Thesis (MSD (Employee Assistance Programme))--University of Pretoria, 2005. / Includes bibliographical references.

Thesis (MSoc.Sc (Employee Assistance Programme)) -- University of Pretoria, 2004. / Includes bibliographical references.

Thesis (MSD (Employee Assistance Programme))--University of Pretoria, 2005. / Includes bibliographical references.

Thesis, PlanB (M.S.)--University of Wisconsin--Stout, 2006. / Includes bibliographical references.

Thesis (M.Psych.Org.) - University of Queensland, 2006. / Includes bibliography.

Thesis (MSocSci (Employee Assistance Programme))-University of Pretoria, 2006. / Includes bibliographical references. Available on the Internet via the World Wide Web.

M.A. / This study is based on developing guidelines that will enhance Employee Assistance Programmes (EAP) services within the South African Police Services (SAPS). The implementation of EAP services within the SAPS has left the members confused as to whether these services are meant to assist management (i.e. their employer- to get rid of them), or are the services really meant for their benefit and well being. The qualitative research methodology was applied with the researcher selecting participatory action research to engage members and the management in the study. The type of action research was focus group. 6 focus group sessions were conducted in the SAPS-Eastern Free State, with a sample of 72 members and management out of the population of 4000. The findings of the study confirm that EAP services within the SAPS in the Eastern Free State are not effective. Most of the members are not familiar with the EAP services within the SAPS. Those who are aware are afraid to utilize them as they are under the impression that they will be stigmatized or will jeopardise their chances of promotion. It is thus important for the EAP practitioners to adapt to the monitory marketing strategies that will be applicable to the SAPS. The practitioners should strive to market their services to such an extent that members understand the impact of EAP services in their lives. The guidelines have been formulated to enhance the services of EAP practitioners within the SAPS.

The main goal of this study was to explore the perceptions of managers regarding their role in the successful implementation of the Employee Assistance Programme (EAP) in the Department of Education (DoE) in the Limpopo Province, South Africa. The researcher used a qualitative research approach to explore the perceptions of managers regarding their role in the successful implementation of the EAP in the DoE. To do this, the researcher used a probability sampling technique with the purposive sampling method to select the sample for this study. Semistructured interviews were conducted with the use of an interview schedule to gather data form 24 participants. With regard to data analysis, the researcher employed Creswell’s (1998) analytical spiral to analyse the data collected from the participants. The analysis involved both the transcription and interpretation of the data. The empirical findings revealed, on the one hand, that participants were knowledgeable about the EAP and its usefulness in managing performance. Although this is case, the findings of the study showed, on the other hand, that these participants do not use the programme to manage poor performance within the DoE. As a justification, the participants reported a lack of understanding when it comes to referral processes and types of referrals to the programme. Even important to note was that managers showed little trust (if not completely none) to staff members who deal with the EAP when it comes to upholding confidentiality and professionalism. Thus, recommendations from the participants called for an active participation and involvement in the EAP on the part of the managers to ensure a successful implementation of the programme. Such recommendations included, amongst others, the training of managers in the DoE. / Dissertation (MSocSci)--University of Pretoria, 2013. / gm2014 / Social Work and Criminology / unrestricted

M.Comm. / As global competition among organisations intensifies, it has become increasingly important for an organisation to identify and develop a competitive advantage over its rivals. Increasingly, as service quality and customer delight has caught the attention of managers, awareness is dawning on management that they depend on employees to communicate and deliver value to customers. Therefore, although organisations declare that customer is king, reality has dictated that often the customer comes only second to employees. Total Quality Management is a philosophy that has caught the attention of business organisations as a cost effective, inclusive quality enhancement programme that holds possible solutions to most workplace and management problems. Total Quality Management is a philosophy that seeks to transform organisational cultures into a culture of continuous improvement, employee participation through teams, and requiring inclusive and caring styles of leadership, with the aim of achieving customer delight. This philosophy has however been elusive for management within most organisations, where the existing organisational culture has failed to make room for Total Quality Management. Employee Assistance Programmes are possible employee- and organisation focused programmes that offer a solution to facilitating the culture of caring and support within the workplace. They can be used as effective work based support programmes aimed at helping employees to cope with psychological, social, emotional, and behavioural problems affecting their performance at work. Employee Assistance Programmes are effective facilitators of quality and productivity, as well as of any programmes that depend on enhanced individual functioning and relationship building.

M.A. / Many organizations are beginning to realize the value of their employees. Employees are to a large extent the engine of the organization. It is through the employees that organizations can realise their objectives. It thus makes sense that organizations invest in and support their employees. Today's employees are under a lot of pressure and stress from home and at the workplace. The Department of Health, just like any other organization, is faced with the challenges of dealing with personal as well as work-related problems. These problems have an effect on job performance. An Employee Assistance Programme (EAP) is a programme that is utilized to resolve personal and work-related problems. An EAP can be defined as a programme that is designed to deal with the personal and work-related problems of employees and their family members, which may be impacting on productivity and social functioning. EAP has to be based on the special needs and interests of employees, who will be served by such a programme. Needs assessment is important to ensure that the EAP closely matches the needs of the employees. Since the Department of Health has embarked on the development of EAP, it is important that an assessment of the needs of employees precedes such a development. The aim of this research study was to conduct a needs assessment for an EAP in the Johannesburg and West Rand Health Region, Region A, Cluster B. The objectives of the study were (a) to identify employee personal problems, (b) to determine the level of employee work related problems and job satisfaction and (c) to make recommendations which would contribute towards an appropriate and relevant EAP for Johannesburg and West Rand Health Region, Region A. The findings of this study showed that the personal problems that needed the particular attention of the EAP practitioner are traumatic life events, health and financial problems. It was also found that respondents are experiencing work-related problems as well as problems with job satisfaction to a moderate extent. The majority of respondents indicated that there is a need for an EAP in the Johannesburg and West Rand Health Region, Region A, Cluster B. It was recommended that an EAP be introduced for Johannesburg and West Rand Health Region. / Dr. W. Roestenburg