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The aim of this study was to gain a greater understanding of what social workers perceive to be mentally demanding and emotionally challenging work, and which strategies they use to handle it. I chose to interview six social workers, three of them had long experience of social work, and three of them had worked for less than a year. The justification for this choice wasthat I wanted to interview people with different experience of social work over time, to be able to see possible differences in what was perceived as mentally demanding and emotionally challenging work, and how it was handled. The social workers were interviewed with a semi structured interview manual. The results showed that the organization of the social service is not fitted to the work that social workers execute. This means that what is perceived as mentally demanding and emotionally challenging work largely depends on this. Experience of the profession does not necessarily affect what is perceived as mentally demanding and emotionally challenging work. However, longer work experience seems to benefit a social workers choice of strategies. This means that mentally demanding and emotionally challenging work in some cases is better handled by social workers with longer experience of the profession. The organization of the workplace can also affect which coping strategies that are being used, for example is time for reflection during working hours beneficial for the employees.

Brazilian public institutions are facing recovery actions to encourage a greater appreciation of its human resources through the development of new organizational policies. Even with all this development, there is still a lack of quantitative information updated, when available, present difficult concepts comparisons difficult. On the other hand, the relationship between job satisfaction and performance has attracted much attention throughout the history of industrial and organizational psychology. Many researchers believe that there is a causal relationship between satisfaction and performance, empirical studies, however, has not confirmed whether or not this relationship. This study aims to determine the impact of factors. The determinants of job satisfaction on the performance of individual server‟s administrative staff of a federal institution of higher education. The analysis was conducted through questionnaires server administrative staff of the Federal University of Santa Maria - UFSM in Santa Maria / RS, randomly, in its various sectors. The present study was carried out taking as basis the questionnaire developed by Valle (2007) and rotated with the method PLS Path Modeling (PLS-PM). The results of the study indicate the latent variable Challenging Work as primarily responsible for the performance perceived by the server. The low coefficient of determination suggests that the determinants of job satisfaction have little impact on the performance perceived by the Institution's servers. These results corroborate previous studies. / As instituições públicas brasileiras estão voltadas para ações em busca de uma maior valorização de seus recursos humanos, por meio do desenvolvimento de novas políticas organizacionais. Mesmo com todo esse desenvolvimento, ainda há uma carência de informações quantitativas atualizadas que, quando disponíveis, apresentam conceitos difíceis dificultando comparações. Por outro lado, a relação entre satisfação no trabalho e o desempenho tem atraído muita atenção ao longo da história da psicologia industrial e organizacional. Muitos pesquisadores acreditam que exista uma relação causal entre satisfação e desempenho, os estudos empíricos, entretanto, ainda não confirmaram a existência ou não dessa relação. Este trabalho tem como objetivo verificar o impacto dos fatores. Os determinantes da satisfação no trabalho sobre o desempenho individual dos servidores técnico- administrativos de uma Instituição Federal de Ensino Superior. A análise foi realizada por meio de questionários aplicados em servidores técnico-administrativos da Universidade Federal de Santa Maria - UFSM, em Santa Maria/RS, de forma aleatória, em seus diversos setores. O presente estudo foi realizado tomando-se por base o questionário desenvolvido por Valle (2007) e rodados com o método PLS Path Modeling (PLS-PM). Os resultados obtidos no estudo apontaram para a variável latente Trabalho Desafiador como principal responsável pelo desempenho percebido pelo servidor. O baixo coeficiente de determinação do modelo sugere que os fatores determinantes de satisfação no trabalho têm pouco impacto no desempenho percebido pelos servidores da Instituição. Estes resultados corroboram com estudos realizados anteriormente.