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Thesis (MTech (Tourism and Hospitality Management))--Cape Technikon, Cape Town, 2004 / The research is aimed at achieving a conceptual analysis of tourism training. Training initiatives in the Western Cape province are frequently mentioned by way of example, while the respective roles of tertiary institutions, the future Cape Peninsula University of Technology and the Sector Education and Training Authority for the Tourism, Hospitality and Sport Education and Training Authority (THETA) are extensively explored in the research. An investigation is undertaken to determine the gaps between the output of the tourism education and training system and the real demand of tourism employers. The research report will delineate the issues that need to be covered in the research study to determine the gaps between the output of the tourism education and training system and the real demand of tourism employers. A pilot study, commissioned by the World Tourism Organisation (WTO), reveal gaps in tourism training worldwide, especially in the occupational category of front-line workers. In this category, the most common gaps relate to interpersonal communication skills, languages, computing and elementary knowledge of business techniques. The conclusions of the pilot study are noted and explained by pointing out the need to incorporate the changes in education regarding learnerships, skills programmes and work-based qualifications, as set out by the Tourism, Hospitality and Sport Education and Training Authority (THETA) for the tourism industry. The research proceed to highlight the role of other major stakeholders, for example, that of the Department of Environmental Affairs and Tourism (DEAT) with the view that tourism must be understood in a global, national and provincial context.

Since the democratisation of South Africa in 1994, new emphasis was placed on therole of structures of authority put in place by government. As in most other countries these structures operate on national, provincial and local levels. Particular prominence was placed on local authorities, responsible to act as custodians of the communities they serve by rendering essential services and products, upholding the local democracy and complying to the democracy’s developmental role within their jurisdiction. Management of local authorities are highlighted because of the direct and visual delivery of essential services to the communities they serve. The prominence of their responsibilities, more than in other spheres of government, are emphasised by the fact that its efficacy is critically and directly tested on an on-going basis by the communities within its boundaries – it affects the life and often the quality of life of almost everybody. Local authorities derive their status and power from the Constitution which states, inter alia, that the executive and legislative authority of municipalities is vested in their municipal council. Furthermore municipalities have the right to govern on own initiative the local government affairs of their communities subject to national and provincial legislation but with the proviso that these levels of government are not allowed to compromise or impede on the municipality’s ability or right to properly perform its functions or exercise its rights. In terms of the Constitution the municipal councils are democratically elected bodies based on the multiparty political dispensation of the community. In accordance the governance of a municipality is vested in the politically convictions and preferences of the council who, by virtue of legislation applicable to local authorities, is entitled to appoint the Municipal Manager and Managers reporting directly to it. Since councils are term bound elected bodies – which in addition may change its composition due to interim and by-elections and the transient nature of political expediencies – the appointment of municipalities’ senior executives are for limited duration only, with terms linked to those of the councils.This treatise will focus on the effect of the above on these managers and their ability to fulfil their constitutional duties with professionalism, fairness and objectivity whilst endeavouring to juggle community needs, political preferences, and self-preservation without impacting negatively on the provision of service of excellence. Specific attention will be given to practices that evolved within the sphere of local authorities pertaining to this type of employee and the compliances and conflicts of such with existing and proposed amended labour legislation – both factual and within the spirit and intent of the Constitution. Due to the intricate relationship between the different spheres of government and legislation involved, it was necessary to first deal with the background against which senior municipal managers are employed in order to discuss the employment relationship per se.

M.Ed. (Psychology of Education) / Please refer to full text to view abstract

M.Com. (Business Management) / Talent commitment, efficiency and retention issues are emerging as the most important corporate challenges of the present and immediate future, driven by talent loyalty concerns, corporate reorganization efforts and stiff competition for key talent. For most organizations, “surprise” talent departures can be devastating on the execution of business strategy and the achievement of business goals and objectives. This phenomenon is most prevalent now in light of current economic uncertainty and following corporate downsizings when the risk of losing critical talent increases exponentially. Talent retention is one of the greatest challenges confronting many business organizations today. For most organizations talent recruitment and retention is a major concern as the ability to keep talent is crucial for the organization’s performance and future survival. It is recognized that talent turnover, is a critical challenge to most organizations that cost money, effort and energy. This challenge poses major problems to HR professionals in their efforts to formulate talent retention policies. South Africa has for the past few decades seen an influx of foreign investment, ideas and practices, facilitated by the development of the Internet and associated technologies. As with many organizations worldwide including organizations in South Africa, staff retention problems affect organizational productivity and performance. The global war for talent has increased the challenge to most organizations in attempting to address the issue of talent retention in the context of increasing competition in the global marketplace. It is against this background that this research will look into talent retention problems within the socio‐economic context of South Africa and in particular factors impacting on talent retention at Alexander Forbes as an organization. This study brings into focus the extent to which factors impacting on talent retention such as pay and compensation, career development, leadership, working environment and organizational commitment as discussed in the literature review impacts talent retention within Alexander Forbes.

After 1994, the democratic South Africa passed a number of legislations in order to address the imbalances of the previous apartheid regime. The new South African government had a special mandate to provide appropriate services to all the citizens of the country. In 1995 the government formulated the White Paper on the Transformation of the Public Service. The aim was to transform the South African public service, which is the indication of the importance of service delivery, as the key machinery of the government to equalize service delivery to all citizens. In 1996 the Constitution of the Republic of South Africa anchored the Bill of Rights as the cornerstone of democracy that enshrines the rights of all people and affirms the democratic values of human dignity, equality and freedom. In chapter ten of the Constitution stipulates the basic values and principles governing public administration. The White Paper on Transformation of Public Service was followed by White Paper on Transforming Service Delivery in 1997 (Batho Pele White Paper) which provided a policy framework and practical implementation strategy for the more efficient , effective and equitable provision of public service. The Batho Pele White Paper signalled the adoption of a citizen oriented approach on service delivery informed by eight principles: consultation, service standard, access, courtesy, information, openness and transparency, redress and value for money. This study focuses on the investigation on the implementation of Batho Pele Principles in the Department of Labour: Port Elizabeth. The main objectives of the study are: To provide an overview of the Batho-Pele principles in relation to service delivery. To investigate the importance of implementing the Batho-Pele principles in the department of Labour, Port Elizabeth. To identify challenges affecting the implementation of the Batho-Pele principles in the Department of Labour, Port Elizabeth. To investigate the importance of implementing the Batho Pele principles in the Department of Labour: Port Elizabeth and to identify challenges affecting the implementation. In this study a sample of three units was selected to conduct research in the Department of Labour, Port Elizabeth. The units were frontline Services, Beneficiary Services and Enforcement Inspection Services. The reason for choosing these sections is because they are directly involved in serving clients. A sample of 20 officials was drawn from these units. A quantitative method of data collection and analysis was followed. The main findings of the study were firstly, that the Department of Labour officials are aware of the Batho Pele principles. Based on the findings, they are not sure of the compliance of the policies. This means that the implementation of the Batho Pele principles has gaps that need to be addressed. Officials indicate that they need attention because they are the tools of operation. They register a low morale that needs to be addressed by the Department. The dissemination of information needs to be improved and communication with the clients of the Department should be done oin all languages so that clients can clearly understand the services offered by the Department of Labour.

Thesis (MPA.) -- University of Limpopo, 2017. / The study deals with the evaluation of the Transfer-Framework of the water Services employees in Sekhukhune District Municipality. Literature review was considered as a secondary source of information. The primary source of information was collected through semi-structure interviews and survey questionaires. The study used mixed methods research in data collection and analysis. The findings revealed that there are challenges in the manner in which the transfer process was conducted. For example, there was a degree of dissatisfaction caused by the mismatch between the salaries of the transferred staff and their counterparts in Sekhukhune District Municipality. Again, recruitment and selection policies of SDM were not favourable to the transferred personnel. The study recommended that regular and thorough training on change management to the transferred staff prior and during implementation process should be seen as necessary in order to train employees about the realities of major organisational change initiative.

Bibliography: pages 233-248. / This dissertation seeks to examine an area of South African historiography which has largely been ignored, that is, domestic labour. It posits a relationship between working class women, domestic labour paid and unpaid. The material has been arranged around the primary objective of examining the silence around domestic labour and highlighting the gender content of domestic work. It is divided into two parts. The first part examines the conceptualization of class and gender struggles, while the second part examines aspects of working class women's experience of this. Chapter One deals with why women have been ignored in recorded history; Chapter Two examines Marxist approaches to the Woman Question. Chapter Three examines the silence arourid women's experience in South African historiography, while Chapter Four is a critical examination of the recorded history of domestic workers. Chapter Five examines aspects of black working class women's experience of domestic labour in their own families, while Chapter Six documents the experience of a group of organized workers in Cape Town. The study concludes that the way forward is to develop a gender sensitive class analysis as outlined in the work of Lise Vogel. This will open up new areas for research, for example, the rise of the public and private dichotomy, the separation of productive and reproductive labour, the ideology of motherhood and sexuality as well as the changing nature of the social construction of gender identity.

Thesis (MBA (Business Management))--Stellenbosch University, 2008. / ENGLISH ABSTRACT: Corporate Social Responsibility (CSR) is taking on a developmental stance in Third-World Countries. Old Mutual, through its partnership with the South African govemment, set up a trust to assist govemment in skills development at local, provincial and national level and small enterprises. Old Mutual's retired senior employees were taken on as consultants in Project iLima to share their experience and expertise with government employees. Literature on mentoring is reviewed, covering the definitions of mentoring, the different phases of mentoring and the competencies required for each phase for the mentor and mentee. Finally the benefits of mentoring are addressed. The method used to uncover the business system involved primary research and a synthesis process. Interviews were held with two iLima consultants, after which questionnaires were used to gather qualitative feedback from the iLima consultants and their clients. The feedback was synthesized until business objectives and activities were identified. The study project sheds light on iLima's business system. This is done through a method of synthesis, which seeks to get to the underlying meaning of the responses. Eight key business objectives are identified. These can be achieved through managing twenty-one business activities. The business model provides a compass or map from which business solutions can be aligned to business opportunities and problems. The model is a one-page representation of the entire business system that Project iLima ought to put under strong management, in the writer's view. The iLima business model may be summed up as follows: "Through the attractiveness of the iLima purpose and culture, a strong client engagement model and successful project delivery, Project iLima can build a strong ccnsulting brand and adopt a viable business strategy beyond its four year funding limit." The contribution this thesis makes to the business-modeling domain is to use a noncollaborative method to generate a systemic business model. The thesis demonstrates a simple synthesis process to generate the business model provided there is access to a sufficiently broad-based, but not necessarily deep, knowledge repository. Recommendations were made as to how Project iLima's management can introduce the business model as a management tool. It is recommended that a further study be done to test the acceptability and adoption of the model. In addition to the presentation of the iLima business model, CSR trends locally were explored. It appears from the trends covered that targeted skills development is still a fairly new phenomenon in South Africa. / AFRIKAANSE OPSOMMING: Korporatiewe Sosiale Verantwoordelikheid is aan die ontwikkel in Derdewereld lande. Ou Mutual het 'n trust in vennootskap met die regering gestig om die regering te help met die ontwikkeling van vaardighede op 'n lokale, provinsiale en nasionale vlak. Afgetrede senior werknemers van Ou Mutual is as konsultante aan boord gebring by die iLima Trust om hul ondervinding en kennis met regeringsamptenare te deel. Hierdie studie bespreek die besigheidsmodel van iLima. Die model identifiseer agt sleutel besigheidsdoelstellings wat bereik moet word deur die bestuur van een-en-twintig besigheidsaktiwiteite. Dit verskaf ook 'n kompas of riglyn waardeur besigheidsoplossings in lyn gebring kan word met besigheids-geleenthede of bedreigings. Die model is 'n voorstelling op een bladsy, van die hele besigheidstelsel wat iLima Trust onder effektiewe bestuur moet plaas. Die iLima se besigheidsverhaal kan as volg opgesom word: "Deur die aantreklikheid van die iLima doel en kultuur, 'n sterk kliente-verhoudingsmodel en suksesvolle projeklewering, hoop iLima Trust om 'n sterk konsultasie handelsmerk te bou en om 'n lewensvatbare besigheidstrategie te implementeer wat sal voortbestaan na die einde van die vier jaar van befondsing". Die metode waardeur die besigheidstelsel ondersoek is, het primere navorsing en 'n proses van sintese behels. Onderhoude is gevoer met twee iLima konsultante, waarna vraelyste gebruik is om kwalitatiewe terugvoering van die iLima konsultante en hul kliente te verkry. Die terugvoering is deur 'n proses van sintese geneem om besigheidsdoelstellings en aktiwiteite te identifiseer. Die bydrae van hierdie tesis tot besigheidsmodelering is om op 'n nie-kollaboratiewe wyse 'n sistemiese besigheidsmodel te genereer. Die tesis demonstreer 'n eenvoudige sinteseproses om die besigheidsmodel te genereer, gegewe toegang tot 'n wye, maar nie noodwendig diep, versameling van inligting. Aanbevelings is gemaak waardeur iLima se bestuur die besigheidsmodel kan bekendstel as 'n bestuurstegniek. Daar word ook aanbeveel dat 'n verdere studie onderneem word om die aanvaarbaarheid en aanneming van die model te toets. Bykomend tot die bespreking van die iLima se besigheidsmodel, is 'n ondersoek en bespreking van Korporatiewe Sosiale Verantwoordelikheids-tendense op 'n nasionale en internasionale vlak. Geteikende vaardigheidsontwikkeling is in die verband nog steeds 'n redelik nuwe verskynsel in Suid Afrika.

The main objective of the study is to explore the accountability of the ward councillors through the application of the Batho Pele principles in Lukhanji Municipality. Accountability is regarded as the key aspect for any government in which it should be monitored and maintained. The main problem to be addressed by this study is the ways in which the ward councillors can improve accountability applying the Batho Pele principles. To address the research problem and to achieve the aims of this study, an empirical research was done by distributing self-administered questionnaires to the participants in Lukhanji Municipality. The research findings revealed that in Lukhanji Municipality poor accountability of the ward councillors in which it needs improvement. Another finding is that poor accountability is caused by the lack of understanding of the Batho Pele principles, lack of understanding of the accountability mechanisms and poor relations between the community and ward councillors. The research findings of the study pointed to the necessity to make a set of recommendations on improving accountability through the application of Batho Pele principles in Lukhanji Municipality.