This thesis on the topic "Insurance of pilots and cabin crew" deals with one of the professional groups of insured which in this case are pilots and cabin crew - the frontline staff on board of a commercial aircraft. It characterizes risks associated with these types of profession and possible ways of their elimination by insurance with a particular focus on health and travel insurance. The last chapter of this work also analyzes an offer of travel insurance suitable for pilots and cabin crew and it refers to exceptions from insurance claims related to the performance of these jobs.

Inledning Yrket som kabinanställd inom flyget präglas av serviceanda och ansvar för passagerares säkerhet. Arbetsmiljön innebär fysiska påfrestningar vad gäller till exempel kabintryck och låg syrenivå. Mat och måltider intas under olika tider på dygnet och infaller sällan på normala måltidstider. Kabinpersonalens måltider regleras av regler, avtal och policyer rörande arbetstidens längd. Syfte Syftet var att undersöka kabinpersonalens måltider under arbetstid, med fokus på riktlinjer och policyer samt hur de kabinanställda upplevde maten och måltiderna. Material och Metod Efter en inledande litteraturgenomgång genomfördes semistrukturerade intervjuer med personalchefen för ett flygbolag i Sverige samt med VD:n för det företag som levererar mat till de kabinanställda inom detta specifika flygbolag. Därefter genomfördes en enkätundersökning bland kabinanställda i Skandinavien. Resultat Studien visade att maten och måltiden hade stor betydelse för kabinpersonalens arbete och välmående. Från flygbolagets och matföretagets sida fanns en intention att ge kabinpersonalen tillräckligt med tid för att äta och en välbalanserad kost utifrån fackliga avtal om varm mat. I intervjuerna framkom dock att maten inte var näringsberäknad. Enkätsvaren angav att gillandet var lågt vad gäller kabinpersonalens mat, därför medtogs hellre egen mat. Många upplevde också riktlinjer och policyer för maten som oklara och att dessa i vissa fall saknades. Slutsatser Det fanns få riktlinjer och policyer för kabinanställdas mat- och måltidssituation. Detta ledde istället till att informella riktlinjer skapades. Måltidsmiljön upplevdes som stressig och få upplevde att kabinpersonalens mat tillgodosåg deras behov, varken sensoriskt eller näringsmässigt. Ändå önskade många att arbetsgivaren regelbundet skulle tillhandahålla personalmat. / Introduction The cabin crew profession is characterized by a spririt of service and responsibility for the safety of passengers. The work environment involves certain physical strain such as cabin pressure and lack of oxygen. Meals are consumed during different times of the day and rarely occur at normal meal times. The meals of the cabin crew are regulated by guidelines, agreements and policies regarding working hours. Purpose This study was conducted to investigate the cabin crew meals during working hours, with focus on guidelines and policies and how the cabin employees experience the food and the meal environment. Methodology After an initial literature review, a personel manager of a Swedish airline company and the CEO of the food company that provides the airline company with food, were interviewed using semi-structured inteviews. Then a survey was conducted among cabin crew in Scandinavia. Results The study showed that food and meals were of great importance for the work of the cabin crew and for their well-being. There was an intention, from the airline company and the food company, to provide the cabin crew with time enough to eat and with a well-balanced diet based on union agreements on hot food. The interviews revealed that the crew food was not nutrition calculated. The survey indicated that the liking of the provided crew food was low, hence the cabin crew bring their own food. Many of the participants experienced food guidelines and policies as unclear and in some cases as non-existing. Conclusion There were few guidelines and policies for the cabin crew food and meal situation. However informal guidelines balanced the absence of formal regulations. The meal environment was perceived as stressful and few experienced that the crew food met their needs, neither sensory or nutritionally. Even so, many wanted the employer to regularly provide crew food.

À bord des aéronefs de transport commercial, lorsqu’un passager est victime d’un arrêt cardio-respiratoire, les membres d’équipage de cabine, appelés « PNC » (Personnel Navigant Commercial) dans la terminologie aéronautique, interviennent comme tout secouriste en initiant la chaîne de survie afin d’améliorer le pronostic vital de ce dernier. Dotés d’une formation très sérieuse et périodiquement mise à niveau, les PNC sont capables de prendre en charge des situations d’urgence médicales et de donner les premiers secours liés aux urgences potentielles, aux états de malaise, ainsi que ceux liés aux circonstances et à un environnement particulier. La réanimation cardio-pulmonaire, tâche exceptionnelle et rare en vol, génère le plus fréquemment des émotions négatives ainsi que du stress auprès des PNC. Cette recherche aborde le stress des membres d’équipage de cabine dans la prise en charge d’une réanimation cardio-pulmonaire en vol selon une approche psychologique et plus singulièrement celle en relation avec la théorie transactionnelle de Lazarus et Folkman (1984) dont l’évaluation cognitive et les « copings » des individus occupent une place centrale. Élaborée à partir d’un recueil de données construit par entretiens semi-directifs auprès d’un groupe de 32 PNC volontaires exerçant leur profession sur des aéronefs de petite capacité de transport passagers, elle se propose d’identifier les facteurs influençant le stress des PNC selon une perspective synchronique. Aussi, afin de cerner le plus d’explication possible de la variance du stress, nous avons pris en compte deux variables personnelles, l’expérience professionnelle et le lieu de contrôle des sujets. Les résultats indiquent que plusieurs facteurs peuvent prédire ou influencer l’état de stress des PNC. Ils montrent une relation significative entre le lieu de contrôle des sujets, l’évaluation cognitive de la situation aversive, le lieu de prise en charge de la victime en arrêt cardiaque et l’état de stress des PNC. Ainsi, les sujets « internalistes » évaluant la situation aversive comme un défi et développant des stratégies d’ajustement centrées sur les problèmes sont les moins stressés. Par ailleurs, le milieu aéronautique augmente l’état de stress des PNC en raison de la forte responsabilité morale envers la victime-passager, du confinement de la cabine, du délai de la mise en œuvre du quatrième maillon de la chaîne de survie ainsi que de la ressource sociale limitée en vol. Enfin, l’amélioration de la formation en premiers secours peut aider les PNC à mieux appréhender cette situation d’urgence en vol. / On board commercial transport aircraft when a passenger suffers from a cardiac arrest, the cabin crew members, called "PNC" (Personnel Navigant Commercial) in aviation terminology, act as any rescuer by initiating survival chain to improve the prognosis of the victim. With a very serious training and periodically upgrade, cabin crew members are able to handle medical emergencies and first-aid related to potential emergencies, discomfort states as well as those related to a circumstance and a particular environment. Cardiopulmonary resuscitation, exceptional and rare task in flight, generates the most frequent negative emotions and stress from cabin crew members. This research deals with the stress of cabin crew members in the management of a cardiopulmonary resuscitation in flight using a psychological approach and particularly the related transactional theory of Lazarus and Folkman (1984) in which appraisal and coping are central. Developed from a data collection built by semi-structured interviews with a group of 32 cabin crew members volunteers flying on small passenger carrying capacity aircraft, it aims to identify the factors influencing their stress in a synchronic perspective. Also, in order to identify the most possible explanation for the variance of stress, we took into account both personal variables such as professional experience and locus of control of the subjects.The results indicate that several factors can predict or influence the cabin crew members’stress. They show a significant relationship between the subject’s locus of control, appraisal of aversive situation, place of management of the victim in cardiac arrest and the stress of the cabin crew members. Thus, « internalist » subjects who assess the situation as a challenge and develop strategies focused on the problems are less stressed. Furthermore, the aviation industry increases the stress state of the cabin crew because of the strong moral responsibility to the victim-passenger, confinement of the cabin, the period of the implementation of the fourth link in the chain of survival (medicalized CPR) and the limited social resource in flight. At last, the improvement of first-aid training can help cabin crew members to manage better this specific situation on board.