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The Effects of a Human Resources Information Technology Intervention on Background Check Processing in a Financial Institution: a Process Level Analysis.Mallari, Alexander David 08 1900 (has links)
The human resources department of a financial institution implemented a multi-component intervention to replace a paper-based hiring system. Organization-wide impacts included changes in the background check operations. To support changes, training was conducted and procedure manuals distributed. Turn time for background checks decreased, but a combination of factors may be responsible. Other metrics are either inconclusive or suggest a confounding variable, yet quality of work did not suffer was maintained. Desired system use was achieved, accompanied by improvements in time-to-fill, voluntary turnover, and quality of applicants. Considerations for analysis and challenges faced are discussed, along with suggestions for further clarification and improvements.
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The validation of a psychological assessment battery for the selection service agents in a South African commercial airline companyDavis, Ryan Jonathan 10 1900 (has links)
The purpose of the research was to determine whether measures of ability,
personality and behaviour would significantly predict job performance of customer
service agents in a South African commercial airline company. The Verbal
Interpretation Test (VCC1), Numerical Reasoning Test (NP6.1), Basic Checking Test
(CP7.1C), Occupational Personality Questionnaire (OPQ32) and a competency
based interview were completed by job applicants. Customer Contact Competency
(CCC) scores and a Person Job Match (PJM) score were derived from the OPQ32
and ability measures to ensure job relevance during selection assessment. Job
performance statistics in the form of training scores and supervisor ratings (from
performance appraisals and criterion questionnaires) were obtained for the sample
as criterion data. Correlations revealed statistically significant small to moderate
correlations between the predictors and the criterion data / Industrial & Organisational Psychology / M.Com (Industrial & Organisational Psychology)
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The validation of a psychological assessment battery for the selection of customer service agents in a South African commercial airline companyDavis, Ryan Jonathan 06 1900 (has links)
The purpose of the research was to determine whether measures of ability,
personality and behaviour would significantly predict job performance of customer
service agents in a South African commercial airline company. The Verbal
Interpretation Test (VCC1), Numerical Reasoning Test (NP6.1), Basic Checking Test
(CP7.1C), Occupational Personality Questionnaire (OPQ32) and a competency
based interview were completed by job applicants. Customer Contact Competency
(CCC) scores and a Person Job Match (PJM) score were derived from the OPQ32
and ability measures to ensure job relevance during selection assessment. Job
performance statistics in the form of training scores and supervisor ratings (from
performance appraisals and criterion questionnaires) were obtained for the sample
as criterion data. Correlations revealed statistically significant small to moderate
correlations between the predictors and the criterion data / Industrial and Organisational Psychology / M.Com. (Industrial & Organisational Psychology)
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