Submitted by FERNANDA SCARANELLO DRUDI null (fernandadrudi@gmail.com) on 2017-09-20T23:50:36Z No. of bitstreams: 1 DISSERTAÇÃO FERNANDA DRUDI.pdf: 2024833 bytes, checksum: cbe34437f894f4e8eacd8bd43eefb0cc (MD5) / Approved for entry into archive by LUIZA DE MENEZES ROMANETTO (luizamenezes@reitoria.unesp.br) on 2017-09-25T14:36:03Z (GMT) No. of bitstreams: 1 drudi_fs_me_bot.pdf: 2024833 bytes, checksum: cbe34437f894f4e8eacd8bd43eefb0cc (MD5) / Made available in DSpace on 2017-09-25T14:36:03Z (GMT). No. of bitstreams: 1 drudi_fs_me_bot.pdf: 2024833 bytes, checksum: cbe34437f894f4e8eacd8bd43eefb0cc (MD5) Previous issue date: 2017-07-27 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / A cana-de-açúcar é de grande importância para o agronegócio brasileiro, sendo o Brasil o maior produtor mundial desta cultura. O sistema mecanizado na colheita da cana-de-açúcar é um dos fatores que contribuíram para o setor sucroenergético brasileiro ser mais sustentável com impactos positivos nas áreas ambientais, econômica, social e agronômica. O uso de metodologias se torna necessário para ensaiar as máquinas de forma concisa avaliando o seu desempenho operacional e a qualidade das operações agrícolas auxiliando nas tomadas de decisões operacionais, administrativas e financeiras. No âmbito da Associação Brasileira de Normas Técnicas (ABNT) não existe norma para a realização de ensaios com colhedoras de cana-de-açúcar com procedimentos padronizados, o que dificultam as comparações entre os resultados de diferentes ensaios. O objetivo deste trabalho foi apresentar os parâmetros para a padronização dos ensaios de colhedoras de cana-de-açúcar, com base na metodologia utilizada pelo Núcleo de Ensaio de Máquinas e Pneus Agroflorestais (Nempa) da Faculdade de Ciências Agronômicas (FCA) da Unesp de Botucatu, oriundos de trabalhos realizados por diversos autores, utilizando como fatores de avaliação o desempenho operacional e a qualidade da colheita. Foram utilizados dados de diversos relatórios de ensaio de campo que utilizaram a mesma metodologia, em diferentes localidades no país e no exterior, com colhedoras de cana-de-açúcar de uma e duas linhas, para diferentes produtividades agrícolas, portes do canavial, declividades do terreno, velocidades de deslocamento e rotação do motor. Os indicadores de qualidade e desempenho avaliados durante o trabalho foram o consumo de combustível, as perdas visíveis de matéria-prima no campo, a matéria estranha de origens vegetal e mineral, a altura das soqueiras e os danos e os abalos às soqueiras. A produtividade agrícola do canavial e a velocidade de deslocamento da colhedora influíram nos resultados dos indicadores avaliados durante o trabalho. A metodologia utilizada no ensaio de colhedoras de cana-de-açúcar à campo apresentou resultados compatíveis entre si e com a bibliografia consultada, mostrando ser uma técnica confiável em relação aos parâmetros avaliados, tanto para colhedoras de uma linha como para de duas linhas. / The sugarcane is of great importance for the Brazilian agribusiness. Brazil is the world largest producer of this crop. The mechanized system in the harvest of sugarcane is one of the factors that contributed to the Brazilian sugar-energy sector being more sustainable with positive impacts in the environmental, economic, social and agronomic areas. The use of methodologies becomes necessary to test the machines in a concise way by assessing their operational performance and the quality of agricultural operations, assisting in decision making operational, administrative and financial perspective. In the context of the Brazilian Association of Technical Standards (ABNT) there is no standard for testing with chopping of sugar cane with standardized procedures, which make the comparisons between the results of various tests. The objective of this work was to present the parameters for the standardization of the tests of chopping of sugarcane, based on the methodology used by the Center for Testing of machines and Agroforestry Tires (Nempa) of the Faculty of Agricultural Sciences (FCA) of UNESP, Botucatu, arising from work carried out by several authors, using as factors for evaluating the operational performance and harvest quality. We used data from several test reports of field that used the same methodology, in different locations in the country and abroad, with harvesting of sugarcane one and two lines for different agricultural yields, sizes of rushes, slope of the terrain, travel speed and rotation of the motor. The quality indicators and performance assessed during the study were the fuel consumption, the visible losses in the field, the strange matter of vegetable origin and mineral, the height of the stumps of the ratoon and its damage and shocks. The agricultural productivity of sugarcane field and the speed of displacement of the harvester influenced on the results of the indicators evaluated during the study. The methodology used in the testing of sugarcane harvesters in the field presented compatible results among themselves and with the bibliography consulted, showing it to be a reliable technique in relation to the parameters evaluated, for both one and two lines of sugarcane harvesters.

This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. This factor is an indication that a customer determines the quality of service in the hotel industry. Also, the five-dimensional aspects of service quality (empathy, reliability, tangibles, responsiveness, and service assurance) impact service quality and customer satisfaction. This research empirically studied the connection between service quality and customer satisfaction in Best Western Princess Hotel in Norrköping, Sweden. Out of the 100 questionnaires sent to respondents, a total of 80 questionnaires were returned. This data, therefore, formed the basis for our analysis. The study entailed the use of qualitative descriptive research. Open-ended questionnaires were used for data collection. The statistics were coded and analysed using the statistical package for social sciences (SPSS) software. The study also contains appropriate recommendations similar to conclusions regarding the research problem. Evaluation of the outcomes shows that responsiveness, empathy, assurance, and reliability significantly influence customer satisfaction hence determining the nature of services provided. This research indicates a close correlation between service quality, the five-dimensional aspects, and customer satisfaction.

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2018-12-14T12:10:01Z No. of bitstreams: 1 William Galle Dietrich_.pdf: 1504567 bytes, checksum: 2093d2c1d67ede79c81a88b145c0644c (MD5) / Made available in DSpace on 2018-12-14T12:10:02Z (GMT). No. of bitstreams: 1 William Galle Dietrich_.pdf: 1504567 bytes, checksum: 2093d2c1d67ede79c81a88b145c0644c (MD5) Previous issue date: 2018-10-02 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / O trabalho aborda o problema da neutralidade/externalidade do método descritivo das teorias juspositivistas analíticas. O primeiro capítulo faz um recorte no empirismo filosófico, buscando as origens e fundamentos filosóficos, que amparam a estrutura básica do juspositivismo analítico, no filósofo escocês David Hume. Procura-se, portanto, estabelecer as premissas básicas de tal corrente filosófica e as respectivas incorporações dentro das teorias jurídicas que são positivistas. O segundo capítulo procura focar na questão do método descritivo. Com uma abordagem explanatória, procura detalhar como o método descritivo foi incorporado ao Direito por Jeremy Bentham, passando por John Austin e Herbert L. A. Hart, até chegar, nesta década, em Scott J. Shapiro. Trata-se, portanto, de uma reconstrução histórica do método descritivo dentro da teoria do Direito. O terceiro capítulo, por sua vez, apresenta as principais críticas ao método descritivo, sobretudo as críticas direcionadas contra a neutralidade do método, e a consequente separação rígida entre fato e valor. O trabalho tem como finalidade básica, portanto, uma exposição geral da origem do método descritivo; da sua manutenção e evolução na teoria do Direito; e das principais críticas sofridas. Trabalhou-se com o “método” hermenêutico, fio condutor da Crítica Hermenêutica do Direito e com revisão bibliográfica. Como resultados parciais, pode-se dizer, a partir do referencial filosófico adotado pelas teorias juspositivistas analíticas, ainda que inconscientemente, que as características de neutralidade valorativa e externalidade do cientista não conseguem ser mais do que meros constructos artificiais, na medida em que a rígida separação entre fato e valor já foi superada no âmbito teórico e prático da filosofia e do Direito. A introdução do método experimental de raciocínio na teoria do Direito, portanto, não consegue atingir a propugnada neutralidade/externalidade. / This work deals with the neutrality/externality problem of the descriptive method of analytical legal positivist theories. The first chapter investigates the roots of philosophical empiricism in the Scottish philosopher David Hume, seeking its philosophical origins and foundations, which support the basic structure of analytical legal positivism. It seeks, therefore, to establish the basic premises of such philosophical current and the respective incorporations within the positivistic legal theories. The second chapter seeks to focus more specifically on the central question regarding the descriptive method. With an explanatory approach, it seeks to detail how the descriptive method was incorporated into jurisprudence by Jeremy Bentham — which was maintained by John Austin, Herbert L. Hart, and, in this decade, by Scott J. Shapiro. It is, therefore, a historical reconstruction of the descriptive method within jurisprudence and legal theory. The third chapter, in its turn, presents the main criticisms of the descriptive method, especially the criticisms directed against the (supposed) neutrality of it, and the consequent rigid distinction between fact and value. The main purpose of the work is, therefore, a general exposition of the origins of the descriptive method; its maintenance and evolution in jurisprudence; and the main criticisms. The work’s approach is the hermeneutical "method", the basis of the Hermeneutical Critique of Law, and also a bibliographical revision. As partial results, it can be said, from the philosophical referential adopted by analytical legal positivist theories, albeit unconsciously, that the characteristics of the scientist's neutrality and externality cannot be more than mere artificial constructs, insofar as the rigid distinction between fact and value has already been overcome in both theoretical and practical scopes of philosophy and law. The introduction of the experimental method of reasoning in legal theory, therefore, fails to achieve the advocated neutrality/externality.

This is a postmodernist dissertation contextualised within the new epistemology. The dissertation's descriptive methodology mirrors a personal journey from intrapsychic to ecosystemic psychology which operates within the domain of language and narrative discourse. As such it is founded on the principles of ecosystemic rather than Newtonian thinking. A conversation between various participants constructs the dissertatioi1 through polyphony and academic dialogue. This is then deconstructed through the use of metalogue thereby allowing the dissertation to operate simultaneously on a number of different levels. As it is a postmodernist text, the structure is in a sense an 'anti-structure' in that it is indirect while it is still acknowledged as a construction. In this way it is constructed and deconstructed in terms of its own premises. Expectations in terms of conventional dissertation formulae are challenged without negating academic requirements. / Psychology / M.A. (Clinical Psychology)

This is a postmodernist dissertation contextualised within the new epistemology. The dissertation's descriptive methodology mirrors a personal journey from intrapsychic to ecosystemic psychology which operates within the domain of language and narrative discourse. As such it is founded on the principles of ecosystemic rather than Newtonian thinking. A conversation between various participants constructs the dissertatioi1 through polyphony and academic dialogue. This is then deconstructed through the use of metalogue thereby allowing the dissertation to operate simultaneously on a number of different levels. As it is a postmodernist text, the structure is in a sense an 'anti-structure' in that it is indirect while it is still acknowledged as a construction. In this way it is constructed and deconstructed in terms of its own premises. Expectations in terms of conventional dissertation formulae are challenged without negating academic requirements. / Psychology / M.A. (Clinical Psychology)