Thesis (doctoral)--Universität Breslau, (1928?). / Includes bibliographical references (p. [5-7]).

Thesis (M.A.)--University of Detroit, 1958. / Includes bibliographical references (p. 52-54).

Thesis (Ph. D.)--University of Wisconsin--Madison, 1963. / Vita. Typescript. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 237-242).

Thesis, PlanB (M.S.)--University of Wisconsin--Stout, 1999. / Includes bibliographical references.

A study on assessing communication challenges between clerks and deaf patients at Nelson Mandela Academic Hospital was conducted in 2010. The aim was to assess the existence of communication challenges, possible reasons and solutions to these. The literature reviewed identified a gap in the knowledge of communication between staff and deaf patients. A health systems’ study was conducted using a descriptive, cross sectional survey. The study population was made up of 33 clerks who worked at the registration and records area and deaf patients who stayed at Efata and received health services from the hospital. All clerks were interviewed and a random sample of 106 deaf patients was estimated using Epidat statistical software. Self administered questionnaires were used for data collection. Results confirmed the existence of communication challenges between the two groups. A majority of clerks were not trained in Sign Language. They used a combination of methods to communicate with deaf patients, and few clerks could use Sign Language. The patients also used a combination of methods due to the frustration of not having a common method of communication with clerks. The findings clearly showed that there are communication challenges between the two groups and Sign Language needed to be introduced to clerks in order to accommodate deaf patients. Further research may be done on all healthcare providers and to all deaf patients in the region served by Nelson Mandela Academic Hospital, and this could have a positive impact on the quality of service offered by the hospital to the deaf community.

The focus of the thesis is on a comparison of management job descriptions with accounts of knowledge and skill requirements in clerical work, using a set of eleven dimensions. Three jobs occupied by women are investigated. The organizations vary from a small, private-interest office to a large public bureaucracy. Case one is an administrative clerk from a trade association. The second case is a clerk-stenographer from a planning department of a municipality. The final case is an accounts payable clerk from a linen supply company. Data for analysis come from interview and observation records. The emphasis of the investigation is on the ingenuity with which these employees carry out their work. It was found that the clerks require more skills than are officially recognized. In all cases management underestimated the skills required, and the contribution the women make to the organization. Official job descriptions are a product of rationalistic practices, and yet it is argued that they are also expressions of patriarchal ideology. / Arts, Faculty of / Anthropology, Department of / Graduate

Thesis (Ph.D.) -- La Trobe University, 2004. Submitted to the School of Social Sciences, Faculty of Humanities and Social Sciences. / Includes bibliographical references (leaves 283-294). Also available via the World Wide Web.

The problem with which this study is concerned is that of constructing a system of selection and human resource development for small retailers of apparel and accessories. The study has a twofold purpose. The first is to determine the extent to which organized selection and training practices exist in small apparel and accessory retailing establishments, and the general attitude which small retailers of apparel and accessories express toward the value of selection and training functions. The second is to construct a practical system which can be used in small apparel and accessory retailing establishments.

For recent years domestic economy is going down and down. From early 1990¡¦s growing competitiveness caused by the openings of many new banks in the limited financial market lowers the profitability of banks. Moreover, the amount of over-due loan is increasing because of poor loan quality, moving-out of traditional industries and increasing unemployment rate. Under the impact of dramatic change of circumstances, the stress which clerks now under is growing. Former days the position of clerks is thought to be stable and well paid. Nowadays clerks, however, are under the threat of being laid-off and various uncertainties and apt to tiredness of job. Present investigation is trying to find out stress source of clerks. The relation between stress source with burnout and working attitude is also investigated to find out ways of releasing pressure, decreasing burnout and building-up good working attitude. Present investigation was accomplished through questionnaires. Major findings are the following: 1.Among the job characteristics, burnout is decreased with increasing working autonomy and task identity; increasing the skill variety, task significance and working feedback can prevent from decreasing professional efficacy in the burnout category. 2.Regarding role stress, increasing confliction, ambiguity, over-load (quantitative) and over-load (qualitative) tend to increase emotion exhaustion in the burnout category; increasing ambiguity enhances decreasing professional efficacy in the burnout category. 3.Maintaining better relationship with supervisor, colleague, subordinate and organization can restrain emotion exhaustion and professional efficacy decrease in the burnout category. 4.Regarding personality, emotion exhaustion and professional efficacy decrease in the burnout category can be decreased by type-A personality. 5.From aspect of job characteristics, service attitude can be improved by increasing working autonomy, task identity, skill variety, task significance and working feedback; resigning intention can be restrained by increasing working autonomy. 6.Regarding role stress, increasing ambiguity makes service attitude more poor; resigning intention is enhanced by increasing confliction, over-load (quantitative) and over-load (qualitative). 7.Maintaining better relationship with supervisor, colleague, subordinate and organization can enhance better service attitude; resigning intention is restrained. 8.Increasing emotion exhaustion in the burnout category enhances resigning intention. 9.Service attitude becomes poorer by more professional efficacy decrease. 10.Regarding stress source job characteristics, role stress and personal relationship have outstandingly direct effect on emotion exhaustion and professional efficacy decrease in the burnout category; burnout has distinctively direct effect on service attitude and resigning intention in the working attitude category. 11.From aspect of service attitude, task identity and task significance in the job characteristics category have mediating effect on burnout; As to resigning intention, working autonomy in the job characteristics category has mediating effect on burnout. 12.Burnout has mediating effect between roll stress and working attitude; from aspect of service attitude, there is no mediating effect between roll stress and burnout; from aspect of resigning intention, roll stress has mediating effect between roll conflict and burnout. 13.Burnout has mediating effect between personal relationship and working attitude; from aspect of service attitude, personal relation has mediating effect between relation with supervisor and burnout; from aspect of resigning intention, personal relation has no mediating effect between relation with supervisor and burnout. 14.Burnout has mediating effect between personality and working attitude; from aspect of service attitude, there is no mediating effect between Type-A personality and burnout; from aspect of resigning intention, there is mediating effect between Type-A personality and burnout.

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