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¡@In recent years, the industry environment has been affected by the globalization and the dramatic changes of industrial competition, thus the enterprises, considering cost, flexibility and speed, show a yearly rising employment rate of foreign workers in Taiwan and some of them even reach the top limit. In addition, they gradually stop employing full-time or long-term workers, but start to employ the outsourced and dispatched personnel. As a result, the traditional employment relationships are confronted with challenges. According to the survey issued by CHEER magazine in April, 2004, more than 12% enterprises possess 10~20% contract-based employees of their total staff, and in the future more than 35% enterprise will continue to enlarge the scale of contract-based employees. Hence, the long-term official employment relationship is no longer the only choice, the enterprises tend to use multiple and flexible employment modes. ¡@¡@From 2008 to now, after experienced the financial crisis, have the enterprises added the application of flexible manpower employment strategies, or examined and adjusted their current flexible employment strategies? Therefore, the study further explores the current situation of enterprises¡¦ application of flexible employment strategies. ¡@¡@This study hopes to utilize the interview to collect the enterprises¡¦ current situation of flexible manpower employment, application reasons and effectiveness, as well as the relevant management regulations and practical operations derived from the application of flexible manpower employment in the enterprises, so as to explore the influences of flexible manpower employment strategies on the enterprises. Finally, it can be served as references for the enterprises of different fields to utilize the flexible manpower employment and the government to draft relative policies and labor laws in the future. ¡@¡@From the interview data, the flexible manpower mainly takes charge of the peripheral work like administrative support and elementary manufacturing or service works. However, it is extraordinary that the enterprises related to credit cards of financial service sector often employ the dispatched manpower, or assign the core business to the atypical employees. ¡@¡@As for the reasons for applying flexible employment, taking cost into consideration, serving as bridge to employ the regular workers are the primary. The benefits of flexible employment strategies are mainly shown in the cost reduction in welfare, training and recruiting and the flexibility of personnel application. During the financial crisis of 2008 when the case company conducted the organizational adjustment and downsizing, it primarily controlled and downsized the dispatched manpower by means of non-renewal of contracts upon labor termination or early termination of contract. However, it didn¡¦t downsize all the dispatched personnel but reserved the excellent ones. In addition, the regular workers without an outstanding performance were also handled. Moreover, the issues faced by dispatching companies such as high labor turnover rate, hard to recruit, low personnel quality, and unable to recruit the excellent personnel are also the important subjects to be faced and solved for the enterprises.

Syftet med denna studie var att undersöka hur det psykologiska kontraktet relaterar till arbetsengagemang hos anställda med flexibla anställningsvillkor. En kvantitativ studie genomfördes varav en digital enkät skickades ut på sociala medier. Enkäten baserades på mätverktygen The Psychological Contract Inventory (PCI) och Utrecht Work Engagement Scale (UWES-9). Datainsamlingen genererade 101 enkätsvar som analyserades genom en hierarkisk multipel regressionsanalys samt genom Person’s korrelationsanalys. Resultatet visade att tre av kontraktsformerna i det psykologiska kontraktet (det relationella kontraktet, det balanserade kontraktet och övergångskontraktet) och även ålder förklarade en signifikant del av variansen av arbetsengagemang. Analysen visade även att det relationella kontraktet predicerade arbetsengagemang i högst grad. / The purpose of this study was to examine how the psychological contract relates to work engagement among employees with flexible employment conditions. A quantitative study was conducted, and a digital survey was distributed on social media. The survey was based on the measurement tools The Psychological Contract Inventory (PCI) and the Utrecht Work Engagement Scale (UWES-9). The data collection generated 101 questionnaire responses, which were analyzed through hierarchical multiple regression analysis and Person's correlation analysis. The results showed that three of the contract forms in the psychological contract (the relational contract, the balanced contract, and the transitional contract), as well as age, explained a larger part of the variance in work engagement. The analysis also showed that the relational contract predicted work engagement to the highest degree.

This research investigates the new psychological contract phenomenon in an organisational case study. The research question underpinning this study is - What are the core attributes of the new employment relationship? To investigate this research question, the researcher applied Noer's (1997) new employment relationship model to a disproportionate stratified sample of 19 participants from three organisational perspectives in an Australian-based international travel retail organisation, Flight Centre Limited, which specialises in the sale of discount international airfares. Data from a survey instrument were analysed using a "Multi-source Assessment" instrument. The data analysis method was used to create a schema to guide and inform a series of focus groups. The research findings validated Noer's five attributes of Flexible Employment, Customer-focus, Focus on Performance, Project-based Work and Human Spirit & Work. In addition, three other attributes of the new employment relationship emerged from the data, namely, Loyalty & Commitment, Learning & Development and Open Information. The research findings validate eight core attributes of the new employment relationship and therefore make a contribution to the expanding body of research in this field. The research approach also provides organisational practitioners with a unique consulting methodology to merge the changing needs and interests of individual and organisation.