This research study was conducted to determine the need for an Employee Assistance Program (EAP) at Kalafong Hospital as a way of assisting troubled employees to deal with either personal or work-related problems they experienced. These problems affect their job performance negatively if left unattended. An EAP is effective in dealing with employees’ problems as it addresses all social problems that affect employees’ job performance. The aim of the study was to explore the feelings, experiences and needs of employees of Kalafong Hospital with regard to an EAP at Kalafong Hospital. Data was collected by means of semi-structured interviews utilising a schedule as a guideline for the researcher during the interviews. Twenty (20) respondents participated in the study. This investigation revealed that employees of this hospital experienced personal and work-related problems that, if left unattended, had a negative effect on their job performance. Methods currently used to help troubled employees of this hospital are not as effective as that of an EAP. Social workers provide very little help to employees as their services are earmarked for patients of this hospital. Supervisors and union representatives are also not formally trained to assist troubled employees and thus provide very little help to the employees. It is therefore concluded that there is a need for a structured Employee Assistance Program in this hospital, as it will provide comprehensive services to employees. / Dissertation (MSD (EAP))--University of Pretoria, 2005. / Social Work and Criminology / Unrestricted

This research project was concerned with the description of the Employee Assistance Programme (EAP) mainly in the South African mining industry. The focus was on the impact of legislation on the practice of EAP in the South African mining industry. The researcher used a qualitative approach in this applied research study. The researcher employed a phenomenological strategy within the exploratory study. This was done through the utilization of semi-structured interviews. The researcher first looked at the evolvement of EAP as a field of practice, following by a discussion of the current state of the EAP in the South African mining industry. The researcher continued by discussing relevant pieces of legislation that have a direct influence on the practice of EAP in the mining industry. The second part of the project was the empirical study. Ten respondents were drawn through the process of purposive sampling. The researcher mainly dealt with the views of four Human Resource practitioners and six EAP practitioners in the mining industry. Through this exercise, the researcher looked at what the practitioners’ views were on the role of legislation as specifically to two issues. The first was the general provision of EAP services. The second was the stipulation of the legislation according to them, pertaining the practicalities of the provision of the service. The researcher’s conclusions regarding impact of legislation on the practice of EAP in the South African mining industry can be presented in the following manner: • Legal provisions have played a significant role towards the development of the field of EAP in general; • Other implications have been difficult to implement for mostly two main reasons. The first is that they are too general and therefore are seen to mean different things to different people. The second is that the people who matter most do not know them. These are either human resources practitioners, occupational social workers and/or EAP professionals or union and/or employee representatives. / Dissertation (MSW)--University of Pretoria, 2009. / Social Work and Criminology / unrestricted

The researcher is employed at Aventis Pharma as an Employee Assistance Practitioner since 2001. Employees at Aventis Pharma do not utilize the Employee Assistance Programme (EAP). They wait for supervisors to refer them to the EAP for assistance. The purpose of this study was to explore the reasons for the resistance of troubled employees to utilize the EAP at Aventis Pharma. In this study, a qualitative approach was the most appropriate because the researcher’s intention was to get information on employees’ perceptions, not numerical data. The researcher intended to ascertain the respondents’ feelings, perceptions and opinions based on their resistance to utilize EAP. The researcher utilized applied research because Royce (1991:19) states that its findings are used to solve problems of immediate concern. The researcher utilized applied research in order to understand the problem in detail and to generate knowledge with regard to solving the problem of resistance. The researcher utilized an exploratory design that is more qualitative in nature. The purpose of the exploratory study was to gain insight into a situation, phenomenon, community or person (Bless&Higson-Smith, 1995:42). The researcher explored the respondents’ perceptions, feelings and opinions of EAP to find out their reasons for not utilizing the EAP. A phenomenological strategy was utilized. The aim of the researcher was to understand perceptions, feelings and opinions about utilizing the EAP from various respondents. A literature study as well as an empirical investigation was implemented in this research project. Respondents were gathered on a sampling basis and a semi-structured interview schedule was used to gather information from the respondents at Aventis Pharma. In this study the semi-structured interview schedule helped the researcher to gain knowledge and understand the respondents’ perceptions, feelings and opinions on the utilization of an EAP. The interview schedule consisted of open and close-ended questions. A tape recorder was used to ensure that all the necessary information was recorded. After collecting information, it was analysed and interpreted and the researcher compiled a report to document the research findings. The researcher conducted a pilot test with 2 employees who were not part of the main study and this helped the researcher to check the effectiveness of the interview schedule before it could be done on a large population. The research population for this study was the employees of Aventis Pharma. The company is situated in the east of Pretoria. It consists of 215 employees. The boundary of the sample consisted of 12 employees at Aventis Pharma. The company consists of skilled, semi-skilled and unskilled employees. The respondents were employees who are semi-skilled, those who have standard seven to a diploma. The respondents were between the ages of 20 and 55 years, males and females from various race groups. For the purpose of this study, the researcher utilized the non-probability purposive sampling. The in-depth interviews revealed the following: The majority of employees knew about the EAP, marketing was done within the company but some employees could not differentiate between the EAP and social work. Different types of written materials were used to introduce the programme in the company. Employees do not want supervisors to refer them to the EAP; they want to consult on their own. They believe that if a supervisor refers you to the EAP, it means you have problems. The employees’ resistance to consult on their own forces the supervisors to apply a mandatory referral. On the issue of supervisory training, employees feel that supervisors should not be trained on EAP. They believe that supervisors will not leave their jobs and became EA practitioners. For most employees, supervisory training is a waste of time. / Dissertation (MSD (EAP))--University of Pretoria, 2006. / Social Work and Criminology / unrestricted

Employee Assistance Programmes are the various interventions in the workplace, which are aimed at helping employees who are experiencing personal and work-related problems. The purpose of this study was to determine whether there is a need for a structured Employee Assistance Programme (EAP) at Sterkfontein Psychiatric Hospital. In this study, the researcher utilised a quantitative approach due to the nature of the research topic under investigation, which is geared towards the assessment of the needs of employees for an EAP, because she wants to base her knowledge gained on objective measurements of the real world, not on someone's opinion, beliefs or past experiences. The researcher utilised research in this study to explore the need for an EAP programme that might be designed/introduced to solve employee problems. For this study, the researcher opted for a combination of an exploratory-descriptive design, due to the fact that little is know about the phenomenon, group or programme. The researcher used a combination of interval/systematic sampling and random sampling to complement each other in eradicating any bias that has the potential of occurring when applying interval/systematic sampling. To achieve representation and precision in this study, the researcher divided the total population of 525 Sterkfontein employees into five categories according to their departments and attached the actual number of employees in a particular department as reflected in the staff establishment document of Sterkfontein Psychiatric Hospital to the appropriate stratum. The results derived from this endeavour were thus: Management (25), Clinical Staff (45), Administration (44), Nurses (253) and the General Assistants (158). The researcher divided each employee in each respective category by one tenth or 10% in order to know how many respondents from each category could be included in the sample, and added together all the figures derived from such a division to obtain a sample size of 53 respondents for the study. As a result, the researcher came up with the following respondents in five (5) categories of employees: - Management (3), Clinical (5), Administration (4), Nurses (25) and General Assistants (16). The researcher compiled only one questionnaire for all five (5) categories of Sterfontein Psychiatric Hospital employees because EAP recognises that employees start from the CEO to the lowest paid employee in the company and, as such, considers all employees to be equal. The investigation illustrated some limitations in the normal running of the hospital. Most of the respondents had both personal and work-related problems, which impacted negatively on the hospital. There were no mechanisisms in place that were geared towards helping troubled employees or providing skills in handling troubled employees. Hence, from these limitations, it became clear that there is a need for an Employee Assistance Programme at Sterkfontein Psychiatric Hospital. / Dissertation (MA (SW))--University of Pretoria, 2005. / Social Work / unrestricted

Research applications in the field of positive organisational behaviour are developing as part of the paradigm of fortology. Both psychofortology and positive psychology support the development of the strengths (fortology) of human behaviour. Health and wellness research in working contexts build theory in the field of Industrial Psychology. The objective of the present research is to develop and test a holistic work-wellness model for employees of a life insurance organisation in South Africa. Holistic work-wellness research requires that wellness, organisational factors and individual dispositions be treated as part of an integrated and dynamic system. The relationship between these constructs provides some understanding of total work wellness. A cross-sectional survey designed was used with a sample of 673 participants. The 5 Factor Wellness Survey, the Maslach Burnout Inventory – General Survey, Utrecht Work Engagement Scale and the Job Diagnostics Survey were administered. The empirical research results have shown that a positive relationship exists between motivational job characteristics, sense of coherence, engagement and wellness. A somewhat negative relationship exists between burnout and wellness in the holistic work-wellness model. The structural equation modelling statistics provided reasonable goodness of fit indices with some room for modification. According tot the Root Mean Square Error of Approximation criterion, the results support the acceptance of the holistic work-wellness model. A path diagram, in which cause and effect arrows flow from the exclusive latent variable back to the primary factors, was developed. The development of this holistic work-wellness model addresses the research problem and builds theory with which to holistically understand work wellness. It can be concluded that the development of this particular model can be used in the insurance organisation to implement employee health and wellness care. The Indivisible Self: An Evidence-Based Model of Wellness that consists out of 17 wellness and 4 contextual factors were successfully applied as a clinical wellness model in an organisational context (Myers and Sweeney, 2005). A principle factor analysis confirmed the factor structure of previous wellness research for the first time in a South African study. Structural equation modelling statistics on the wellness model confirmed the 19-factor model with adequate goodness of fit indices. The empirical research data confirms The Indivisible Self: An Evidence-Based Model of Wellness for the insurance organisation. This wellness model can therefore be used as an independent wellness model to explain wellness from the theory and from the present empirical study. From the literature it is clear that research on wellness in relation to motivational job characteristics are developing as a research topic. The empirical research in the present study confirmed that a positive relationship exist between these two phenomena. Goodness of fit indices confirm that the six-factor motivational job characteristics model cannot be used as an independent model in the insurance organisation. Subsequently this did not validate the practically significant positive relationships in the independent job model. However these findings were still useful in an explorative study that focused on the development of a holistic work-wellness model. A strong sense of coherence can therefore be hypothesised to help employees to face stressful situations and to handle complex tasks because demands from the environment are understood and believed to be under their personal or significant others’ control. They are likely to regard the tasks as challenging enough to spend energy on. It can be described as the characteristic inherent to individuals, which assists them in their interaction with their work-environment and situations that might arise as a consequence thereof. Empirical statistical results indicated that the three factors meaning, comprehension and manageability are confirmed for the sense of coherence construct. A principle factor analysis confirmed reliable Cronbach alphas for meaning and comprehension in the present research. Structural equation modelling proves that the sense of coherence model cannot be used independently due to poor goodness of fit statistics. However, sense of coherence is still useful in the development of a holistic work-wellness model. The research results also showed that engagement could be considered a positive indicator of employee wellness. Findings validated and confirmed the factorial validity of vigour and dedication. Goodness of fit statistics produced goodness of fit indices of intermediate quality. Empirical statistics verified and validated burnout as a four-factor model. Researched statistics showed internally consistent results for the four-burnout subscales (exhaustion, cynicism, professional efficacy and cognitive weariness). It can be concluded that these factors are reliable and valid factors. Results from the structural equation modelling proposed good fit (RMSEA) for the four-factor burnout model, with some modification required to improve the other indicators. Conclusions and recommendations in terms of the implementation of managed health and wellness care for employees in the insurance organisation are based on the development of the holistic work-wellness model. Health and wellness programmes should be researched to develop the empirical application of the holistic work-wellness model. / Prof. R.P. De la Rey

According to Stroh, Northcraft and Neale (2001:297-300) "an organisational culture is a system of shared values about what is important and beliefs about how things work that produce the norms and expectations of performance. Whether weak or strong, an organisation's culture has a profound influence on how work gets done. It can affect many aspects of organisational life, from who gets promoted and what decisions are made to how people dress, act and play at work. Barker (2003:141) defines EAP as services offered by employers to their employees to help them overcome problems that may negatively affect job satisfaction or productivity. EAPA-SA (2005:6) on the other hand defines EAP as a worksite- based program designed to assist work organisations in addressing productivity issues and employee clients in identifying and resolving personal concerns, including, but not limited to, health, marital, family, financial, alcohol, drug, legal, emotional, stress, or other personal issues that may affect job performance. The study was aimed at determining as to whether there is any influence of organisational culture on utilisation of the EAP in Rand Water. It was a quantitative study with a sample of 155 employees selected across all sites. The data collection method used was in the form of questionnaires. In this study, the findings suggest that the organisational culture promotes employee well being and that employees are encouraged by their managers to make use of the Employee Assistance Programme. / Dissertation (MSW)--University of Pretoria, 2010. / Social Work and Criminology / MSW / Unrestricted

This study was designed to examine and describe the levels of job satisfaction, the sources of job satisfaction and the relationship between the variables in a national sample of employee assistance program (EAP) professionals. The sample for this study consisted of EAP professionals who worked full-time, and who were members of the Employee Assistance Professionals Association.Data were collected through mailed surveys consisting of and an Individual Information Form and the Minnesota Satisfaction Questionnaire (MSQ). A total of 354 EAP professionals were mailed survey materials. This mailing resulted in 211 completed returns.Overall, EAP professionals indicated that they were moderately satisfied with their jobs. MSQ questionnaire results show that 9% of respondents scored in the very satisfied category, and 71% scored in the satisfied category. The average MSQ total score was within the satisfied range.Demographic variables had mixed results on job satisfaction. EAP external organization respondents were, as a group, more satisfied with their jobs than those respondents who worked in an internal EAP. Age, gender, race of respondent, rural versus non-rural work setting and national certification/recognition had no statistically significant impact on job satisfaction. Several recommendations and implications were drawn from the study. These included the need for open lines of communication with regard to career advancement and company policies; gender inequity issues are seen as barriers to job satisfaction and the masters degree is seen as the logical choice for the entry level EAP professional. / Ph. D.

Thesis (MDev. ) -- University of Limpopo, 2011 / The provision of Employee Assistance Programme in a working environment such as a municipality is very crucial. In order to determine the effectiveness of the implementation of the programme to justify its existence to the outside world and to assess the impact of its fulfilment to its objectives, evaluation is therefore necessary. The aim of this research study was to ascertain the implementation of the EAP at the Makhado Municipality in Vhembe District with special focus on the employees’ awareness of the programme, its utilization and also the programme adequacy. A qualitative approach was used in this study. Forty two (42) employees of various ranks or level’s in the municipality were randomly selected to participate in the study, and they were from all the four main centres of the municipality i.e. Makhado, Waterval, Dzanani and Vuwani. Summary of the Main Findings A high percentage (81%) of the employees knew of the existence of an EAP within the municipality, and meetings appeared to be the main awareness strategy. − The attitudes of employees towards the EAP were positive, this state of affairs points to the usefulness of the EAP service. − The EAP provided by the Municipality was viewed as accessible by the majority of employees. − The utilization rate of the EAP in the Municipality was very low as only 17% of respondents indicated that they had utilized the service before. − The majority of referrals were conducted by supervisors while only 9.1% were self referral. The majority of respondents did not answer the question implying various reason/s and could also mean lack or poor knowledge and information about referrals within the programme. (iv Implementation of the EAP at Makhado Municipality in Limpopo Province − The majority of employees did not respond to the question on whether they were satisfied with the EAP within the municipality, and that could translate into low knowledge and information about the programme. − The majority of employees were generally happy with the current location of EAP in the municipality. − The majority of employees viewed EAP as confidential and the level of trust in the EAP staff was high. − The majority of employees were not aware of the EAP policy and never participated in its formulation. − The majority of employees felt that EAP services were useful, and this means that provision of proper information might encourage employees to use the service. − Most employees suggested that frequent dissemination of information to employees through meetings, workshops and other regular contact sessions could enhance the EAP in the municipality. Recommendations The following recommendations with regard to the employees’ familiarity with the EAP are important: o That more awareness sessions be conducted with all employees, especially those at regions unit so that adequate information is cascaded to all employees of the municipality. o The awareness sessions should be conducted at least quarterly involving all regions, and the EAP Advisory Committee should meet at least bi-monthly to discuss aspects to improve and enhance EAP services in the municipality. o It is also recommended that additional qualified EAP personnel, with at least minimum qualifications in Social Work and, or Social Psychology, or any relevant (v Implementation of the EAP at Makhado Municipality in Limpopo Province qualifications and experience in EAP be appointed to run the programme on full-time basis. o That evaluation of the programme implementation should be conducted using the participatory strategies such as suggestion boxes, arranging focus groups and bench-marking with other institutions. The recommendation to allow employees opportunities to submit suggestions, in-puts and give feedback regarding the programme will no doubt assist in the improvement and promotion of the programme. o The Makhado Municipality should utilize different marketing strategies as recommended by EAP literature, such as the following: i. The use of promotional material such as brochures, leaflets, and posters that are user-friendly and in languages understandable by all employees of the municipality. ii. Outreach programmes: The EAP unit needs to regularly visit all the regional offices of the municipality in order to intensify information sharing to employees about the EAP. These can also include decentralising EAP workshops to the periphery offices in order to reach the employees who are far away from the head office in Louis Trichardt. The above-mentioned could serve as effective strategies in promoting and maximising the visibility of the EAP, and may close the gap on information not reaching all employees in the municipality thereby increasing its penetration rate.

Thesis ( M.Dev.) --University of Limpopo, 2011 / The provision of Employee Assistance Programme in a working environment such as a municipality is very crucial. In order to determine the effectiveness of the implementation of the programme to justify its existence to the outside world and to assess the impact of its fulfilment to its objectives, evaluation is therefore necessary. The aim of this research study was to ascertain the implementation of the EAP at the Makhado Municipality in Vhembe District with special focus on the employees’ awareness of the programme, its utilization and also the programme adequacy. A qualitative approach was used in this study. Forty two (42) employees of various ranks or level’s in the municipality were randomly selected to participate in the study, and they were from all the four main centres of the municipality i.e. Makhado, Waterval, Dzanani and Vuwani. Summary of the Main Findings A high percentage (81%) of the employees knew of the existence of an EAP within the municipality, and meetings appeared to be the main awareness strategy. − The attitudes of employees towards the EAP were positive, this state of affairs points to the usefulness of the EAP service. − The EAP provided by the Municipality was viewed as accessible by the majority of employees. − The utilization rate of the EAP in the Municipality was very low as only 17% of respondents indicated that they had utilized the service before. − The majority of referrals were conducted by supervisors while only 9.1% were self referral. The majority of respondents did not answer the question implying various reason/s and could also mean lack or poor knowledge and information about referrals within the programme. (iv Implementation of the EAP at Makhado Municipality in Limpopo Province − The majority of employees did not respond to the question on whether they were satisfied with the EAP within the municipality, and that could translate into low knowledge and information about the programme. − The majority of employees were generally happy with the current location of EAP in the municipality. − The majority of employees viewed EAP as confidential and the level of trust in the EAP staff was high. − The majority of employees were not aware of the EAP policy and never participated in its formulation. − The majority of employees felt that EAP services were useful, and this means that provision of proper information might encourage employees to use the service. − Most employees suggested that frequent dissemination of information to employees through meetings, workshops and other regular contact sessions could enhance the EAP in the municipality. Recommendations The following recommendations with regard to the employees’ familiarity with the EAP are important: o That more awareness sessions be conducted with all employees, especially those at regions unit so that adequate information is cascaded to all employees of the municipality. o The awareness sessions should be conducted at least quarterly involving all regions, and the EAP Advisory Committee should meet at least bi-monthly to discuss aspects to improve and enhance EAP services in the municipality. o It is also recommended that additional qualified EAP personnel, with at least minimum qualifications in Social Work and, or Social Psychology, or any relevant (v Implementation of the EAP at Makhado Municipality in Limpopo Province qualifications and experience in EAP be appointed to run the programme on full-time basis. o That evaluation of the programme implementation should be conducted using the participatory strategies such as suggestion boxes, arranging focus groups and bench-marking with other institutions. The recommendation to allow employees opportunities to submit suggestions, in-puts and give feedback regarding the programme will no doubt assist in the improvement and promotion of the programme. o The Makhado Municipality should utilize different marketing strategies as recommended by EAP literature, such as the following: i. The use of promotional material such as brochures, leaflets, and posters that are user-friendly and in languages understandable by all employees of the municipality. ii. Outreach programmes: The EAP unit needs to regularly visit all the regional offices of the municipality in order to intensify information sharing to employees about the EAP. These can also include decentralising EAP workshops to the periphery offices in order to reach the employees who are far away from the head office in Louis Trichardt. The above-mentioned could serve as effective strategies in promoting and maximising the visibility of the EAP, and may close the gap on information not reaching all employees in the municipality thereby increasing its penetration rate.

Thesis (M. A. (Social Work)) -- University of Limpopo, 2016 / This dissertation on the Evaluation of an Employee Assistance Programme determines the worth or value of the programme by assessing its effectiveness or ineffectiveness. It also seeks to determine if the target population was reached. This study evaluates the level of EAP awareness and utilization by prosecutors. It also focuses on the effectiveness of the programme in addressing their work and personal challenges. It further seeks to understand the level of referring prosecutors to the EAP by their supervisors. The study is evaluative in design and is based on evaluation theory. The population of the study comprises 31 prosecutors from all three Magistrate complexes within Capricorn District (Limpopo Province), namely, Mankweng, Polokwane and Seshego. The total number of prosecutors reached is 31. Data were collected through questionnaires from all the respondents. The study collected information on absenteeism, sick leave and disciplinary matters in order to measure EAP utilisation before and after the programme was introduced to employees. The wish was not successful because the Human Resources system utilised within the NPA did not capture such information as anticipated. The main findings of the study are that prosecutors are aware of the Employee Assistance Programme and most respondents who used the EAP referred themselves. It is clear that prosecutors are aware of the benefits obtained from the programme. Even though a large number of prosecutors were aware of the existence as well as the services offered by the EAP within the NPA, the utilisation rate of the programme was low. The other major finding is that the EAP within the NPA is underutilised. Lastly, the EAP within the NPA in Capricorn District, Limpopo Province is not effective in addressing prosecutors’ work and personal problems.