Thesis (MSocSc(Couns))--University of South Australia, 1998

The primary purpose of this study was to examine the availability and quality of student services offered to adult learners in selected continuing education programs in Dade County, Florida. The two basic research questions addressed in this study were: 1) What are the student services being provided to adult learners by the selected colleges and universities? 2) What is the quality of these services being provided as perceived by administrators and adult learners at their institutions? Two groups comprised the population for this study. One group sample of adult learners enrolled in credit courses being offered by the continuing education unit. The second group sample was comprised of administrators in the areas of Admissions, Financial Aid, Registration, Student Services and Continuing Education at each of the five colleges and universities in Dade County, Florida. Data were collected from 107 students and 25 administrators using the Continuing Education Student Services Questionnaire (CESSQ) developed by the researcher in a pilot study. The questionnaire, one for administrators and a similar one for adult learners, consisted of two parts. One consisted of eight demographic items and the second one of twenty items describing student services. An overview of responses by institutions showed that only the following services received a 100% response as available at one or more institutions: 1) Admissions Information, 2) Convenient Hours for Registration, 3) Assistance in Class Registration, 4) Assistance in Planning a Class Schedule, 5) Access to the Library in Evening and Weekends, 6) Parking and Security, 7) Food Services, 8) Bookstore and 9) Access to Computers.

Thesis (M. Ed.), Memorial University of Newfoundland, 1999. / Bibliography: p. 62-67.

Thesis (M. Ed.), Memorial University of Newfoundland, 1998. / Bibliography: leaves 68-73.

The purposes of this study were to identify the problems and issues encountered in the development of an educational information and counseling brokering service for adults and to determine their relative significance to the success of an educational brokering service. To accomplish this, the relevant developmental issues were identified by a search of the literature. These were sent to a consultant of the National Center for Educational Brokering who selected forty issues and problems as salient. These statements were formulated into a questionnaire to determine their significance in each stage of development. The initial questionnaire was submitted to four additional consultants for recommendations. The questionnaires were then mailed to the directors of 135 educational brokering centers listed in the Directory of the National Center for Educational Brokering. Based on the findings of the study, eleven issues were considered very significant by the total population of respondents. The three most significant issues were: flexibility and responsiveness in service, maintaining clarity of purpose while attempting to meet diverse needs, and insuring continuing financial viability.