Thesis (Ph. D.)--University of Oregon, 2000. / Typescript. Includes vita and abstract. Includes bibliographical references (leaves 88-93). Also available for download via the World Wide Web; free to University of Oregon users.

Thesis (M.S.)--Boston University / This thesis examines the relationship between advertising agencies and clients with special emphasis on expenditures for advertising, the nature of services, the selection of an agency by a client and of a client by an agency, and improvement of agency-client relations. A questionnaire was developed which would embrace some of these areas. The questionnaire was mailed to three hundred advertising agencies and 300 clients were selected from the September 1959 Agency List. The clients were not the clients of the agencies selected. Results from the questionnaire are used throughout the thesis to help explain some of the problems of agency-client relations. The introduction to the thesis defines and explains the role and the purpose of advertising in society. Then Chapter I discusses the organization and purpose of the advertising agency with an explanation of each of the departments within an agency. Each department within the agency represents a service which that agency offers to its clients. A discussion of advertising expenditures is found in Chapter II. There was some discrepancy between the views of the agencies and the clients on this matter. The agencies, being more optimistic than the clients about future expenditures for advertising, agree with industry executives.[TRUNCATED]

Thesis (Ph. D.)--Victoria University (Melbourne, Vic.), 2009. / Includes bibliographical references.

Thesis (Ph. D.)--University of Wisconsin, 1965. / Typescript. Vita. eContent provider-neutral record in process. Description based on print version record. Includes bibliography.

Thesis (Ph.D.)--York University, 2008. Graduate Programme in Administration. / Typescript. Includes bibliographical references (leaves 155-170). Also available on the Internet. MODE OF ACCESS via web browser by entering the following URL: http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&res_dat=xri:pqdiss&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&rft_dat=xri:pqdiss:NR51725

Thesis (Ph. D.)--University of Missouri-Columbia, 1999. / Typescript. Vita. Includes bibliographical references (leaves 42-45). Also available on the Internet.

Thesis (Ph. D.)--University of Missouri-Columbia, 1999. / Typescript. Vita. Includes bibliographical references (leaves 42-45). Also available on the Internet.

Thesis (Ph. D.)--University of Washington, 2006. / Vita. Includes bibliographical references (leaves 86-90).

Contentious interactions may arise between a tax professional and client upon a disagreement over a tax position. In an increasingly competitive tax return preparation market, these contentious interactions represent a significant threat to tax practitioners' client satisfaction and retention objectives. I conduct an experiment in which I examine the effect of three factors on tax clients' (1) likelihood to accept the advice of the tax accountant and (2) likelihood to switch tax accountants upon receiving professional advice counter to their preferred tax position. The three factors are: (1) clients' antagonistic narcissism; (2) clients' relationship with the accountant; and (3) how the advice is framed by the tax accountant. The results are based on a sample of 93 taxpayers. First, this study examines how clients' measured levels of narcissistic antagonism (hereafter, antagonism) impacts their reaction to "being told no" by their tax professional. Results indicate that upon the receipt of advice contrary to their preferences, highly antagonistic clients are more likely to (1) engage in a contentious interaction with their professional and (2) switch to a new tax professional. Supplemental path analyses document that individuals with high levels of antagonism cognitively react to instances of "being told no" by simultaneously devaluing their professionals' credibility and role as a client advocate, leading to these aggressive behaviors. This study also examines how the social closeness of the professional-client relationship influences the argue and switch decisions. Multivariate analysis indicates that social closeness is significantly related to the argue and switch decision. However, univariate results do not show significant relationship between social closeness and each of the decisions individually. That is, I find partial support for the professional publications and AICPA recommendations that tax practitioners should develop personal relationships with their clients to improve client satisfaction and likelihood of retention. Clients are marginally more likely to retain their current tax professional for future years when they feel they have a personal relationship with their tax practitioner, as opposed to those in a purely professional relationship. Finally, this dissertation considers the manner in which a tax professional frames his/her advice that is counter to a client's preferences. Results indicate that contrary advice that focuses on the potential downsides of an aggressive tax position (e.g., IRS audits and penalties) significantly dissuades client argument with the professional and significantly deters switching to a new tax accountant as compared to advice that is framed as being in the clients' "best interest."

The interpreter is overlooked when considering the refugee claim process in Canada, even though refugee lawyers most often work with interpreters to understand their clients. Through qualitative interviews with refugee lawyers, this thesis aims to better understand how interpreters affect the lawyer-client dynamic. Tension surrounding the appropriate role of the interpreter, the complexity of communicating through interpreters, and interpreters’ effects on lawyer-client relationships emerged as themes and are explored with reference to the existing interpretation studies literature. The author proposes that an updated lawyer-interpreter-client relationships framework is necessary to fully encompass the realities of these complex relationships, and offers suggestions for best practices to ensure lawyers, interpreters, and clients maintain productive relationships. / Graduate / 0398 / actontess@gmail.com