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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

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Showing 21 to 30 of 649 (0.067 seconds)

Spelling suggestions: "subject:"eustomer services"" "subject:"acustomer services""

21

The effects of accountability systems on motivation to rate accurately

Orfgen, Tierney Ann. January 2008 (has links)
Thesis (Ph. D.)--Michigan State University. Dept. of Communication, 2008. / Title from PDF t.p. (viewed on Mar. 30, 2009) Includes bibliographical references (p. 94-105). Also issued in print.
22

Service delivery management a process for proactively ensuring customer satisfaction /

Schoen, Andre. January 2002 (has links)
Thesis (Ph. D.)--University of Sydney, 2002. / Title from title screen (viewed Apr. 24, 2008). Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Australian Graduate School of Management. Includes bibliography. Also available in print form.
Consumer satisfaction. Customer services
23

Non-preemptive shunting in M/M/1 and dynamic service queuing systems

Lacek, Steven. January 2008 (has links)
Thesis (M.A.)--Marshall University, 2008. / Title from document title page. Includes abstract. Document formatted into pages: contains v, 46 p. Includes bibliographical references (p. 45-46).
Queuing theory. Customer services
24

Examining and evaluating front-line employees' service recovery competency at the ABC Restaurant and Lounge

Lan, Chih-Lung. January 2008 (has links) (PDF)
Thesis PlanB (M.S.)--University of Wisconsin--Stout, 2008. / Includes bibliographical references.
Customer services Restaurants
25

Measuring and achieving quality customer service : a study on public sector in Malaysia /

Rashid, Muhammad Hafiz Abd. January 2008 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 2008. / Typescript. Includes bibliographical references (leaves
26

Ontario Superhost ... : what is its value to service providers? /

Hamer, Susan E. January 1996 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 1996. / Typescript. Includes bibliographical references.
Customer services Service industries
27

Kundendienstpolitik als Marketing-Instrument von Konsumgüterherstellern /

Konrad, Eugen, January 1974 (has links)
Thesis (doctoral)--Universität Zürich, 1974. / Includes bibliographical references (p. viii-xiv).
Customer services. Consumer goods.
28

An assessment of the applicability of SERVQUAL dimensions as customer-based criteria for evaluating quality of services in an academic library

Nitecki, Danuta A. January 1995 (has links)
Thesis (Ph. D.)--University of Maryland, 1995. / "95-39711." eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 245-263).
Academic libraries Customer services
29

Methodology for improving marketing productivity through efficient utilization of customer service resources /

Levy, Michael. January 1978 (has links)
Thesis (Ph. D.)--Ohio State University, 1978. / Includes vita. Includes bibliographical references (leaves 331-338). Available online via OhioLINK's ETD Center.
Marketing. Customer services.
30

How to make a small company's services successful

Zheng, John. January 1999 (has links) (PDF)
Thesis--PlanB (M.S.)--University of Wisconsin--Stout, 1999. / Includes bibliographical references.
Customer services Small business

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