Thesis title: Business contracts with consumers The objective of this thesis is to analyse current legislation in Czech Republic regarding consumer law, especially business contracts concluded with customers. The main objective of this thesis is the assessment of selected provisions of the consumer legislation from entrepreneur's view and analyse whether the consumer protection provisions in question are justified and not unreasonably limiting for the entrepreneur. The thesis is divided into 5 main chapters. Each of them deals with selected aspects of the topic in question. For the completion of the thesis were used domestic and foreign resources, especially legislation, specialised literature and the case-law. First chapter is introductory and contains my reasons and motivation for the choice of the thesis topic. Second chapter briefly summarizes world history of consumer law and history of consume law in Czech Republic. The focus is mainly on putting the Czech consumer law into context with European Union consumer law, because it is primarily based on it. The aim of the third chapter is to carefully define the main terms of consumer law which will be used in the whole thesis. The fourth chapter is the most comprehensive and forms the core of the entire thesis. It is divided into four thematic...

Title: Business contracts with consumers This thesis presents an analysis of the general regulation of consumer contracts. Given the comprehensive nature of this topic and its many ambiguities due, among other things, to the recodification of civil law, it was not possible to address every aspect of consumer law. This is also why the specific regulation of distance contracts and of contracts concluded outside of business premises was not analysed. On the other hand, emphasis is placed on provisions whose interpretation is uncertain and that require clarification by means of the case law. The thesis consists of five chapters which are divided into several thematic topics. In the chapter one, I introduce the basic issues which I will analyse in detail and for which I attempt to find or at least outline possible solutions. It is first necessary to introduce the topics in terms of their legislative classification and to define the basic concepts of consumer law - consumer, entrepreneur and consumer contracts. The fourth chapter is the most comprehen- sive and forms the core of the thesis. It contains an analysis of the specifics of consumer con- tracts, which are compared to the general regulation of the law of obligations and are system- atically divided into subchapters. Each subchapter summarizes...

Title: Business contracts with consumers This thesis presents an analysis of the general regulation of consumer contracts. Given the comprehensive nature of this topic and its many ambiguities due, among other things, to the recodification of civil law, it was not possible to address every aspect of consumer law. This is also why the specific regulation of distance contracts and of contracts concluded outside of business premises was not analysed. On the other hand, emphasis is placed on provisions whose interpretation is uncertain and that require clarification by means of the case law. The thesis consists of five chapters which are divided into several thematic topics. In the chapter one, I introduce the basic issues which I will analyse in detail and for which I attempt to find or at least outline possible solutions. It is first necessary to introduce the topics in terms of their legislative classification and to define the basic concepts of consumer law - consumer, entrepreneur and consumer contracts. The fourth chapter is the most comprehen- sive and forms the core of the thesis. It contains an analysis of the specifics of consumer con- tracts, which are compared to the general regulation of the law of obligations and are system- atically divided into subchapters. Each subchapter summarizes...

The thesis compares national legal regulations in area of E-Commerce in Austria, Germany and the Czech Republic. The comparison has been made from several points of view. The first section of the thesis focuses on the area of incorporation of three European directives (93/13/ES on unfair terms in consumer contracts, 97/7/ES on the protection of consumers in respect of distance contracts and 2000/31/EU on electronic commerce), which frame consumer protection on the European level in respect of e commerce contracts. In the next section basic principles of contract law are compared in each of the surveyed legal systems. Each of the contract related conditions are compared step by step to their partner conditions in the other two countries (general terms and conditions, information duty of entrepreneur, consumer's right of withdrawal). The very last section covers an international civil law, and its effects on consumer protection as analyzed in compared nations. The comparison has proved my primary assumption that all three legal systems in the area of E Commerce almost identical, aside from the major difference in the definition of the term consumer itself.

Development of consumers' protection issue dates back to 1970s but real beginning of the issue is considered to be at the turn of 1980s and 1990s. Ever since then has this area gone through dynamic development. The main reason behind that is fact that consumer contracts became everyday reality of our life (when buying goods, using public transportation or eating in restaurants). Another reason is unfair or even abusing behavior of businessman towards consumers. Thus main purpose of consumer's law is setting up of balance that is disrupted by economic strength and supremacy of businessman over consumer. That is achieved primarily by binding legal enactment. Securing protection of consumers from point of view both private law and public law including definitions of consumer, businessman and consumer contract is described in chapter number four and six. Consumer law isn't privilege of civil law only. Whole sphere of consumer law overlaps into commercial law, administrative, criminal and European law as well. Numerous legal acts, public notices, regulations and orders that more or less regulate consumer law are the evidence. Consumer law is strongly affected by European legislation - especially by secondary sources of law (directives). Both evolution and sources of law are described in chapter number...

D.Litt. et Phil. / This thesis constitutes an investigation into the complexity of Afrikaans legal language and explores the challenges of plain language in South Africa. It argues that language is a powerful tool, which can either be used for inclusion or exclusion. The requirement for the use of plain language as stipulated in the National Credit Act and the Consumer Protection Act is intended to improve the quality and accessibility of consumer-related documents, with vulnerable consumers in mind. South African businesses, organisations and suppliers are required to make their consumer documents available in plain and understandable language. This requirement has far-reaching implications for both the consumer industry and the language industry. Although the definition of plain language in the National Credit Act 34 of 2005 and the Consumer Protection Act 68 of 2008 is comprehensive and theoretically sound, its practical implementation remains a challenge. Some empirical work has been done on the comprehensibility of institutional and other documents in South Africa, but these studies are mainly limited to health texts and the focus is primarily on English. In light of the language distribution and the fact that less than 10% of South Africans speak English as a home language, coupled with alarming educational attainment rates, it does not automatically follow that consumer documents that are written in plain English will be accessible to all consumers. In the framework of plain language legislation in South Africa, there is now a pressing need to extend plain language research to the other official languages as well, and to find ways to incorporate South Africa’s language distribution into a plain language policy. This study is in Afrikaans, about Afrikaans and for Afrikaans. Morever, in the absence of guidelines for methods or standards of assessing whether a consumer-related document satisfies the requirements for plain and understandable language, plain language practitioners are working in a vacuum, without any indication of the assessment criteria that will be applied to measure compliance.

Consumer Contracts Focusing on Sales Contract - Comparison of Old and New Legislation Consumer contracts as contracts concluded with consumer who is the weaker party make integral part of our everyday life. Although we usually consider consumer protection an area of contractual law, it is a category with an overlap into commercial, european, criminal and administrative law. Consumer law which is strongly affected by EU legislation stands on the border between private and public law. Practical aspects of consumer law, however, do not in any way exclude its main purpose - seeking justice, i.e. balancing equality on one side and freedom on the other side. This branch of law is even more topical nowadays as we are exposed to advertising anywhere. Moreover we are experiencing financial crisis at the moment when most of people are suffering from lack of money which sharply contrasts with insufficient financial knowledge of Czech population. Legislation changes slowly and does not correspond to the development of society. Reality is then quite different to the way we know it from textbooks. The New Civil Code that brings many changes not only in consumer law was adopted in 2012. It provoked numberless discussions both between lawyers and public. The importance of the code was overshadowed by media...

Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2018-05-10T12:56:54Z No. of bitstreams: 1 Jesus Cláudio Pereira de Almeida.pdf: 1533733 bytes, checksum: 0a0c012664145c3f6c098cdcdaac694b (MD5) / Made available in DSpace on 2018-05-10T12:56:54Z (GMT). No. of bitstreams: 1 Jesus Cláudio Pereira de Almeida.pdf: 1533733 bytes, checksum: 0a0c012664145c3f6c098cdcdaac694b (MD5) Previous issue date: 2018-03-23 / To analyze the principle of autonomy of the will and its legal consequences in consumer contracts, whose main objective of this thesis is to understand the role played by the supplier and how the consumer has access to the information of the contract of adhesion, to realize the without taking so many risks, as it happens in contracting by electronic means. In order to achieve this objective, we believe it is necessary to walk the path of the basic reference that collaborates to build the thesis itself and that defines its specific objectives, namely: (i) to know the institute of contracts and its discipline in consumer law , as well as in civil law as a link to understand the contractual consumerist system; (ii) evidence of the principles and fundamentals that support consumer protection, as a vulnerable and hyposufficient part of consumer relations; (iii) define the peculiarities of the contracts, as well as the reporting principles; (iv) identify the legal and administrative aspects of the contracts, observing the limits of the proposed theme; (v) to study the context in which the consumer relations deriving from contracts in compliance with the CDC rules are inserted; and (vi) verify and discuss the application of the principle of autonomy of the will, given the consumer's access to information in the light of the Federal Constitution of 1988 and the legal consumer law, without distancing itself from the casuistry that, when submitted to the Judiciary, has the function of balancing the primitive relation detrimental. In order to deal with this task, the exploratory research of a deductive investigative approach and the bibliographic research technique, with a theoretical reference based on secondary sources, especially the specialized doctrine and jurisprudence, were used as methodological support. As for the organization, the work is divided into five chapters considered essential to surround the theme then proposed. Thus, in the first chapter, we discuss the conception of the contract as a norm and its historical evolution. The second chapter is dedicated to the study of principiology that gives support to consumer relations, from the Federal Constitution, spreading to the Consumer Code, as well as civil procedural law. Then, in the third chapter, the study aims to understand the assumptions, requirements and formation of consumption contracts, ending with the contract of adhesion and the general contractual clauses. The fourth chapter is dedicated to the study of the autonomy of the will, as well as the necessary principles that help and justify the hermeneutics of the institute. The fifth and last chapter explores, within the scope of the research, the legal reflexions of the autonomy of the will in the consumer contracts, considering the crisis and the new social reality of the contract, especially the contracts realized by electronic means, as well as the new expectations created by consumers, on account of the right to have access to information about the product or service, ending with the possibility of intervention by the State Judge as one of the limiters of contractual freedoms, when this relationship is unbalanced. From the study, it is noted that, despite the uncertainty in jurisprudence specifically regarding the right of consumers to have access to information, we argue that this principle is the minimum security that consumers need to have before they think about buying a product or hire a service / Analisar o princípio da autonomia da vontade e seus reflexos jurídicos nos contratos de consumo, cujo principal objetivo geral da presente tese de doutorado é compreender a função desempenhada pelo fornecedor e de que forma o consumidor tem acesso às informações do contrato de adesão, para concretizar o negócio sem assumir tantos riscos, como ocorre nas contratações realizadas por meios eletrônicos. Para atingir esse objetivo maior entendemos ser necessário percorrer o caminho do referencial de base que colabora para a construção da tese em si e que define os seus objetivos específicos, quais sejam: (i) conhecer o instituto dos contratos e sua disciplina no direito do consumidor, bem como no direito civil como link para compreender o sistema contratual consumerista; (ii) evidenciar a principiologia e os seus fundamentos que dão suporte à defesa do consumidor, enquanto parte vulnerável e hipossuficiente nas relações de consumo; (iii) definir as peculiaridades dos contratos, bem como os princípios informadores; (iv) identificar os aspectos legais e administrativos dos contratos, observando os limites da temática proposta; (v) estudar o contexto em que se inserem as relações de consumo decorrentes dos contratos em aderência às regras do CDC; e (vi) verificar e discutir à aplicação do princípio da autonomia da vontade, diante do acesso do consumidor às informações à luz da Constituição Federal de 1988 e ao diploma legal consumerista, sem se distanciar da casuística que, quando submetida ao Judiciário, tem a função de equilibrar a relação primitiva prejudicial. Para dar conta desta tarefa utilizou-se, como suporte metodológico, a pesquisa exploratória de abordagem investigativa dedutiva e a técnica de pesquisa bibliográfica, com referencial teórico baseado em fontes secundárias, especialmente a doutrina e jurisprudência especializadas. Quanto à organização, o trabalho está dividido em cinco capítulos considerados essenciais para circundar a temática então proposta. Assim, no primeiro capítulo, discorre-se sobre a concepção do contrato como norma e sua evolução histórica. O segundo capítulo se dedica ao estudo da principiologia que dá sustentação às relações de consumo, a partir da Constituição Federal, espraiando-se para o Código consumerista, bem como pelo direito processual civil. Em seguida, no terceiro capítulo, o estudo envereda para compreender os pressupostos, requisitos e formação dos contratos de consumo, terminando com o contrato de adesão e as cláusulas gerais contratuais. O quarto capítulo se dedica ao estudo da autonomia da vontade, bem como aos princípios necessários que auxiliam e justificam a hermenêutica do instituto. O quinto e último capítulo explora, dentro do escopo da pesquisa, os reflexos jurídicos da autonomia da vontade nos contratos de consumo, considerando a crise e a nova realidade social do contrato, em especial aos contratos realizados por meios eletrônicos, bem como às novas expectativas criadas pelos consumidores, por conta do direito em ter o acesso às informações sobre o produto ou serviço, terminando com a possibilidade da intervenção do Estado-Juiz como um dos limitadores das liberdades contratuais, quando essa relação se desequilibra. Do estudo, retira-se que, não obstante a incerteza em sede jurisprudencial, especificamente, quanto ao direito dos consumidores em ter o acesso às informações, defendemos que esse princípio é a segurança mínima que os consumidores necessitam ter antes de pensarem em comprar um produto ou contratar um serviço

Selected aspects of consumer contracts Abstract: This thesis occupies selected aspects of consumer's contracts. It focuses on the phenomenon of commercial terms and conditions, their unilateral changes, the adhesion method of negotiating contracts and related customer protection against the abuse of standardization and simplification of the process of negotiation and conclusion of contract amendments. The second part focuses on the process of concluding a distance contract with a consumer and it discusses the different phases of the process of concluding agreements and the practice of deviation from standard procedures foreseen by law on a practical example of an e-shop. The aim is to evaluate the current legal situation and its development regarding to the transposed European directives and adumbrate the interpretation of certain provisions.

The diploma thesis deals with the protection of a consumer in consumer contracts with the fact that it is based on Czech law as well as on European Union legislation, because there are directions, which had to be implemented into the legal order of the Czech Republic. First of all I deal with basic characteristic of the legal regulation of consumer protection and its sources. The issue of consumer contracts is divided into three parts. The first one is just about contracts and rules, which determine all consumer contracts. The second part describes specific types of consumer contracts and finally I outlined perspective of a next development of this problem. I also try to focus on European aspect of regulation of consumer contracts and I found out, that Czech lawmaker has got a massive lack of knowledge in the implementation.