Este estudo avaliou a repercussão da implantação Complexo Regulador (CR) do Sistema Público Municipal de Serviços de Saúde para a rede de atenção de Ribeirão Preto-SP. Teve por aporte teórico a avaliação em saúde e como objetivos específicos: avaliar o alcance do CR, de acordo com a dimensão cobertura, nos anos de 2004, 2005 e 2006; avaliar o efeito do CR de acordo com a dimensão efetividade social. Estudo de avaliação normativa e pesquisa avaliativa, sendo adotada abordagem quanti-qualitativa. O cenário foi o CR, em RP/SP, em seu espaço funcional e organizacional de operação das ações regulatórias do sistema de atenção, implantado na Secretaria Municipal da Saúde. As fontes primárias, produzidas junto aos trabalhadores de diferentes categorias profissionais que atuavam na gestão e no nível operacional do CR, foram coletadas por meio de entrevista estruturada tendo como eixo temático: implantação do CR, sua função de ferramenta operacional para atenção básica e a relação entre a intervenção proposta e os resultados alcançados. As fontes secundárias foram: documentos oficiais existentes sobre o CR, Atas do Conselho Municipal de Saúde; artigos de jornais locais, Sistema de Informação Ambulatorial e Hospitalar do DATASUS. Para organização dos indicadores de análise, elaborou-se planilha específica, com dados relativos aos indicadores de cobertura: Indicador de Consultas Básicas; Indicador de Consultas Especializadas, Indicador de Internações de Baixa e Média Complexidade; Indicador de Internações de Alta Complexidade. Na análise dos dados primários, foi realizada a análise temática, sendo articulada à análise dos indicadores produzidos. O estudo mostrou que: o CR provocou alterações na acessibilidade organizacional e eqüidade da rede de saúde, tanto na atenção ambulatorial quanto hospitalar; destacou necessidade de constituição de rede solidária de atenção e apresentou a potência da estratégia em ser ferramenta profícua de avaliação e de gestão. A implantação do CR alterou significativamente o processo de trabalho dos sujeitos. A avaliação ainda apontou que, apesar do pouco tempo de implantação, a estratégia do CR é potencialmente capaz de colaborar na sustentabilidade do SUS, mas se fazem necessários: investimento, divulgação e aperfeiçoamento. / This study aimed to evaluate the publicity of the implementation of the Regulator Complex (CR) of the Municipal Public System of Health Services for the care network of Ribeirão Preto, SP, Brazil. The health evaluation provided the theoretical framework and the specific objectives were: evaluate the CR scope according to the coverage dimension in 2004, 2005 and 2006; evaluate the CR effect in terms of social effectiveness. This is a normative evaluation and an evaluative research with a quantitative qualitative approach. The scenario was the CR in RP/SP in its functional and organizational space of regulatory actions operation of the care system implemented in the Municipal Secretary of Health. The primary sources produced with workers of different professional categories who acted in the CR management and in its operational level were collected through structured interview according to the following thematic axis: implementation of the CR, its function as operational tool for the primary care and the relation between the proposed intervention and the results accomplished. The secondary sources were: CR official documents, Minutes of the Municipal Council of Health; local newspapers, outpatient and hospital DATASUS Information System. For the organization of the analysis indexes, a specific data sheet was elaborated, with data related to the coverage indexes: Primary Consultation index; Specialized Consultation Index, Low and Medium Complexity Hospitalizations Index; High Complexity Hospitalization Index. The thematic analysis was used for the primary data which was coordinated with the indexes produced. The study showed that: the CR caused alterations on the organizational accessibility and equity in the health network, both in the outpatient and the hospital care; highlighted the need of creating a comprehensive care network and presented the power of the strategy as a proficient evaluation and management tool. The CR implementation changed significantly the subjects\' work process. The evaluation also pointed that despite the little time of implementation, the CR strategy has potential to benefit the SUS sustainability, though investment, publicity and improvement are necessary.

The overall aim of this thesis was to examine the distribution of health literacy (HL) levels in newly arrived Arabic-, Dari-, or Somali-speaking refugees in Sweden. Further aims were to investigate sociodemographic characteristics associated with inadequate HL in this group, and to investigate whether HL levels are associated with experiences of the health examination for asylum seekers (HEA), health seeking behaviour and health. Three quantitative cross-sectional studies, using data from two different surveys, were conducted among Arabic-, Dari-, and Somali-speaking, newly arrived refugees taking part in courses in Swedish for immigrants or civic orientation. In addition, an explorative qualitative study, based on focus group discussions, was performed on Arabic- and Somali-speaking newly arrived refugees who had taken part in an HEA. All data were collected 2013-2016. The quantitative data were analysed using different statistical methods, foremost descriptive statistics and univariate and multivariate binary logistic regression analyses. The qualitative data were analysed using Graneheim and Lundman’s method for latent content analysis. The main findings were that the majority of Arabic-, Dari-, or Somali-speaking refugees in Sweden have limited functional health literacy (FHL) and/or limited comprehensive health literacy (CHL). Having a low education level and/or being born in Somalia were associated with having inadequate FHL, but not with having inadequate CHL. Limited FHL was associated with inadequate CHL. Experiences of poor quality of communication and having benefited little from the HEA were more common among those with limited CHL, as compared to those with higher CHL. Experiences of communication problems and a lack of information related to the HEA were found in the qualitative studies as well. In addition, it was more common that those with limited CHL reported poor general health and impaired psychological well-being, and that they had refrained from seeking healthcare. In conclusion: limited HL is common among newly arrived refugees in Sweden and seems to be of importance for the experience of the HEA, health-seeking behaviour and health. HL needs to be taken into consideration in the work with refugees in order to increase equity in healthcare and health.