Brand relationship literature assumes that consumers draw little distinction between the relationships consumers have with brands and those they have with people. However, are brand relationships and human relationships really so similar? This research builds on the application of the Self Expansion Model (Aron & Aron, 1986) to brand relationship theory by revealing an indirect effect and a boundary condition to explain how and when brand relationships influence the pattern of resource allocation strategies that reflect a cognitive merging of “self” and “brand” thereby demonstrating a departure from the resource allocation strategies of interpersonal relationships (Aron et al., 1991).

While existing literature describes strong brand relationships along several dimensions, this research sheds light on the identity perspective of brand relationships through the lens of consumer identity fusion, aiming to understand the extent to which consumers incorporate brands into their self-perceptions. Specifically, this research investigates the nature and effects of consumer identity fusion and its motivational consequences following brand transgressions. Study One examines whether consumer identity fusion out-predicts brand identification in estimating the tendency for consumers to endorse pro-relationship behavior with regard to minor or severe transgressions. The results show that highly fused consumers are more likely to undertake constructive coping strategies and are less likely to engage in destructive coping strategies than are weakly fused consumers. The fusion × perceived severity interaction effect is found only for the exit coping strategy. Study Two assesses how consumer identity fusion influences consumers’ responses to personal-related versus societal-related brand transgressions. The findings demonstrate that the effect of consumer identity fusion is stronger than that of brand identification across different behavioral outcomes; it has a greater effect on participants’ relationship-serving responses to personal-related transgressions than to societal-related brand transgressions. However, the fusion × brand transgression types interaction effect is found only for exit responses. Finally, Study Three incorporates an additional self-affirmation manipulation to determine the interplay of consumers’ personal and social identities, aiming to disentangle the source of the motivational machinery needed for consumers’ pro-relationship behaviors. The findings underscore that highly fused consumers in the affirmation condition are less likely to exit the brand relationship than those in the no affirmation condition when facing personal-related brand transgressions, even though self-affirmation should reduce the negative effect of brand transgressions. Nevertheless, the expected relationships are not found for consumers’ change in brand evaluation and other behavioral measures. The findings of this research together suggest that consumer identity fusion is applicable for understanding connections between consumers and the brand relationship partner in consumer-brand relationships. Implications of these findings and directions for refinement and future research are discussed. / text

Relationship marketing is an important part of the development of brands. The following report conceives the role of relationship marketing and how brands can use social networks as a key for unlocking a relationship with their consumer. This report presents the managerial implications on relationship marketing, the importance of dialogue, and social media. This report is for marketers to understand the importance of initiating, developing and maintaining a relationship with consumers and translate the concepts so that brands can successfully apply them into social networks. / text

This research investigates how communal and exchange brand relationship norms determine consumers’ tendencies in processing brand information in morality or competence terms, respectively. Study 1 tests the hypothesized relationships between relationship norms and morality/competence social cognition. The results show that exchange norm-oriented consumers evaluate a brand mainly based on its competence attributes, whereas communal norm-oriented individuals place additional focus on the brand’s moral conduct. As an extension of Study 1, Study 2 examines the effectiveness of morality-framed and competence-framed advertising messages in relation to the relationship norms salient at brand exposure. The findings reveal that exchange norm-oriented individuals demonstrate more favorable attitudes towards the competence-framed message, whereas communal norm-oriented individuals show more positive attitudes towards the morality-framed message. Finally, Study 3 investigates how the norms dominant in the relationships with a brand influence consumers’ attitude change in response to morality- and competence-based negative information on the brand. The results show that exchange norm-oriented individuals are more susceptible to immoral brand information, and communal norm-oriented individuals are equally affected by both types of negative brand information. This research suggests that the different emphasis on morality and competence information in communal and exchange brand relationships not only influences how consumers form their initial impressions of a brand and evaluations of advertisements but also how they interpret negative brand information as brand relationships unfold. / text

The current research argues that brand commitment, a multidimensional construct consisting of brand attachment, long-term orientation, and intent to persist, is a better indicator of brand relationship strength than brand attachment alone. Brand commitment is a better indicator of brand relationship strength because it is able to predict brand relationship persistence, is influenced by important antecedents of brand relationship strength, and can explain the relationship between the antecedents of brand relationship strength and relationship persistence while brand attachment cannot. The current research employs survey methodology, SEM, and a between-subjects experimental design to test this argument. The results indicate that brand commitment predicts relationship persistence and reveal that long-term orientation and intent to persist are important predictors of relationship persistence. These findings contribute to the consumer-brand relationship literature by illustrating the importance of understanding all three of components of brand commitment.

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Imagine how you would react if you learned that your favorite singer was recording new music in a style far from that which you have come to love. Perhaps you would disapprove. Then you might react like many Porsche consumers did when they learned that “their” brand would start producing sports utility vehicles. They are not without peers. In fact, how would you respond if a favored brand would launch, say, a chain of coffee shops? Some people would resist such an idea. These scenarios illustrate how strong consumer-brand bonds may complicate attempts to extend brands into new businesses. The research presented in the thesis explores this connection, towards a better understanding of the stakes facing both companies and consumers. It is an inquiry into tensions of extensions. The thesis comprises four published studies. Three explore how consumers with close ties to a brand react to brand extension. They acknowledge that consumers who come close to a brand potentially become stakeholders with opinions on efforts to change the products and marketing of that brand. They suggest that the implications of combining brand extension and strong consumer bonds can be substantial. The fourth study considers how the financial implications in particular can be analyzed and communicated within organizations. The findings show how brand extension can be an important event in a longer relationship with core consumers. This perspective is easily obscured when concentrating only on the perceptions of “the average consumer”. The thesis highlights symbolic and experiential aspects. It offers a closer look at such things as consumer identity, emotional reactions, and expression of criticism, and the findings should inform communication strategies and decision-making related to brand extensions. / <p>Diss. Stockholm : Handelshögskolan i Stockholm, 2008. Sammanfattning jämte 4 uppsatser</p>

Background: Social media changed the way of communication between brands and consumers and further enables people to become famous and create their own celebrity brand. Hence, celebrity brands are a new phenomenon, rarely studied by past research but becoming more important in the context of consumer-brand-relationships. Those relationships are similar to interpersonal ones, which are also highly affected by emotions. Negative emotions are perceived to have a higher impact on the relationship and are reflected in consumer behavior, for example, in avoiding the brand. Purpose: Besides the behavioral outcomes of negative emotions toward celebrity brands, the study strives to examine the reasons for negative emotions. Additionally, the purpose of the study is to investigate possible neutralization actions that celebrity brands can undertake to alleviate the negative emotions of consumers. Method: The study followed an exploratory research design. The qualitative data collection was done by conducting semi-structured interviews. Participants were selected based on the criterion of having negative emotions toward a celebrity brand and using social media. In total, 16 interviews were conducted. Conclusion: Negative emotions were either elicited by characteristics or behaviors of the celebrity. Whereas characteristics, e.g. attractiveness, are difficult to influence for celebrities, unfavorable behaviors, e.g. greed and violence, that trigger negative consumer emotions are preventable by the celebrities. The consumers start avoiding, unfollowing, and spreading negative word-of-mouth about the celebrity if they feel negatively toward the brand. To neutralize negative emotions, the celebrity brands are recommended to engage in building authenticity, trust, acceptance, attachment, and adding value to society. However, due to the consumers unfollowing the celebrity, the biggest challenge for celebrity brands is to address neutralization actions in a noticeable way for consumers.

Brand loyalty has been studied extensively in consumer-brand relationship literature. However, the negative side of these relationships has not been studied to the same degree. This paper starts with Court et al.’s (2009) loyalty loop as part of the consumer decision journey and proposes that consumers may stop being loyal to a brand due to various circumstances.The authors propose a negative view of the loyalty loop, the disloyalty loop, exist, in which consumers become disloyal. Furthermore, the authors conducted this study in order to find out if this relationship exists, the disloyalty loop, within the framework of social media platforms, i.e. applications who allow communication among users over the Internet. These platforms should not solely be seen as online communication tools, but as brands themselves.Semi-structured interviews with social media users were conducted showing that consumers can navigate between the loyalty and disloyalty loops, and even exit the brand relationship completely. These findings indicate that consumers’ brand loyalty should not be taken for granted, and service failures may cause them to reduce their patronage, abandon the brand, and even influence other consumers negatively through word-of-mouth.