Embora o construto intenção de recompra venha sendo estudado por diversos pesquisadores, existem alguns desafios sobre o conhecimento das relações entre os seus construtos determinantes ou antecedentes. Assim, para o desenvolvimento desta pesquisa, foi analisada a influência do valor percebido, do comprometimento afetivo, do comprometimento normativo e da propaganda boca a boca positiva sobre a intenção de recompra de smartphones de uma determinada marca (marca líder do mercado mundial). Para tanto, foi realizado o levantamento teórico que aborda a intenção de recompra, bem como a compreensão e análise dos construtos contemplados na pesquisa. Posteriormente, foi realizada uma pesquisa quantitativa, por meio da implementação de uma survey. A análise dos resultados foi feita através de estatísticas multivariadas, utilizando-se a técnica da Modelagem de Equações Estruturais para se observar e analisar os elementos que compõem o objeto em estudo, além da realização do teste das hipóteses levantadas. A amostra foi composta por 283 consumidores de telefones celulares smartphones. Os resultados evidenciaram que o valor percebido pelos consumidores influencia positivamente o comprometimento afetivo e o comprometimento normativo; que o valor percebido pelos consumidores não influencia positivamente a propaganda boca a boca positiva; que o comprometimento afetivo do consumidor influencia positivamente a propaganda boca a boca positiva; que o comprometimento afetivo do consumidor influencia positivamente a intenção de recompra; que o comprometimento normativo influencia positivamente a intenção de recompra; e que a propaganda boca a boca positiva influencia positivamente a intenção de recompra de um produto desta mesma marca. Portanto, este estudo fornece uma maior compreensão das relações dos construtos determinantes ou antecedentes da intenção de recompra, incluindo em um mesmo modelo teórico diferentes construtos que antes não haviam se relacionados. / Submitted by Ana Guimarães Pereira (agpereir@ucs.br) on 2015-10-29T10:49:26Z No. of bitstreams: 1 Dissertacao Vinicius Zanchet de Lima.pdf: 918111 bytes, checksum: 6725f13f97477624a61513e930670b96 (MD5) / Made available in DSpace on 2015-10-29T10:49:26Z (GMT). No. of bitstreams: 1 Dissertacao Vinicius Zanchet de Lima.pdf: 918111 bytes, checksum: 6725f13f97477624a61513e930670b96 (MD5) / Although the construct repurchase intention are being studied by many researchers, there are some challenges on the knowledge of the relationships between the determinants constructs or antecedents. For the development of this research, was analyze the influence of perceived value, the affective commitment, normative commitment and positive word of mouth marketing about the intention of repurchasing smartphones of a particular brand (world market leader brand). For this, we carried out the theoretical research that approaches the repurchase intention, as well as the understanding and analysis of the constructs included in the research. After that, was implemented a quantitative search using a survey as method. The analysis of the results was made through multivariate statistics, using the technique of Structural Equation Modeling to observe and analyze the components of the object under study, in addition to testing the mentioned hypotheses. The sample consisted of 283 consumers of mobile phones smartphones. The results showed that the perceived value positively influences the affective commitment and normative commitment; that the perceived value by consumers not positively influences positive word of mouth; that the affective commitment positively influences the word of mouth positive; that the affective commitment positively influences the repurchase intention; that the normative commitment positively influences the repurchase intention; and that the word of mouth positive positively influences the repurchase intention a product of the same brand. Therefore, this study provides a greater understanding of the relationships of the determinants constructs or antecedents of intention to repurchase, including in the same theoretical model different constructs that previously had not related.

Electronic commerce is the selected field to investigate for this thesis, particularly pure player apparel brands. This has been of interest as consumers struggle when shopping online for apparel since they cannot test the product before purchasing with pure players, therefore, there is information asymmetry. Moreover, when consumers lack trust, they may be more hesitant to purchase online due to the perceived risk, therefore, companies should attempt to relieve their doubts. It has been recognized in previous research that electronic word of mouth (e-WOM) could provide guidance and develop confidence during the purchasing process. The aim of this study was to develop an understanding on how consumers perceive online reviews to assure that they will be satisfied with the order. Moreover, there were several factors identified in previous research that could influence the use of online reviews, therefore, those factors were recognized and analyzed in the context of pure players for this study. In addition, the study revealed two factors that influenced the use of online reviews. A qualitative method was utilized, to gain a deeper understanding on consumers’ opinions on the topic. Semi-structured interviews were conducted to provide the opportunity for individuals to further develop their responses. The results suggested that pure player apparel brands should include online reviews. They could improve the mechanism by considering the factors that were identified in this study.

Embora o construto intenção de recompra venha sendo estudado por diversos pesquisadores, existem alguns desafios sobre o conhecimento das relações entre os seus construtos determinantes ou antecedentes. Assim, para o desenvolvimento desta pesquisa, foi analisada a influência do valor percebido, do comprometimento afetivo, do comprometimento normativo e da propaganda boca a boca positiva sobre a intenção de recompra de smartphones de uma determinada marca (marca líder do mercado mundial). Para tanto, foi realizado o levantamento teórico que aborda a intenção de recompra, bem como a compreensão e análise dos construtos contemplados na pesquisa. Posteriormente, foi realizada uma pesquisa quantitativa, por meio da implementação de uma survey. A análise dos resultados foi feita através de estatísticas multivariadas, utilizando-se a técnica da Modelagem de Equações Estruturais para se observar e analisar os elementos que compõem o objeto em estudo, além da realização do teste das hipóteses levantadas. A amostra foi composta por 283 consumidores de telefones celulares smartphones. Os resultados evidenciaram que o valor percebido pelos consumidores influencia positivamente o comprometimento afetivo e o comprometimento normativo; que o valor percebido pelos consumidores não influencia positivamente a propaganda boca a boca positiva; que o comprometimento afetivo do consumidor influencia positivamente a propaganda boca a boca positiva; que o comprometimento afetivo do consumidor influencia positivamente a intenção de recompra; que o comprometimento normativo influencia positivamente a intenção de recompra; e que a propaganda boca a boca positiva influencia positivamente a intenção de recompra de um produto desta mesma marca. Portanto, este estudo fornece uma maior compreensão das relações dos construtos determinantes ou antecedentes da intenção de recompra, incluindo em um mesmo modelo teórico diferentes construtos que antes não haviam se relacionados. / Although the construct repurchase intention are being studied by many researchers, there are some challenges on the knowledge of the relationships between the determinants constructs or antecedents. For the development of this research, was analyze the influence of perceived value, the affective commitment, normative commitment and positive word of mouth marketing about the intention of repurchasing smartphones of a particular brand (world market leader brand). For this, we carried out the theoretical research that approaches the repurchase intention, as well as the understanding and analysis of the constructs included in the research. After that, was implemented a quantitative search using a survey as method. The analysis of the results was made through multivariate statistics, using the technique of Structural Equation Modeling to observe and analyze the components of the object under study, in addition to testing the mentioned hypotheses. The sample consisted of 283 consumers of mobile phones smartphones. The results showed that the perceived value positively influences the affective commitment and normative commitment; that the perceived value by consumers not positively influences positive word of mouth; that the affective commitment positively influences the word of mouth positive; that the affective commitment positively influences the repurchase intention; that the normative commitment positively influences the repurchase intention; and that the word of mouth positive positively influences the repurchase intention a product of the same brand. Therefore, this study provides a greater understanding of the relationships of the determinants constructs or antecedents of intention to repurchase, including in the same theoretical model different constructs that previously had not related.

Given a lack of tactics for addressing brand hate, most managers tend to ignore brand haters, and instead dedicate their resources towards consumers who like or love their brand. Similarly, relative to the volume of research on positive brand emotions, the academic literature exploring negative brand emotions is limited. Moreover, research indicates that compared to positive brand information, negative brand information is more diagnostic, and ultimately more damaging. In contrast to such findings and practices, this dissertation proposes a strategy whereby using advertising to openly acknowledge that a brand is hated (i.e. hate-acknowledging advertising) can be advantageous for corporate polarizing brands. The findings suggest that, compared to a traditional ad (i.e., an ad which only focuses on positive brand attributes or information), a hate-acknowledging produces higher levels of brand trust through the mediating influence of ad credibility. This research also demonstrates that hate-acknowledging advertising (vs. traditional advertising) has a stronger and more favorable influence on consumer intentions to engage in positive word of mouth, and that consumer brand emotions moderate this effect. Specifically, the favorable influence of hate-acknowledging on positive word of mouth intensifies with higher levels of consumer love towards a polarizing brand.

Denna undersökningen söker svar på vilket förhållningssätt svenska turister har till Word of Mouth budskap som de kommer i kontakt med under köpprocessen av semesterresor. Arbetet fokuserar på det förtroendet som turisterna har för ett omdöme eller recension beroende på vem som förmedlar omdömet eller recensionen. Om opinionsbildare spelar någon väsentlig roll för svenska turister och även i vilka kommunikationskanaler som svenska turister finner eller utsätts för Word of Mouth budskap. Syfte med detta arbetet är att resultatet kan vara en hjälp för marknadsförare som riktar in sig på att attrahera svenska turist till semesterdestinationer runt om i världen. Slutsatsen som denna studie har kommit fram till är att Word Of Mouth åsikter spelar en väsentlig roll i köpprocessen för svenska turister.

The thesis summarizes existing mathematical models for discontinuous innovation diffusion and differences vs. continuous innovation. It describes and analyzes what the difference between WOM marketing and viral is. It evaluates existing mathematical models for information spreading through viral marketing and analyze why successful viral marketing remains rare case. Analyze which marketing messages do spread virally and depict major reasons why.

This research aims to investigate the effect of word-of-mouth (WOM) on the purchase of genuine and counterfeit luxury brands with a focus on the roles of attitude functions, product type, valence of WOM, and brand popularity. It consists of two experimental studies. Study 1 examines the effect of WOM on the purchase of luxury brands and attempts to investigate the mediating role of attitude functions in the relationship between WOM and purchase intentions for luxury brands, with regard to different product types and valence of WOM. Study 2 compares the effects of WOM communications with traditional advertising on the purchase of counterfeit and genuine luxury brands. It also examines the differences between popular and non-popular luxury brands. Results reveal that social-adjustive and value-expressive functions fully mediate the effect of WOM on luxury brand evaluation while partially mediate the effect of product type on luxury brand evaluation. The effect of WOM on attitude functions is more pronounced for high (vs. low) susceptibility to interpersonal influence consumers. Findings of Study 2 support the moderating role of subjective norm in the self-monitoring and counterfeit luxury brand evaluation relationship, indicating that compared to advertising, WOM is a more effective way to decrease counterfeit luxury brand consumption. Managerial implications for strategic brand management and directions for future research are discussed.

This research study involves three essays and examines CRQ-driven decision making from the points of view of the common firm, social-commerce platform provider, and social-commerce echo-system. It addresses CRQ's progression from traditional business-to-consumer (B2C) initiatives to social platform-specific antecedents and to environment-driven factors lying outside the direct control of the platform provider, yet influencing social commerce business decisions, such as user-generated content from peers (e.g. family, friends) and expert authority (e.g. specialists, experts, professional organizations). The research method used statistical, data mining and computer science techniques. The results suggest that social platform providers should take a proactive approach to CRQ, fully leverage their online platform to improve CRQ while paying special attention to security as a potential barrier, and consider the analysis of elements of the echo-system such as the electronic word of mouth (eWOM) to further drive CRQ and determine the level of alignment between customers and experts, suppliers and products featured, that may lead to value-added managerial insights such as the prioritization, promotion and optimization of such relationships.

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Abstract         Title: How to create positive place ambassadors?   Level: Final assignment for bachelor’s degree in business administration   Authors: Helena Green & Jessica Olsson   Supervisor: Jonas Molin & Lars-Johan Åge   Examiner:  Maria Fregidou-Malama   Date: May 2020   Aim: The aim of the study is to understand and investigate how residents can become positive place ambassadors for their place of residence. This by researching which factors that can contribute to developing positive ambassadorship of residents in a city and how the interaction between these factors relates and connects.   Method: The study has a phenomenological research philosophy with a deductive basis. The study applies a qualitative research method based on a web-based survey.   Result & Conclusions: The result of the study can be summarized in a dynamic model where the residents' experiences and opinions can be related from the theoretical frame of reference, and create an applicable view around the city of Uppsala as a place brand, this in relation to the inhabitants in the city. The results show that the residents largely act as ambassadors for their place of residence and a high degree of participation from the inhabitants gives the brand a greater complexity and dynamism, which means that the residents identify with the brand. This increases the chances of the inhabitants acting as positive place ambassadors for their place of residence.   Contribution of the thesis: The thesis contributes by developing a dynamic model for place ambassadorship that is applicable to location marketing when it comes to developing place brands and its brand-building activities.   Suggestions for future research: The study is limited to Uppsala. For future studies we propose the possibility of a deeper analysis on the impact of residents as place ambassadors and how it can be adapted into different areas.   Key words: Place marketing, place ambassadorship, word-of-mouth, place branding