This study investigates the use of telecentres for educational purposes in telecommunications under-serviced regions of South Africa. The problem addressed by this research has both equity and efficiency aspects. In particular, the thesis examines the impact of telecentres on the formal and non-formal education outcomes of recipient communities - four telecentres, two in townships and two in rural areas. The urban telecentres are Siyabonga in Orange Farm near Johannesburg and Mamelodi Communication and Information Services (MACIS), in Mamelodi township, near Pretoria in Gauteng Province. The rural telecentres are Tombo near Port St Johns in the Eastern Cape Province and Hoxani near Bushbuckridge on the Mpumalanga-Limpopo Province border. The main aim of the research is to conduct a quantitative survey of the telecentre users’ use of telecentres in the above mentioned locations. On the basis of this, the thesis seeks to come to some conclusions about the use and effectiveness of the South African telecentre program. The quantitative analysis of users is supported by a qualitative report and analysis of data gathered through personal interviews of telecentre operators and employees. The thesis reports on the outputs of the centres, limitations in their function, inhibitors to their economic performance, and recommendations for improving their operations. Some of the findings are that telecentres established through public-private partnership (PPP) funding are more effective and successful, computer literacy is a major resource offered, Hoxani telecentre offers outcomes-based education management skills training for local teachers, while Tombo, MACIS and Siyabonga telecentres offer additional business and electronic courses. The thesis also reviews the South African telecentre program against the background of similar programs in selected Asian and Latin American countries, Australia, Canada, and Europe and against the background of an analysis of South African post-apartheid telecommunications sector reforms (1996 to 2007). Insights into the unique nature of challenges facing geographically located telecentres as well as a new model for understanding telecentre operations in South Africa are offered. / Communication Science / D.Litt. et Phil.(Communication Science)

This research explores the perception and practice of participatory communication for development. To this end, the study focuses on a leading local Non-Governmental Organisation (NGO) named Organisation for Rehabilitation and Development in Amhara (ORDA), Ethiopia. This qualitative case study was based on the participatory development communication model which has been assumed to bring about sustainable socio-economic change of a country (Melkote & Steeves, 2001; Mefalopulos, 2008; Servaes, 2008). The data were collected using in-depth interviews, Focus Group Discussion (FGD), document analysis and field observation. The collected data were organised and analysed in the form of content and thematic analysis. The results revealed economic oriented and top down approach to development communication as the dominant conceptions, and majority of the research participants perceived the concept ‘participation’ as mere contributions of labour and materials which are not real participation, but co-option. Only a few of the management members of ORDA conceptualized the idea of ‘participation’ as an empowerment process in which the organisation’s official document is also stated. Besides, the results showed no genuine participation of the local community in ORDA’s development process. Generally, these results could lead us to conclude that participatory communication was the missing link in the development process. That is, communication was perceived as a transmission of development information and an image building activity, not a process of empowerment. The major communications practices of ORDA were also best described as one-way top down which could reveal the legacy of modernisation and dependency theories of the development literature. The study further indicated pressing factors such as individual, organisational and environmental related affecting the implementation of ORDA’s participatory development communication. The results of study further indicated that participatory development communication was not used a means of liberation from the chain of poverty, dependency syndrome and other underdevelopment problems which deeply persist in the region. Based on the findings, the study commends the mainstreaming of participatory development communication both at the perceptual and practical level for achieving sustainable development in rural Amhara region, Ethiopia. / D. Litt. et Phil. (Communication) / Communication

This study investigates the use of telecentres for educational purposes in telecommunications under-serviced regions of South Africa. The problem addressed by this research has both equity and efficiency aspects. In particular, the thesis examines the impact of telecentres on the formal and non-formal education outcomes of recipient communities - four telecentres, two in townships and two in rural areas. The urban telecentres are Siyabonga in Orange Farm near Johannesburg and Mamelodi Communication and Information Services (MACIS), in Mamelodi township, near Pretoria in Gauteng Province. The rural telecentres are Tombo near Port St Johns in the Eastern Cape Province and Hoxani near Bushbuckridge on the Mpumalanga-Limpopo Province border. The main aim of the research is to conduct a quantitative survey of the telecentre users’ use of telecentres in the above mentioned locations. On the basis of this, the thesis seeks to come to some conclusions about the use and effectiveness of the South African telecentre program. The quantitative analysis of users is supported by a qualitative report and analysis of data gathered through personal interviews of telecentre operators and employees. The thesis reports on the outputs of the centres, limitations in their function, inhibitors to their economic performance, and recommendations for improving their operations. Some of the findings are that telecentres established through public-private partnership (PPP) funding are more effective and successful, computer literacy is a major resource offered, Hoxani telecentre offers outcomes-based education management skills training for local teachers, while Tombo, MACIS and Siyabonga telecentres offer additional business and electronic courses. The thesis also reviews the South African telecentre program against the background of similar programs in selected Asian and Latin American countries, Australia, Canada, and Europe and against the background of an analysis of South African post-apartheid telecommunications sector reforms (1996 to 2007). Insights into the unique nature of challenges facing geographically located telecentres as well as a new model for understanding telecentre operations in South Africa are offered. / Communication Science / D.Litt. et Phil.(Communication Science)

Abstracts in English, Southern Sotho and Afrikaans / The purpose of the study was to explore and describe the perceptions of electricity stakeholders (referred to for the purposes of the study as electricity customers) regarding their communication with Lesotho Electricity and Water Authority (LEWA) during electricity tariff reviews in 2016 and 2017. LEWA is the electricity regulator, while Lesotho Electricity Company (LEC) is the national power distributor in Lesotho. The electricity customers participated in the review process. The study was framed within development communication, with particular focus on its derivative, participatory communication. The principles of stakeholder theory were also considered. The study combined both quantitative and qualitative research approaches for data collection. The findings of the study were triangulated using an online self-administered questionnaire, a focus group moderator’s guide and a qualitative document analysis. The results were interpreted in line with the proposed practical guidelines. The finding of the study is that although LEWA endeavoured to collaborate with electricity customers during electricity tariff review processes, its implementation of participatory communication was inadequate. Furthermore, electricity customers have not yet fully embraced the importance of participating in electricity tariff review processes, because they perceive such endeavours not to be useful. As a result, the findings of the study encapsulate revised practical guidelines to fit an electricity review setting, which could serve as a heuristic for similar organisations as well as provide insights into the benefits of participatory communication in the various aspects of their work. / Morero wa phuputso ena e ne e le ho hlahloba le ho hlalosa maikutlo a ba nang le seabo motlakaseng (ba boletsweng e le bareki ba motlakase molemong wa phuputso) mabapi le puisano ya bona le Lekgotla la Taolo ya Motlakase le Metsi Lesotho (LEWA) nakong ya ditlhahlobo tsa ditefiso tsa motlakase ka selemo sa 2016 le 2017. LEWA ke molaodi wa motlakase, athe Khampani ya Motlakase ya Lesotho (LEC) ke yona moabi wa matla wa naha ya Lesotho. Bareki ba motlakase ba nkile karolo tshebetsong ya tlhahlobo. Phuputso e hlophisitswe kahara puisano ya ntshetsopele, e shebane haholo le puisano ya yona eo eseng ya pele, le ya bonkakarolo. Ditekanyetso tsa dikgopolo tsa ba amehang le tsona di ile tsa hlokomelwa. Phuputso e kopantse mekgwa ya dipatlisiso ya bongata le boleng ka bobedi bakeng sa pokello ya datha. Diphumano tsa phuputso di ne di arotswe ka dikgutlo-tharo ka tshebediso ya lethathamo la dipotso le fumanehang inthaneteng, tataiso ya motho ya lekanyang wa sehlopha seo ho tsepamisitsweng maikutlo ho sona le manollo ya tokomane ya boleng. Diphetho di ile tsa hlaloswa ka tumellano le ditataiso tse sebetsang. Phumano ya phuputso ke hore leha e le hore LEWA e ne e leka ho sebedisana le bareki ba motlakase nakong ya ditshebetso tsa tlhahlobo ya ditefiso, ho kenngwa tshebetso ha yona ha dipuisano tsa bonkakarolo ho ne ho sa lekana. Ntle le moo, bareki ba motlakase ha ba so ka ba amohela bohlokwa ba ho nka karolo ditshebetsong tsa tlhahlobo ya ditefiso tsa motlakase, hobane ba bona boiteko bo jwalo bo sena thuso. Ka lebaka leo, diphumano tsa phuputso di akarelletsa ditataiso tse ntlafaditsweng tse sebetsang bakeng sa ho nepahala boemong ba tlhahlobo ya motlakase, bo ka sebetsang e le tharollo bakeng sa mekgatlo e tshwanang hammoho le ho fana ka lesedi la melemo ya puisano ya bonkakarolo dikarolong tse fapaneng tsa mosebetsi wa yona. / Die doel van hierdie studie was om die persepsies van elektrisiteitsbelanghebbers (waarna vir die doel van die studie verwys word as elektrisiteitskliënte) rakende hul kommunikasie met die Lesotho Electricity and Water Authority (LEWA) gedurende elektrisiteitstariefhersienings in 2016 en 2017, te ondersoek en te beskryf. LEWA is die elektrisiteitsreguleerder, terwyl die Lesotho Electricity Company (LEC) die nasionale kragverspreider in Lesotho is. Die elektrisiteitskliënte het aan die hersieningsproses deelgeneem. Die studie het in die konteks van ontwikkelingskommunikasie geskied, met spesifieke fokus op die afleiding, deelnemende kommunikasie. Die beginsels van belanghebberteorie is ook in ag geneem. Die studie het kwantitatiewe en kwalitatiewe navorsingsbenaderings tot data-insameling gekombineer. Die bevindings van die studie is getrianguleer met behulp van ʼn aanlyn selfgeadministreerde vraelys, ʼn fokusgroepmoderatorsgids en ʼn kwalitatiewe dokumentontleding. Die resultate is geïՙnterpreteer ooreenkomstig die voorgestelde praktiese riglyne. Die gevolgtrekking van die studie is dat hoewel LEWA probeer het om met elektrisiteitskliënte saam te werk gedurende elektrisiteitstariefhersieningsprosesse, hul implementering van deelnemende kommunikasie ontoereikend was. Verder besef elektrisiteitskliënte nog nie ten volle die belangrikheid van deelname aan elektrisiteitstariefhersieningsprosesse nie, omdat hulle sodanige pogings nie as nuttig ervaar nie. Gevolglik is die bevindings van die studie ʼn samevatting van hersiene praktiese riglyne om by ʼn elektrisiteitshersieningskonteks te pas, en dit kan dien as heuristiek vir soortgelyke organisasies en kan ook insig gee in die voordele van deelnemende kommunikasie in die verskillende aspekte van hul werk. / Communication Science / M.A. (Communication)