The study is concerned with evaluating the growth strategy of MBSA Consulting which is primarily aligned to the key principles of Black Economic Empowerment (BEE). As a black owned company practising in the field of civil engineering consulting, there is strong competition from both established companies and other BEE companies. The literature review included the general overview of South African legislation and regulation related to BEE and has also revisited the academic framework in the field of strategic management. According to the findings of the study, clients of MBSA which are mainly government departments and institutions are generally satisfied with the work of MBSA. However, they felt that MBSA should incorporate non-Historically Disadvantaged Individuals in order for them to compete with established companies which generally are owned and managed by non-HDls. The findings of the study revealed that the employee satisfaction level of MBSA employees is good and that can translate to employee encouragement to stay longer with the firm. Finally, the study concluded that MBSA's growth strategy is feasible and there is potential for this company although the issue of skills shortage in the country remains a problem. / Thesis (MBA)-University of KwaZulu-Natal, 2006.

The political processes with regards to black economic empowerment creates a very favourable business environment both for start-ups and already established black companies The service industry is the fastest growing industry around the world. In South Africa, the demand for technically skilled technicians in the information and communication industry is huge. III The challenge facing most black start-up is the sustainability of these companies in view of changing economic, political, social.and indeed technological environment. Franchising has been hailed as the best business growth strategy in many countries and particular for black owned small businesses in South Africa. The Franchise Association of South Africa is the authority with regards to franchising in South Africa. The Association has developed detailed and easy to follow guidelines towards franchising. Outsourcing non-core business activities enables a company to focus on its core business. Once a company focuses on its core business, it is then able to save on operational costs, focus on developing new products and offering better services. Both business-format-franchising and outsourcing are not perfectly suitable for Qinos ,and/or sustainable in the long run. The recommended strategic option is outsourcing with a mentoring programmed embedded in the strategy implementation, herein referred to as the hybrid strategy. The hybrid strategy suggests the creation of a network of subcontractors to whom Qinos shall out source some of its activities. The Subcontractors Network shall be a strategic alliance offield service providers in the ICT sector based in KwaZulu-Natal, initiated and mentored by Qinos. Qinos shall manage outsourced operations on behalf of companies that are outsourcing their field maintenance services, in the ICT sector, to these credible SMEs. The Subcontractors Network are small, owner-managed black owned companies that can provide the basic infrastructure for running a field maintenance service in the ICT sector. They have the competencies or are able to acquire the vendor-required competencies within a short period of time not exceeding six months. They provide world-class service quality, are profitable and sustainable. / Thesis (MBA)- University of Kwazulu-Natal, 2004.

This study sets out to test the hypothesis that the Eskom Black Economic Empowerment, as implemented by the Transmission Division of Eskom Holdings Limited, has had only limited success in fostering sustainable businesses. Although Eskom Transmission has been reporting excellent achievements in terms of the programme, the author argues that the performance measures are flawed in that they do not distinguish between small black owned businesses and large international businesses which conform to the Eskom definition of a Black Economic Empowerment supplier. Large companies with at least a 10% black shareholding, and meeting other criteria in terms of skills transfer, black management and procurement from other black owned suppliers could qualify as a Black Economic Empowered supplier. By including spend on such suppliers together with the Transmission spend on small, black owned suppliers, distorts the effects of the programme. The research has highlighted the following concerns: • The most important reason that employees support the BEE programme is because it is a policy requirement; • No development of suppliers apart from the indiscriminate use of price matching and setting aside of contracts; • Supplier assessments are inconsistent and are not always transparent; • Contract conditions and contracting methods are not always conducive to growth and development of small suppliers; • Minimal performance evaluation of suppliers is conducted; • The BEE programme is perceived as being most successful in enriching a few elite black individuals. In addition, it is perceived as having been successful in the creation of non value adding agents for white owned companies;Henk Langenhoven - MComm UKZN 2005 • Very few respondents to the survey indicated that they spend any time on the development of or giving advice to suppliers; • There is a 50% impression that BEE suppliers are capable of taking part in Eskom Transmission business; • A very low percentage of Small Medium and Micro Enterprises and Black Woman Owned suppliers applying for listing in the database are qualified to supply Eskom Transmission; • The very same suppliers tend to win contracts all the time, hence the indication is that there are few new entrants; • Historically, the indication is that the suppliers have generally have been on the database since before the implementation of the BEE programme. They have continuously changed ownership to keep pace with the changing requirements of policy; • The support ofBWO suppliers has come at the direct expense ofSMME suppliers. Recommendations derived from this research include: • Continuing with the current BEE reporting which is external to Eskom, but • Enhancing Key Performance Indicators to include measurements and targets for job creation as well as support of both SMME and BWO suppliers; • Structured supplier development programme with dedicated resources to take ownership of the programme; • Consideration is to be given to the methods of contracting when dealing with SMME and BWO suppliers; • Supplier performance evaluation is to be enhanced for inclusion of a wider spectrum of suppliers and end users. / Thesis (M. Com.)-University of Kwazulu-Natal, 2008.

Republic of South Africa underwent through very significant changes. The discriminatory laws and provisions were cancelled, there were free elections maintained. The government is trying to empower black people. Black Economic Empowerment (BEE) is governmental strategy which seeks to diminish differences between white and so called historically disadvantaged inhabitants. This master thesis provides broad survey of this strategy and analyses its current results.

South Africa is listed among the world's top ten countries with the highest unemployment levels (World Bank, 2018). The National Development Plan (2013) envisioned that by 2030, 90% of new jobs in the country will be created by small and growing enterprises. Worryingly however, South Africa lags in meeting its target for job creation as set out in the National Development Plan despite some effort made by the government to promote and grow small businesses. Globally small and medium enterprises have been acknowledged for their key role in driving economic growth, job creation and poverty alleviation. Despite this important role, South Africa still has one of the highest small and medium enterprise (SME) failure rates in the world (Global Entrepreneurship Monitor, 2014). To circumvent this challenge, the South African government established development strategies including the notable Broad-Based Black Economic Empowerment (BBBEE) to drive the growth and expansion of small and medium enterprises (SMEs). BBBEE is intended to drive enterprise and supplier development (ESD) and improve the development and long-term growth of SMEs. Notably, large private corporations in South Africa have made significant investments in ESD; however many SMEs fail to survive past three years. This study therefore investigates the extent to which integration into a large corporate value chain promotes the sustainability of a SME. The study also examines the impediments that inhibit the growth of SMEs that are integrated in large corporate value chains. The research was conducted using an explanatory qualitative methodology. Five SME owners and six large corporate managers were interviewed to assess their perspectives and opinions on the SME-Corporate relationship. The research results concluded that corporate initiatives on ESD are of a significant benefit to SME growth, however challenges such as negative corporate perception and access to external funding remain a hindrance to SME growth. The study proposed recommendations to improve the successful integration of SMEs into corporate value chains.

Customer experience in retail banking has become a key source of differentiation. Increased competition in the financial services industry and the global financial crisis caused financial institutions to find themselves in a difficult operating environment. A sustainable competitive advantage in the current environment cannot be achieved only through excellent service delivery, service quality and prices, but through the creation of memorable customer experiences. The current study expands on the conceptual framework for the creation of customer experience proposed by Verhoef, Lemon, Parasuraman, Roggeveen, Leonard and Schlesinger (2009). In this paper the nature and extent to which the determinants discussed by Verhoef et al. impact on the customer experience is assessed. Using a quantitative method, a survey questionnaire measuring customers’ perceptions about their experiences with the retail banking firms, was distributed to 1043 employees of the air transportation company. The study finds that the past experiences, brand and prices impacts more on customer experience than other determinants identified. The study also evaluates the impact of transformation and Black Economic Empowerment on customer experience. Copyright / Dissertation (MBA)--University of Pretoria, 2010. / Gordon Institute of Business Science (GIBS) / unrestricted

The ANC government has implemented various mechanisms to promote inclusivity of all economic citizens over the past 15 years. The main objectives of all the policies was to promote economic transformation in order to enable meaningful participation of black people in the economy and to change the racial composition of ownership and management structures of existing and new enterprises. The purpose of the research was to determine the contribution of Broad-Based Black Economic Empowerment (BBBEE) to the financial performance of companies on the Johannesburg Stock Exchange (JSE) during the economic recession. The underlying assumption was that companies with greater overall BBBEE compliance rating should outperform companies with a lower overall BEE compliance rating. The top BBBEE rated companies on the JSE were analysed to determine whether these companies outperformed that sector indices. Market-to-book-value, Price-Earnings Ratio and Annual Return were used as financial performance measures. The results showed that there was a positive correlation between the companies’ BBBEE rating and the financial performance. On further investigation it was revealed that on average the companies with greater BBBEE ratings did not outperform companies with lower BBBEE ratings nor did they outperform the sector indices Copyright 2011, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: Van Heerden, JH 2011, Contribution of broad-based black economic empowerment to the financial performance of companies listed on the JSE during a recession, MBA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-03202012-121101 / > F12/4/211/gm / Dissertation (MBA)--University of Pretoria, 2011. / Gordon Institute of Business Science (GIBS) / unrestricted

Much has been said and written about the reasons for the slow progress of the Black Economic Empowerment interventions in South Africa. This research paper aims to explore the meaning of empowerment in the South African context, with the objective of uncovering what real and holistic empowerment means given the particular history of the country. Apartheid, through its social re-engineering intervention, targeted the minds of both whites and blacks to send an unequivocal message to each racial group about their superiority and inferiority as a race, respectively. Suffice to say; to have a nation whose majority still harbours feelings of inferiority would not only impede the progress of BEE interventions but pose a serious restraint to economic growth. It requires directed and deliberate effort to reverse a habit or to renew a mind-set; to that end this research assesses whether the current BBBEE policy is an adequate antidote to the effects of Apartheid on the minds of blacks. This study concludes that psychological empowerment is a necessary condition for economic empowerment; indicating that the current BBBEE policy is less efficacious as it does not address the essence of psychological disempowerment. / Dissertation (MBA)--University of Pretoria, 2011. / Gordon Institute of Business Science (GIBS) / unrestricted

A dissertation submitted to the Faculty of Arts in partial fulfilment of the requirements for the Masters of Recreation and Tourism degree in the Department of Recreation and Tourism at the University of Zululand, 2010. / According to Mkhabela (2009a) it is generally acknowledged that since 1994 the government of South Africa has adopted progressive policies that sought to ensure that the economic advancement of the previously disadvantaged people, is catered for. Concepts such as transformation, spatial development framework, Black economic empowerment [BEE], job creation, employment equity, affirmative action and preferential procurement have become a regular feature in our statute books and day-to-day discussions (Mkhabela, 2009a). These government policies, be they in economic advancement in general, or in tourism development in particular, need to be well planned and executed so as to effectively benefit the broader society in any business environment. Municipalities have the national mandate to formulate spatial development frameworks [SDFs], promote tourism development within their areas with a bias to enhance Black economic empowerment. The application of such principles is particularly needed in the iLembe District Municipality mainly for addressing of basic needs, equity and redistribution of tourism wealth for the benefit of the previously disadvantaged communities. This research investigation is fundamentally about assessing such SDF-related policies and their implementation. The main purpose of this study, therefore, is to advocate for the utilisation of tourism opportunities to their maximum degree for the historically disadvantaged individuals. The thrust of investigation and analysis of the present tourism related SDK and Black economic empowerment in the iLembe. District Municipality, is based on some pertinent objectives. Some of these objectives focus on the identification of tourism business opportunities around the study area. The core objectives of the study are: (a) To establish the extent to which Black people in the study area understand the meaning and importance of tourism and tourism empowerment. (b) To indicate the levels of Black participation in SDF and BEE-related tourism business opportunities in the study area. (c) To ascertain whether the SDF and BEE policies contribute towards tourism economic empowerment within the iLembe District Municipality. (d) To reveal the perceived SDF and tourism management practices that contribute to Black Economic Empowerment in the study area. (e) To determine the extent to which the local community benefits from the SDF and BEE related tourism activities in the study area. The methodology for collecting data comprised a stratified sample size of 138 respondents, which was distributed in the iLembe District Municipality as follows: sample consisting of Black service providers [18], tourism and municipal officials [10], domestic tourists [22], local community [88]. The findings indicated that local people have sufficient understanding of the meaning and importance of tourism and tourism empowerment in the study area. There were revelations that tourism participation levels were low in the area, as well as that tourism policies were not contributing significantly to BEE-related opportunities. Other findings were that stakeholders on average perceived the tourism management practices in the study area to be poor and based on uncertainty. The skills development practice or strategy was seen as the most needed in the area. Finally, the study revealed that tourism and BEE-related community benefits were non-existent for the local communities in the study area. Furthermore, the majority of respondents were very circumspect about the high-level benefits from BEE-related tourism opportunities in the study area. In conclusion the study, based on the negative outcomes established, has proposed and recommended that a management plan be instituted, with the view to facilitate the review, re-planning and restructuring of the BEE-related tourism policy-initiatives, so as to benefit the local communities more effectively. It is anticipated that with the remodelling of policy and practice, the delivery of tourism opportunities would become an attainable reality in the study area.

I och med att globalisering ökar i världen, kan det vara av vikt för företag att se över sitt ar-bete med frågor som går under begrepp så som Global Compact och Corporate Social Re-sponsibility (CSR) samt att ha kunskap i hur samarbete kan ske på olika nivåer i företaget med hjälp av Non Governmental Organizations (NGO). Denna uppsats har valt att tolka be-greppet CSR utifrån de tio principerna i FN:s Global Compact. När ett företag arbetar enligt dessa principer ställs krav på rapportering av hur principerna tillämpas och vilka effekterna blir, vilket skapar goda normer för hur andra företag bör arbeta med dessa frågor. Det finns olika sätt att mäta detta arbete på.Syftet med denna uppsats har varit att ta reda på hur företag i Sydafrika arbetar och agerar vad gäller frågor relaterade till CSR. För att uppfylla syftet ställdes följande frågor; på vilket sätt arbetar företag i Sydafrika med frågor som omfattas av begreppet CSR samt vilka är de främs-ta hindren för att Sydafrikanska företag skall kunna fortsätta implementera CSR i sin verk-samhet? En kvantitativ studie med kvalitativa inslag har genomförts. Fem företag svarade på ett frågeformulär med dels frågor med fasta svarsalternativ men också öppna frågor där re-spondenterna hade en möjlighet att utveckla sina åsikter. Frågeformuläret som delades ut till företagen är av deskriptivt karaktär vilket innebär att frågorna är utformade för att kunna ge en beskrivande bild av företaget.Den genomförda studien visar att de tio punkterna i Global Compact är viktiga principer. Dock var inte alla företag i studien eniga om vilka principer som var viktigast, men de var mer eller mindre överrens om att principen som omfattar mänskliga rättigheter är en princip som är ytterst värdefull. En anledning till detta kan vara att Sydafrika nyligen kommit ut ur en era då apartheid rådde i landet och det skulle även kunna vara en anledning till att responden-terna i studiens undersökning har valt att svara fåordigt på frågan om vad de anser om Black Economic Empowerment (BEE).Två av studiens företag försöker arbeta med frågor relaterade till CSR genom att fokusera på barnen i Kapstaden, genom att ge dem en mer uthärdlig tillvaro. Alla fem företag i studien arbetar med olika sociala frågor som relateras till CSR och Global Compact men ingen av studiens tillfrågade företagen har ett direkt samarbete med NGO:er när det gäller dessa frågor, vilket kan bero på att kunskapen om vilka fördelarna är om ett samarbete inleds med en eller flera NGO:er. saknas. Endast ett av företagen i studien berörde de ekonomiska och miljömäs-siga dimensionerna av CSR.De svårigheter som kan identifieras i denna studie är främst att fokus i CSR ligger på sociala frågor samt att miljö och ekonomifrågor får mindre uppmärksamhet. / With the increasing globalization of the world, it might be good for companies to review their work with issues that go over concepts such as the Global Compact, CSR and also have knowledge of how cooperation can occur at different levels within the company with the help of NGOs. This study has chosen to interpret the concept of CSR from the UN Global Com-pact, the ten principles. The purpose of this study was to find out how companies in South Africa acts and works on issues related to CSR. To be able to fulfill this purpose following question was asked: how do companies located in South Africa work with the matters covered by the concept of CSR? Which problems can be identified as barriers to meet the require-ments of CSR in South African companies? To fulfill the purpose a quantitative survey with qualitative elements was conducted, data were collected through a semi structured question-naire. Five companies represent data collected in this study. The questionnaire that was distri-buted to the companies is of descriptive nature, which means that the questions are designed to provide a descriptive picture of the company.