Submitted by Daniella Sodre (daniella.sodre@ufpe.br) on 2015-03-09T13:01:43Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) TESE Celio Santana.pdf: 3246716 bytes, checksum: fed6ad56ad971be5c5b806d148b9a8c9 (MD5) / Made available in DSpace on 2015-03-09T13:01:43Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) TESE Celio Santana.pdf: 3246716 bytes, checksum: fed6ad56ad971be5c5b806d148b9a8c9 (MD5) Previous issue date: 2012-06-18 / Em 2009 a Associação para Promoção da Excelência do Software Brasileiro (SOFTEX1) publicou uma pesquisa indicando que 96% das empresas de software brasileiras eram pequenas e possuíam até 20 pessoas. Ainda que estas empresas empregassem 55,3% de toda mão de obra da área, elas respondiam por apenas 19% do faturamento do setor e por menos de 1% das exportações de software. A conclusão do diagnóstico aponta que essas empresas precisavam passar por reestruturações em seus processos para aumentar sua competitividade. Algumas dessas empresas buscaram essa melhoria partindo para programas de certificação de qualidade tais como o CMMI e MPS.BR. Este trabalho propõe avaliar a utilização de metodologias ágeis como direcionador de programas de melhoria de processo, com o objetivo de atingir níveis de maturidade em avaliações CMMI nível dois e MPS.BR nível F. Uma contribuição deste trabalho é gerar evidências empíricas sobre a adoção de métodos ágeis como política de melhoria de processo em empresas de vida real no Brasil. Assim, esta pesquisa foi realizada para responder as seguintes questões de pesquisa: QP1 –É possível executar programas de melhoria de processo de software baseados em métodos ágeis com o objetivo de certificação CMMI nível dois e MPS.BR nível F? QP2 – Quais os benefícios observados por estas organizações ao se adotar a melhoria de processo baseada em métodos ágeis? E em longo prazo? QP3 – Como a melhoria de processo ágil está relacionada à melhoria de processo prescritivaadotada pelo CMMI e MPS.BR. Esta tese resume quatro anos de pesquisa em oito pequenas e médias empresas Brasileiras. Os métodos utilizados para a pesquisa foram: (i) estudo de caso baseado em avaliações de 3º pessoa registradas em planilhas para responder a QP1; (ii) surveys e (iii) teoria fundamentada em dados foi utilizada para responder as questões QP2 e QP3.

Made available in DSpace on 2014-06-12T15:57:17Z (GMT). No. of bitstreams: 2 arquivo3178_1.pdf: 2284280 bytes, checksum: f355230864026f0ced9535d89e5b2f39 (MD5) license.txt: 1748 bytes, checksum: 8a4605be74aa9ea9d79846c1fba20a33 (MD5) Previous issue date: 2008 / A Melhoria de Processos de Software (MPS) tem se mostrado, na prática, uma abordagem viável e eficiente para a melhoria das organizações. Contudo, a adoção da MPS envolve inúmeros desafios e dificuldades, os quais contribuem para que várias iniciativas de adoção da MPS acabem fracassando. A MPS baseada em modelos da qualidade (model based software process improvement) com níveis fixos de maturidade, não atendem a diversidade de empresas da indústria de software. A MDPEK têm se apresentado como uma forma alternativa e bastante promissora para a adoção de MPS. Na melhoria dirigida a Perfil de Capacidade de Processo (PCP) os processos a serem melhorados não estão prefixados, estes devem ser definidos de acordo com os objetivos, estratégias e contextos de negócio das organizações. No contexto das empresas dirigidas a evolução de produtos de software, é bastante nítida a dificuldade em implantação dos modelos da qualidade baseados em níveis pré-fixados de maturidade. Muito embora, os benefícios obtidos com adoção destes modelos são reconhecidos. Este tipo de empresa apresenta características particulares que dificultam a adoção da MPS de forma tradicional. Esta dissertação aplica os conceitos da MDPEK para a definição de um PCP, baseado no CMMI, e direcionado ao domínio específico das empresas dirigidas à evolução de produto de software. A abordagem PRO2PI é utilizada como referência para guiar a execução das atividades de definição do PCP. O qual é proposto tomando como base as observações e estudos realizados em um grupo de oito empresas de dirigidas à evolução de produto de software, e posteriormente validado em duas empresas que aplicaram a MPS e foram, recentemente, avaliadas no nível 2 de maturidade do CMMI

This thesis deals with the issue of process optimalization in the field of test discipline which is a fundamental part of software development. An approach providing improvement of test processes is applied in the environment of a test department in a selected company. Concept of raising process capability and maturity presented in CMMI model is used for this purpose. The first goal of the thesis is a provision of theoretical background devoted to software testing, process approach and capability and maturity models, that will accommodate enough with the clarity of the document text, as well as to provide insight into the whole subject. Theoretical interpretation will be compiled using on-line resources available for free, author's bachelor thesis and facts obtained through the studies and from educational materials. Attention will be focused on the definition of important facts and mutual relationship between the areas of interest. Description of initial state, changes carried out and current state of organizational structure, processes and documentation in the test department of the company was selected as a following goal. Process models consisting of diagrams, description tables and textual characteristics of identified processes will be created. Structure of documentation and of its parts will be accentuated through the description of documentation state and changes, furthermore a chronological sequence of taking the documents into practice and explanation of its importance in testing will be present. In order to offer a comprehensive view, a description of organizational structure and department member's competence will be available. As the last goal, arrangement proposal to obtain a higher process maturity and further improvement of documentation and organizational structure was chosen. Process areas and recommendation related to the processes of test discipline will be selected from the CMMI model. The selected content will be interpreted as to form a partial steps for direct use in test department. Appropriate sequence of the steps will also be set to serve well the purposes of the department. Beyond the scope of arrangement proposal, separate recommendations in areas of organizational structure, processes and documentation will be present. The thesis summarizes key facts about and arrangements made in organizational structure, processes and documentation of the test department in the selected company in the period of last two years. The contribution lies further in the creation of so far absent process models of the test department which capture the form of test processes in two points in time, and especially in the complete arrangement proposal aiming to raise process maturity and optimize organizational structure and documentation.

The topic of the thesis focuses on the implementation and optimization of project methodology in the IT company. Introductory part of the thesis analyzes two project methodologies using some specific criteria and their suitability of application in the IT company. Next part consists of several analysis of current state project methodology in the IT company. The analysis was based on SWOT, CMMI and survey methods. Its outputs are used for the main part of the thesis afterwards. This segment consists from new design concept and the various part of the new project methodology in the IT company. Finally the thesis verifies proposed principles in practice on a pilot project, which brings recommendations for following implementation.

This diploma thesis focuses at first on COBIT and CMMI for Development methodics from a software project management support point of view. Based on those methodics is a current state of processes and software support analysis performed in unmentioned real IT company and list of necessary changes is created. This thesis also contains overview of chosen open-source tools supporting project management and describes benefits of using them in combination. Crucial part is about implementation of those selected tools, changes performed in processes and in current tailor made application. Before and after changes is process maturity state assigned based on used methodics. At the end is described verification of achieved results based on pilot operation of updated processes, and new or updated software tools for its support.

The theme of this thesis is the IT infrastructure in enterprises in the Czech Republic. Nowadays IT infrastructure exists in all companies which are trying to succeed in the competition. Outputs (services) of IT infrastructure should be monitored and managed so the company could most effectively support their core processes. For monitoring and man-agement processes can be used a variety of tools designed for management of information systems. This work deals with the evaluation of the level of IT infrastructures service man-agement. The aim of this thesis is to assess the level of IT infrastructure services manage-ment in the selected company. This work establishes methods showing appreciation of IT infrastructure service level that is applicable in all companies, regardless of their orientation. In conclusion, the methodology is tested on a real company from the IT environment.

The thesis focuses on the selection and design of using project management methodology in a small IT company. The company develops enterprise software and deals with many problems that lead to frequent failure to comply with deadlines and cost overruns on projects. The theoretical part deals with the analysis of a range of approaches and "best practices" for implementation of the project management methodology into the organization. The analysis of these materials is then the basis for creating my own framework of recommended procedures for implementing project management methodology into the organization. The theoretical part also contains characteristics of the most widely used project management methodology. There are two objectives in the theoretical part - analysis of approaches and best practices for the implementation of the project management methodology into the organization and creating a framework of recommended procedures for implementing the methodology into the organization. The practical part has three objectives and starts with analysis of the current state of the small IT company from the perspective of project management. This analysis is the first objective of the practical part. To achieve this objective, several analytical methods were used, alongside with the measurement of the maturity of processes using CMMI models. The second objective of the practical part is the comparison and selection of a suitable methodology for project management of the small company according to selected criteria. To select the appropriate project management methodology are used two approaches - empirical and simplified selection. The final objective of the thesis is the application of the framework of recommended procedures for establishing the project management methodology into the organization.

The aim of this thesis is to carry out analysis of methods of evaluating project management maturity, to use a selected method on a specific company, and to propose appropriate arrangements in order to improve the level of project management in the selected company. The thesis deals with important terms such as project, and project management. The next part contains the analysis of methods of evaluating project management maturity. From these methods, the author chose the CMMI model, applied it to a specific company, and proposed specific arrangements.

This thesis deals with the general mapping and describing the project of the implementation of changes in the process of Change Management in insurance company Česká pojišťovna with the final evaluation including a final report and analysis of important moments. From this project was obtained various outputs, which together with the final evaluation are compared with procedures reported in the theoretical background (IPMA;, Methodology of Project Management of Česká pojišťovna). The conclusion is devoted to determining the level of maturity of the Change Management process after the conclusion of the project. The thesis includes pictures, diagrams, tables and graphics processing data needed for clarity.

The diploma thesis deals with an establishment of the agile and project management implementation model in a software development. Thesis analyzes these approaches in a software development team of an international organization and presents a solution of their usages in a process improvement defined by the CMMI model in selected processes areas.