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We have produced a process mapping and from there developed a document management plan for the research service at the Labour Movement Archives and Library (ARAB) in Stockholm, Sweden. The project was conducted during five weeks in the spring of 2011 at ARAB and the resulting classification structure and document plan has been formulated and presented to the staff at a seminar. We found that the institution in some cases were suffering from an inadequate documentation in a number of the identified processes, and also in their records management and archiving. In this additional memorandum follows an analyzing discussion of activity-based document- and archive management, e-archives and process mapping. We have accordingly tried to standardize the process of research services and contribute to a more adequate document management within the institution. The classification structure, document plan and process maps are attached as an appendix at the end of the thesis. This project is the result of our one year master's thesis in archival science.

<p>Examensarbetet utfördes åt företaget Medius AB. Arbetet bestod av att designa en ny process för Medius nuvarande och framtida dokumentationsbehov.</p><p>För att göra detta behövde tre steg slutföras. Först skulle information om dagens dokumenthantering inhämtas, vilka dokument skrivs av vem och för vem skrivs de och vilka behov finns det som idag kanske inte fylls. En grov lista över önskad funktionalitet togs också fram och därefter designades en process som klarar av att fylla alla dessa krav och behov. Sist skulle en lista över verktyg som behövs för den nya processen tas fram och en undersökning om vad som finns och vad som behöver byggas från grunden skulle genomföras. Alla dessa steg har genomförts och den nya processen har utvärderats genom enkäter till medlemmar ur ett antal olika fokusgrupper.</p><p>Resultatet av utvärderingen tyder på att det är lite arbete kvar att genomföra innan processen är redo att börja implementeras hos Medius, och dessutom behöver alla verktyg implementeras. När detta väl är klart kan den nya processen dock hjälpa Medius AB att lösa flera av de nuvarande problemen eller bristerna.</p>

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The purpose of this case study has been to investigate the development and implementation of metadataschemas in two swedish governmental agencies. The interest of metadata in relation to records managment has been significant lately due to the challenges posed by the digital environment. This has been manifesteted in international standards such as TS/ISO 23081 Metadata for records and the MoReq 2 metadata specification issued by the DLM-forum. The extent to which these standard has influenced practice seems less overt however which has been one main motivation for this study.   The research questions adressed are: What has been the main purposes for the development of the metadataschemas? Which standards and role-models have influenced the metadataschemas? How has the implementation of the schemas been carried out? The case study has been conducted using a qualitative research method. The primary method of data collection has been qualitative interwievs and analysis of documentation. The results has been analysed using the Records-continuum model according to which records can serve different purposes in time and space.   The results shows that the motives behind the development of the schemas has been much the same as for example improved description and access. The choice of standards influencing the schemas has been different however. This has affected the possibilities of the agencies to describe records in context and safeguard their evidentual value. The metadataschema developed for Skatteverket has mainly followed a record-centric model of description. The underlying assumption has been a retro-active stance where records are regarded as existing objects that process through a-priori defined life-stages. In contrast, the metadataschema developed for Trafikverket emphasizes the relationship with records and the business process in which they are created. The study confirm findings of previous research that certain metadatatypes such as metadata describing the logical strucure of records and process metadata relating to the subsequent use and handling of records are used to a lesser extent. ISO 23081:1 Metadata for records was issued during the development of the metadataframework for Trafikverket and influenced the further work to some extent. In order to investigate the actual impact of this standard further quantiative oriented studies are needed.

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All systemdokumentation som finns på Flextronics är dokumenterad på en mall i Word. Utvecklingen inom Flextronics WE, Karlskrona är stor. Många datasystem används på företaget inom olika avdelningar lokalt men även i Europa, och ingen gemensam ruin för hanteringen av systemdokument finns. Helpdesken på Flextronics servar hela Karlskrona och västra Europa på deras datasystem och nätverk. Vår uppgift är att ta fram en kravspecifikation för hantering av systemdokumentationen. För att helpdesken skall kunna utnyttja denna information krävs att informationen lagras på ett enkelt och överskådligt sätt där man lätt kan söka uppgifter. Lösningen skall vara Web-baserad så att alla användare skall kunna utnyttja informationen både internt och externt via företagets intranet.