Thesis (MTech (Management))--Cape Peninsula University of Technology, 2005 / This study illustrates the practical value of incorporating the assessment of data obtained from surveys conducted on tourists' views of current service offerings at eating establishments. The findings from such surveys can assist tourism and the hospitality industry managers to identify priorities for product and service improvements. In essence, the research report examines how tourists (both domestic and foreign) make the choice of an eating establishment. It also examines how greater understanding of user-satisfaction (tourists) with the hospitality products or services may improve planning for the development of these service offerings. In order to conceptualise the research problem, a review of literature is provided of selected aspects of visitors perceptions in the Cape Metropolitan region. Moreover, these aspects (facilities for children, persons with disability, special attention for pensioners, African dishes on offer) are also considered based on the argument that the views of visitors on current service offerings should be given far more prominence than generally occurs at present. The survey of two hundred tourists was conducted during the peak holiday season of December 2004 to January 2005 in the Cape Metropolitan region of South Africa. The survey examined views and perceptions of visitors about a range of services at eating establishments. Survey results reported selected aspects of satisfaction or dissatisfaction with the services of eating establishment in the Cape Town city centre, Waterfront and Camps Bay. The researcher concludes that current service offerings at eating establishments in the Cape Metropolitan region do little to accommodate visitors whose primary reasons for visiting are to experience the South African food and wine, especially cultural-specific foods, as well as accommodating the needs of disabled visitors, children and old age pensioners. The implications of the findings will assist relevant authorities to help enhance service offerings.

В магистерской диссертации проводится лингвокультурологический анализ названий заведений общественного питания крупных городов Китая – Пекина, Шанхая и Харбина. В работе выявлены группы эргонимов, выполняющих информативную и прагматическую функции. Определено, что в Китае чаще используются информативно нагруженные эргонимы, которые указывают на род деятельности заведения или тип кухни, которую заведение предлагает своим посетителям. В классе эргонимов, выполняющих прагматическую функцию, выделены номинации ассоциативного характера, объединенные общей позитивной направленностью; семантикой родственных связей и дома, а также использованием цифр, обладающих положительной символикой. / The master's thesis provides a linguistic and cultural analysis of the names of public catering establishments in major cities of China – Beijing, Shanghai and Harbin. The paper identifies groups of ergonyms that perform informative and pragmatic functions. It is determined that informatively loaded ergonyms are more often used in China, which indicate the type of activity of the institution or the type of cuisine that the institution offers to its visitors. In the class of ergonyms that perform a pragmatic function, associative nominations are highlighted, united by a common positive orientation; the semantics of family ties and home, as well as the use of numbers with positive symbols.