The aim with this study was to investigate project managers` and security officers` perceptions of event safety in large event projects regarding audience behavior. Data was collected by semi-structured interviews with ten project managers and security officers of event projects in Sweden. Using inductive thematic analysis, three themes were defined: Preventive work, designing an experience, and different perceptions of event safety. For preventive work, three sub-themes were defined: Cooperation with other actors, artist and audience profile, and prerequisites for the right action. The results show that prevention planning is the greatest and most important part of an event. Cooperation with other actors is of great importance during the risk analysis, but also when identifying the needs of different target groups. The artist and audience profile contributes to the definition of security risks and what measures to consider. The flows of crowds can be controlled by using well-established analysis models, but prerequisites to respond to unexpected incidents are crucial. By designing the visitor's experience into something safe and positive, the risk of inappropriate behavior is reduced. Positive treatment of visitors is essential for well-functioning events. Moreover, the study points out differences in managers' motivation and level of knowledge regarding event safety. / Syftet med studien var att undersöka hur projektledare och säkerhetsansvariga i stora evenemangsprojekt förhåller sig till evenemangssäkerhet avseende publikens beteende.  Data samlades in genom tio semistrukturerade intervjuer med projektledare och säkerhetsansvariga för evenemangsprojekt i Sverige. Med induktiv tematisk analys definierades tre teman: Förebyggande arbete, att forma en upplevelse och skilda uppfattningar om evenemangssäkerhet. I temat förebyggande arbete definierades tre underteman: Samverkan med andra aktörer, artist- och publikprofil och förutsättningar för rätt agerande. Studien visade att planering med förebyggande arbete utgör den största och viktigaste delen av ett evenemang. Samverkan med andra aktörer är av stor vikt vid riskanalysen, men också vid identifiering av olika målgruppers behov. Artist- och publikprofilen bidrar till definitionen av säkerhetsrisker och vilka åtgärder som ska vidtas. Folkmassors flöden kan styras genom välgrundade analysmodeller, men förutsättningar för att kunna agera vid oväntade händelser är avgörande. Genom att forma besökarens upplevelse till något tryggt och positivt minskar risken för oönskade beteenden. Det goda värdskapet är grogrunden för välfungerande evenemang. Studien pekar också på skillnader i arrangörers motivation och kunskapsnivå avseende evenemangssäkerhet.

Each year people are injured and even die in crowd related accidents, often during planned events. Recent studies have emphasized the need for using a systems approach to study these events. In this study the systems approach of resilience theory is combined with the crowd psychology-models Extended Social Identity Model and the Aggravation and Mitigation Model to examine event safety at a music festival, a domain previously largely unexplored by these perspectives. By using an ethnographic approach as well as interviewing visitors the study set out to answer questions about when and how the safety organization adjusted itself under conditions relating to crowds. Another goal was to study the social identity of the visitors as well as the interaction between the safety organization and the visitors at the festival to explain the presence or absence of crowd conflict. Using thematic analysis several situations were identified where the safety organization adjusted itself, as well as the strategies that the organization used in these different circumstances. It was also concluded that the absence of crowd conflict could best be explained by three factors. First of all, no history of crowd conflict existed between the safety organization and the visitors, secondly, there were no groups present with the goal of creating conflict, and thirdly, the social processes taking place between the safety organization and the visitors were all mitigating in nature. The mitigating nature of the social processes was partly attributable to the strategies identified for adjusting to crowd conditions.