Submitted by RAPHAEL MENDES (mendes.rbm@gmail.com) on 2013-11-19T17:13:30Z No. of bitstreams: 1 DISSERTACAO FINAL_v.1.2.6.pdf: 10169650 bytes, checksum: 5cdb2b519a9c0af71f11b8cca181c2ca (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2014-01-14T12:54:14Z (GMT) No. of bitstreams: 1 DISSERTACAO FINAL_v.1.2.6.pdf: 10169650 bytes, checksum: 5cdb2b519a9c0af71f11b8cca181c2ca (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2014-01-23T17:44:32Z (GMT) No. of bitstreams: 1 DISSERTACAO FINAL_v.1.2.6.pdf: 10169650 bytes, checksum: 5cdb2b519a9c0af71f11b8cca181c2ca (MD5) / Made available in DSpace on 2014-01-23T17:44:48Z (GMT). No. of bitstreams: 1 DISSERTACAO FINAL_v.1.2.6.pdf: 10169650 bytes, checksum: 5cdb2b519a9c0af71f11b8cca181c2ca (MD5) Previous issue date: 2013-10-02 / Knowledge management represents a new responsibility for the public administration to let it grow its services effectiveness and better the society that it serves, in that helps organizations dealing new challenges, deploy innovating practices of management and enhance the quality os process, products and public services. Whereas the knowledge management’s process embraces five steps represented by identifying, creating, storing, sharing and utilizating the organizational knowledge, a first mapping of the KM practices already existing at the National Criminalistics Institute is very important. As a new practice in brazilian public organizations, many evaluation methods were found in the scientific literature. Therefore, the IPEA method was chosen, as the National Criminalistics Institute has not already started an institutional initiative to implement KM practices. By the way, the survey results revealed that the National Criminalistics Institute is in an early stage of KM development, when the organization recognizes the significance and the requirement of managing the knowledge originated in the circunstances os its activities. Furthermore, specific actions related to codifying organizational informations and knowledges were found scattered. / Gerir o conhecimento representa uma nova responsabilidade da administração pública para que ela possa aumentar a efetividade dos serviços prestados e melhorar a sociedade a qual serve, na medida em que auxilia as organizações a enfrentar novos desafios, implantar práticas inovadoras de gestão e melhorar a qualidade dos processos, produtos e serviços públicos. Considerando que o processo de gestão do conhecimento compreende cinco etapas representadas por identificar, criar, armazenar, compartilhar e utilizar o conhecimento organizacional, o mapeamento inicial das práticas de GC já existentes na criminalística federal reveste-se de fundamental importância. Como se referem a práticas relativamente novas no contexto das organizações – notadamente nas públicas – diversos métodos de avaliação de implementação de práticas de GC foram identificados. Nesse contexto, uma vez que a perícia criminal federal apresenta-se como uma organização que pretende implementar práticas relacionadas à GC, não havendo, porém, até o momento, qualquer iniciativa institucionalizada nesse sentido, a escolha da metodologia recaiu sobre o modelo proposto pelo IPEA. Quanto à pesquisa, tendo em mente o problema e os objetivos propostos, optou-se por uma investigação descritiva, explicativa e aplicada, onde se buscou construir um amplo referencial teórico com descrição detalhada dos aspectos abordados no decorrer do estudo. Os trabalhos envolveram, ainda, pesquisa de campo, bibliográfica e estudo de caso. Os resultados permitiram concluir que a criminalística federal encontra-se em fase de iniciação em gestão do conhecimento, situação em que começa a reconhecer a importância e a necessidade de gerenciar o conhecimento originado no contexto de suas atividades e que está inserido na organização por meio de seus integrantes. Verificou-se, ainda, no decorrer da pesquisa, ações pontuais dispersas na perícia criminal federal voltadas à sistematizar as informações e conhecimentos insertos na instituição.

A crime scene is a vital part of an investigation. There are however, depending on the situation and crime, issues connected to physically being at the scene; risk of contamination, destruction of evidence or other issues can hinder the criminal investigators to stay, visit or revisit the scene. It is therefore important to visually capture the crime scene and any possible evidence in order to aid the investigation. This thesis aims to, with an initial research question, map out the main visual documentation needs, wishes and challenges that criminal investigators face during an investigation. In addition, with a second research question, it aims to address these in a Virtual Reality (VR) design and, with a third research question, explore however other professions in the investigation process could benefit from it. This was conducted through a literature review, interviews, workshops and iterations with the approach of the Double Diamond Model of Design. The results from the interviews were thematically analyzed and ultimately summarized into five key themes. These, together with various design criteria and principals, acted as design guidelines when creating a high fidelity VR design. The first two research questions were presented through the key themes and the VR design. The results of the third research question indicated that, besides criminal investigators, both prosecutors and criminal scene investigators may benefit from a VR design, although in different ways. A VR design can, in conclusion, address the needs, wishes and challenges of criminal investigators by being developed as a compiled visualization and collaboration tool. / En brottsplats är en vital del av en brottsundersökning. Det finns emellertid, beroende på situation och brott, problem som är kopplade till att fysiskt befinna sig på brottsplatsen. Risk för kontamination, förstörelse av bevis eller andra problem kan hindra brottsutredarna att stanna, besöka eller återvända till brottsplatsen. Det är därför viktigt att visuellt dokumentara brottsplatsen och eventuella bevis för att bistå utredningen. Detta masterarbete ämnar att, med en första forskningsfråga, kartlägga de viktigaste behoven, önskemålen och utmaningarna gällande visuell dokumentation, som brottsutredare möter under en utredning. Vidare ämnar projektet att, med en andra forskningsfråga, möta dessa i en Virtuell Verklighet (VR) -design och, med en tredje forskningsfråga, undersöka hur andra yrkesgrupper i en utredningsprocess skulle kunna dra nytta av den. Detta genomfördes genom en litteraturstudie, intervjuer, workshops och iterationer grundat i tillvägagångssättet Double Diamond Model of Design. Resultaten från intervjuerna analyserades tematiskt och sammanfattades i fem huvudteman. Dessa teman, tillsammans med olika designkriterier och principer, agerade designriktlinjer vid skapandet av en high-fidelity VR-design. De två första frågorna presenterades genom nyckeltemana och VR-designen. Resultaten gällande den tredje forskningsfrågan visar att, utöver brottsutredare, både åklagare och kriminaltekniker kan dra nytta av en VR-design, även om på olika vis. Sammanfattningsvis kan en VRdesign möta utredarnas behov, önskemål och utmaningar gällande visuell dokumentation genom att utvecklas som ett kompilerat visualiserings- och samarbetsverktyg.