La presente investigación descriptivo-correlacional explora la Percepción de los Procesos de Trabajo según el Índice de Cociente Emocional en los colaboradores del área de Desarrollo de Sistemas de la banca privada de Lima especializados en el desarrollo de software usando Cobol, según el cargo que ocupan, responsabilidad familiar, nivel de instrucción y edades. Para tal fin, se hace uso del cuestionario de Inteligencia Emocional de Bar-On (1997) en la versión adaptada a la realidad nacional por Zoila Abanto y Leonardo Higueras en el año 2000; así mismo complementamos nuestro instrumento con una escala de 35 ítems formulados en base a la definición de Procesos de Trabajo según la taxonomía de condiciones de trabajo propuesta por Peiró y Prieto (1996), lo cual es estadísticamente válido y confiable. Esta investigación brinda importante información a la Psicología Organizacional, siendo que los resultados nos muestran la existencia de una relación entre el Índice de Cociente Emocional y la Percepción de los Procesos de Trabajo para la muestra seleccionada; además de la existencia de una relación entre la autoestima con el cargo desempeñado y la edad; y las Relaciones Interpersonales y la Flexibilidad con el nivel de instrucción según el análisis de grupos. Palabras Claves: Índice de Cociente Emocional, Procesos de Trabajo, Desarrollo de Sistemas, Banca privada de Lima, Cobol. / --- This descriptive-correlational research explores the relationship between Perception of Work Processes as Emotional Quotient Index reviewers in the area of Systems Development Lima private banking specializing in software development using Cobol, according to the position they occupy, family responsibility, level of education and age. To this end, using the questionnaire on Emotional Intelligence Bar- On (1997) as adapted to the national situation by Zoila Abanto and Leonardo Higueras in 2000 version is done; also complement our instrument with a scale of 35 items formulated based on the definition of Work Processes according to the taxonomy of working condition proposed by Peiró & Prieto (1996), which is statistically valid and reliable. This research provides important information to the Organizational Psychology, with the results show the existence of a relationship between Emotional Quotient Index and Perception of work Processes for the selected sample, in addition to the existence of a relationship between self-esteem played with the charge and age, and Interpersonal Relationships and Flexibility with the level of education according to the cluster analysis. Keywords: Emotional Quotient Index, Work Processes, Systems Development, Private Banking Lima, Cobol. / Tesis

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Proefschrift Universiteit van Amsterdam. / Met lit. opg. - Met samenvatting in het Nederlands.

Stuttgart, Univ., Studienarb., 2004.

No description available.

Approved for public release, distribution unlimited / This thesis is primarily concerned with automation support for an organization in charge of the construction and modification of buildings for military bases and civilian construction during disaster relief. The first issue at hand is the need to know how this organization functions manually and the participation of each department in daily work. Use Case Analysis was applied to understand the business process and an UML model was created to appraise the domain concepts. Architecture for a decision support system was then developed to provide the necessary automation support and a prototype for the user interface of the proposed system was constructed to evaluate the architectural design. The proposal software will improve the decision-making ability of the leader of this organization and the heads of each department. It will make the routine tasks easier, and provide the necessary and accurate data in a timely manner. / Captain, Tunisia Army

Typescript (photocopy). / Digitized by Kansas Correctional Industries / Department: Computer Science.

Typescript (photocopy). / Digitized by Kansas Correctional Industries

Thesis (M.S. in Computer Science)--Naval Postgraduate School, March 2004. / Thesis advisor(s): Man-Tak Shing, Richard Riehle. Includes bibliographical references (p. 89). Also available online.