Wide debates over the last 15 years have questioned the impact of global initiatives like the Paris Declaration on Aid Effectiveness 2005 and more recently the Grand Bargain 2017 on any real improvements to the development effectiveness agenda. Many also ask to what extent do the initiatives consider the concerns and views of practitioners as stakeholders who implement the objectives and who have valuable experience, contextual insights, specific skill-sets and innovative ideas on how to address complex problems (Sjöstedt 2013). The breadth of literature surrounding the initiatives seems to reflect this, collectively calling for improvements in four common theme areas; greater collaboration, partnership and coordination between actors; instilled mutual accountability and shared responsibility; simplified administrative requirements for implementers; and greater participation and inclusion of stakeholder voices throughout processes. Questions that ask ‘who are the actors and decision-makers?’, and ‘who ought they be?’ can highlight gaps between an ideal situation and the reality, and is characteristic of a Critical Systems Heuristics (CSH) approach to analysing sources of influence in a typical system, or in this case, global initiative. Therefore, this paper analyses the voices of aid and development practitioners who are actively working in the sector, and compares their responses to the four themes from the literature. The research was conducted over three (3) months from May to July 2018 and interviewed nineteen (19) participants from a wide variety of development and humanitarian backgrounds and levels. The main findings of the research are summed as follows: Definitions of ‘effectiveness’ vary and depend on underlying political influences  Global initiatives like the Paris Declaration and Grand Bargain have had minimal visible impact on changing systems at the implementation level The role of global initiatives is however still important as forums for promoting discussion, defining boundaries and unifying debates Power imbalances and hierarchies within the development sector are structurally embedded and addressing this is crucial to improving effectiveness Real improvements to the effectiveness agenda require both innovative, participative and evidence-based learning, and systems to accept and address the concerns of implementers

This thesis if focused on brand building on the internet and possibilities brought to this filed by usage of systems methodologies. SWOT analysis is widely used in marketing, but it is focused solely on evaluating the current state of things and there is no formal framework to connect branding with marketing. Critical Systems Heuristics (CSH) methodology is used to supplement traditional marketing approaches. CSH consists of 12 boundary questions which can be used to define ideal state of analyzed systems. CSH methodology is then used to create a draft of Monoe brand, which will stand for a provider of photographical and graphical services. Based on gathered information from boundary questions, a website for the brand was created and promotion on social networks was also started. This practical use of CSH shoved that the boundary questions are too vague to be properly used in branding, but mostly address the right fields. Because of that, the boundary questions were modified. The asset of this thesis is modifying CSH methodology so it can be used as a framework to build brands on the internet.

The phenomenon of business value dissipation in mature organisations as an unintended by-product of the adoption and use of information systems has been a highly debated topic in the corporate boardroom awakening the interest of practitioners and academics alike. Much of the discourse tends to focus on the inability of organisations to unlock and realise the intended benefits to be harvested through large information systems investments. While the business case for investing in large technology programmes has been thoroughly investigated, the human agent that causes value erosion through his interaction with information systems (IS), has not received the studied attention it deserves. This study examines the use of technology in organisations by considering the dichotomy inherent in IS where its introduction for the purposes of creating new or sustaining existing business value subsequently also inadvertently dissipates value. The study proceeds to investigate the root people-induced causes resulting in the unintentional dissipation of value and presents an empirically validated model suggesting that human agents do not only create value for organisations through their use of IS, but at the same time, deliberately or inadvertently, dissipate value. The root people-induced causes resulting in the unintentional dissipation of value is delineated within a Theoretical Technology Value Framework that is constructed from a review of the extant literature, and delineates the overall unintentional value destroying causes and effects of IS on organisations. The Theoretical Technology Value Framework is forthwith applied as a basis for the development of a set of questions to support both qualitative and quantitative investigations from which an Archetypical Technology Value Model was derived. Finally, an Archetypical Technology Value Model is presented as a benchmark and basis to identify, investigate, mitigate and minimise or eliminate the unintentional value destroying effects of IS on Information Technology driven organisations. The study concludes with implications for both theory and practice and suggestions on how value erosion through the activities of the human agent may be identified, modeled and mitigated. Ultimately, recommendations are offered towards the crafting of more effective IS. / School of Computing / Ph. D. (Information Systems)