This research assesses the challenges involved in the implementation of an e-Government website in Guinea-Bissau. Special attention is given to Government ministries and their role in implementing the e-Government website. The goal has been to establish the extent to which the Government of Guinea-Bissau has responded to the challenges involved in establishing e-Government and the progress that has been made with regard to the priority initiatives pertaining to e-Government in the country. The study has made use of the survey research strategy. The study’s population consisted of twenty-three Government ministries. The study examines the challenges and prospects connected with the implementation of e-Government in GB and it also investigates the reasons for the failure of the country’s first IT implementation attempt. This study argues that e-Government in Guinea-Bissau (GB) has the potential to change the Government administration’s processes and also facilitate the delivery of Government information to the public. Realising this potential may be assisted if the ICT recommendations are taken into account by the relevant stakeholders. The development of an e-Government policy, an e-Government strategy and an e-Government programme were identified by respondents as matters of priority, as is the need to attend to GB’s broadband issues. / Thesis (M.Com.)-University of KwaZulu-Natal, Pietermaritzburg, 2011.

E-government services are rapidly becoming a permanent part of the governing process the world over. These services involve the use of the latest information and communication technologies to facilitate and enhance access to government information and services. E-government represents an entirely new mode of service delivery that promises some of the most important advances in the area of government accessibility since the advent of the modern welfare state. These resources have a number of unexplored social service applications that are examined in this study. E-government principles and practices are reviewed at the local and international levels, with particular attention paid to the Government of Canada's e-government initiative, known as Government On-Line (GOL). Seven specific e-government applications that can benefit social workers and clients are identified and discussed. The results of eight interviews with directors of local agencies regarding the future of e-government in social services are reported and examined. Specific recommendations and directions for future research are provided.

Thesis (M.P.A.)--University of Hong Kong, 2001. / Includes bibliographical references (leaves 107-112). Also available in print.

Thesis (MPhil)--University of Stellenbosch, 2006. / On title page: Master of Philosophy in Information and Knowledge Management. Bibliography. Also available via the Internet.

Thesis (Ph. D.)--Universiteit van Amsterdam. / Description based on print version record. Includes bibliographical references (p. 383-402).

Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2013. / This study explores information sharing in government departments from a developing country's perspective. Efforts to understand the relationship between information sharing as a concept and the e-government(s) phenomenon are made and discussed. Literature reviewed in this study indicates that information sharing is a core component of the eadministration part of e-government. E-government initiatives are intended to enable information sharing between and within government departments. ICT initiatives under the egovernment umbrella facilitate information sharing within government departments. However, such initiatives fail to or do not achieve their intended objectives due to technological, organisational, environmental and people related limitations. The process to overcome such barriers can begin by analysing activities focusing on information sharing processes as a means of identifying needs for improvement. There is a need to discuss work activities, actors, aims of activities and the role of Information and Communication Technologies (ICTs) in government departments, in order to identify information sharing needs and make possible recommendations for effective information sharing processes. A conceptual model is recommended to improve information sharing in government departments, and it has shown promise when applied to a selected work activity in this study. The results of the work activity case study show that technology, organization, environmental and people related factors indeed exist in the government's department and can have both a positive and a negative influence on information sharing between the three governing levels of the Namibian government. A pair of recommendations is given in this study. Firstly, a technology-organisationalenvironmental- people framework is recommended to government departments for effective information sharing. Secondly, recommendations are given to facilitate the information sharing needs of the Child Allowance (CA) department in the Ministry of Gender Equality and Child Welfare (MGECW). Limitations of the study and opportunities for further research that have been identified are stated at the end of this study.

(MTech (Quality (Engineering))--Cape Peninsula University of Technology, 2010 / Computacenter SA (CCSA), serves as focus of this study. One ofCCSA's clients is Unipart and therefore will be used as the example to mitigate the research problem, serving to demonstrate how Service Levels are structured and how they are monitored. According to the Company policy and agreed Service Level Agreements (SLA's), an acceptance level of 95% should be reached in terms of service delivery. Anything below 95% would be considered a failure, and therefore constitutes a breach of the agreement. The tool used by Computacenter South Africa (CCSA), to measure or monitor the SLA is referred to as Service Flow. Within Service Flow there are mechanisms known as 'pre exception result' and a 'post exception result'. These concepts constitute a report, which is compiled on a monthly basis to check and evaluate performance. Should a request from a client not be met and there is a valid reason for the non compliance of the request. It can however bean exception and can therefore be processed as being successfully executed within the context of the SLA. If no valid reasons are, however logged in the request work log, the request constitutes as failed and can therefore lead to the team not achieving their agreed SLA with the customer. Failing SLA's have a significant impact on, not only CCSA, but also on the customer, as the organisation can lose confidence in the ability of Longbow Remote Technical Support Request Management is there to render a quality service. Ultimately, a penalty can be imposed on both the analysts and CCSA. In addition, the customer could withdraw from the contract as the organisation is not receiving the agreed upon services for which they are paying. CCSA will not only suffer financially, but also lose its credibility in the market as an Information Technology (IT) Service Provider. For the purpose of this study, questionnaires were formulated to determine where the problem areas are and what CCSA as a service provider can do to not cause their clients to become redundant, and to always meet the service level agreements set by the clients. Results from the research returned that a lack of Information Technology governance structures and best practices within CCSA is the cause of service level agreements failing.

University of Macau / Faculty of Science and Technology / Department of Computer and Information Science

Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.

Ph.D. / Electronic government (e-Government), implemented towards transformation of public service delivery, aims to contribute to effective information management practices between the government and citizens and/or businesses. E-Government is not a panacea to problems associated with government service delivery and issues such as corruption, but it may go a long way in mitigating its existence in the public service delivery value chains. Many studies have documented the benefits associated with successful implementation of e-Government initiatives: it facilitates interactive, vertical, collaborative and participatory engagement of citizens, businesses and other governments, reducing the cost of service delivery; encourages global participation of citizens in the decision-making processes; provides an opportunity for governments to rethink and reformulate their administrative praxis and provides a framework where governments continuously re-engineer their business processes to retain currency and relevance to best practice. E-Government may further be utilised to mitigate corruption levels in the public sector. For example, the introduction of e-Procurement and e-Tendering can greatly reduce corruption in tendering processes. Zambia has started putting in place initiatives to aid e-Government implementation in the public delivery frameworks. Despite this being the case, there are no strategic initiatives to propagate e-Government. The motivation for this study stems from the fact that, apart from the United Nations Department of Economic and Social Affairs (UNDESA) global e- Government assessments (at macro or global levels), little has been done to assess e- Government interventions and development in Zambia at the community, household, and individual level (that is, at micro levels). This being the case, factors to embed into the development of strategic initiatives for e-Government development in Zambia may not come from the present state of affairs on the ground. The UNDESA and other generic e- Government assessment models mostly assess e-Government readiness considering global metrics; in general, assessment is approached at a national level rather than at the micro level (such as a public organisation, community or individual level). With such generic e- Government assessment frameworks, the role of the private sector and other potential consumers of e-Government (such as citizens) is sometimes overlooked.