacionais, funcionais e individuais para uma pequena empresa do setor de software com base em seus referenciais estratégicos. Esta pesquisa se fundamenta então em um estudo de caso exploratório realizado em uma pequena empresa de software e tem como foco o mapeamento de competências, apresentando contribuições gerenciais, ao trazer elementos para discussão e evidenciar oportunidades de mudança; contribuições setoriais, ao apresentar fatores que influenciam este mercado e que compõem seu processo estratégico, além de apresentar uma pesquisa bibliográfica focada no setor; contribuições teóricas, ao pesquisar o mapeamento de competências numa abordagem orientada para a Gestão Organizacional, que conta atualmente com poucos e restritos estudos; e contribuições metodológicas, ao apresentar um modelo distinto dos demais encontrados na literatura sobre mapeamento de competências em nível organizacional, funcional e individual. / This Study involves one of the most affected sectors in the Brazilian industry by the lack of business management, which is the Micro and Small Business (MSB), considering that it is composed of organizations with lean settings, usually focused on their target activity, and not on their management. In this scenario, it is given special spotlight to the Information Technology field, more specifically to the software business, which stands out among the other industry activities for its growth. The study also describes the quest to understand this managing difficulty and suggest adequate solutions to Human Resources Management inside organizations, showing a management model that links the strategy to the organizational competences and, consequently, works its functional and individual competences. Moreover, it approaches the organizational management and the ability to articulate in a systematic way the relation between the organizational, functional and individual dimensions of the company’s competence. It also presents the goal of applying a methodology for the implementation of organizational, functional and individual competences’ mapping for a small business in the software industry based on its strategic benchmarks. This research is based upon an exploratory case study conducted in a small software company and it focuses the competences’ mapping, presenting management contributions, where they provide elements for discussion and highlight opportunities to change; industry contributions, introducing factors that influence this market and make up its strategic process, besides presenting a literature search focused on the sector; theoretical contributions, searching for the competences’ mapping in an Organizational Management’s approach, which currently has few and limited studies; and methodological contributions, offering a distinct model from the others found in the literature of competences’ mapping at the organizational, functional and individual levels.

The diploma thesis is focused on a specific way of distribution of Business Intelligence application on Software-as-a-Service base. A different concept opens a possibility for small and medium-size companies which cannot afford robust and expensive solution. The theoretical part provides an introduction with the basic characteristics of BI systems and cloud applications. Additionally, descriptions of the selected criteria are stated for a comparison of the specifics of applications delivered as a service. Integration, analytical and reporting functions Belladati, Zoho Reports and Bime are tested in a practical part of the thesis. The main chapter is devoted to solution product comparison, based on the selected criteria. The main asset of the work is to discover the strengths and weaknesses of each solutions found during the practical testing on the test data. The result of the comparison is not to find the best product, but to enhance the specific properties. The output can serve as a background material during cloud-based BI applications selection.

The support of mobile workers with mobile IT solutions can create tremendous improvements in mobile business processes of a company. The main characteristic of such a mobile system is the ability to connect via a (mobile) network to a central server, e.g. in order to access customer data. This paper presents a detailed description of the four main software architectures for mobile client/server-based systems and their main characteristics. Beyond, typical business requirements in mobile environments like the location of use, data topicality, interaction requirements, synchronisation mechanisms and many more are mapped onto each of these architectures. The presented results can be used for discussing concurrent business needs as well as for deriving a mobile system architecture based on these needs.

This diploma thesis focuses on options of Competitive Intelligence solutions in small and medium enterprises. Applied part is conducted in a medium sized manufacturing company. Theoretical part of this thesis introduces areas of Competitive Intelligence and Business Intelligence, basic technological overview and illustrates Competitive Intelligence cycle description. In Czech republic, majority of companies are in a form of a small or medium enterprise, therefore theoretical definition is provided. In applied part of the thesis are introduced relevant information sources for small and medium enterprise, selected Business Intelligence tools under the Open-source license or provided as a Service. In following chapters is described possible utilization of this analytical software for a Competitive Intelligence. In final part of the thesis is a chosen solution applied in a HF Czechforge s.r.o., which consists of Business Intelligence and Competitive Intelligence. Main contribution of this thesis is a implementation suggestion of a user friendly Business Intelligence and Competitive Intelligence, which can be helpful for the company in gaining better overview of itself and its environment at acceptable costs.

Softwaresysteme sind ein wichtiger Bestandteil in der heutigen digitalen Welt und müssen oft als fundamentales Investitionsgut von Unternehmen betrachtet werden. Deswegen benötigen solche Systeme eine betriebswirtschaftliche Sichtweise: der Wert als operatives System sowie als langfristige finanzielle Investition bezüglich zukünftiger Anforderungen. Die Grundlage jeden guten Softwaresystems liegt in dessen Architektur, dem Zusammenhang von allen Teilen und deren Beziehungen untereinander, dem inneren Aufbau und der Organisation der Teile. Der Zusammenhang zwischen guter Architektur und resultierender guter Evolutionsfähigkeit und Zukunftsfähigkeit eines Systems ist generell in den Meinungen vertreten. Jedoch liegen dazu nur wenige Literaturstellen vor, welche die Thematik tatsächlich mehr als nur empirisch aufzeigen. Diese Arbeit soll einen möglichen Weg aufzeigen, wie mithilfe eines modellbasierten Ansatzes ein kausaler und quantitiver Zusammenhang zwischen Architektur eines Softwaresystems und dem resultierenden betriebswirtschaftlichen Wert (im Sinne der Evolutionsfähigkeit) hergestellt werden kann.

<p>The purpose of this thesis is to explore what software evaluation methods are currently available that can assist organizations and companies in procuring a software solution for some particular task or purpose for a specific type of business. The thesis is based on a real-world scenario where a company, Volvo Technology Corporation (VTEC), is in the process of selecting a new intellectual property management system for their patent department. For them to make an informed decision as to which system to choose, an evaluation of market alternatives needs to be done. First, a set of software evaluation methods and techniques are chosen for further evaluation. An organizational study, by means of interviews where questions are based on the ISO 9126-1 Software quality model, is then conducted, eliciting user opinions about the current system and what improvements a future system should have. The candidate methods are then evaluated based on the results from the organizational study and other pertinent factors in order to reach a conclusion as to which method is best suited for this selection problem. The Analytical Hierarchy Process (AHP) is deemed the best choice.</p>

The purpose of this thesis is to explore what software evaluation methods are currently available that can assist organizations and companies in procuring a software solution for some particular task or purpose for a specific type of business. The thesis is based on a real-world scenario where a company, Volvo Technology Corporation (VTEC), is in the process of selecting a new intellectual property management system for their patent department. For them to make an informed decision as to which system to choose, an evaluation of market alternatives needs to be done. First, a set of software evaluation methods and techniques are chosen for further evaluation. An organizational study, by means of interviews where questions are based on the ISO 9126-1 Software quality model, is then conducted, eliciting user opinions about the current system and what improvements a future system should have. The candidate methods are then evaluated based on the results from the organizational study and other pertinent factors in order to reach a conclusion as to which method is best suited for this selection problem. The Analytical Hierarchy Process (AHP) is deemed the best choice.

There are numerous emerging companies creating interesting and often unique projects in the 21st century. These companies frequently operate in a new, rapidly changing sector. These companies may face an insufficient supply of standardized information software, capable of supporting the business. On the contrary, an individual application software (made from scratch) might not be an option for the companies due to lack of finance to fund its development. Moreover, such SW may not be suitable for companies, especially in a situation when the company starts business activities in a new field, where all the business processes, hence the software requirements, emerge after many test runs and trials. In theory, this thesis focuses on possible solutions to this problem and in practice examines one specific software solution using an example of a property management company Property Rentier s.r.o. (hereinafter PR) which offers complex management services for recreational homes and short-term rental properties, especially using an Airbnb platform. PR has currently been confronted with a decision to make, whether or not to restructure its software solution and its architecture or keep its own and merely keep expanding it. The main goal of this thesis is to analyze and summarize the current processes of the selected company, describe how it is being supported by IT/ICT and, based on these findings, evaluate and recommend further measures regarding restructuring of the companys IT systems. The thesis output is meant for the PR company as well as for any start-up companies as a supportive material which should help ease its struggle making decisions about software development or its purchase.

Requirements Engineering and Software Quality Management is nowadays considered to be one of the important parts of the software development process. This thesis deals with connecting the theoretical concept of requirements engineering and usage of functions offered by Enterprise Architect tool, which should support the requirements engineering and software quality management processes. The main goal is to propose procedures of Enterprise Architect usage during the project in such a way, which will help to raise quality of the final product. The purpose is to offer a systematic and conscious way of implementation Enterprise Architect elements into software development processes, because this tool is able to support the whole cycle of the product. The methodology was designed as a result of theoretical concept, existing requirements engineering approaches and my own experience acquired during working on projects as a business and test analyst. The contribution of the designed methodology is in bringing recommendations, practices and procedures saying how to use Enterprise Architect during the software development process in order to gain the highest possible software quality. The thesis is structured in four sections describing the appropriate theory, analyzed requirement engineering approaches, critical mistakes during this process and the methodology design.