Esta dissertação tem como objetivo central investigar fatores que moderam a relação entre satisfação pós-recuperação e intenção de recompra no varejo online. Mais especificamente, esta pesquisa visa analisar se os construtos qualidade do relacionamento, resistência à mudança e motivo inferido moderam a relação entre satisfação com o gerenciamento de reclamações e intenção de recompra no varejo online. Para verificar tais moderações, inicialmente foi realizada a etapa exploratória de pesquisa, na qual, por meio de entrevistas em profundidade, evidenciou-se que as variáveis propostas poderiam moderar a relação entre a variável independente e dependente desta dissertação, bem como foi adicionado o construto valor econômico como possível moderador da relação entre satisfação pós-reclamação e intenção de recompra. Em seguida, para testar as hipóteses propostas foi aplicada uma survey junto a consumidores norte-americanos (N=500), operacionalizada com auxílio do Qualtrics, via Mechanical Turk. Como resultado dos testes, tem-se que a qualidade do relacionamento, o motivo inferido e a percepção de valor econômico moderam a relação entre satisfação pós-recuperação e intenção de recompra no varejo online, ou seja, podem explicar, em partes, a não linearidade da relação entre a variável independente e dependente desta pesquisa. Destaca-se ainda que as dimensões da qualidade do relacionamento (a saber: satisfação, confiança e comprometimento) sugeridas neste estudo também moderaram, individualmente, a relação entre a variável independente e dependente desta pesquisa. Sendo assim, esta dissertação contribuiu para a literatura de Marketing e comércio eletrônico ao evidenciar que tanto a qualidade do relacionamento, bem como as dimensões de satisfação, confiança e comprometimento moderam a relação entre satisfação com o gerenciamento de reclamações e intenção de recompra. Além disso, evidencia-se que a elevada percepção de valor econômico, e os motivos inferidos pelos clientes (se positivos), diante da falha inicial ocorrida, também podem sinalizar intenções de recompra dos consumidores junto a sites varejistas. / This dissertation aims to investigate factors that moderate the relationship between satisfaction with complaint handling and repurchase intention in online retail. More specifically, this research aims to examine whether the quality of the relationship constructs, resistance to change and inferred motive moderate the relationship between satisfaction with complaint handling and repurchase intention in online retail. To test such moderations, was taken an exploratory research stage through in-depth interviews in which it became clear that the proposed constructs could moderate the relationship between the independent and dependent variables of this dissertation, as well as the variable economic value was added as a possible moderator of the relationships between satisfaction with complaint handling and repurchase intention. Then, to test the hypotheses was applied a survey with online consumers (N=500) from United States, through Qualtrics and Mechanical Turk. The results indicate that the relationship quality, the inferred motive and the perceived economic value moderated the relationship between satisfaction with complaint handling and repurchase intention in online retail. It is emphasized that the dimensions of relationship quality (satisfaction, trust and commitment) suggested in this study also moderated, in an individual way, the relationship between the independent and dependent variables of this study. Thus, this dissertation has contributed to the literature of marketing and e-commerce by showing that both the relationship quality as well as the dimensions (satisfaction, trust and commitment) moderate the relationship between satisfaction with complaint handling and repurchase intention. Furthermore, it is evident that the high perceived economic value, and the motive inferred by customers (if positive), facing the initial failure occurred, can also indicate repurchase intentions of consumers with online retailers.

The aim of this thesis is to determine the value of the company Technicky skusobny ustav based in Piešťany. The first part of the work deals with the theoretical basis for the evaluation of the company, there are described the reasons why to evaluate companies, and further process to apply for the valuation. The following is a description of selected parts of the strategic and financial analysis, financial plan and evaluation methods. Furthermore, there will be presented the chosen company and subsequently evaluated according to methods in the theoretical part. For determining the value of the company there were used discounted free cash flow method and economic value added method. In the conclusion specific evaluation methods are applied and statement stated about the value of the company dated to 31.12.2015.

The subject of this thesis is evaluation of company performance and based on acquired information formulation of suggestions for improvement. The theoretical part describes classic and modern indicators for measurment of company performance. In the practical parts there are an analysis of company performance and the results are compare with competitive and average in industry. Last part of this thesis is dedicated to suggestions for an improvment.

The master's thesis focuses on retail company Koruna, s. r. o. valuation by using income-based methods of discounted cash flows of an entity and economic value added. The thesis is divided into two main parts. The first part defines the theoretical basis of the thesis and the second part deals with the practical application of knowledge to the specific company. The practical part contains strategic and financial analysis and application of income-based methods which leads to the determination of the company's value to the 1. 1. 2016.

This thesis deals with the evaluation of the financial situation of the business entity ALVIK, družstvo in the years 2016-2018. By using selected methods of financial analysis and strategic analysis, the current state of the business entity is evaluated. Based on the results of these analyses, a recommendation supporting the further development of the company is proposed.

This diploma thesis is focused on determination of the value of Hospodářská s.r.o. to 31.12.2018 by using income capitalization approach. Especially the method of discounted cash flow and economic value added method.

El presente trabajo de investigación tiene como objetivo analizar el desempeño financiero de las principales empresas cementeras de Perú, Chile y Colombia que cotizan en bolsa durante los años 2015 al 2019. Para ello se utilizarán la metodología de análisis Du Pont, se determinará el Valor Económico Agregado (EVA) y el riesgo de quiebra usando el modelo Z de Altman. Este trabajo de investigación tiene como propósito identificar la condición financiera de las empresas más representativas de cada país seleccionado, tomando como base sus estados financieros, donde se evaluará sus principales indicadores y aplicará modelos para determinar la salud financiera de estas empresas y como se relacionan con la realidad económica de cada una con sus respectivos países. El sector cementero en los países objeto de estudio, representa uno de los principales medidores del comportamiento económico de cada país, ya que este sector está muy relacionado con las actividades de construcción tanto privada como pública en beneficio de la población. Es un sector altamente competitivo, ya que la inversión en infraestructura siempre ha constituido un pilar en el desarrollo tanto de países emergentes como desarrollados, resultando interesante la búsqueda de mercados rentables, la optimización de procesos y estrategias de reducción de costos para obtener una mayor y mejor rentabilidad. Así también, el presente análisis busca ser una guía para inversionistas, donde se pueda determinar qué país logra brindar las mejores condiciones económicas y financieras para obtener un mejor retorno de la inversión. / The objective of this research work is to analyze the financial performance of the main cement companies in Peru, Chile and Colombia that are listed on the stock market during the years 2015 to 2019. For this, the Du Pont analysis methodology will be used, the Economic Value will be determined Aggregate (EVA) and bankruptcy risk using Altman's Z model. The purpose of this research work is to identify the financial condition of the most representative companies of each selected country, based on their financial statements, where their main indicators will be evaluated and models will be applied to determine the financial health of these companies and how they relate to the economic reality of each one with their respective countries. The cement sector in the countries under study represents one of the main measures of the economic behavior of each country, since this sector is closely related to both private and public construction activities for the benefit of the population. It is a highly competitive sector, since investment in infrastructure has always been a pillar in the development of both emerging and developed countries, making it interesting to search for profitable markets, process optimization and cost reduction strategies to obtain greater and better profitability. Also, this analysis seeks to be a guide for investors, where it can be determined which country manages to provide the best economic and financial conditions to obtain a better return on investment. / Trabajo de investigación

The objective of this master´s thesis is evaluation of the financial situation and the efficiency of a company. The theoretical part is focused on the elementary methods of the financial analysis and the Economic Value Added as an efficiency measure. This theory is then applied to a particular company. The practical part contains calculation of selected ratios of the financial analysis and the Economic Value Added. The entire financial situation of the company is evaluated on the basis of results, included recommendation of appropriate deficiencies.

This master`s thesis is focused on the evaluation of the efficiency in the firm of Josef Filák in the years 2006-2008 by using selected methods of financial analysis and Economic Value Added. Based on results from analysis are created suggestions for an improvement present situation in the firm for several following years.

The diploma thesis occupies with the evaluation of financial health of the company Východočeská plynárenská, a. s. by traditional and less famous methods of financial analysis. It presents suggestions to improvement the company´s financial situation on the basis of financial analysis´s results. Contains a recommendation to use the concept of economic value added as complex tool for evaluation of financial situation.