In recent years, the number of regulations an organization needs to comply with has been increasing, and organizations have to ensure that their business processes are aligned with these regulations. However, because of the complexity and intended vagueness of regulations in general, it is not possible to treat them the same way as other types of requirements. On the other hand, the cost of being non-compliant can also be fairly high; non-compliance can cause crucial harm to the organization with financial penalties or loss of reputation. Therefore, it is very important for organizations to take a systematic approach to ensuring that their compliance with related laws, regulations and standards is established and maintained. To achieve this goal, this thesis proposes a model-based compliance analysis framework for business processes called Legal-URN. This framework is composed of four layers of abstraction linked to each other. The framework exploits the User Requirements Notation (URN) as the modeling language to describe and combine legal and organizational models. In order to model legal documents, legal statements are first classified into four classes of Hohfeldian rights, and then Hohfeldian models of the regulations and their statements are created. These models are further refined into legal goal and business process models via a domain-specific version of URN called Legal URN profile. To check the well-formedness of the models and to identify instances of non-compliance, 23 Object Constraint Language (OCL) rules are provided. In this thesis, the quantitative and qualitative analysis algorithms of URN's Goal-oriented Requirement Language are extended to help analyze quantitatively and qualitatively the degree of compliance of an organization to the legal models. Furthermore, with the help of a prioritization algorithm, the framework enables one to decide, while taking the organization goals into consideration, which non-compliant instances to address first in order to provide a suitable evolution path for business processes. In addition, to assess compliance with more than one regulation, a pair-wise comparison algorithm enables organizations to identify the similarities and conflicts among regulations and incorporate them in the models. The jUCMNav tool, an Eclipse plug-in for URN modeling and analysis, was extended to support the framework and its algorithms and rules. The thesis contributions are evaluated through a gap analysis based on a systematic literature review, a comparison with closely related work, and two case studies in the healthcare domain: one with a single regulation and realistic business processes, and a second with three additional regulations. We also identify the benefits and limitations of the framework, as well as potential extensions for future work. The Legal-URN framework provides a tool-supported, rigorous approach to compliance analysis of organizations against relevant regulations.

The topic of this diploma theses is streamlining of HW purchasing process in a software company using methods and principles of project management. Firstly, it describes the theoretical concepts of project management and change management. In the analytical part, the company and the processes are analyzed. Based on this analysis, there are concrete changes and their execution designed.

Processes are running everywhere. Understanding and analyzing business and software processes and their interactions is critical if we wish to improve them. There are many event logs generated from Information Systems and applications related to fraud detection, healthcare processes, e-commerce processes, and others. These event logs are the starting point for process mining. Process mining aims to discover, monitor, and improve real processes by extracting knowledge from event logs available in information systems. Process mining provides fact-based insight from real event logs that helps analyze and improve existing business processes by answering, for example performance or conformance questions. As the number of applications developed in a cloud infrastructure (often called Software as a Service – SaaS at the application level) is increasing, it becomes essential and useful to study and discover these processes. However, SaaS applications bring new challenges to the problem of process mining. Using the Design Science Research Methodology, this thesis introduces a new method to study, discover, and analyze cloud-based application processes using process mining techniques. It explores the applications and known challenges related to process mining in cloud applications through a systematic literature review (SLR). It then contributes a new Application Programming Interface (API), with an implementation in R, and a companion method called Cloud Pattern API – Process Mining (CPA-PM), for the preprocessing of event logs in a way that addresses many of the challenges identified in the SLR. A case study involving a SaaS company and real event logs related to the trial process of their online service is used to validate the proposed solution.

Companies working on safety-critical projects must adhere to strict rules imposed by the domain, especially when human safety is involved. These projects need to be compliant to standard norms and regulations. Thus, all the process steps must be clearly documented in order to be verifiable for compliance in a later stage by an auditor. Nevertheless, documentation often comes in the form of manually written textual documents in different formats. Moreover, the project members use diverse proprietary tools. This makes it difficult for auditors to understand how the actual project was conducted. My research addresses the project mining problem by exploiting logs from project-generated artifacts, which come from software repositories used by the project team.

Organizations that can successfully develop both radical and incremental innovations positively impact sustained competitive advantage, dramatically improving their chances of survival and success in both dynamic and stable environments (Han et al. 2001; Tushman and O'Reilly 1996). Experimentation and radical innovation are mandatory knowledge assets for competitive play in emerging markets, but efficiency and incremental innovation are essential for mature markets (He and Wong 2004; Tushman and O'Reilly 1996). The attainment of dual focus between radical and incremental innovation is challenging and calls for organizational architectures of sometimes conflicting processes, structure, and culture (cf, Tushman and O'Reilly 1996; Wind and Mahajan 1997). While prior research has investigated the structural and cultural determinants (Duncan 1976; Gibson and Birkenshaw 2004), there is a significant lack of research addressing the third major element of business processes. Without winning business processes in place that influence both exploration and exploitation, a successful portfolio mix of radical and incremental product innovations that maximize customer value and benefits will not be fully realized, and firm performance will suffer. Through core business processes, marketing's role and influence is significant in increasing customer value creation in the resulting product innovations. By mapping the "inside-out" and "outside-in" processes of a market-driven organization (Day 1994) into the Srivastava et al. (1999) core business process framework, this dissertation develops and tests a model of business process influence on dual focus in innovation strategies in the context of the high technology manufacturing environment. Each of these processes is critical in generating maximum customer value and is an explicit input into strategic choices and decisions (Srivastava et al. 1999). Specifically, it is argued and proposed that the Product Development Management (PDM) process, comprised of the processes of market experimentation, technology monitoring, and technology competence, predominantly influences exploration while the Supply Chain Management (SCM) process, comprised of the processes of channel bonding and quality process management, predominantly influences exploitation. The Customer Relationship Management (CRM) process, encompassing the processes of lead user collaboration, competitor benchmarking, and current customer knowledge process, acts as a moderator to add dual focus to these extremes by interacting with PDM processes to enhance exploitation and with SCM processes to enhance exploration. Furthermore, it is proposed that firms successfully achieving a dual focus have greater firm performance than firms entrenched in either extreme. Hypotheses were tested with data collected from a nationwide sample of high technology manufacturers. The results largely supported the main effect hypotheses of the PDM processes and SCM processes on exploration and exploitation. Additionally, the hypothesis of a positive interaction between exploration and exploitation on firm performance was also supported, however no visible support was garnered for the moderating impacts of CRM processes on PDM and SCM processes as hypothesized. Post hoc analyses were performed, bringing additional insight into dual focus based on the successful implementation of opposing businesses processes. Specifically, dual focus firms were shown to have multiple processes in place that impact both types of innovation strategies and that these firms implement these processes to a greater extent than those firms operating in the more extreme positions. Academic and managerial implications are discussed, as well as study limitations and exciting future research directions.

Die Standardisierung von Geschäftsprozessen ist ein innovativer Ansatz zur Steigerung der Wettbewerbsfähigkeit von Unternehmen. Die vorliegende Arbeit hat dazu die Entwicklung einer Methode zum Gegenstand. Dabei wird zunächst ein Instrument entwickelt, mit dessen Hilfe Prozesse auf Standardisierbarkeit überprüft werden können. Standardisierbare Prozesse werden im Anschluss auf elementarer Ebene auf Vielfalt untersucht, mit dem Ziel ausschließlich positive Vielfalt in Prozessen zuzulassen. Die entwickelten Instrumente und erforderlichen Aktivitäten zur Standardisierung von Prozessen werden in Form von Methodenfragmenten beschrieben und stellen in der Summe die Methode zur Prozessstandardisierung dar.

Business process analysis and integration are key endeavours for today's enterprises. Recently, Web services have been widely adopted for the implementation and integration of business processes within and across enterprises. In this dissertation, we investigate the problem of enabling the analysis of service interactions, in today's enterprises, in the context of business process executions, and that of service integration. Our study shows that only fraction of interactions in the enterprise are supported by process-aware systems. However, enabling above-mentioned analyses requires: (i) a model of the underlying business process to be used as a reference for the analysis, and (ii) the ability to correlate events generated during service interactions into process instances. We refer to a process model and the corresponding process instances as a "process view". We propose the concept of process space to refer to all process related information sources in the enterprise, over which various process views are defined. We propose the design and development of a system called "process space discovery system" (PSDS) for discovering process views in a process space. We introduce novel approaches for the correlation of events into process instances, focusing on the public processes of Web services (business protocols), and also for the discovery of the business protocol models from the process instances of a process view. Analysis of service integration approaches shows that while standardisation in Web services simplifies the integration in the communication level, at the higher levels of abstractions (e.g., services interfaces and protocol models) services are still open to heterogeneities. We characterise the mismatches between service interfaces and protocol specifications and introduce "mismatch patterns" to represent them. A mismatch pattern also includes an adapter template that aims at the resolution of the captured mismatch. We also propose semi-automated approaches for identifying the mismatches between interface and protocol specifications of two services. The proposed approaches have been implemented in prototype tools, and experimentally validated on synthetic and real-world datasets. The discovered process views, using PSDS, can be used to perform various analyses in an enterprise, and the proposed adaptation approach facilitates the adoption of Web services in business process integration.

Business process analysis and integration are key endeavours for today's enterprises. Recently, Web services have been widely adopted for the implementation and integration of business processes within and across enterprises. In this dissertation, we investigate the problem of enabling the analysis of service interactions, in today's enterprises, in the context of business process executions, and that of service integration. Our study shows that only fraction of interactions in the enterprise are supported by process-aware systems. However, enabling above-mentioned analyses requires: (i) a model of the underlying business process to be used as a reference for the analysis, and (ii) the ability to correlate events generated during service interactions into process instances. We refer to a process model and the corresponding process instances as a "process view". We propose the concept of process space to refer to all process related information sources in the enterprise, over which various process views are defined. We propose the design and development of a system called "process space discovery system" (PSDS) for discovering process views in a process space. We introduce novel approaches for the correlation of events into process instances, focusing on the public processes of Web services (business protocols), and also for the discovery of the business protocol models from the process instances of a process view. Analysis of service integration approaches shows that while standardisation in Web services simplifies the integration in the communication level, at the higher levels of abstractions (e.g., services interfaces and protocol models) services are still open to heterogeneities. We characterise the mismatches between service interfaces and protocol specifications and introduce "mismatch patterns" to represent them. A mismatch pattern also includes an adapter template that aims at the resolution of the captured mismatch. We also propose semi-automated approaches for identifying the mismatches between interface and protocol specifications of two services. The proposed approaches have been implemented in prototype tools, and experimentally validated on synthetic and real-world datasets. The discovered process views, using PSDS, can be used to perform various analyses in an enterprise, and the proposed adaptation approach facilitates the adoption of Web services in business process integration.

The topic of the thesis is an analysis of selected business processes in the company XY, which is engaged in providing employee benefits and catering. The issue of business processes and their optimization is recently very topical issue and is dealt with more organizations. The main objective of this thesis is to analyze the current condition of selected business processes at the customer service center company XY, for a purpose of identify their possible shortcomings. Subsequently, the author of the work proposed possible solutions that contribute to optimizing selected processes. Contribution work consists mainly in analyzing selected processes and propose possible solutions to the identified shortcomings. The theoretical part deals with the explanation of basic concepts relevant to the understanding of the issues, comparing two basic approaches management of the organization and introduction of basic methodologies, techniques and notations used for modeling business processes. The practical part is an actual analysis of selected business processes, the author of the work area is restricted to the customer service center XY. And then the possible solutions identified shortcomings.

This Master’s thesis deals with the analysis and optimization of the order lifecycle process at a company providing comprehensive ICT services. Theoretical basis for analyzing and optimizing business processes is described in the first part. The second part of the thesis is focused on the analysis of the order lifecycle process, in the context of other business processes and organizational and management structures deriving from the business strategy. A description of existing ICT resources to support the process is also included. The solution proposal of the work presents possible ways to optimize the process and its software support.