Bakgrund: Fotbollssupportrarna i Stockholm är kända för sin entusiasm, sitt engagemang och den emotionella anknytningen de har till sina klubbar.  Syfte: Studien syftar till att med utgångspunkt ur den kärlek och lojalitet som fotbollssupportrarna till AIK, Djurgården och Hammarby har, undersöka vilka faktorer som motiverar dem till att köpa säsongskort till lagens hemmamatcher i Allsvenskan. Baserat på teorierna Relationsmarknadsföring, The Commitment-Trust theory, Maslows Behovshierarki, social identitetsteori och konsumentlojalitet skapas ett fundament som ger möjlighet till olika synsätt och infallsvinklar för att undersöka de faktorer som motiverar ett köp av säsongskort.  Metod: Med utgångspunkt ur tidigare teorier har metodtriangulering genomförts i studien som är av tvärsnittsdesign. En semistrukturerad intervjuguide har tagits fram som legat till grund för studiens kvalitativa undersökning. En representant från vardera av de tre klubbarna intervjuades och spelades in. Genom att transkribera och koda intervjuerna kunde därigenom svaren härledas och kopplas ihop med teorierna. Med en fortsatt utgångspunkt ur teorierna utformades en enkät med stöd  ur svaren från intervjuerna där studien kompletterades med en kvantitativ del för att kunna ge en mer generaliserad bild av vad som motiverar fotbollssupportrar till säsongskortsköp.  Slutsats: Studien visar att känslan av samhörighet och tillhörighet är avgörande faktorer för säsongskortsköp. Fotbollssupportrar som känner en stark tillhörighet och kan identifiera sig med fotbollsklubben köper säsongskort för att de är en så stor del av deras liv och denna lojalitet får dem att till och med stötta klubben endast för stöttandet skull utan någon större egen vinning såsom att få gå på match. / Background: Football fans in Stockholm are famous for their enthusiasm, commitment and the emotional attachment they have to their clubs.  Purpose: The study aims to investigate what factors that motivate fans to buy season tickets to the clubs home games in Allsvenskan, the top division of Swedish football. With a starting point from Relationship marketing, The Commitment-Trust theory, Maslow's Hierarchy of needs, Social identity Theory and Consumer loyalty a basis is founded for studying the motivating factors from different angles of approaches. By analyzing the theories and their view of the motivating factors towards buying season tickets, the goal is to reach an understanding of what motivates a purchase.  Method: With a starting point from previous theories the method used in the study is method triangulation. By one semi-structured interview guide which has been the basis for the qualitative investigation, a season ticket holder from each one of the three investigated football clubs has been interviewed. The interviews were recorded and transcribed. By coding the interviews they were analyzed and compared with the theories. Therefore a quantitative survey was handed out to give a more general picture of what factors that motivate football fans to purchase season tickets.  Conclusion: The study shows that the sense of affinity and belonging are determining factors towards a purchase of a season ticket. If football fans do feel a strong sense of belonging and can identify with the club they tend to be more likely to buy season tickets since it's such a big part of their lives and this loyalty tends to make them support the club just to support it without any significant gain like for example attending a match.

Thesis advisor: Christopher Maxwell / Although there is extensive theoretical and empirical literature discussing the impact of revenue sharing agreements on competitive balance in professional sports leagues, there has been little work done to improve the structure of current agreements which are designed to improve competitive balance. This paper focuses on the National Basketball Association (NBA) and the current revenue sharing agreements it has in place. This paper both evaluates franchises’ efforts in earning revenue sharing payments and offers alternative metrics designed to accomplish the goals of league-wide profitability and competitive balance. / Thesis (BA) — Boston College, 2010. / Submitted to: Boston College. College of Arts and Sciences. / Discipline: Economics Honors Program. / Discipline: Economics.

[pt] De acordo com a teoria lacaniana, o tema do ato é investigado a partir de duas entradas nesta dissertação. Na primeira, as modalidades de ato denominadas passagem ao ato e acting out e elaboradas por Lacan no seminário A Angústia (1962-63) são examinadas a partir dos conceitos de objeto a e angústia. Na segunda, o conceito de ato, definido no contexto de O Ato Psicanalítico (1967-68) é delineado a partir de cinco teses fundamentais. Essas teses nos conduzem, então, à concepção do caráter constitutivamente falho do ato, concepção essa que permite uma articulação entre a passagem ao ato falha e o objeto a. A prática psicanalítica num batalhão da Polícia Militar do Estado do Rio de Janeiro constitui o pano de fundo clínico deste trabalho. / [en] According to the chief lines of Lacan s theory, we approach in the present study the theme of the act in two steps. Firstly, we investigate the types of act termed by Lacan in his 10th Seminary (1962-63) passage to the act and actingout in their connection with the concepts of object a and anguish. We than endeavor to characterize the concept of act, following Lacan s definition in The Psychoanalytical Act (1967-68), through the statement and commentary of five main thesis. These lead to the conception of the act as constitutively failed, which is at the basis of the connection between the failed passage to the act and the object a. The clinical background of the present study is provided by our psychoanalytical practice in the Military Police of Rio de Janeiro.

The topic of this diploma thesis is focused on the analysis of the company's requirements for the selection of a system to support communication with customers - helpdesk. The beginning of the work is devoted to theoretical basics of helpdesk systems such as trouble ticket life cycle or knowledge base system. Furthermore, the use of the helpdesk system is described from the point of view of usage and then from the point of view of the roles that occur when using this system. At the end of the theoretical part are described ECS systems, which the helpdesk system is part of. The practical part describes the company for which this work is processed and its functional requirements for the selected system and systems directly related to it. In addition, 4 available solutions are selected, which include their pros and cons and then are evaluated based on seven criteria. The best solution is recommended to the company for selection. In the end of the work, the course of implementation of the solution chosen by the company is outlined.

Local public transport companies provide important mobility services to the general public. Although these services are usually subsidised, companies rely on revenues generated by ticket sales. Therefore, fare evasion (i.e., people using a transport service without paying for it) and ticket forgery (the production of an illegal ticket facsimile) have considerable influence on the companies' economic sustainability. As existing research regarding the economic perspective is limited, this paper presents a Delphi study that investigates the phenomena with a survey of experts in public transport companies and transport associations in Germany, Austria, and Switzerland. The findings of the survey provide insights into the overall perception and discuss relevant aspects of both fare evasion and ticket forgery, thereby not only highlighting practical implications, but also helping policy makers shape adequate policies for public transport in societies.

She inches glass to break: conversations between friends is a project that aims to manifest, through research and practice, my own feminist language within the videos I have produced in my final year of my Masters of Fine Arts. My feminist language is Australian and intersectional, invested in combating sexism, racism and in deepening language and representation around sexuality in relation to Asian women. This project discusses my video She inches glass to break (2018) in length, which created intersectional feminist dialogue in response to feminist filmmaker Ulrike Ottinger’s film Ticket of No Return (1979) and Breakfast at Tiffany’s (1961). Additionally, given this project’s investment in language, this body of work is influenced both by aspects of psychoanalysis – in which speech is central to a “therapeutic action” – and by feminist linguistics in which linguistic analysis reveals some of the mechanisms through which language constrains, coerces and represents women, men and non-binary people in oppressive ways.

[pt] Esta dissertação investiga o alcance da abordagem psicanalítica aos novos sintomas, que não obedecem à lógica do recalque, mas são marcados por manifestações de impulsividade entre as quais se destacam as passagens ao ato. Nossa investigação parte da construção freudiana que resultou na noção de Agieren, em inglês acting out. Utilizamos também as contribuições teóricas de Lacan, que perfilhou na psicanálise o termo passagem ao ato que é originário da psiquiatria, para demarcar uma nuance no campo do acting out, e assim redefinir ambos os conceitos. Pretendemos situar o diferencial que o saber psicanalítico traz para compreensão da passagem ao ato, situada como uma característica do novo mal estar na cultura. / [en] This dissertation investigates the scope of the psychoanalytic approach to the new symptoms which does not obey the logic of repression, but are marked by manifestations of impulsivity among which stand out the passages to the act. Our investigation started from the Freudian s construction that resulted in the notion of Agieren in English acting out. We also used the theoretical contributions of Lacan, who affiliated in psychoanalysis the term passage to the act that originated in psychiatry, to demarcate a nuance in the field of acting out, and so, to reset the two concepts. We intend to place the differential that brings the psychoanalytic knowledge to understand the passage to the act, situated as a feature of the new discontent in culture.

Over the course of American history, the vice presidency has evolved into a meaningful and influential part of the executive branch, and running mates have become an important part of presidential elections. But scholars, pundits, and political professionals continue to discuss and evaluate vice presidential selection in an outdated framework that now borders on superstition. Now that presidential nominees have sole authority to choose their running mates and the resources to take care in the process, voters demand that they do so. The modern presidential nominee should undertake a serious and methodical research and decision-making process, and should choose a running mate who 1) demonstrates unassailable competence, and 2) bolsters the ticket – not balances it – by extending presidential nominee’s narrative into uncovered territory.

The purpose of this study was to assess satisfaction with the season ticket selling process administered by a minor league baseball franchise. Minor league sport organizations rely heavily on season ticket sales and retention, therefore, knowing the perceptions of consumers gives organizations an opportunity to fulfill consumer needs. Respondents (N=615) to a consumer satisfaction survey included season (N=365) and non-season (N=250) ticket holders of a southern Triple-A baseball team. Results indicate ineffective television and radio advertisements, favorable experience with the purchasing process, fair and appropriate price, consumer ticket use related to perceived team connection, and repurchase intention was not based on club’s win-loss. Future investigations should distinguish if perceptions change longitudinally when managers attempt to address consumer needs.

In the recent years, due to the rapid advance of internet technology and its characteristics such as boundary-less, low cost, high-speed, and two-way communication, the airline companies have created websites and employed internet as a marketing tool to sell tickets directly to end-customers via the airline websites. This trend is gradually replacing the traditional technique such as selling the tickets via travel agencies. There are two major advantages of selling tickets via the airline websites. First, it could reduce the commission fee paid to the intermediary effectively; secondly, due to the utilization of electronic ticketing system, the airline companies could further reduce its overall operating cost by 10%. Thus, increasing number of firms, including the six major airline companies in Taiwan, in the airline industry are switching the ticket-selling channel to online-selling. However, it is uncertain whether the functional service provided by the airline companies in Taiwan meets the needs and expectation of the customers. Therefore, the survey developed in this research aims to confer three aspects of existing service of the major Taiwanese airline companies; these three aspects include: the service quality of the online ticketing system, customer satisfaction, and behavior intention. Furthermore, the research takes a step further to discuss the relationship between these three aspects and whether acknowledgement-differences occur between customer attribute and customer spending-behavior toward these three aspects. The findings of this research are as follows: 1. The five major factors that constitute service quality are positively related with customer satisfaction. Among the five, ¡§service convenience¡¨ has the greatest effect on customer satisfaction. 2. The five major factors that constitute service quality are highly and positively related with the ¡§customer loyalty¡¨ factor under the behavior intention aspect. 3. Customer Satisfaction is highly and positively related with the ¡§customer loyalty¡¨ factor under the behavior intention aspect; but it is unrelated with ¡§pay more¡¨ and ¡§switching and complaint¡¨. 4. The two Taiwanese airlines, China Airline and Eva Airline, which serves international route on a regular basis, outperforms the other four national airline companies ¡]Trains Asia Airways¡BFar Eastern Air Transport¡BMandarin Airlines¡BUni Air¡^on ¡§service tangibility¡¨ and ¡§service customization.¡¨ 5. The major customer for purchasing air tickets online is characterized by: younger age (21~35), high education, male and heavy internet user. Keywords: Service Quality, Customer Satisfaction, Behavior Intention,Online-Ticketing, Electronic-Ticket, Airline Companies